Prerequisites
- Active SiteGPT chatbot
- Zendesk account with admin access
- Zendesk integration feature enabled
Setup
1
Navigate to integrations
Go to Integrations in your chatbot dashboard.
2
Select Zendesk
Click Get Started on Zendesk.
3
Authorize
Connect your Zendesk account.
4
Configure
Set up response behavior and escalation rules.
Watch the video tutorial above for a step-by-step walkthrough of the setup process.
Features
- AI-powered ticket deflection
- Automatic escalation to agents
- Conversation sync across platforms
- Analytics and reporting
Best practices
- Sync your Zendesk knowledge base
- Configure smart escalation triggers
- Monitor AI performance metrics
- Update training data regularly
Next steps
Zoho integration
Explore Zoho SalesIQ integration