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February 2026

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New features

A new option escalates the conversation to your team automatically the moment a visitor submits the lead form, so hot leads reach a human without asking twice. Configure it in Leads Settings.
The Appearance page now lets you choose the shape of the widget launcher icon — circle or square — to match your site’s design language.
The confirmation message visitors see after submitting the lead form can now be translated per language in localization settings.
A free tool on the website that estimates the return of adding an AI support chatbot, from your ticket volume and team cost.

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Improvements

  • Custom fields in lead webhooks: lead webhook payloads now include the custom fields you collect, not just name, email, and phone.
  • Auto-sync job status: sync jobs that fail now show a failed state in the dashboard instead of appearing stuck.
  • Page size when adding links: adding links shows per-page character counts, so you can see how much knowledge each page contributes.

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Bug fixes

  • Fixed the lead form getting stuck loading and never escalating, the AI response hanging after a lead-form submission, and duplicate escalation emails when a lead was collected.
  • Webhook settings now appear and are editable for every entitled team member, and a webhook delivery bug was fixed.
  • Fixed the close button appearing on inline-embedded bots, stray expand/close icons after page navigation, and the SDK’s programmatic message send failing while the chat window was closed.