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SiteGPT helps businesses across industries automate customer interactions, capture leads, and provide 24/7 support. Here are the most common use cases.

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Customer support automation

Reduce support ticket volume by handling common questions automatically.
1

Train on documentation

Train your chatbot on your help documentation, FAQs, and knowledge base
2

Instant answers

The chatbot answers customer questions instantly with accurate, sourced responses
3

Escalate complex issues

Complex issues escalate to human agents with full conversation context
4

Seamless handoff

Agents can take over conversations seamlessly when needed

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Lead generation and qualification

Capture visitor information and qualify leads automatically while they browse your site.
1

Configure forms

Configure custom lead capture forms with the fields you need
2

Engage visitors

The chatbot engages visitors and collects information naturally during conversation
3

Qualify leads

Qualify leads based on responses and route to appropriate sales team members
4

Integrate

Integrate with your CRM or receive webhook notifications for new leads

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Product recommendations

Help customers find the right products or services through conversational guidance.
1

Train on catalog

Train your chatbot on product catalogs, specifications, and use cases
2

Understand needs

The chatbot asks questions to understand customer needs
3

Recommend

Provide personalized recommendations based on requirements and budget
4

Share resources

Share product pages, comparisons, and reviews to help decision-making

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After-hours support

Provide support when your team is offline.
1

Handle inquiries

The chatbot handles inquiries outside business hours
2

Answer immediately

Answer common questions immediately
3

Collect info

Collect contact information for follow-up
4

Escalate urgent

Escalate urgent issues with notifications to on-call staff

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Internal knowledge base

Help employees find information quickly from internal documentation.
1

Train on docs

Train your chatbot on internal wikis, policies, and procedures
2

Instant answers

Employees ask questions and get instant answers
3

Save time

Reduce time spent searching for information
4

Track analytics

Keep knowledge base usage analytics

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Multi-language support

Serve customers in their preferred language.
1

Configure languages

Configure your chatbot with localized content and responses
2

Detect preference

The chatbot detects or asks for language preference
3

Multi-language support

Provide support in multiple languages from a single chatbot
4

Maintain quality

Maintain consistent quality across languages