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The SiteGPT iPhone app and a new Analytics page launched. Chat history got a new layout with search, and Slack and Crisp now connect in one click.

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New

  • The SiteGPT app for iPhone shows your conversations and leads. You can reply and take over from your phone, and get push notifications for escalations, new leads, and new conversations. See Use the SiteGPT iPhone app.
  • The new Analytics page shows daily conversation and message numbers, an engagement funnel that starts at widget opens, and questions the chatbot could not answer. See Analytics.
  • Conversation insights on the Analytics page show top topics, conversation outcomes, and frequently asked questions. You can re-analyze conversations after you change the topic list.
  • A weekly digest email sums up each chatbot’s week for managers and admins. See Notifications.
  • Chat history has a new layout with the views Attention, Open, Closed, and All. The Attention view shows conversations that are escalated, unread, or have negative feedback. See Review conversations.
  • Search chat history by message text and conversation title.
  • Filter chat history by date range. The CSV export uses the same range.
  • Export your leads to a CSV file. See Manage leads.
  • A submitted lead form now shows in the conversation as a card with the visitor’s details.
  • After an escalation, the visitor now sees the confirmation message in every channel and in the API.
  • Sitemap auto-sync jobs have a Scan now button. See Keep content up to date.
  • When you add website pages, turn on Skip pages that are already trained to import only new pages.
  • Delete your account yourself from the billing page. See Delete your account.
  • Add or edit the business details on your subscription from the billing page. See Billing.
  • When you approve a CLI or agent sign-in, you can choose the access level, which chatbots it can use, and a shorter expiry. See OAuth device login.
  • Connect Slack in one click with the SiteGPT app for Slack. The chatbot answers in channels where you invite it, when someone mentions it, and in direct messages. New Slack connections use this app. Existing connections keep working. See Slack.
  • Install the SiteGPT plugin from the Crisp Marketplace. You prove that you own the Crisp website with a code sent to your Crisp inbox. New Crisp connections use this plugin. Existing connections keep working. See Crisp.
  • HIPAA workspaces are available for customers who sign a Business Associate Agreement. See HIPAA.
  • The SiteGPT MCP server now has separate execute_read and execute_write tools, so AI apps can ask for read and write permission separately. See MCP.

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Improved

  • The dashboard now updates live. Conversations, links, files, and numbers change without a page refresh.
  • Pages in the dashboard open faster, and a clear message shows when the connection drops or a save fails.
  • A banner offers a refresh when a new version of the dashboard is available.
  • The auto-sync jobs list updates live.
  • Large websites now import fully. Bulk actions on links and files no longer limit how many items you select.
  • The chat history CSV export now works for accounts with a very large history.
  • Import errors now show the real cause. API errors about the page quota include a hint on what to do next.
  • The CLI and API now tell you when a sync schedule does not apply to a content type. The API sets the schedule to NEVER and adds a warning.
  • Tables in answers now show as tables in Slack and other chat channels.
  • API v2 now reports the model names gpt-4.1 and gpt-4.1-mini. Older values still work as input. See Choose a model.
  • Outgoing webhooks now send only the documented X-WEBHOOK-TOKEN header. See Webhooks.
  • In Slack, escalation alerts now also go out when the AI escalates a conversation.

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Fixed

  • Chatbots with Japanese or other non-English characters in their name answer again.
  • SiteGPT no longer sends the escalation webhook twice when a visitor fills in the contact form after an escalation.
  • Custom lead fields with duplicate or unusual names no longer stop lead collection.
  • The widget now loads when the browser is slow to open its storage.