Prerequisites
- An active SiteGPT chatbot
- Facebook Page with admin access
- Messenger integration feature enabled on your plan
Setting up Messenger integration
1
Navigate to integrations
Go to your chatbot dashboard and click Integrations.
2
Select Messenger
Find Facebook Messenger and click Get Started.
3
Connect Facebook Page
Authorize SiteGPT to access your Facebook Page and Messenger.
4
Configure settings
Set up welcome messages, quick replies, and response behavior.
5
Test
Send a test message to your Page on Messenger to verify the connection.
Watch the video tutorial above for a step-by-step walkthrough of the setup process.
How it works
Once connected:- Users message your Facebook Page
- Your chatbot responds instantly with AI-powered answers
- Conversations sync to your SiteGPT dashboard
- You can escalate to human agents when needed
Managing the integration
Update settings
Configure:- Automated welcome messages
- Quick reply buttons
- Response timing
- Escalation triggers
Monitor conversations
View all Messenger conversations in your SiteGPT dashboard under Chat History.Disconnect
To disconnect:- Go to Integrations
- Click Manage next to Messenger
- Click Disconnect and confirm
Best practices
- Set clear expectations about chatbot capabilities
- Enable human support for complex inquiries
- Monitor conversations regularly
- Keep your training data up to date