ChatBot.com is a commercial AI chatbot platform from Text, the company behind LiveChat, that trains an AI Agent on your website content and deploys it as a chat widget. Short answer: it is a polished, genuinely capable product, but its pricing meters two things at once (seats and AI resolutions), which makes it expensive for larger teams or higher automation volume.
iShort answer
ChatBot.com earns 4.5 out of 5 from 26 reviewers on G2 and 4.6 out of 5 from 66 verified reviewers on Capterra, and delivers a well-built AI Agent with a Knowledge Hub, workflows, and human handoff. The catch is the pricing model: billing is per user, and AI resolutions are capped at 10 per month on the $19 entry plan, with overages at $0.99 each. Teams that need several seats or steady automated resolution volume will find flat-rate platforms such as SiteGPT substantially cheaper at comparable capability.
Key takeaways
| Aspect | Verdict |
|---|---|
| Best for | Small teams already using LiveChat or HelpDesk that want a polished AI Agent and run modest resolution volume |
| Pricing | Per user: $19/user/mo (Essential) and $79/user/mo (Growth) on annual billing, plus metered AI resolutions |
| Biggest strength | Mature, well-supported platform with a strong no-code workflow builder and native LiveChat integration |
| Biggest limitation | Cost scales on two axes at once: seats and AI resolutions. Essential includes only 10 resolutions per month |
| Third-party rating | 4.5/5 from 26 reviews on G2, 4.6/5 from 66 reviews on Capterra (July 2026) |
| Better alternative | SiteGPT for flat-rate pricing, 4 seats on the $79 plan, and 12+ content sources |
80%
of common customer service issues are forecast to be resolved autonomously by agentic AI by 2029, up from low double digits in 2024, according to Gartner. That forecast is why platforms increasingly meter and charge for AI resolutions as a billable unit.
Source: Gartner forecast, reported in Lorikeet CX 2026 benchmarksTwo independent meters. Most pricing comparisons only look at the first one.
Meter 1: Seats
Every plan is priced per user. A 4-person team on Growth pays $79 x 4 = $316 per month on annual billing.
Meter 2: AI resolutions
Essential includes 10 per month; Growth includes 200. One resolution means the AI solved a customer question, however many messages that took.
Overage: automatic
Hitting the cap auto-adds 50 resolutions for $49.50, billed at renewal. That is $0.99 per resolution, with no opt-out step.
The result
Headline price and real cost diverge quickly. The advertised $19 applies to one seat with 10 monthly resolutions.
What is ChatBot.com?
ChatBot.com is an AI chatbot platform owned by Text, the company that also owns LiveChat and HelpDesk. The product is branded "ChatBot by Text" and positions itself around an AI Agent that trains on your website and answers customer questions, recommends products, and captures leads.
Anyone returning to ChatBot.com after a year or two will notice the repositioning. The homepage now leads with "Train it on your website. Deploy it in minutes," where the platform was previously known primarily for its visual, story-based flow builder.
That shift matters for buyers comparing options. ChatBot.com is no longer a purely flow-scripted tool, so the old contrast between flow builders and content-trained AI no longer describes it accurately. It does both.
What ChatBot.com does well
ChatBot.com is a mature product with a broad, clearly documented feature set. The named capabilities on its features page include:
- AI Agent with custom instructions for tone and behavior
- Knowledge Hub that grounds answers in trusted sources such as a help center, FAQ, and policy pages
- Workflows built in a no-code editor, either from templates or from scratch
- Handoff to Human for escalating conversations to a live agent
- AI Live Chat Automation and AI Help Desk Tickets, tying into the wider Text suite
- Website Behavior Tracking and Customer List for context on who is chatting
- Ticket Summary, Text Enhancement, and Canned Responses for agent productivity
- Lead Generation for capturing contact details in-chat
The workflow builder is the strongest single piece. Independent reviewer Chatimize scores ChatBot.com 4.2 out of 5 overall, praising the builder's version control and testing, while noting you cannot view all flows in a single overview, which makes large bots harder to manage.
The Text ecosystem is a real advantage for existing customers. Teams already running LiveChat or HelpDesk get an AI layer that shares context with tools they already operate, which is a genuine reason to prefer ChatBot.com over a standalone platform.
ChatBot.com pricing explained
ChatBot.com pricing is per user, and every plan separately caps AI resolutions. Both numbers need to be read together to estimate real cost.
| Plan | Annual billing | Monthly billing | AI agents | AI resolutions/mo | Chat history |
|---|---|---|---|---|---|
| Essential | $19/user/mo | $25/user/mo | 1 | 10 | 60 days |
| Growth | $79/user/mo | $99/user/mo | 10 | 200 | Unlimited |
| Enterprise | Custom | Custom | Custom | Custom | Unlimited |
Source: ChatBot.com pricing, verified July 2026. Growth adds chat summaries, tag suggestions, routing rules, and shared canned responses. Enterprise adds a dedicated account team, white-label widget, SSO, audit logs, and SLAs.
