How language works in SiteGPT
- Widget text is the fixed text in the widget. It is in English by default. You change it on the Language & Region page.
- Answers come from the AI. There is no setting for the answer language. The AI usually answers in the language that the visitor writes in, but SiteGPT does not guarantee this. To ask for a specific language, add it to your instructions. Then test the result.
- Smart follow-up suggestions are written in the language of the conversation.
- Text that you write yourself, such as the welcome message, conversation starters, and fixed follow-ups, shows exactly as you wrote it. SiteGPT does not translate it.
Before you start
- Role: Manager or higher on the chatbot. See Invite and manage team members.
- The translated or reworded text that you want to use.
Set the timestamp language
The widget shows a relative time under each message, such as “just now” or “2 minutes ago”. You cannot type this text. You can only choose its language.1
Open Language & Region
In your chatbot’s sidebar, under Customizations, select Language & Region.
2
Select the language
In the Language section, select a language in Timestamp language. The list has 47 languages. The default is English.
3
Save
Select Save Changes.
Change the widget text
1
Open Language & Region
In your chatbot’s sidebar, under Customizations, select Language & Region. You can also open it from Settings > Localization.
2
Find the text
Find the section for the part of the widget that you want to change. Most fields show the default English text as their label.
3
Enter your text
Type your text in the field. Leave a field empty to keep the default text.
4
Save
Select Save Changes.
Some text is set on other pages:
- Chatbot Name, Welcome Message, Tooltip, and Input Placeholder Text are on the Appearance page. See Change how the chat widget looks.
- Button labels for starters and follow-ups are on their own pages. See Add conversation starters and Add follow-up suggestions.
- For right-to-left languages such as Arabic or Hebrew, turn on RTL Mode on the Appearance page.
Check that it works
- Open your website in a new private browser window, and open the chat.
- The widget shows your text in place of the default English text.
- Send a message. The time under the message is in your timestamp language.