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Advanced features give you powerful control over your chatbot’s capabilities, team access, and external integrations. Access these options under the Advanced section in your chatbot dashboard.

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Team management

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Members

Collaborate with your team by adding members to your chatbot.
  1. Navigate to Members under Advanced
  2. Click Invite Member
  3. Enter their email address
  4. Assign a role (Agent, Manager, Admin)
  5. Send the invitation
Member roles:
  • Agent - Can view and respond to conversations
  • Manager - Can manage content and settings
  • Admin - Full access except billing
  • Super Admin - Complete control including deletion
The number of members you can add depends on your subscription plan. Upgrade your plan to add more team members.

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Playground

Test chatbot changes in real-time before deploying to your live website. Use the playground to:
  • Test different instructions and personas
  • Compare GPT-4.1 mini vs GPT-4.1 responses
  • Verify custom responses (Q&A)
  • Try conversation starters and follow-ups
  • Preview appearance changes
Changes in the playground don’t affect your live chatbot until you save and deploy them.

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Integrations

Connect SiteGPT with your existing communication channels and tools.

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Available integrations

Messaging platforms:
  • Slack - Answer questions in Slack channels and DMs
  • Google Chat - Integrate with Google Workspace
  • Facebook Messenger - Respond to Facebook messages
  • Crisp Chat - Enhance Crisp with AI responses
  • Intercom - Add AI to your Intercom conversations
  • Freshdesk - Automate Freshdesk support tickets
  • Zendesk - Integrate with Zendesk Chat
  • Zoho - Connect to Zoho CRM and support tools
Automation:
  • Zapier - Connect to 5,000+ apps and automate workflows
  • Webhooks - Send conversation data to any system
Don’t see your preferred platform? Contact support to request a new integration.

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Settings

Configure advanced chatbot behavior and preferences.

Settings

Adjust general settings, chat modes, localization, and advanced options.

Delete chatbot

Permanently remove a chatbot from your account.

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Advanced settings

Access technical configuration options in Settings > Advanced: TopK - Controls how many relevant content chunks are retrieved to answer questions (1-5 by default, up to 50 with Advanced Controls addon) CSS Selectors - Specify CSS selectors to exclude when training on web pages (e.g., header,.footer,#nav). You must retrain your links after changing this setting.
Advanced Controls AddonThe Advanced Controls addon unlocks extended TopK values (up to 50) for more comprehensive content retrieval. This is useful for complex queries that require information from multiple sources.To purchase this addon, visit your billing page.

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Additional advanced features

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Webhooks

Send real-time conversation data to external systems:
  • New messages
  • Lead captures
  • Conversation escalations
  • Custom events
Configure webhooks in Settings > Webhooks.

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SDK methods

Control your chatbot programmatically using JavaScript:
  • Open/close the chat widget
  • Send messages programmatically
  • Update user information
  • Trigger specific actions
Learn more in the SDK documentation.

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API access

Integrate SiteGPT into your applications using the REST API:
  • Manage chatbots programmatically
  • Send and receive messages
  • Access conversation history
  • Manage content and settings
View the API reference for complete documentation.
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