Skip to main content
This month added YouTube videos as a content source and rebuilt lead collection around the AI. The links and files pages gained search, multi-select, and CSV export.

​
New

  • Add YouTube videos to your chatbot’s content. See Add YouTube videos.
  • The AI can now ask for contact details in a form inside the chat. It asks when a visitor shows interest or when it cannot answer. See Collect leads.
  • Add custom fields to the lead form, start from an industry template, and add a booking link.
  • Show the lead form after a set number of messages.
  • The AI can hand a conversation to your team when a visitor asks for a person. See Set up human support.
  • Choose who gets lead email notifications. Human support settings now sit in the Leads section. See Notifications.
  • Turn on human support without showing the human support buttons, or show other suggestions next to them.
  • Write your own fallback message for questions the chatbot cannot answer. See Keep answers on topic.
  • Add custom headers when you add website links. See Add a website.
  • Search your links and files, go to a page by number, and select many items to resync or delete.
  • Export your links and files as a CSV file.
  • Edit the text of a file you uploaded.
  • The installation section includes iframe embed code. See Control where the chatbot appears.

​
Improved

  • The chatbot knows the current date and time.
  • Follow-up suggestions use the language of the conversation. See Follow-up suggestions.
  • You can change the text on the lead form. See Change the widget language and text.
  • New personas are available for chatbot instructions. See Write instructions.
  • The dashboard sidebar shows the pages inside each section.
  • The lead settings page has a new layout.
  • The links and files pages work better on mobile and use icons for each action. The training stats cards have resync and delete actions.
  • File uploads show progress right away, and drag and drop shows an error when a file fails.
  • The links table shows full links.
  • The custom HTML install steps are clearer.
  • The widget shows a reconnect button when its connection drops.

​
Fixed

  • Include and exclude paths now work when you enter full URLs.
  • You can no longer add links or files after you reach your quota.
  • Human support now starts correctly from follow-up suggestions.
  • Fixed scrolling in the widget on iPhone and iOS Safari.
  • Bot messages in the widget use your brand color again.
  • Open conversations in the widget now pick up changes to the chatbot settings.
  • The chat icon no longer appears behind other elements on your page.
  • The widget now follows your user details collection settings.
  • Fixed toggles on the lead settings page, and the lead panel no longer closes when you open a conversation.
  • Reloading the chat history page no longer starts an export.
  • Content jobs no longer get stuck in the processing state.