This is a game changing feature which allows you to make your chatbot execute customer facing tasks. This video would help understand this functionality better.
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SaaS use case:

  • Connect to your backend, screen leads and book meetings with the right teams
  • Serve as a live assistant for existing clients, allowing them to access their dashboards in real-time, download receipts etc.

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E-commerce use case:

  • Make SiteGPT a personal shopping assistant. It can sync to your backend and recommend products in chat, allow instant checkout, and reply to queries like Where is my order? with real-time updates.
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