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You can add three kinds of notice to your chatbot:

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Before you start

  • Role: Manager or higher. See Team members.
  • Plan: any plan.
  • Have your notice text and the links to your terms and privacy policy ready.

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Require terms acceptance

1

Open Appearance

In your chatbot’s sidebar, select Appearance.
2

Turn on the checkbox

Turn on Require Terms Acceptance.
3

Write the checkbox text

In Terms Text (Markdown), write the text that shows next to the checkbox. Use [link text](https://example.com/terms) to add links. If you leave it empty, visitors see “I agree to the Terms and Conditions”.
4

Choose whether to hide it after acceptance

Turn on Hide Terms After Acceptance if you want the checkbox to disappear after the visitor checks it. See How acceptance works.
5

Save

Select Save Changes.
Example text for Terms Text (Markdown):

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How acceptance works

  • Until the visitor checks the box, the message box is turned off. If they try to send a message, they see “Please accept the terms to continue”. You can change this text in Language and text.
  • The acceptance is not saved. When the visitor reloads the page or starts a new conversation, the checkbox shows again unchecked, and they must check it again. This also applies when Hide Terms After Acceptance is on. That setting only hides the checkbox for the current conversation.
  • SiteGPT does not keep a record of who accepted the terms. If you need proof of consent, collect it in another way.
The checkbox only blocks the message box. Conversation starters, follow-up suggestions, and messages sent with the widget SDK can start a conversation without the checkbox. If consent must come first, do not use conversation starters or follow-up suggestions on this chatbot.

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Show a disclaimer line

A disclaimer line shows below the message box at all times. Visitors do not need to check anything.
1

Open Appearance

In your chatbot’s sidebar, select Appearance.
2

Write the disclaimer

In Disclaimer Text (Markdown), write your notice. For example: “Answers are generated by AI and may contain mistakes. Do not share health or payment details.”
3

Save

Select Save Changes.
You can use the disclaimer line with or without the consent checkbox.

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Add a disclaimer to answers

To add a notice inside answers, for example on certain topics, add a rule to your instructions.
Example instruction
The chatbot follows this rule in most answers. It is not guaranteed in every answer. Use the disclaimer line for text that must always show.

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The “Responses are AI-generated” line

Chatbots in HIPAA workspaces always show “Responses are AI-generated” at the bottom of the chat. This is not a setting, and other chatbots do not show it. To show a similar notice on any chatbot, use the disclaimer line. For HIPAA details, see HIPAA.

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Check that it works

Open your website, or the chat button in the corner of your dashboard, and start a new conversation.
  • With Require Terms Acceptance on, the checkbox shows above the message box, and you cannot type until you check it.
  • With a disclaimer, the text shows below the message box.