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Conversation starters (also called quick prompts) are pre-written questions or topics that appear in your chatbot interface, helping users understand what they can ask and encouraging engagement.

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Why use conversation starters?

Reducing friction

Users don’t need to think about what to ask

Showcasing capabilities

Demonstrate what your chatbot can help with

Guiding conversations

Direct users to your most important information

Increasing engagement

Make it easier for visitors to start chatting

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Types of conversation starters

  • Text Prompts
Text prompts send a pre-written message to your chatbot when clicked. The chatbot responds as if the user typed the question.Example prompts:
  • “What are your pricing plans?”
  • “How do I get started?”
  • “Tell me about your enterprise features”
  • “How does the free trial work?”
  • “Can I integrate with my CRM?”
Use text prompts for questions your chatbot can answer directly from your training data.

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Adding conversation starters

1

Navigate to settings

Navigate to Conversation Starters under Customizations in your chatbot dashboard
2

Add new prompt

Click Add Quick Prompt
3

Choose type

Choose the prompt type (Text or Link)
4

Enter title

Enter the title that users will see
5

Add content

Add the prompt text or URL
6

Save

Save your conversation starter

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Best practices

Create 3-5 conversation starters that cover your most common user questions or important topics.Why 3-5?
  • Too few: Users may not find what they need
  • Too many: Overwhelming and cluttered interface
  • Just right: Clear options without decision paralysis
Keep titles short and clear (3-7 words)
  • ✅ “Check order status”
  • ❌ “I would like to check the current status of my order”
Focus on user benefits
  • ✅ “Check my order status”
  • ❌ “Order tracking”
Use action-oriented language
  • ✅ “Get pricing details”
  • ❌ “Pricing information”
Update prompts based on data:
  • Review chat history for common questions
  • Identify topics users struggle to ask about
  • Test new prompts and measure engagement
  • Remove underperforming prompts
Check your chat history monthly to identify trending questions that should become conversation starters.
Before publishing new conversation starters:
  1. Test each prompt yourself
  2. Verify the chatbot provides helpful responses
  3. Check that link prompts open correctly
  4. Ensure prompts work on mobile devices
  5. Get feedback from team members

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Follow-up prompts

In addition to conversation starters, you can configure follow-up prompts that appear after the chatbot responds. These help guide users to related topics and keep conversations flowing.

Conversation followups

Learn how to configure prompts that appear after specific responses to guide users through multi-step conversations.

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Next steps

Conversation followups

Add follow-up prompts after chatbot responses

Custom responses

Create exact answers for specific questions

Appearance

Customize how prompts appear in your chat

Chat history

Analyze conversations to improve prompts