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Use text snippets to add reference content like FAQs, product details, or company information directly to your chatbot without uploading files or adding website links.

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What are text snippets?

Text snippets are plain text content you add directly to your chatbot’s knowledge base. They’re perfect for information that doesn’t exist on your website or in documents, such as:
  • Frequently asked questions and answers
  • Product specifications and pricing details
  • Company policies and procedures
  • Contact information and business hours
  • Special offers or announcements
Text snippets are for reference content only. Do not include instructions or system prompts here. Use Chatbot Instructions for behavioral guidance.

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Adding text snippets

  1. Navigate to your chatbot dashboard
  2. Select Text Snippets from the Content section in the sidebar
  3. Enter your content in the text area (up to 10,000 characters)
  4. Click Save Changes
The chatbot will process and index your text content, making it available for answering user questions.

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Formatting your text

Structure your text snippets in a question-and-answer format for best results:
Use clear, concise language and separate different topics with blank lines for better readability and indexing.

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How text snippets work

When you save text snippets:
  1. The content is uploaded to your chatbot’s knowledge base
  2. The text is indexed and made searchable
  3. Any previously saved text snippet is automatically replaced
  4. The chatbot can now reference this information when answering questions
Text snippets replace any existing text content. If you need to add more information, include it in the same text area rather than saving multiple times.

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Character limit

Text snippets support up to 10,000 characters per chatbot. This is approximately:
  • 1,500-2,000 words
  • 15-20 FAQ entries
  • 5-10 detailed product descriptions
If you need to add more content, consider using website links or file uploads instead.

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Best practices

Structure content as questions followed by answers. This helps the chatbot understand context and provide accurate responses.
Regularly update text snippets to reflect current pricing, policies, and contact information.
Provide complete answers rather than vague statements. Include relevant details like prices, dates, and contact methods.
Don’t repeat information that already exists in your website links or uploaded files. Text snippets should complement, not duplicate, other content sources.
After saving text snippets, test your chatbot with relevant questions to ensure it’s using the new information correctly.

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Common use cases

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Product information

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Business hours and contact

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Pricing and plans

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Updating text snippets

To update your text snippets:
  1. Navigate to Text Snippets in your chatbot dashboard
  2. Edit the content in the text area
  3. Click Save Changes
The new content will replace the previous text snippet entirely. Make sure to include all information you want to keep, as the old content will be deleted.

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Troubleshooting

  • Ensure you clicked “Save Changes” after entering the text
  • Wait a few minutes for the content to be fully indexed
  • Test with specific questions that directly relate to your text content
  • Check that your text is under the 10,000 character limit
Text snippets are replaced each time you save. If you need to preserve content, copy it before making changes or maintain a backup document.
If your content exceeds 10,000 characters, consider:
  • Condensing information to essential details
  • Uploading content as a file instead
  • Adding information to your website and using website links