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Sign in

SiteGPT has no passwords. SiteGPT sends you an email with a 6-digit code and a sign-in link. You sign in with one of them.
1

Open the sign-in page

Go to sitegpt.ai/login.
2

Enter your email

Type your email address in Email address. Then select Sign in / Sign up.If the end of the address looks mistyped, for example gmial.com or .cmo, the form shows “Did you mean” with a corrected address under the field. Select the corrected address to use it, or ignore it.
3

Open the email

The page says Please check your email and “We sent a sign-in code and link to”, with your address. Open the email from SiteGPT. Its subject starts with the code, for example 123456 is your SiteGPT sign-in code. If you came to the sign-in page from an invitation button that no longer works, the new email is an invitation email. It shows the code under Accept invitation.For many mailboxes, the page has a button that opens the mailbox, for example Open Gmail or Open Outlook. Open Gmail opens a search for the sign-in email in all folders, including Spam, in the account that got the email.If the address on the page is wrong, select Change it under the address. The sign-in form opens with the address filled in. Correct it and select Sign in / Sign up again.If you do not see the email, select Can’t find the email?. See If the sign-in email is not in your inbox.
4

Enter the code or use the button

Use one of the two:
  • Code: type the 6-digit code from the email in Enter the code from the email on the Please check your email page. The page checks the code when you have typed or pasted six digits. You can also select Sign in next to the box. The dashboard opens.
  • Button: select Sign in in the email. A page opens with the text “One more click to finish signing in.” Select Continue to SiteGPT.
The code is useful when you read your email on another device, for example your phone. Type the code on the device where you asked for the email.
The code and the link in one email expire after 1 hour and work one time. Using one of them ends the other. SiteGPT uses the link only when you select Continue to SiteGPT. Email security tools that only open the link before you do, for example Microsoft Safe Links, do not use it up. Only the newest email works. When you ask for a new email, the code and the link in the earlier email stop working. You can type the code only on the Please check your email page, in the browser where you asked for the email. If that page is gone, use the button in the email. If the code is refused, the page says why: If the link expired, was already used, or a newer link replaced it, the sign-in page shows “That sign-in link has expired, was already used, or a newer link replaced it. Send yourself a new one below.” If you asked for the link in the same browser, the form has your last address filled in. Select Sign in / Sign up to get a new email. If the domain of your address does not exist, SiteGPT does not send an email. The sign-in page shows “That email domain does not exist, so the link could not be sent. Check the address for a typo.” Correct the address and try again. The Please check your email page shows the address and the code box for 10 minutes after SiteGPT sends the email, and only in the browser where you asked for it. If you reload or open the page again after that, it shows the sign-in form. The link in your email still works until it expires. If you leave the Please check your email page open and open the link for the same address in another tab of the same browser, the waiting page goes to your dashboard when the sign-in finishes. The sign-in form fills in the last address that you used in this browser. If the sign-in page shows “The security check did not go through. Please try again.”, the automatic security check on the page did not pass, for example because the page was open for a long time, the form was sent two times, or the check could not load in your browser. Your email address was not the problem, and SiteGPT did not send an email. Reload the page, enter your email again, and select Sign in / Sign up. If the page is reloaded before you select Continue to SiteGPT, it shows “This page no longer has your sign-in link. That happens when it is reloaded before you select Continue to SiteGPT. Open the link from your email again.” The link still works. Open it from your email again, or select Back to sign in to get a new email. If you are already signed in with another account in the same browser, the code or the link signs you in to the account of the email address that got it. To create an account, use the same steps. If no account exists for your email, the code or the link creates one. If someone invited your email address to a chatbot, the Chatbots page shows the invite under Pending Invitations. Select Accept to join the chatbot with the role from the invite, or Decline. Signing in alone does not add you to the chatbot. See Accept or decline an invite.

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If the sign-in email is not in your inbox

  1. Select Send a new email on the Please check your email page. SiteGPT sends a new email with a new code and link to the same address. If the page shows a security check, complete it. The button is available 30 seconds after the page opens, also after each send. Until then, it shows Send again in with the seconds left. After the send, the page says “New email sent. Use the newest one: the earlier code and link no longer work.”
  2. Select Can’t find the email? to open the help. It also opens by itself after you send a new email.
On SiteGPT, the help shows the email as your inbox lists it under “Look for this in your inbox:”: the sender SiteGPT, the subject ”•••••• is your SiteGPT sign-in code”, and the preview “Your sign-in code is ••••••. Or use the button to sign in.” Your email shows your code in place of the dots. The help also names the two addresses that the email can come from, hello@auth.sitegpt.ai and hello@tx.sitegpt.ai. The help then says where to look. The steps depend on who runs your mailbox. SiteGPT finds this from your address, or for a company domain from the domain’s mail servers: When the page says to ask your IT team, ask them to release the email and to allow email from auth.sitegpt.ai and tx.sitegpt.ai. Name both domains. In Microsoft 365, allowing sitegpt.ai does not cover them. If you still find nothing, select Contact support under “Still nothing?” in the help.

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Check that it works

The dashboard opens and shows your Chatbots page.

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Change your name or picture

1

Open Profile

In the top navigation, select Profile.
2

Change your picture

In Avatar, choose an image file. It uploads right away. To remove the current picture, select Remove.
3

Change your name

Type your new name in Name.
4

Save

Select Save Changes.
Your name and picture show to other team members on chatbots you share.

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Change your email address

You cannot change your email address yourself. Email support@sitegpt.ai to ask for a change.

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Delete your account

Deleting your account is permanent. You cannot undo it.
What is deleted:
  • Every chatbot you own, with its content, files, conversations, leads, and email addresses with the emails they received.
  • Your membership in chatbots that other people own, and your pending invites.
  • Your profile, including your picture.
Billing records are kept, as tax law requires. The public page Delete your account at sitegpt.ai/legal/delete-account has the same steps, the list of what is deleted and what is kept, and how to ask SiteGPT by email to delete your account. You can open it without signing in.
1

Cancel your subscription

If you have a subscription, cancel it first. You cannot delete an account with an active, paused, or past-due subscription. See Cancel your subscription.
2

Open Billing

In the top navigation, select Billing. If you have a plan and a chatbot is open, this link is named Your Account. Scroll to Delete account at the bottom of the page.If you only joined chatbots that other people own, the navigation has no Billing link. Open sitegpt.ai/billing instead.
3

Start the deletion

Select Delete account….
4

Confirm

Type DELETE in Type DELETE to confirm. Then select Delete my account forever.

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Check that it works

You are signed out. If any step fails, your account is kept so that you can try again.