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Integrate your SiteGPT chatbot with Crisp to combine AI automation with live chat capabilities.

Prerequisites

  • An active SiteGPT chatbot
  • Crisp account with admin access
  • Crisp integration feature enabled on your plan

Setting up Crisp integration

1

Navigate to integrations

Go to your chatbot dashboard and click Integrations.
2

Select Crisp

Find Crisp in the list and click Get Started.
3

Authorize connection

Log in to your Crisp account and authorize SiteGPT access.
4

Configure behavior

Set up when the AI should respond and when to escalate to human agents.
5

Test

Open your Crisp chat widget and test the AI responses.
Watch the video tutorial above for a step-by-step walkthrough of the setup process.

How it works

Your chatbot integrates seamlessly with Crisp:
  • AI responds to customer messages automatically
  • Escalates to human agents when needed
  • Maintains conversation context
  • Syncs all interactions to both platforms

Configuration options

Response behavior

Choose when your AI chatbot responds:
  • Always respond first - AI handles all initial messages
  • Business hours only - AI responds outside business hours
  • Fallback mode - AI responds when agents are unavailable

Escalation triggers

Set up automatic escalation:
  • User requests human support
  • AI confidence is low
  • Specific keywords are detected
  • After a certain number of messages

Managing the integration

Monitor performance

Track AI performance in Crisp:
  • Response accuracy
  • Escalation rate
  • Customer satisfaction
  • Resolution time

Update settings

Adjust configuration:
  • Response triggers
  • Escalation rules
  • Welcome messages
  • Quick replies

Disconnect

To remove the integration:
  1. Go to Integrations in SiteGPT
  2. Click Manage next to Crisp
  3. Click Disconnect

Best practices

  • Start with conservative escalation rules
  • Monitor AI performance regularly
  • Train your chatbot on common Crisp conversations
  • Use AI for initial triage, humans for complex issues

Next steps

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