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August added the Google Chat integration and CSV export for chat history. Human agents now show with their name and profile picture.

New

  • Connect your chatbot to Google Chat. See Google Chat.
  • Export chat history to a CSV file, for all conversations or for one conversation. See Review conversations.
  • Filter chat history by positive or negative feedback.
  • A new profile page. Your profile picture and name now show next to your replies in the chat widget and in chat history. See Sign in and manage your profile.
  • API: set an agent name when you send a message, and filter chatbots by metadata.

Improved

  • The Custom content page is now called Text.

Fixed

  • Fixed custom icons sent through the API that did not show in the chat.
  • Fixed a scrolling problem while writing a reply in chat history.