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Connect your SiteGPT chatbot to Zendesk to provide instant AI-powered support and reduce agent workload.

Prerequisites

  • Active SiteGPT chatbot
  • Zendesk account with admin access
  • Zendesk integration feature enabled

Setup

1

Navigate to integrations

Go to Integrations in your chatbot dashboard.
2

Select Zendesk

Click Get Started on Zendesk.
3

Authorize

Connect your Zendesk account.
4

Configure

Set up response behavior and escalation rules.
Watch the video tutorial above for a step-by-step walkthrough of the setup process.

Features

  • AI-powered ticket deflection
  • Automatic escalation to agents
  • Conversation sync across platforms
  • Analytics and reporting

Best practices

  • Sync your Zendesk knowledge base
  • Configure smart escalation triggers
  • Monitor AI performance metrics
  • Update training data regularly

Next steps

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