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Google Drive Integration

Import documents, spreadsheets, and presentations from your Google Drive to train your SiteGPT chatbot. Perfect for teams that store FAQs, product documentation, or support guides in Google Workspace.

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Prerequisites

  • A Google account with access to Google Drive
  • Files you want to import must be accessible to your Google account
  • Owner or Editor permissions on the SiteGPT chatbot

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Connecting Google Drive

1

Navigate to Training

Go to your chatbot dashboard and click the Training tab
2

Add Data Source

Click Add Data Source and select Google Drive
3

Authenticate

Click Connect Google Drive and sign in with your Google account. Grant SiteGPT permission to read your files.
4

Select Content

Browse your Drive and select the files or folders you want to import. You can select:
  • Individual files
  • Entire folders (all supported files within)
  • Shared drives (if you have access)
5

Start Training

Click Import Selected to begin training. SiteGPT will process each file and add the content to your chatbot’s knowledge base.

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Supported File Types

Google FormatAlso Supports
Google Docs.doc, .docx, .txt, .rtf
Google Sheets.xls, .xlsx, .csv
Google Slides.ppt, .pptx
-.pdf, .html
Google Docs, Sheets, and Slides are automatically converted to text for training. Formatting is preserved where relevant.

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Best Practices

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Organize with Folders

Create a dedicated “Chatbot Training” folder in your Drive. Add documents you want the chatbot to reference, and import the entire folder. 
📁 Chatbot Training/
  ├── 📄 Product FAQ.docx
  ├── 📄 Pricing Guide.pdf
  ├── 📁 Support Articles/
  │   ├── 📄 Getting Started.docx
  │   └── 📄 Troubleshooting.docx
  └── 📊 Feature Comparison.xlsx

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Keep Content Current

  • Manual refresh: Re-import the folder periodically to pick up changes
  • Naming convention: Use clear, descriptive file names — these help organize your training content

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What to Include

  • Customer FAQ documents
  • Product documentation
  • Support guides and how-tos
  • Pricing and feature comparisons
  • Onboarding materials
  • Policy documents
  • Internal meeting notes
  • Confidential HR documents
  • Draft or work-in-progress content
  • Personal files
  • Sensitive financial data

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Troubleshooting

Make sure you granted SiteGPT read access during authentication. You can disconnect and reconnect to update permissions.
Check that the file isn’t corrupted and is under 25MB. Very large files may timeout during processing.
Re-import the updated files to sync changes. Google Drive imports are point-in-time snapshots.

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Disconnecting Google Drive

To revoke SiteGPT’s access:
  1. Go to your Google Account Security settings
  2. Find “SiteGPT” in the list of connected apps
  3. Click Remove Access
Disconnecting does not remove already-imported content from your chatbot. To remove that content, delete the training sources manually from the Training tab.

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FAQ

Yes, if you have access to the Shared Drive, you can browse and import files from it.
No hard limit, but we recommend keeping total import size under 1000 files for optimal performance.
SiteGPT processes your files to extract text for training. The extracted text becomes part of your chatbot’s knowledge base. Original files are not stored permanently.