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Connect your SiteGPT chatbot to Freshdesk to automate support responses and reduce ticket volume.

Prerequisites

Active SiteGPT chatbot
Freshdesk account with admin access
Freshdesk integration feature enabled

Setup

1

Go to integrations

Navigate to Integrations in your chatbot dashboard.
2

Select Freshdesk

Click Get Started on the Freshdesk integration card.
3

Authorize

Log in to Freshdesk and authorize the connection.
4

Configure

Set up AI response rules and escalation triggers.

Features

Ticket deflection

Automatic ticket deflection with AI responses

Human escalation

Seamless escalation to human agents

Conversation history

Full conversation history in both platforms

Fast responses

Reduced response times

Best practices

Train your chatbot on your Freshdesk knowledge base to provide accurate, consistent answers that match your support documentation.
Set up clear escalation rules to ensure complex issues are routed to the right human agents at the right time.
Monitor ticket deflection rates to measure the impact of your AI chatbot and identify areas for improvement.
Regularly update training data to keep your chatbot current with new products, policies, and support procedures.

Next steps

Zendesk integration

Explore Zendesk integration
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