Customer support automation
Reduce support ticket volume by handling common questions automatically.- How it works
- Benefits
- Best for
1
Train on documentation
Train your chatbot on your help documentation, FAQs, and knowledge base
2
Instant answers
The chatbot answers customer questions instantly with accurate, sourced responses
3
Escalate complex issues
Complex issues escalate to human agents with full conversation context
4
Seamless handoff
Agents can take over conversations seamlessly when needed
Lead generation and qualification
Capture visitor information and qualify leads automatically while they browse your site.- How it works
- Benefits
- Best for
1
Configure forms
Configure custom lead capture forms with the fields you need
2
Engage visitors
The chatbot engages visitors and collects information naturally during conversation
3
Qualify leads
Qualify leads based on responses and route to appropriate sales team members
4
Integrate
Integrate with your CRM or receive webhook notifications for new leads
Product recommendations
Help customers find the right products or services through conversational guidance.- How it works
- Benefits
- Best for
1
Train on catalog
Train your chatbot on product catalogs, specifications, and use cases
2
Understand needs
The chatbot asks questions to understand customer needs
3
Recommend
Provide personalized recommendations based on requirements and budget
4
Share resources
Share product pages, comparisons, and reviews to help decision-making
After-hours support
Provide support when your team is offline.- How it works
- Benefits
- Best for
1
Handle inquiries
The chatbot handles inquiries outside business hours
2
Answer immediately
Answer common questions immediately
3
Collect info
Collect contact information for follow-up
4
Escalate urgent
Escalate urgent issues with notifications to on-call staff
Internal knowledge base
Help employees find information quickly from internal documentation.- How it works
- Benefits
- Best for
1
Train on docs
Train your chatbot on internal wikis, policies, and procedures
2
Instant answers
Employees ask questions and get instant answers
3
Save time
Reduce time spent searching for information
4
Track analytics
Keep knowledge base usage analytics
Multi-language support
Serve customers in their preferred language.- How it works
- Benefits
- Best for
1
Configure languages
Configure your chatbot with localized content and responses
2
Detect preference
The chatbot detects or asks for language preference
3
Multi-language support
Provide support in multiple languages from a single chatbot
4
Maintain quality
Maintain consistent quality across languages