New
- Install SiteGPT from the Zendesk Marketplace. Your chatbot answers in Zendesk messaging and hands the conversation to a Zendesk agent when needed. It gets the conversation back after the agent solves it. See Zendesk.
- The Zendesk app supports lead forms, conversation starters, follow-up suggestions, and reactions, as in the chat widget.
- The older Zendesk Chat integration is now marked Legacy. (It was later retired.)
- Use
['open', { reset: true }]to open the chat window with a new conversation. The visitor does not see the old conversation first. See Widget SDK.
Fixed
- The chat no longer jumps up after an answer finishes.
- Escalation after a lead form is more reliable.
- The Google Chat integration works again after a change on Google’s side.
- The video tutorial button on the Freshdesk integration now opens the Freshdesk guide.