A visitor reads two AI answers, gets most of the way there, then types "can I talk to someone?". It is 7:40pm. The escalation notification lands in an inbox nobody is watching, and by the time it is read the next morning, that person has already found an answer somewhere else.
The chatbot did its job in that scenario. The handoff failed because nobody was there to receive it.
iShort answer
The SiteGPT iOS app puts the chatbot inbox on your phone. Conversations stream in live, sorted by who needs a person right now. When a visitor asks for a human or a lead is captured, a push notification lands, and escalation notifications can be answered inline from the lock screen. Opening the conversation gives you the transcript, the visitor's contact details, and an AI-drafted reply to edit before sending. The app is free on the App Store and included on Growth, Scale, and Enterprise. Starter does not have it. Setup, training, and billing stay on the web dashboard.
The four steps between a visitor asking for a person and you answering. Available on Growth and above.
Visitor asks
Someone on your site works through a few AI answers and then wants a person, or hands over their contact details in the lead capture flow.
AI hands off
The chatbot stops replying in that conversation and marks it as escalated. The visitor stays in the same widget rather than being sent to a form.
Push lands
A notification hits your phone the moment it happens, not on the next dashboard refresh. Escalations and new leads both notify.
You reply in a tap
Answer inline from the lock screen, or open the conversation for the full transcript, the contact details, and an AI-drafted reply you can edit.
Why does a chatbot need a mobile app?
A mobile app lets you answer an escalated conversation from wherever you are, instead of waiting until you reach a laptop. Human escalation has always been part of SiteGPT, on every plan. A visitor clicks the escalation button or asks for a person, the conversation is flagged, and the team gets notified by email on every plan. Growth and above add chat tools like Slack and Crisp, and Scale and above add webhooks.
Those channels deliver the alert well, but every one of them sends you to the dashboard to reply. Outside office hours or at a conference, that extra step is often enough to lose the conversation.
The app puts the alert and the reply on the same device, the phone already in your hand.
What does the SiteGPT iOS app do?
The app covers six jobs, listed on the iOS app page and the App Store listing:
| Capability | What it means in practice |
|---|---|
| Live inbox, sorted by urgency | Every conversation across your chatbots, in real time, with the people waiting on a human at the top |
| Push notifications that matter | A push when a visitor asks for a person, and a push when a lead is captured. Not a digest |
| One-tap takeover | Step into a live conversation and reply as yourself, then hand it back to the AI |
| Lock screen replies | Escalation notifications accept an inline reply, so answering does not require opening the app |
| Leads at a glance | Every captured lead, starrable, each one linked back to the conversation it came from |
| Usage without the dashboard | Message usage, monthly history, and knowledge base training status in their own tab |
Everything syncs live with the web dashboard, so a conversation you resolve on the phone is resolved for the teammate looking at the same account on a laptop.
What triggers a push notification?
An escalated conversation or a newly captured lead triggers a push. Knowing the exact triggers matters, because people switch off alerts they cannot predict.
By default, SiteGPT escalates a conversation in three situations: the visitor asks for a person, the situation is urgent, or the visitor is frustrated after an answer that did not help. Asking can be as simple as clicking the escalation button under an answer or typing "talk to a human". If contact details are missing when a conversation escalates, the flow asks for them so the team can follow up.
The defaults are editable. If you want pushes only when a visitor explicitly asks for a person, replace the default triggers with your own rules in the dashboard. Either way, you decide what is worth interrupting your evening for.
How do you take over a conversation from the AI?
Tap into an escalated conversation. You get the full transcript and whatever contact details the visitor provided, so the visitor never has to repeat what they told the bot.
While you are in the conversation, the AI stops answering. The visitor is talking to you, in the same chat widget they were already using, without a redirect to email or a ticket form.
The app drafts a suggested reply from your content so you do not start from a blank box. Nothing goes out until you edit and send it. Escalated visitors are often already frustrated, and how to respond to an angry customer has reply templates for that moment.
From there you can resolve, star, or tag the conversation, and the change shows up in the web dashboard too.
Can you check leads and message usage from your phone?
Yes, each has its own tab. The leads tab lists everyone the chatbot captured, with a star for the ones worth chasing and a link back to the conversation that produced each one. Reading the conversation before you reply is usually the difference between a generic follow-up and a useful one.
The usage tab answers the operational questions you would otherwise open a laptop for. It shows messages this month, how that compares to previous months, and whether your knowledge base finished training after the last update. For deeper questions, such as which topics drive usage or what the bot failed to answer, see support analytics questions to ask Claude.
