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March 2026

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New features

Get an email when a new conversation starts on your chatbot, with a dynamic reply-to address so answering the email reaches the right person.
The page a visitor chatted from is now captured on every conversation, shown in chat history, and included in chat-history exports — so you can see which pages generate which questions.
A new toggle stops asking returning visitors to re-accept your terms once they already have.
The conversations API accepts customData and saves it as lead data, and the message endpoint now handles escalate-to-human tool calls — so API-driven chats can collect leads and hand off to your team like the widget does.

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Improvements

  • Widget localization: added missing widget strings, a localizable lead-form phone label, and a localized “lead collected” system message.
  • Accessibility: proper screen-reader labels on the chat toggle button and the tooltip close button.
  • Webhooks plan access: webhooks now work correctly for Scale-plan accounts and non-owner team members.

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Bug fixes

  • Resolved a race condition that could break auto-escalation when a lead was captured.
  • Fixed the lead form not showing for returning visitors the chatbot already knew.
  • Chat-history export no longer includes resolved chats outside the selected filter.
  • Backticks in tooltip text no longer break the widget embed script.