Customization options
Conversation starters
Add pre-written questions to help users start conversations and showcase your chatbot’s capabilities.
Appearance
Customize colors, icons, positioning, and branding to match your website design.
Instructions & personas
Control chatbot behavior with custom instructions and define its personality with personas.
Custom responses
Override AI responses with pre-written answers for specific questions.
Quick customization guide
Visual customization
Customize your chatbot’s appearance:- Colors - Match your brand colors for the chat bubble, header, and messages
- Icons - Upload custom icons for the chat bubble and bot avatar
- Position - Choose where the chat bubble appears on your website
- Branding - Add or remove “Powered by SiteGPT” branding
Behavioral customization
Control how your chatbot interacts:- Instructions - Define what your chatbot knows and how it responds
- Personas - Set the tone and communication style
- Chat modes - Choose between AI-only, agent-only, or hybrid modes
- Follow-up prompts - Enable smart suggestions after each response
Content customization
Tailor the chatbot interface text:- Welcome message - Customize the greeting users see
- Placeholder text - Change the input field placeholder
- Button labels - Modify action button text
- Error messages - Customize error and system messages
Advanced customization
For technical users:- Webhooks - Send conversation data to external systems
- SDK methods - Control the chatbot programmatically
- API integration - Programmatically manage your chatbot
Test all customizations in the Playground before deploying to your live website.