New
- Conversation tags: add tags to conversations and filter the chat history by tag. See Review conversations.
- Archive leads: archive leads you are done with. The leads list shows Open leads by default and has a filter for archived leads. See Manage leads.
- Escalation webhook: SiteGPT can send a webhook when a conversation is escalated. See Webhooks.
Improved
- GPT-4 Turbo: the GPT-4 option uses the April 2024 GPT-4 Turbo model.
- Message usage: messages that the AI does not write no longer count toward your message usage.
- Resolved conversations: the message box is hidden for conversations marked as resolved.
- Chat history: long texts are shortened in the list, so the page is easier to read.
- Zendesk setup: the Zendesk integration page has a disclaimer and an updated video tutorial.
Fixed
- Exporting the chat history works again.
- Leads show the correct capture date.
- Fixed a bug that could stop follow-up questions from being generated.
- Fixed text alignment in the chat history.