Glossary - SiteGPT Docs

These docs use one word for each thing. The Also called column lists older names that you can still see in the v0 API, the CLI, or older help pages.

Content and training

Term	Meaning	Also called
Chatbot	One AI assistant with its own content, settings, and conversations.	Bot
Content	Everything a chatbot learns from: website pages, files, text snippets, custom responses, videos, and connected apps.	Knowledge, knowledge base, training data
Source	One place that content comes from, such as a website, a sitemap, a file, or a connected app.	Data source
Page	The unit for content limits. One page is 2,500 characters of text. See Plans and limits.
Text snippet	Free text that you type or paste for the chatbot to learn from. Each chatbot has one text snippet.	Custom content (v0 API `custom-content`), Text
Custom response	A question and the answer you write for it. The chatbot prefers this answer when a visitor asks a question with the same meaning. It can still reword it.	Q&A
Sync	The chatbot reads a source and learns its current content.	Train, refresh
Resync	Sync content again that the chatbot already learned, to pick up changes. It works even when you have no pages left. The page count changes only if the content got longer or shorter.	Retrain, manual refresh
Auto-sync	A resync that runs on a schedule. See Keep your content up to date.	Auto refresh
Scan	For a sitemap source: check the sitemap, add new URLs, and remove URLs that are no longer in it.

Answers

Term	Meaning	Also called
Instructions	Rules that tell the chatbot how to answer. You select one set of instructions per chatbot.	Prompts (v0 API `prompts`, dashboard URL `/settings/prompts`), custom instructions, system prompt
Persona	The tone and style of the answers, such as short and direct or formal. You select one persona per chatbot.	Tone
Fallback message	The answer the chatbot gives when it cannot find the information in your content.
Message	One message in a conversation, from the visitor or from the chatbot. Messages are also the unit for the monthly message limit. One question and its answer count as 2 messages. See Plans and limits.
Conversation starter	A suggested question that visitors can select to start a conversation.	Quick prompt (v0 API `quick-prompts`), suggestion, starter
Follow-up suggestion	A suggested next question shown under an answer. You can write your own. The AI can also suggest them (smart follow-up questions).	Follow-up prompt (v0 API `follow-up-prompts`), followup

Conversations and human support

Term	Meaning	Also called
Conversation	All the messages between one visitor and the chatbot or your team, from start to end.	Thread (v0 API `threads`), chat
AI mode	The chatbot answers the visitor.
Human mode	Your team answers the visitor. The chatbot does not reply.	Agent mode (`AGENT` in the API)
Human support	The features that let visitors reach your team from the chat. See Set up human support.
Escalation	A request to move a conversation to your team. The visitor or the AI can start it. It puts the conversation in human mode and sends notifications.	Handoff
Take over	A team member starts answering a conversation from the dashboard. The AI stops replying, and the visitor cannot switch back to AI. No escalation notification is sent.
Release to AI	A team member gives a conversation back to the chatbot after a take over.	Switch to AI
Resolve	Mark a conversation as done. The visitor sees that the conversation is closed and can start a new one.	Close, mark as resolved

See Conversations and human handoff.

Leads

Term	Meaning	Also called
Lead	Contact details that a visitor gives in the chat, such as name and email.
Lead form	The form in the chat that collects lead details.	Contact form
Pre-chat user details	A form that asks visitors for their details before the chat starts. You set it in Leads Settings.	User data

Account and team

Term	Meaning	Also called
Owner	The account that created a chatbot. The owner’s plan sets the limits for the chatbot.	Creator
Team member	A person you invite to work on a chatbot. Each member has a role. See Team members.	Member, seat
Role	What a team member can do: Agent, Manager, Admin, or Super Admin.

Developers

Term	Meaning	Also called
API token	A key for the v2 API, the CLI, and MCP, with scopes that limit what it can do. You create it on the Agents page. See Authentication.	Scoped token, v2 token
API key (legacy)	The older single key for the v0 and v1 API. It shows on the Billing page on Growth plan and above. Use API tokens for new work.	API key, v0 key
JavaScript widget SDK	The `window.$sitegpt` commands that control the chat widget on your website. See Widget SDK.	SDK methods, `$sitegpt`
TypeScript API SDK	The `@sitegpt/sdk` package that calls the v2 API from your server code. See TypeScript SDK.	SDK
Webhook	A request that SiteGPT sends to your URL when an event happens, such as a new lead. See Webhooks.