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Confluence Integration

Import pages and spaces from your Atlassian Confluence workspace to train your SiteGPT chatbot. Perfect for teams using Confluence for internal documentation, knowledge bases, and product wikis.

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Prerequisites

  • An Atlassian Confluence Cloud account
  • Read access to the spaces you want to import
  • Owner or Editor permissions on the SiteGPT chatbot

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Connecting Confluence

1

Navigate to Training

Go to your chatbot dashboard and click the Training tab
2

Add Data Source

Click Add Data Source and select Confluence
3

Authenticate

Click Connect Confluence and sign in with your Atlassian credentials. Grant SiteGPT permission to read your Confluence content.
4

Select Content

Browse your Confluence workspace and select:
  • Entire spaces
  • Specific pages
  • Page trees (parent page and all children)
5

Start Training

Click Import Selected to begin training. SiteGPT will process each page and add the content to your chatbot’s knowledge base.

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What Gets Imported

Content TypeIncluded
Page text✅
Headings & structure✅
Tables✅
Code blocks✅
Attached PDFs✅
Images❌ (alt text only)
Comments❌
Page history❌
Only the current published version of each page is imported. Draft pages and page history are not included.

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Best Practices

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Choose the Right Spaces

Select spaces that contain customer-facing or support-relevant content:
  • Product documentation
  • FAQ and troubleshooting guides
  • Feature explanations
  • Getting started guides

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Exclude Internal Content

Avoid importing spaces with sensitive internal information:
  • HR policies (unless for internal chatbots)
  • Financial documents
  • Confidential project pages

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Keep Content Fresh

  • Re-import regularly: Sync your Confluence content periodically to capture updates
  • Use labels: Tag pages you want to include for easier selection
  • Clean up first: Archive or delete outdated pages before importing

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Troubleshooting

  • Verify you have read access to the space in Confluence
  • Check that the space isn’t restricted to specific users
  • Try disconnecting and reconnecting your Atlassian account
  • Try importing smaller spaces or fewer pages at once
  • Check for pages with very large attachments
  • Ensure you have a stable internet connection
  • Embedded macros may not render (content shows as placeholder)
  • Images are not included (only alt text)
  • Ensure the page is published, not in draft status

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Confluence Data Center

SiteGPT currently supports Confluence Cloud only. Confluence Data Center (on-premise) support is planned for a future release.
If you need to train from Confluence Data Center, consider:
  • Exporting pages as PDF or Word and using file upload
  • Using the API to export content to a supported format