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Before you start

  • Account: billing belongs to your own SiteGPT account. It is not part of a chatbot, and team member roles do not give access to it.
  • Plan details: for what each plan includes, see Plans and limits. For prices, see sitegpt.ai/pricing.

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Where to find billing

In the top navigation, select Billing. The Plans & Billing page opens.
  • If you have a plan and a chatbot is open, the same links are named Your Account and Your Usage.
  • Each person sees only their own plan and billing. If you are a member of someone else’s chatbot, you do not see their plan.
  • If you have never had a plan and you only work on chatbots that other people own, you do not see Billing or Usage in the navigation. You see Start Trial instead.

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Change your plan

1

Open Billing

In the top navigation, select Billing.
2

Open the plans

In Current Plan, select Change plan. The pricing page opens.
3

Choose monthly or yearly

The page shows your current billing interval. To change it, select Pay Monthly or Pay Yearly.
4

Choose a plan

On the plan you want, select Change plan.
5

Confirm

Your browser asks you to confirm the change. Confirm the dialog.
The new plan starts immediately. You pay or get credit for the difference right away. During a free trial you are not charged for the change.

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Check that it works

Current Plan on the Billing page shows the new plan. Your new limits show on the Usage page.

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Buy or remove an add-on

You can buy add-ons on any plan while you have a subscription. After you schedule a cancellation, the add-on buttons are hidden.
  • Remove ‘Powered by SiteGPT’ (Addon): lets you edit or remove the “Powered by SiteGPT” line in the widget.
  • Extra Messages (Addon): adds messages every month. You choose how many packs.
1

Open Billing

In the top navigation, select Billing.
2

Find the add-on

Find the add-on on the Plans & Billing page.
3

Choose the number of packs

For Extra Messages (Addon), use the minus and plus buttons to set the number of packs. Skip this step for the branding add-on.
4

Buy the add-on

Select Subscribe. The button also shows the price. If you change the number of packs you already have, the button says Upgrade or Downgrade.
To remove the branding add-on, select Remove addon. To remove Extra Messages, set the number of packs to 0 and select Downgrade. Add-on changes are charged or credited right away. During a free trial they are not charged. After you buy the branding add-on, edit the “Powered by SiteGPT” line in Appearance.

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Check that it works

The add-on shows on the Plans & Billing page with the date it renews.

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Manage your free trial

While your trial runs, the Billing page shows how many days are left and when the trial ends.
  • End the trial now: select End trial & bill now, and confirm. Your card is charged right away and your paid plan starts.
  • Extend the trial: select Cancel Subscription in the Danger Zone. In the dialog, select Extend Trial by 7 Days. Tell us what you need more time for, in at least 25 characters. Then select Extend trial by 7 days.

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Cancel your subscription

1

Open Billing

In the top navigation, select Billing.
2

Start the cancellation

In the Danger Zone, select Cancel Subscription.
3

Confirm

Read what you will lose, then select Proceed to cancel.
4

Give feedback

Tell us why you are leaving, in at least 25 characters. Then select Cancel subscription.
When the cancellation takes effect depends on your subscription: When the subscription ends, your plan limits drop to zero. Your chatbots stop answering visitors, and you cannot add or resync content. You can still sign in and delete content, chatbots, or your account. SiteGPT schedules the chatbots and their data (conversations, documents, and leads) for deletion no earlier than 30 days after the subscription ends. At least seven days before the deletion date, SiteGPT emails the account owner that date. To keep your chatbots, subscribe again before that date. To delete them sooner, delete your chatbots or your account yourself.

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Check that it works

For a paid plan, the Billing page shows You have canceled your subscription. and the date your plan expires.

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Undo a cancellation

If your paid plan is set to cancel at the end of the period, the Billing page shows a banner with the end date. Select Don’t cancel to keep your subscription.

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Update your payment method

1

Open Billing

In the top navigation, select Billing.
2

Update the card

Select Update Payment Method. Enter your new payment details on the page that opens.

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Download invoices and add business details

  • Invoices: go to Billing History on the Billing page. Select Download next to the invoice you need. Invoices from older subscriptions are under Past Subscriptions.
  • Business details: in Business details, select Add business or Edit. Enter the Business name, and optionally the Tax / VAT ID and Company number. Select Save business details. These details show on your invoices.

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Check your usage

In the top navigation, select Usage. The Account Usage page shows:
  • Chatbots, pages, and team members used, against your plan limits.
  • Messages used this month for GPT-4.1 and GPT-4.1-mini.
  • A slider that sets how your message allowance is split between the two models. Select Save Changes after you move it.
  • Usage History: a chart of your message use over the last 12 months. Select GPT-4.1-mini or GPT-4.1 to switch the chart.
Message usage resets on the 1st of each month. For how pages and messages are counted, see Plans and limits.

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Refunds

For refunds, see the Terms of Service or contact support@sitegpt.ai.

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Older subscriptions

If you subscribed before the current plans, your Billing page can look different. It shows the options for your older subscription and an offer to move to the current plans.