Prerequisites
- An active SiteGPT chatbot
- Crisp account with admin access
- Crisp integration feature enabled on your plan
Setting up Crisp integration
1
Navigate to integrations
Go to your chatbot dashboard and click Integrations.
2
Select Crisp
Find Crisp in the list and click Get Started.
3
Authorize connection
Log in to your Crisp account and authorize SiteGPT access.
4
Configure behavior
Set up when the AI should respond and when to escalate to human agents.
5
Test
Open your Crisp chat widget and test the AI responses.
Watch the video tutorial above for a step-by-step walkthrough of the setup process.
How it works
Your chatbot integrates seamlessly with Crisp:- AI responds to customer messages automatically
- Escalates to human agents when needed
- Maintains conversation context
- Syncs all interactions to both platforms
Configuration options
Response behavior
Choose when your AI chatbot responds:- Always respond first - AI handles all initial messages
- Business hours only - AI responds outside business hours
- Fallback mode - AI responds when agents are unavailable
Escalation triggers
Set up automatic escalation:- User requests human support
- AI confidence is low
- Specific keywords are detected
- After a certain number of messages
Managing the integration
Monitor performance
Track AI performance in Crisp:- Response accuracy
- Escalation rate
- Customer satisfaction
- Resolution time
Update settings
Adjust configuration:- Response triggers
- Escalation rules
- Welcome messages
- Quick replies
Disconnect
To remove the integration:- Go to Integrations in SiteGPT
- Click Manage next to Crisp
- Click Disconnect
Best practices
- Start with conservative escalation rules
- Monitor AI performance regularly
- Train your chatbot on common Crisp conversations
- Use AI for initial triage, humans for complex issues