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Your chatbot answers from the content you give it. This page explains the kinds of content SiteGPT can learn from, what happens during training, and how to check on it.

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The four kinds of content

Website Links

Crawl your site, import a sitemap, paste a list of URLs, or add YouTube videos. The most common starting point.

Files & Data Sources

Upload files directly, or connect Notion, Google Drive, Dropbox, OneDrive, Box, and GitHub.

Text Snippets

Paste plain text the chatbot should know that does not live on any page, like internal policies or product one-liners.

Custom Responses

Exact question-and-answer pairs. These take priority over generated answers, so use them for questions where wording matters.

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What happens when you add content

1

SiteGPT fetches and cleans the content

For links, the page is fetched and boilerplate (navigation, footers) is stripped. You can tune this per import with scrape options. For files, the text is extracted.
2

The content is indexed

The cleaned text is split into passages and indexed so the chatbot can find the right passages for each question. This is what “training” means in SiteGPT. Your original files are not shared with other customers.
3

Status updates live

Every document shows a status badge that updates in real time:
Content counts against your plan’s pages quota. One page equals 2,500 cleaned characters, so a long document may count as several pages. See Pages quota.

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Keeping answers accurate

  • Retrain after content changes. Select the links that changed and use the bulk Resync button, or let auto-sync re-crawl them on a schedule.
  • Fix wrong answers at the source. Ask the question in the dashboard preview, open the cited source, and correct or remove that content.
  • Pin exact answers. For questions where the wording must be exact (pricing, legal, policies), add a custom response. It always wins over generated answers.
  • Remove what you do not want. Select any links or files and delete them. The chatbot stops using them immediately, and your pages quota is freed.

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Managing your content

The Website Links and Files & Data Sources pages share the same tools:
  • Live status counts across the top: Total, Trained, Pending, Failed. Select a card to filter the list.
  • Search to find documents by name or URL.
  • Bulk actions: select rows to resync or delete them together.
  • Export the current view to CSV with the download button.
  • Per-document view: open any row to see its content, error details, and source files.