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July 2026

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New features

The iOS companion app launched: a native inbox for your chatbots’ conversations with live updates, human takeover and replies from your phone, a leads list, account usage stats with monthly history, live visitor-typing indicators, email-code sign-in, and push notifications for new conversations, escalations, and leads with per-device toggles. Available for team accounts.
A new Analytics dashboard: daily conversation and message trends, an engagement funnel starting at widget opens, a knowledge-gaps panel showing the questions your chatbot could not answer (with the quoted context), AI-generated insights, and a weekly email digest.
A triage-first inbox across the list and detail views, full-text search over message content and conversation titles, a date-range filter shared by the list and the CSV export, and streaming exports that handle whole-account history without timeouts.
SiteGPT can now be used for HIPAA-regulated support under a Business Associate Agreement: HIPAA workspaces with product fences, zero-data-retention AI routing, a retention sweep, an AI disclosure in the widget, and an account-level agreement registry. See HIPAA.
Export leads to CSV; lead-form submissions now appear in the conversation as a system message with a details card, and visitors see a styled confirmation when their conversation is escalated — on the widget, channels, and API alike.
New-signup onboarding now autofills an on-brand chatbot from just your website URL — name, colors, and starter content — replacing the old multi-step flow.
Trigger a sitemap sync manually with the new Scan now button, and optionally skip pages that are already ingested.
Delete your account directly from the dashboard — no support ticket needed.
The approval screen for CLI and agent sign-in was rebuilt: it shows the signing-in email and lets you grant exactly the scopes and chatbots you intend, with presets and expiry control.
The Slack integration is now the official SiteGPT app: click Add to Slack, pick an escalation channel, and you’re connected — no custom app, no manifest, no tokens. The bot answers in every channel you invite it to, on @mentions, and in direct messages, replying in threads with source citations.
React with ❓ (or 🎫 / 🆘) on any message to summon the bot into that thread on demand. React with ✅ to hand the thread to a human — the bot goes silent, the takeover shows in your dashboard, and ❓ brings it back. Escalated conversations cross-post to the channel you chose at install, and the bot introduces itself whenever it joins a channel.
Tables from your knowledge base now render properly in Slack as aligned grids, switching to a field-by-field layout when a table is too wide for chat.
The Crisp integration is now a one-click Marketplace plugin. Install it on your Crisp website, prove ownership with a verification code delivered to your own Crisp inbox, and the bot starts answering visitors — with sources, suggested follow-up buttons, and human takeover (reply as an operator to pause the AI; resolve to hand back). Emails and phone numbers visitors share flow into your SiteGPT leads.
The SiteGPT MCP server now exposes three tools with explicit annotations — search, execute_read (read-only), and execute_write (destructive operations) — so AI assistants like Claude and ChatGPT can group read and write permissions correctly, and structured tool output is available for clients that support it.

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Improvements

  • Realtime dashboard: conversations, files, links, and stats now update in place with no refresh, navigations are instant, and lost connections or failed saves are surfaced instead of silently swallowed.
  • No more ingestion size caps: URL extraction is resumable and chunked, so large sites ingest fully; the sitemap form accepts up to 10,000 URLs, and bulk link and file operations no longer cap your selection.
  • Honest ingestion feedback: ingest errors report the real cause, sync schedules are only offered for source types that support them, and API quota errors carry actionable hints.
  • Model labels: API v2 responses now report the actual models powering your chatbot — gpt-4.1 and gpt-4.1-mini — instead of legacy tier names. Legacy values remain accepted everywhere as input.
  • Agent sign-in: agent environments can discover the onboarding flow via sitegpt.ai/auth.md, and the CLI ships expanded agent guidance.
  • Marketplace-first channels: new Slack and Crisp connections use the one-click apps above; existing custom-app connections keep working.

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Bug fixes

  • Chatbots with Japanese and other non-ASCII names respond again.
  • Fixed duplicate escalation webhook deliveries on contact-form follow-ups; outbound webhooks now send only the documented X-WEBHOOK-TOKEN header.
  • Custom lead fields with colliding or malformed names no longer break lead collection.