New
- Invite team members by email and give each one a role. See Team members.
- Connect your chatbot to Facebook Messenger. See Messenger.
- Train your chatbot on files from Google Drive and OneDrive. See Connect apps.
- A new Q&A page shows the questions visitors asked and the chatbot’s answers. You can write an improved answer. See Custom responses.
- Switch between chatbots from the dashboard.
- Filter chat history before you export it.
- API: get chatbot metrics, react to a message, and escalate a conversation. The send message endpoint now returns the message ID. See API v0 getting started.
Improved
- Answers with negative feedback are now marked in red in chat history.
- A clearer message when you run out of message quota.
- The API docs now group endpoints by topic.