There is a 14-day free trial with no credit card required, and no permanent free plan.
What an AI resolution actually is
ChatBot.com defines the unit precisely on its pricing page: one resolution means the AI directly solved a customer question, and multiple questions in the same chat still count as one resolution.
That definition is reasonable and arguably fairer than per-message billing. The issue is the included volume. The Essential plan includes 10 AI resolutions per month, which is roughly one resolved conversation every three days.
The overage math nobody calculates upfront
ChatBot.com states that when you hit the monthly limit, it automatically adds 50 more resolutions for $49.50 so the AI keeps working. That is $0.99 per resolution, applied automatically rather than as an opt-in purchase.
The consequence is worth stating plainly. On the Essential plan, a single 50-resolution overage pack costs $49.50, about 2.6 times the $19 seat price. A business resolving 100 questions a month on Essential pays $19 for the seat plus roughly $89.10 in overage, for about $108 per month against an advertised $19.
A four-person team on ChatBot.com Growth pays $79 per seat, so $316 per month on annual billing. SiteGPT's Growth plan is $79 per month flat and includes 4 team seats.
Save $237/mo, or 75%, on a 4-seat team
SiteGPT Growth at $79/mo flat with 4 seats included, versus ChatBot.com Growth at $79/user/mo x 4 seats = $316/mo on annual billing. That is $2,844 saved per year before any AI resolution overage.
One honest caveat on that comparison: the two platforms meter usage in different units. SiteGPT's Growth plan includes 10,000 messages per month, while ChatBot.com's Growth plan includes 200 resolutions, and a resolution may span several messages. The seat cost comparison above is like-for-like; the usage allowances are not directly convertible.
Pros and cons
Pros
- Mature, well-supported platform backed by Text, the company behind LiveChat
- Strong no-code workflow builder with version control and testing, scored 4.2/5 overall by independent reviewer Chatimize
- Knowledge Hub grounds AI answers in trusted sources rather than only scripted flows
- Native fit with LiveChat and HelpDesk for teams already in the Text ecosystem
- Named human handoff, lead generation, and behavior tracking features
- 14-day free trial with no credit card required
- 4.5/5 from 26 reviews on G2 and 4.6/5 from 66 verified reviewers on Capterra
Cons
- Per-user pricing means cost scales with team size, not just usage
- Essential includes only 10 AI resolutions per month, which most active sites will exceed quickly
- Overage is automatic at $49.50 per 50 resolutions, so bills can rise without an explicit purchase decision
- Reviewers repeatedly flag price: one Capterra reviewer wrote that even the smallest package is more expensive than most
- No permanent free plan
- Cannot view all flows in a single overview, which complicates large bot maintenance
- Some reviewers describe it as entry-level on its own and best used as an addition to LiveChat
What users say
4.5/5·G2(26) 4.6/5·Capterra(66)Sentiment is positive on both platforms as of July 2026: 4.5 out of 5 across 26 reviews on G2, and 4.6 out of 5 across 66 verified reviews on Capterra. Reviewers praise the ease of setting up a bot that learns from webpages and answers questions outside business hours.
Criticism clusters on three themes. Price is the most consistent complaint, with one Capterra reviewer writing that the smallest package is more expensive than most alternatives.
The second theme is positioning. One G2 reviewer, answering what they dislike about ChatBot, wrote: "There's a lot more intelligent tools out there, this feels more entry-level or a good addition for LiveChat." The same reviewer noted the learning aspects were manual at the time of their configuration.
The third theme is answer quality on thin or fast-changing topics, where one Capterra reviewer noted it does not do well with very current subjects when little information exists on them.
One practical warning for anyone price-checking on review sites: third-party listings carry stale vendor-supplied pricing. G2's pricing card still shows a "Starter $50 per month" plan, and Chatimize lists plans at $52 to $499, both of which predate the move to per-user billing. The figures in this review come from ChatBot.com's own pricing page.
