New
- Human support: a new human support flow lets visitors reach your team from the chat. Human support prompts also show for messages sent through the API. See Set up human support.
- GPT-4o mini: GPT-4o mini replaces GPT-3.5. See Choose a model.
- Number of smart follow-ups: choose how many smart follow-up suggestions show under each answer. See Follow-up suggestions.
- Prompts and personas API: create prompts and personas and assign them to a chatbot through the API.
Improved
- Sources in chat integrations: replies in chat integrations now include source links, without duplicates.
- Create a chatbot: creating a chatbot no longer asks you to add links first. You add content after the chatbot exists.
- Cancellation: yearly plans stay active until the end of the billing period after you cancel. See Billing.
- Sign-in: the sign-in message is clearer, and a success page shows during sign-in.
- White-label program (later retired): the waitlist was removed, so partners could join directly.
Fixed
- Fixed a bug when adding text content.
- Fixed a bug when deleting files.
- Fixed a bug when no human support prompts were set.