Current plan
View your active subscription details:Plan name
Your current tier (Starter, Growth, Scale, Enterprise)
Billing cycle
Monthly or annual
Next billing date
When your next payment is due
Amount
Your subscription cost
Usage monitoring
Track your consumption across all plan limits.Quota tracking
Monitor usage for:- Messages - Total conversations handled (GPT-4.1 + GPT-4.1 mini)
- Chatbots - Number of active chatbots
- Web pages - URLs trained on
- Files - Documents uploaded
- Team members - Users with access
- Current usage
- Plan limit
- Percentage consumed
- Days remaining in billing cycle
Billing history
Access your complete payment history and view past invoices showing:- Date - When the payment was processed
- Amount - Total charged
- Status - Paid, pending, or failed
- Invoice - Download PDF receipt
Downloading invoices
- Scroll to Billing History
- Find the invoice you need
- Click Download PDF
- Save for your records
Upgrading your plan
Increase your limits by upgrading:- Click Upgrade Plan
- Compare available plans
- Select your new plan
- Choose billing cycle (monthly/annual)
- Confirm upgrade
- Immediate access to new limits
- Prorated billing for current cycle
- No service interruption
Annual billing saves 20% compared to monthly.
Downgrading your plan
Reduce costs by downgrading:- Click Change Plan
- Select a lower tier
- Review new limits
- Confirm downgrade
- Downgrade takes effect at next billing cycle
- Ensure usage fits within new limits
- Excess chatbots must be deleted before downgrade
- No refunds for unused time on current plan
Updating payment method
Change your credit card or payment details:- Navigate to Current Plan
- Click Update Payment Method
- Enter new payment information in the Paddle checkout
- Confirm the update
- Credit cards (Visa, Mastercard, Amex)
- Debit cards
Failed payments
If a payment fails:- You’ll receive an email notification
- Update your payment method
- Retry the payment
- Contact support if issues persist
- Your account is suspended
- Chatbots stop responding
- Data is preserved for 30 days
- Reactivate by updating payment
Canceling your subscription
To cancel your SiteGPT subscription:1
Navigate to billing
Navigate to Billing
2
Click cancel
Click Cancel Subscription
3
Select reason
Select a cancellation reason (helps us improve)
4
Confirm
Confirm cancellation
What happens:
- Subscription continues until end of billing period
- No further charges
- Access to paid features until period ends
- Account reverts to free plan (if available)
- Data is preserved
Reactivating
Reactivate anytime:- Navigate to Billing
- Click Reactivate Subscription
- Select a plan
- Enter payment information
- Confirm reactivation
Add-ons
Enhance your plan with optional add-ons:Remove SiteGPT Branding
Remove or customize the “Powered by SiteGPT” branding from your chatbot.- Monthly: $59/month
- Yearly: 39/month)
Extra Messages
Add 5,000 additional messages per month to your quota.- Monthly: $59/month per pack
- Yearly: 39/month)
- Scalable: Purchase multiple packs (up to 25)
Webhook Support
Available on Scale and Enterprise plans. Receive real-time notifications for:- New messages
- Conversation escalations
- New leads
Enterprise billing
Enterprise customers have additional options:Custom contracts
Negotiated terms and pricing
Custom message volumes
Flexible message quotas based on your needs
Priority support
Dedicated support team
Custom integrations
Build custom features and integrations
Contact sales@sitegpt.ai for enterprise billing.
Billing support
Need help with billing?- Email - billing@sitegpt.ai
- Chat - Use the support chatbot
- Phone - Available for enterprise customers
- Refund requests
- Invoice corrections
- Plan comparisons
- Custom pricing
- Payment issues
Most billing changes take effect immediately. Check your email for confirmation.