ChatBot.com vs SiteGPT
Both platforms train an AI chatbot on your content and escalate to humans. The practical differences are the billing model and the breadth of content sources.
| ChatBot.com | SiteGPT | |
|---|---|---|
| Billing model | Per user, per seat | Flat per plan |
| Entry price | $19/user/mo annual | $39/mo |
| Mid tier | $79/user/mo annual | $79/mo with 4 seats |
| Usage unit | AI resolutions (10 on Essential, 200 on Growth) | Messages (4,000 Starter, 10,000 Growth, 40,000 Scale) |
| Overage | Auto-adds 50 resolutions at $49.50 | Extra 5,000 messages at $39/mo add-on |
| Content sources | Knowledge Hub: website and help-center documentation | 12+ sources including websites, sitemaps, YouTube, GitHub, Google Drive, Notion, Dropbox, OneDrive, SharePoint, Box, file uploads, and help centers |
| Auto-refresh | Not published per tier | Monthly on Growth, weekly plus daily auto-scan on Scale |
| Languages | Multi-language | 95+ |
| Human handoff | Yes, with LiveChat | Yes, on all tiers with team notification |
| Free trial | 14 days, no card | 7 days |
Two differences deserve emphasis.
Content source depth. SiteGPT ingests 12 or more source types, including cloud storage (Google Drive, Dropbox, OneDrive, SharePoint, Box), GitHub, YouTube videos and playlists, and help centers such as Zendesk, Freshdesk, Intercom, Confluence, and Gitbook. Teams whose knowledge lives in a Notion workspace or a GitHub repository rather than on public marketing pages will find that difference decisive.
Auto-sync. SiteGPT refreshes trained content on a schedule: monthly on Growth, weekly with a daily auto-scan on Scale. Fresher content produces better answers and fewer escalations, which addresses exactly the criticism ChatBot.com reviewers raised about currency of information.
ChatBot.com is genuinely the better choice in one clear case: a team already running LiveChat or HelpDesk that wants an AI layer sharing context with those tools. That integration is real and SiteGPT does not replicate it.
What to look for in an AI chatbot platform
These five criteria separate platforms that stay affordable from those that do not.
- Billing axis count. A platform that meters only usage is predictable. A platform that meters seats and usage compounds: adding a teammate and adding volume both raise the bill independently.
- Included volume at the entry tier. Headline prices are set by the cheapest plan, so check what that plan actually includes. Ten resolutions per month is a trial allowance, not a production one.
- Overage behavior. Automatic overage keeps the bot running but removes the decision point. Prefer platforms where exceeding a limit is a choice you make, or where the add-on is a flat, predictable monthly amount.
- Content source breadth. The chatbot can only answer from what it ingests. If internal knowledge lives in Notion, GitHub, Drive, or a help center, the platform needs connectors for those, not just a website crawler.
- Refresh cadence. Content drifts. A platform that re-scans automatically keeps answering correctly; one that requires manual retraining degrades quietly.
How this review was researched
This review is based on ChatBot.com's official pricing and features pages, verified in July 2026, plus third-party review data from Capterra and the independent Chatimize review. Pricing, plan limits, AI resolution definitions, and overage terms are quoted from the vendor's own pricing page. SiteGPT figures come from SiteGPT's published pricing.
Ratings are cited only where the source page could be loaded and read directly. Where a figure could not be verified at the source, it is omitted rather than estimated.
How to choose
Are you already using LiveChat or HelpDesk?
- If yes→ChatBot.com, for shared context across the Text suite
- If no→Evaluate on price and content sources, where SiteGPT leads
How many people need a seat?
- If 1 seat→Either. ChatBot Essential at $19 is cheapest if volume stays under 10 resolutions
- If 2-4 seats→SiteGPT Growth at $79/mo flat includes 4 seats
- If 5+ seats→SiteGPT Scale at $259/mo for 10 seats, versus $395+/mo for 5 ChatBot Growth seats
Where does your knowledge actually live?
- If public website and help center→Either platform handles this
- If Notion, GitHub, Drive, or YouTube→SiteGPT, for native connectors to all of them
How predictable does the bill need to be?
- If must be fixed→SiteGPT flat-rate plans
- If variable is acceptable→ChatBot.com, with resolution overage monitoring
Use-case cheat sheet
| Scenario | Best pick | Why |
|---|---|---|
| Existing LiveChat customer adding AI | ChatBot.com | Shares context natively across the Text suite |
| Solo founder, low chat volume | ChatBot.com | $19/user/mo is the cheapest entry point if under 10 resolutions |
| 4-person customer service team | SiteGPT | $79/mo flat with 4 seats versus $316/mo for 4 ChatBot Growth seats |
| Docs live in Notion or GitHub | SiteGPT | Native connectors for both; no manual copying into a website |
| Knowledge base changes weekly | SiteGPT | Weekly auto-sync plus daily auto-scan on Scale keeps answers current |
| Needs a fixed monthly budget | SiteGPT | Flat plan pricing with no automatic overage charges |
| High automated resolution volume | SiteGPT | Message allowances scale to 40,000/mo without per-resolution fees |
| Support content is YouTube tutorials | SiteGPT | Ingests videos, playlists, and channels directly |
| Enterprise needing SSO and audit logs | ChatBot.com | Published on its Enterprise tier alongside SLAs and white-labelling |
| Multilingual customer base | SiteGPT | 95+ languages supported |
FAQ
Basics
What is ChatBot.com? ChatBot.com is an AI chatbot platform from Text, the company behind LiveChat, branded ChatBot by Text. It trains an AI Agent on your website content through a Knowledge Hub and deploys it as a chat widget that answers questions, recommends products, and captures leads.
