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A new option hands the conversation to your team when a visitor submits the lead form. This month also fixed several lead form and widget problems.

New

  • Turn on the option to escalate when a lead is collected. When a visitor submits the lead form, the conversation goes to your team. See Collect leads.
  • Choose a circle or square shape for the chat icon on the Appearance page. See Change the widget appearance.
  • You can now change and translate the message that visitors see after they submit the lead form. See Change the widget language and text.

Improved

  • The lead webhook now sends the custom fields from your lead form. See Webhooks.
  • An auto-sync job that fails now shows a failed state. See Keep content up to date.

Fixed

  • The lead form no longer gets stuck while it loads, and it escalates the conversation when it should.
  • The AI answer no longer stays in a loading state after a visitor submits the lead form.
  • SiteGPT no longer sends two escalation emails when a lead is collected.
  • Webhook settings now show and can be changed on accounts that have webhooks.
  • The close button no longer shows on chatbots that are embedded inline in a page.
  • The inline widget no longer shows expand and close icons after the visitor goes to another page.
  • Sending a message with the widget SDK now works when the chat window is closed.