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The chatbot dashboard provides an overview of your chatbot’s performance, content, and user interactions. Access it by selecting your chatbot from your account dashboard.

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Dashboard metrics

The dashboard displays key metrics about your chatbot’s content and performance:
Track the training data powering your chatbot:
  • Total Links - Number of website URLs your chatbot is trained on (from sitemaps, websites, YouTube, or bulk links)
  • Total Files - Number of uploaded files and connected data sources (PDFs, DOCX, Notion, Google Drive, Dropbox, OneDrive, Box)
  • Total Custom Responses - Number of custom Q&A pairs you’ve created for specific questions
Each metric card shows the current count and provides quick access to view or add more content.
Monitor your chatbot’s interactions with users:
  • Total Messages - Total number of messages exchanged (both user and bot messages combined)
  • Positive Feedback - Percentage of bot responses users rated as helpful (thumbs up)
  • Negative Feedback - Percentage of bot responses users rated as unhelpful (thumbs down)
Click any metric to view the full chat history with relevant filters applied.
Use feedback data to identify areas for improvement and create custom responses for frequently downvoted answers.

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Training status

The dashboard shows your chatbot’s current training status with a color-coded indicator:
Your chatbot is fully trained and ready to use. All documents have been successfully processed and your chatbot can answer questions based on your content.What you can do:
  • Share your chatbot link with users
  • Test it by clicking “Chat with your chatbot”
  • Embed it on your website
Your chatbot is already functional with some trained documents, but additional content is still being processed. You can use your chatbot while training continues in the background.Status details:
  • Shows how many documents are already trained
  • Indicates how many are still being processed
  • Your chatbot works with currently trained content
Your chatbot is ready to use based on successfully trained documents, but some documents failed to process. You can still use your chatbot while you fix the failed documents.What to do:
  • Review failed documents in your Links or Files sections
  • Fix any issues (broken URLs, corrupted files, etc.)
  • Your chatbot continues working with successfully trained content
Your chatbot hasn’t been trained on any content yet. Add links, files, or custom responses to get started.Quick actions:
  • Click “Add Links” to train on website content
  • Click “Add Files” to upload documents
  • Click “Add Custom Responses” to create Q&A pairs
All documents are either still processing or failed to train. Your chatbot cannot answer questions yet.What to do:
  • Wait for processing to complete if documents are pending
  • Review and fix failed documents
  • Ensure your content is accessible and in supported formats

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Installation

The dashboard provides everything you need to integrate your chatbot:
Your unique chatbot identifier used for integrations with third-party platforms like WordPress plugins.How to use:
  • Copy the ID displayed on your dashboard
  • Use it when configuring integrations
  • Keep it handy for API calls and SDK implementations
JavaScript snippet to add your chatbot to any website.Installation steps:
  1. Copy the embed code from your dashboard
  2. Paste it in your website’s HTML (preferably in the <head> section)
  3. Your chatbot will appear automatically on all pages
The embed code is customized for your chatbot and includes your unique chatbot ID.
Manage training data including links, files, text snippets, and custom responses.
Configure appearance, prompts, and personas to match your brand.
Set up integrations, webhooks, and team members for advanced functionality.
Adjust chatbot behavior and preferences to optimize performance.

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Next steps

Add content

Train your chatbot with more data

View conversations

Review chat history and user interactions

Customize appearance

Personalize your chatbot’s look and feel

Configure settings

Adjust chatbot behavior and features

Manage leads

View and manage captured leads

Advanced features

Explore advanced chatbot capabilities
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