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Customize every aspect of your chatbot to match your brand and optimize user engagement. Access customization options from the Customizations section in your chatbot dashboard.

Customization options

Quick customization guide

Visual customization

Customize your chatbot’s appearance:
  • Colors - Match your brand colors for the chat bubble, header, and messages
  • Icons - Upload custom icons for the chat bubble and bot avatar
  • Position - Choose where the chat bubble appears on your website
  • Branding - Add or remove “Powered by SiteGPT” branding

Behavioral customization

Control how your chatbot interacts:
  • Instructions - Define what your chatbot knows and how it responds
  • Personas - Set the tone and communication style
  • Chat modes - Choose between AI-only, agent-only, or hybrid modes
  • Follow-up prompts - Enable smart suggestions after each response

Content customization

Tailor the chatbot interface text:
  • Welcome message - Customize the greeting users see
  • Placeholder text - Change the input field placeholder
  • Button labels - Modify action button text
  • Error messages - Customize error and system messages

Advanced customization

For technical users:
  • Webhooks - Send conversation data to external systems
  • SDK methods - Control the chatbot programmatically
  • API integration - Programmatically manage your chatbot
Test all customizations in the Playground before deploying to your live website.
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