Plans and billing

The billing page provides complete control over your SiteGPT subscription, usage monitoring, and payment management.

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Current plan

View your active subscription details:

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Usage monitoring

Track your consumption across all plan limits.

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Quota tracking

Monitor usage for:

• Messages - Total conversations handled (GPT-4.1 + GPT-4.1 mini)
• Chatbots - Number of active chatbots
• Pages - Total pages consumed (1 page = 2,500 cleaned characters)
• Team members - Users with access

Each metric shows:

• Current usage
• Plan limit
• Percentage consumed
• Days remaining in billing cycle

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Billing history

Access your complete payment history and view past invoices showing:

• Date - When the payment was processed
• Amount - Total charged
• Status - Paid, pending, or failed
• Invoice - Download PDF receipt

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Downloading invoices

1. Scroll to Billing History
2. Find the invoice you need
3. Click Download PDF
4. Save for your records

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Upgrading your plan

Increase your limits by upgrading:

1. Click Upgrade Plan
2. Compare available plans
3. Select your new plan
4. Choose billing cycle (monthly/annual)
5. Confirm upgrade

Upgrade benefits:

• Immediate access to new limits
• Prorated billing for current cycle
• No service interruption

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Downgrading your plan

Reduce costs by downgrading:

1. Click Change Plan
2. Select a lower tier
3. Review new limits
4. Confirm downgrade

Important:

• Downgrade takes effect at next billing cycle
• Ensure usage fits within new limits
• Excess chatbots must be deleted before downgrade
• No refunds for unused time on current plan

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Updating payment method

Change your credit card or payment details:

1. Navigate to Current Plan
2. Click Update Payment Method
3. Enter new payment information in the Paddle checkout
4. Confirm the update

Supported payment methods:

• Credit cards (Visa, Mastercard, Amex)
• Debit cards

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Failed payments

If a payment fails:

1. You’ll receive an email notification
2. Update your payment method
3. Retry the payment
4. Contact support if issues persist

After 3 failed payment attempts:

• Your account is suspended
• Chatbots stop responding
• Data is preserved for 30 days
• Reactivate by updating payment

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Canceling your subscription

To cancel your SiteGPT subscription:

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Reactivating

Reactivate anytime:

1. Navigate to Billing
2. Click Reactivate Subscription
3. Select a plan
4. Enter payment information
5. Confirm reactivation

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Add-ons

Enhance your plan with optional add-ons:

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Remove SiteGPT Branding

Remove or customize the “Powered by SiteGPT” branding from your chatbot.

• Monthly: $59/month
• Yearly: $468/year ($39/month)

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Extra Messages

Add 5,000 additional messages per month to your quota.

• Monthly: $59/month per pack
• Yearly: $468/year per pack ($39/month)
• Scalable: Purchase multiple packs (up to 25)

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Webhook Support

Available on Scale and Enterprise plans. Receive real-time notifications for:

• New messages
• Conversation escalations
• New leads

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Enterprise billing

Enterprise customers have additional options:

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Billing support

Need help with billing?

• Email - billing@sitegpt.ai
• Chat - Use the support chatbot
• Phone - Available for enterprise customers

Common billing questions:

• Refund requests
• Invoice corrections
• Plan comparisons
• Custom pricing
• Payment issues

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Next steps