Guides for smarter customer service
In-depth comparisons, reviews, and how-tos to help you get the most out of AI customer service.
- Guide10 Support Analytics Questions You Can Ask Claude About Your ChatbotTen support analytics questions a support lead can ask Claude about a SiteGPT chatbot over MCP: the exact prompt for each, which tool Claude reaches for, what comes back, and the follow-up action.Read more →
- BlogHandling DSARs and Deletion Requests for Chatbot ConversationsWhat to do when someone asks what your chatbot knows about them, or asks for it to be deleted: where the data lives, what to export, what erasure does not reach, and the one-month clock.Read more →
- BlogSiteGPT is Now in Claude's Connector Directory: What You Can Do With ItSiteGPT is listed in Claude's connector directory. What a directory listing means, how to add the connector in two clicks, and what Claude can and cannot do with your chatbot once connected.Read more →
- BlogAI Chatbots for EU Universities: The Data Protection ChecklistA student-facing chatbot at an EU university clears a different set of gates than a commercial one: public task rather than legitimate interests, a DPIA that is usually required, and age thresholds that change by member state. Here is the evidence a deployment review board asks for.Read more →
- BlogWhat to Look For in a Chatbot DPAA Data Processing Agreement is the contract that turns a chatbot vendor's security claims into obligations. Here is what GDPR Article 28 requires it to contain, clause by clause, and the wording that should stop a purchase.Read more →
- BlogGDPR and Your Website Chatbot: Lawful Basis, DPA, and TransfersGDPR does not require EU hosting. It requires a lawful basis, a signed Data Processing Agreement, and a valid transfer mechanism for processing outside the EU. Here is how each one applies to a website chatbot.Read more →
- Guide12 Questions to Ask a Chatbot Vendor Before You Sign a BAAA twelve-question due diligence set for healthcare teams evaluating a chatbot vendor, grouped into contract, data, product, and incident, with SiteGPT's own answers given in full.Read more →
- BlogKeeping PHI Out of Your Chatbot's Training DataA HIPAA covered chatbot workspace confines patient data to conversations, which makes the knowledge base a content operations problem. Here is how to audit what the bot ingests, what the Safe Harbor method actually requires, and what to settle before launch.Read more →
- BlogDo You Need a BAA for Your Website Chatbot?A website chatbot needs a Business Associate Agreement when it creates, receives, maintains, or transmits patient data on your behalf. HHS names a third-party AI chatbot as a business associate, and the conduit exception almost never rescues one.Read more →
- BlogWhat Makes a Chatbot HIPAA Compliant: Patient Data, BAAs, and What ChangesA HIPAA compliant chatbot needs three things: a signed BAA, HIPAA Security Rule safeguards, and patient data kept in chats rather than in training content. Here is what each one means for a healthcare website.Read more →
- BlogWhat Is RAG? Retrieval-Augmented Generation, Explained for BusinessRetrieval-augmented generation (RAG) is a technique that retrieves relevant text from a source you control and feeds it to a language model before it answers. This guide explains the RAG loop, RAG vs fine-tuning, and what RAG does and does not fix.Read more →
- BlogBest DocsBot Alternative: Predictable Billing Without the Credit MeterA switch guide for teams leaving DocsBot: what AI credits actually cost, why an unbranded widget starts at $4,992 a year, and where DocsBot is still the stronger product.Read more →
- ComparisonSiteGPT vs Tidio: Content-Trained AI vs Live-Chat-FirstTidio is a live chat and help desk with an AI agent added on top. SiteGPT is an AI answering layer trained on your content. This compares the ingestion ceilings, the cost per AI conversation, and the handoff on both, with figures verified from each vendor in July 2026.Read more →
- ComparisonSiteGPT vs CustomGPT: Credits vs Messages, and What the Gap CostsCustomGPT meters in credits and does not publish a credits-per-message rate. SiteGPT meters in messages and publishes both ends of the range. This compares both models with figures verified from each vendor's pricing page in July 2026.Read more →
- ComparisonSiteGPT vs Intercom: Flat Rate vs $0.99 Fin OutcomesIntercom charges per seat plus $0.99 per Fin outcome. SiteGPT charges a flat monthly rate per message. This works the math at real volume, with figures verified from Intercom's pricing page in July 2026.Read more →
- ComparisonSiteGPT vs Zendesk: Keep the Desk, Replace the AIZendesk charges per agent seat and meters AI separately as automated resolutions. This compares both models with figures verified from Zendesk's pricing page and billing documentation in July 2026.Read more →
- BlogBest Chatbase Alternative: Why Teams Switch to SiteGPTA switch guide for teams outgrowing Chatbase: what the credit model actually costs, where the plan limits bite, and how to migrate to SiteGPT in five steps.Read more →
- ComparisonSiteGPT vs Chatbase: A Feature-by-Feature ComparisonA criteria-scored head-to-head on sources, metering, pricing, actions, channels, and escalation, with exact figures verified from both pricing pages in July 2026.Read more →
- BlogChatBot.com Review: Pricing, Features, and Better AlternativesAn honest review of ChatBot.com (now ChatBot by Text): what it does well, how its per-seat and per-resolution pricing actually adds up, and when a flat-rate platform fits better.Read more →
- BlogAI Agent vs Chatbot: What's the Real Difference?A chatbot answers questions; an AI agent takes actions. This guide explains the difference with the Autonomy Ladder framework and shows which one your business actually needs.Read more →
- BlogHow to Create an AI Chatbot in Under 10 Minutes (No Code, 2026)Create an AI chatbot trained on your own content in under 10 minutes, with no code. A step-by-step 2026 guide to building, customizing, and embedding one.Read more →
- Guide15 Free Chatbot Templates for Support, Lead Gen, and Booking (2026)15 free, copy-paste chatbot templates for customer service, lead generation, appointment booking, FAQs, and education. Each is a complete prompt, not a stub.Read more →
- BlogHow to Build and Run a Chatbot from Claude (MCP)Build a chatbot trained on your own content in SiteGPT, then run it from Claude: one connector URL, a browser OAuth approval, and you manage bots, leads, and knowledge by asking.Read more →
- BlogBest AI Chatbots with Human Handoff and Live Agent Escalation (2026)The best AI chatbots with human handoff, compared on what actually matters: context transfer, trigger intelligence, channel coverage, and how much they deflect before escalating.Read more →
- BlogThe SiteGPT Resources Hub: Guides for Building AI Customer ServiceA home for guides, comparisons, and product deep-dives on building AI customer service that actually answers your customers.Read more →
- Guide7 Ways to Improve Customer Service With AISeven practical, high-impact ways teams use AI to cut response times and raise CSAT, without losing the human touch.Read more →
- ComparisonSiteGPT vs Generic Chatbots: Which Actually Answers Your Customers?A chatbot trained on your own content vs a rule-based or generic bot: how they compare on accuracy, setup time, maintenance, languages, and escalation.Read more →