Facebook Messenger integration

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Prerequisites

• An active SiteGPT chatbot
• A Facebook Page with admin access
• A Facebook Developer account

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Setting up the integration

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Step 1: Start the integration in SiteGPT

1. Go to your chatbot dashboard in SiteGPT
2. Navigate to Integrations
3. Find Facebook Messenger and click Get Started
4. You’ll see fields for connecting with Messenger and entering an access token - keep this page open

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Step 2: Create a Facebook app

1. Go to developers.facebook.com
2. Log in with your Facebook account
3. Scroll down and click on Messenger Platform
4. Click My Apps in the top right corner
5. Click Create App
6. Select Other as the app type
7. Select Business (or None based on your preference)
8. Enter an app contact email
9. Give your app a name (e.g., “My Business Bot”)
10. Click Create App

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Step 3: Configure Messenger

1. After creating the app, scroll down to find Messenger
2. Click Add or Remove Pages
3. Select the Facebook Page you want to connect
4. Click Continue and then Save

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Step 4: Generate access token

1. In the Messenger settings, click Generate Token
2. Click I Understand
3. Copy the generated access token
4. Click Done
5. Go back to your SiteGPT integration page
6. Paste the access token into the Access Token field
7. Click Connect

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Step 5: Configure callback URL

1. After connecting, SiteGPT will provide you with a Callback URL and Verify Token
2. Copy the Callback URL
3. Go back to your Facebook app settings
4. Click Add Callback URL
5. Paste the Callback URL
6. Copy and paste the Verify Token from SiteGPT
7. Click Verify and Save

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Step 6: Add subscriptions

1. Scroll down in the Messenger settings
2. Click Add Subscriptions
3. Select the following options:
   • messages
   • messaging_postbacks
   • messaging_optins
   • message_echoes
4. Click Save

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Step 7: Configure app roles

1. Click on App Roles (or Roles) in the left sidebar
2. Note: In development mode, your app can only request data from users with an app role
3. As an admin, you’ll be able to interact with the chatbot immediately
4. To make the chatbot available to all users, you’ll need to set the app to live mode later

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Testing your chatbot

1. Go to your Facebook Page
2. Click Message to open Messenger
3. Send a test message to your chatbot
4. The chatbot will respond just like it does on your website

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Features available in Messenger

• AI responses: Your chatbot answers questions based on your training data
• Conversation starters: Initial quick prompts appear for users
• Follow-up prompts: Users can select suggested follow-up questions
• Conversation escalation: Users can request to talk to a human
• Ratings: Users can give thumbs up/down feedback on responses
• Restart conversation: Users can restart the chat using the menu (three-line icon)

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Managing conversations

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View chat history

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Respond manually

1. SiteGPT dashboard: View and respond in the Chat History section
2. Meta Business Suite: Go to business.facebook.com to access your inbox and reply to inquiries

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Going live

1. Go to your Facebook app settings
2. Switch your app from Development Mode to Live Mode
3. Follow Facebook’s app review process if required

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Best practices

• Test thoroughly with admin accounts before going live
• Set clear expectations in your welcome message about chatbot capabilities
• Enable conversation escalation for complex inquiries
• Monitor chat history regularly to improve your chatbot’s responses
• Keep your training data up to date for accurate responses

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Troubleshooting

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Next steps