To change the settings of your account or your chatbot, click on Settings.

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General:

You can change the general settings of your chatbot from here. If you want to change the description shown in the main home screen of your chatbot, type the new description here and click on Save Changes once you’re done. SiteGPT suggests smart follow-up questions to help you engage your customers better; if you want to switch this function off, simply toggle the bar beside the Disable smart follow-up questions header. You can also change the settings of follow-up questions, like the previous questions to consider and the GPT mode.

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User Data:

You can choose whether or not you want your chatbot to collect user data, and also what information you want it to collect from your website visitors. Simply select your preferences and click on Save Changes once you’re done with it.

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Chat Modes:

You can use this to select which mode you want your chatbot to be in. Do you want human to start a new conversation or do you want AI to start a new conversation? Simply select your preference and click on Save Changes.

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Localization:

This is where you can customise how your chatbot appears to your customers, be it the chatbot home screen settings like “Start a Conversation”, your message screen setting or your account screen settings. What message do you want to be displayed to your customer during your customer’s journey while interacting with the chatbot? Simply enter your preferences and click on “Save Changes”.

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Personas:

Do you want your chatbot to be polite and friendly or do you want it to be inspirational? Choose the persona of your chatbot to best suit your business needs from here. You can select from a list of personas, and if you want your chatbot to have a different persona simply scroll down and click on Add New Persona, follow the instructions on the screen and voila!

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Prompts:

This is where you can control the behaviour of your chatbot. You can either use the basic default prompt or the restricted prompt. The restricted prompt helps you train the chatbot on only a restricted set of data. This is the setting we recommend to tailor your chatbot to your business needs. In case you want to add a custom prompt for your chatbot, simply scroll down and click on Add New Prompt. Once you are happy with your prompt preferences click on Save Changes. Below is an example of a custom prompt.