Read the message figure with care. Plan message limits are a range, not a fixed count, because a message on GPT-4.1-mini costs roughly a tenth of one on GPT-4.1. Growth is 10,000 messages at the all-mini end and about 1,000 if every message runs on GPT-4.1, and the split is adjustable from billing settings. A "message" counts both the visitor's question and the reply, so the usage figure moves twice per exchange.
Which SiteGPT plans include the iOS app?
The app is included on Growth, Scale, and Enterprise. Starter does not have it. The App Store listing describes the app as a companion for people who already use SiteGPT at work, and you sign in with an existing team account.
Growth is $129 per month billed monthly, or $79 per month when billed yearly. Every plan includes a 7-day free trial, which requires a credit card. The app download itself is free on the App Store with no in-app purchases.
Human escalation and the app are separate features. Escalation works on every plan, including Starter, where notifications go by email. It is answering from your phone that starts at Growth.
How do you set up the SiteGPT iOS app?
Setup takes about two minutes:
- Install SiteGPT from the App Store. It needs iOS 18 or later, and the same listing runs on Apple silicon Macs and Apple Vision Pro.
- Sign in with the email on your SiteGPT team account. Any team member on the account can sign in, so this is not a single-seat app.
- Allow notifications when prompted. Without them, the app can show conversations but cannot alert you.
- Pick the chatbot you want to watch, or switch between them from the same screen if you run more than one.
- Confirm escalation notifications are enabled in the web dashboard so the escalation path is live for the rest of the team too.
Creating chatbots, adding and retraining content sources, editing the persona, and billing stay on the web. The app is built as the inbox only.
How does the app compare to other chatbot handoff options?
Handoff often gets specified in an evaluation and then under-built in practice. Read how the major platforms handle handoff and live agent escalation before committing to one.
If your team needs an Android app, SiteGPT does not offer one today. Tidio ships mobile apps for both iOS and Android, and the full trade-offs between the two are in SiteGPT vs Tidio.
Fast replies to escalations matter as much as deflection. The response-time case is covered in seven ways to improve customer service with AI.
Frequently asked questions
What is the SiteGPT mobile app? A free iOS app that puts your chatbot's inbox on your phone. It shows every conversation live, with the people waiting on a human at the top. It sends a push notification when a visitor asks for a person or a lead is captured, and it lets you take over from the AI and reply in a tap. It also shows captured leads, message usage, and knowledge base training status. Setup, training, and billing stay on the web dashboard.
Which plans include the iOS app? Growth, Scale, and Enterprise. The Starter plan does not include the app. Escalation to a human itself works on every plan, with email notifications on all plans. It is the phone app specifically that starts at Growth. Growth is $129 per month billed monthly, or $79 per month billed yearly. Every plan has a 7-day free trial, and the trial requires a credit card.
What actually triggers a push notification? An escalated conversation, or a new lead being captured. By default a conversation escalates when the visitor asks for a person, when the situation is urgent, or when the visitor is frustrated after an answer that did not help. You can replace those default triggers with your own rules in the dashboard.
Can I reply without opening the app? Yes. Escalation notifications support inline replies, so you can answer from the lock screen without opening the app. Opening the conversation gives you more: the full transcript, the visitor's contact details, an AI-drafted suggested reply you can edit, and the resolve, star, and tag actions.
Is there an Android app? SiteGPT has no Android app today. The app is iOS, and it also runs on Apple silicon Macs and Apple Vision Pro through the same listing. On Android or any other device, escalation notifications still reach you by email, and on Growth and above by Slack, Crisp, and the other connected chat tools. You reply from the web dashboard.
Does the AI keep answering while I am in the conversation? No. When an agent takes over, the AI stops replying in that conversation and the visitor is talking to you in the same widget they were already using. The app drafts a suggested reply for you, but nothing is sent until you send it.
Can I create or train a chatbot from the phone? No. The app is built for the inbox: conversations, escalations, leads, and usage. Creating chatbots, adding or retraining content sources, changing the persona, and managing billing all stay on the web dashboard.
Sources
- SiteGPT iOS app page for the feature list, the lock screen reply, the AI-drafted reply, live sync with the dashboard, and the Growth, Scale, and Enterprise gating, read 14 August 2026
- SiteGPT on the App Store for the free price, no in-app purchases, iOS 18 requirement, and Mac and Apple Vision Pro support, read 14 August 2026
- Human support documentation for the three default escalation triggers (re-read 27 September 2026), the notification channels, the transcript and contact details an agent sees, and the AI going quiet during a takeover
- SiteGPT pricing for the Growth rates, the message ranges, and the 7-day trial
- Tidio help center: Download the Tidio mobile app for Tidio's iOS and Android apps, read 28 September 2026