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Settings control how your chatbot behaves, what data it collects, and how it appears to users. Access settings from your chatbot dashboard under Settings.

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General settings

Update the description shown on your chatbot’s home screen. This helps users understand what your chatbot can help with.
1

Navigate to general settings

Navigate to Settings > General
2

Enter description

Enter your new description
3

Save

Click Save Changes
SiteGPT automatically suggests relevant follow-up questions to increase engagement by 30-40%.Configure follow-ups:
  • Enable/disable - Toggle smart follow-up questions on or off
  • Previous questions - Set how many previous messages to consider
  • GPT mode - Choose GPT-4.1 mini or GPT-4.1 for generating suggestions

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User data collection

  • Lead collection settings
  • Custom fields
1

Navigate to user data

Navigate to Settings > User Data
2

Enable collection

Enable Collect user data
3

Select fields

Select which fields to collect:
  • Name
  • Email
  • Phone number
  • Custom fields
4

Configure timing

Configure when to collect data:
  • At conversation start
  • After specific questions
  • Before escalation to agent
5

Save

Click Save Changes

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Chat modes

  • AI mode
  • Agent mode
  • Hybrid mode
All conversations handled by AI (default). Best for fully automated support.
Select your preferred mode and click Save Changes.
Users can request human support in any mode if you’ve enabled escalation.

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Localization

Home screen:
  • Welcome message
  • Conversation starter heading
  • Start conversation button
Message screen:
  • Input placeholder
  • Send button text
  • Typing indicator
  • Error messages
  • System messages
Account screen:
  • Login prompts
  • Verification messages
  • Account settings labels
Translate your chatbot interface to any language:
1

Navigate to localization

Navigate to Settings > Localization
2

Update text fields

Update each text field with your translations
3

Save

Click Save Changes
Your chatbot will respond in the language of your training content, while the interface displays your custom text.

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Personas

  • Pre-built personas
  • Custom personas
1

Navigate to personas

Navigate to Settings > Personas
2

Choose persona

Choose from pre-built personas:
  • Polite and friendly
  • Professional and formal
  • Inspirational
  • Casual and conversational
3

Assign

Click Assign to Chatbot

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Instructions (Prompts)

  • Default instructions
  • Custom instructions
Choose from pre-built instruction templates that control how your chatbot responds to questions.

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Advanced settings

Control message frequency to prevent abuse.
Set conversation expiration time.
Show/hide source links in chatbot responses.
Enable/disable conversation history for users.
Remove “Powered by SiteGPT” (paid plans).

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Webhooks

Send real-time conversation data to external systems.
Navigate to Settings > Webhooks to configure:
  • Webhook URL
  • Events to send (messages, leads, escalations)
  • Authentication headers
  • Retry settings
Changes to settings take effect immediately without requiring chatbot retraining.
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