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Connect your SiteGPT chatbot to Facebook Messenger to provide AI-powered support where your customers already are.

Prerequisites

  • An active SiteGPT chatbot
  • Facebook Page with admin access
  • Messenger integration feature enabled on your plan

Setting up Messenger integration

1

Navigate to integrations

Go to your chatbot dashboard and click Integrations.
2

Select Messenger

Find Facebook Messenger and click Get Started.
3

Connect Facebook Page

Authorize SiteGPT to access your Facebook Page and Messenger.
4

Configure settings

Set up welcome messages, quick replies, and response behavior.
5

Test

Send a test message to your Page on Messenger to verify the connection.
Watch the video tutorial above for a step-by-step walkthrough of the setup process.

How it works

Once connected:
  • Users message your Facebook Page
  • Your chatbot responds instantly with AI-powered answers
  • Conversations sync to your SiteGPT dashboard
  • You can escalate to human agents when needed

Managing the integration

Update settings

Configure:
  • Automated welcome messages
  • Quick reply buttons
  • Response timing
  • Escalation triggers

Monitor conversations

View all Messenger conversations in your SiteGPT dashboard under Chat History.

Disconnect

To disconnect:
  1. Go to Integrations
  2. Click Manage next to Messenger
  3. Click Disconnect and confirm

Best practices

  • Set clear expectations about chatbot capabilities
  • Enable human support for complex inquiries
  • Monitor conversations regularly
  • Keep your training data up to date

Next steps

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