Is ChatBot.com the same as Text or LiveChat? ChatBot.com is part of the Text product family and is branded ChatBot by Text. Text also owns LiveChat and HelpDesk, and ChatBot is designed to work alongside them. Some reviewers describe ChatBot as most useful as an addition to LiveChat rather than as a standalone platform.
Can ChatBot.com train on your website content? Yes. ChatBot.com includes a Knowledge Hub that lets the AI Agent answer from trusted sources such as a help center, FAQ, and policy pages. Its marketing now leads with training on website content rather than with manual flow building.
Pricing
How much does ChatBot.com cost? ChatBot.com pricing is per user. The Essential plan is $19 per user per month billed annually or $25 billed monthly. The Growth plan is $79 per user per month billed annually or $99 billed monthly. Enterprise pricing is custom. Every plan also caps AI resolutions: 10 per month on Essential and 200 per month on Growth.
What is an AI resolution on ChatBot.com? ChatBot.com defines one AI resolution as the AI directly solving a customer question, and multiple questions within the same chat still count as a single resolution. Resolutions are capped per plan, at 10 per month on Essential and 200 per month on Growth.
What happens if you exceed the ChatBot.com resolution limit? ChatBot.com automatically adds 50 more resolutions for $49.50 when a customer hits the monthly limit, which works out to $0.99 per resolution. On the Essential plan at $19 per user per month, a single 50-resolution overage pack costs about 2.6 times the seat price.
Does ChatBot.com have a free plan? ChatBot.com has no permanent free plan. It offers a 14-day free trial with no credit card required, after which a paid plan is needed to keep the chatbot running.
Comparisons
Is ChatBot.com worth it? ChatBot.com is worth it for teams that want a polished, well-supported chatbot builder and that either run low AI resolution volume or have budget for per-seat licensing. It holds a 4.5 out of 5 rating from 26 reviews on G2 and a 4.6 out of 5 rating from 66 reviews on Capterra as of July 2026. It is a weaker fit for teams with many seats or high automated resolution volume, because both are metered separately and the cost scales on two axes at once.
What is the best ChatBot.com alternative? SiteGPT is the strongest alternative for teams that want flat-rate pricing instead of per-seat billing and metered resolutions. SiteGPT plans start at $39 per month with 4,000 messages included, and the $79 Growth plan includes 4 team seats at the same price ChatBot.com charges for a single Growth seat.
How many content sources can each platform train on? SiteGPT ingests 12 or more source types, including websites, sitemaps, YouTube, GitHub, Google Drive, Notion, Dropbox, OneDrive, SharePoint, Box, file uploads, and help centers such as Zendesk, Freshdesk, Intercom, Confluence, and Gitbook. ChatBot.com's Knowledge Hub centers on website and help-center style documentation.
Features
Does ChatBot.com support human handoff? Yes. ChatBot.com lists Handoff to Human as a named feature, and it integrates with LiveChat for live agent conversations. SiteGPT also supports escalation to a human agent on all tiers, with the team notified when a customer asks to talk to a person.
Does ChatBot.com still have a visual flow builder? Yes. ChatBot.com offers Workflows built in a no-code editor, either from templates or from scratch. The independent Chatimize review scores ChatBot.com 4.2 out of 5 overall, while noting that flows cannot be viewed in a single overview, which makes large bots harder to maintain.
More SiteGPT chatbot guides
- How to create an AI chatbot
- AI agent vs chatbot: what's the real difference?
- Best AI chatbots with human handoff
- SiteGPT vs generic chatbots
Sources
- ChatBot.com pricing and features, verified July 2026
- ChatBot reviews on G2, 4.5/5 from 26 reviews, July 2026
- ChatBot reviews on Capterra, 4.6/5 from 66 reviews, July 2026
- Chatimize independent ChatBot.com review, scored 4.2/5 overall
- Lorikeet CX 2026 AI resolution rate benchmarks, reporting the Gartner 2029 forecast
- SiteGPT pricing
Last updated: July 2026. All pricing and features verified as of July 2026.