New
- A new chat widget went live. It has a home screen, a list of the visitor’s conversations, and a button to start a new conversation.
- Visitors can confirm their email with a one-time code to see their past conversations.
- Ask visitors for their name, email, and phone number before they chat. You choose which fields to ask for. See Collect leads.
- Visitors can ask to talk to a human. A follow-up prompt can open the escalation form, and you get an email for each escalated conversation. See Set up human support.
- Follow-up prompts show after the chatbot’s answers. See Follow-up suggestions.
- Starter questions can open a link instead of sending a message.
- The first public API, with API docs. You can create chatbots, add links, change settings and appearance, manage prompts, read conversations, and send messages. See API v0 getting started.
- Set a webhook for each conversation to get its new messages.
- New appearance options: right-to-left mode, custom names for the bot and for agents, a chat text color, and a setting to hide the feedback buttons. See Change how the chat widget looks.
- Delete a conversation from chat history.
- The links page now splits long link lists into pages.
- Cancel your subscription from the dashboard. See Manage billing.
- Change the email address of your account. See Sign in and manage your profile.
Improved
- The chat shows a typing indicator while the chatbot writes.
- The chat icon now has text for screen readers.
Fixed
- Fixed duplicate links when a sitemap lists the same page more than once.