December 2025
New features
Chat history for anonymous users
Chat history for anonymous users
New option to show conversation history for users who haven’t logged in. Enable this in your widget settings to help returning visitors pick up where they left off.
Drag-and-drop reordering
Drag-and-drop reordering
Conversation starters and follow-up suggestions can now be reordered using intuitive drag-and-drop. Prioritize the most important prompts by placing them at the top.
Bulk actions for chat history
Bulk actions for chat history
Select and manage multiple conversations at once in your chat history. Delete, export, or tag multiple conversations in a single action.
Chat history tag management
Chat history tag management
Improved tag system for organizing conversations:
- Add tags to filter conversations
- Delete tags you no longer need
- Tags column now included in CSV exports
Improvements
- Customer tracker enhancements: Improved Slack notifications with better formatting and more context
- Cancel reason tracking: Cancellation and trial extension reasons are now saved for analytics
- PostHog integration: Direct links to PostHog sessions in customer tracker for deeper analytics
Bug fixes
- Fixed moderated message persistence issues
- Resolved source sync bugs affecting content updates
- Fixed widget behavior when explicitly closed by users
- Improved API endpoint reliability