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March 2024 made the Slack, Freshdesk, and Zendesk chat integrations available. It also added a tooltip setting for the widget and unread message counts for visitors.

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New

  • Slack integration: answer questions from Slack with your chatbot. The setup page shows the app manifest and a video tutorial. See Slack.
  • Freshdesk integration: your chatbot can reply in Freshdesk chats. See Freshdesk.
  • Zendesk integration (later retired): your chatbot could reply in Zendesk chats. This first version was replaced later. See Zendesk for the current integration.
  • Widget tooltip: set a short message that shows above the chat icon. The API supports it too. See Change how the chat widget looks.
  • Unread messages: the widget’s conversation list shows a badge with the number of unread messages. A new button marks all conversations as read.
  • API: a new /v0/me endpoint.

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Fixed

  • The billing page shows the correct currency code.
  • The unread count works for visitors who are not signed in.
  • Messenger replies work when the chatbot has no conversation starters.
  • Fixed a bug that limited how many custom responses the page could load.
  • Fixed a bug when loading files.