Week of September 22-28, 2025
New features
Lead trigger after X messages
Configure lead collection to trigger after a specific number of messages in a conversation, giving you control over when to ask for contact information.
Configurable fallback message
Customize the fallback message shown when the chatbot cannot answer a question, allowing you to maintain your brand voice even in edge cases.
Improvements
- Mobile Safari fixes: Multiple improvements for iPhone 16 and iOS Safari scrolling behavior, ensuring smooth interactions on the latest devices
- Button styling: Updated styles for “add new instruction” and “add new persona” buttons for better visual consistency
- Custom HTML instructions: Improved guidance for custom HTML configuration
- Email input forms: Removed non-editable email input forms for better UX
Bug fixes
- Fixed escalation not triggering with follow-up prompts
- Resolved mobile scrolling issues on iOS Safari
- Fixed bug with mobile Safari on iPhone 16
Week of September 15-21, 2025
New features
Multi-select actions
Select multiple links or files at once and perform bulk actions like resync or delete. This dramatically speeds up content management for large chatbots.
Search functionality
Added search capability to links and files pages for easier content management. Quickly find specific content in your training data.
Page-based pagination
Improved pagination with page numbers for better navigation through large lists of links and files.
Six new sitemap tools
Added comprehensive sitemap generation and management tools to help you better organize and manage your website content.
Improvements
- Mobile UI: Significantly improved mobile interface for links and files pages with responsive design
- Training stats cards: Added resync and delete actions directly to training stats cards for quick access
- Icon-based actions: Replaced text with intuitive icons for document actions, making the interface cleaner
- File upload feedback: Instant visual feedback when uploading files so you know the upload is in progress
- Include/exclude paths: Better handling of full URLs in include/exclude path settings
- Drag and drop: Added error messages for drag and drop file uploads
- CDN for images: Implemented CDN for faster image loading across the platform
Bug fixes
- Fixed z-index issues in the interface
- Resolved bug with export triggering on page reload
- Fixed issue with TrainingStatsCards button behavior
Week of September 8-14, 2025
New features
Human support options
New settings to enable human support without showing buttons, and option to show other suggestions alongside human support buttons for more flexible escalation flows.
File content updates
Added ability to update file content directly within the platform without re-uploading.
Improvements
- Prefetch optimization: Implemented intent-based prefetching for faster page loads
- Lead settings toggle: Fixed toggle behavior in lead settings page
- Cache improvements: Multiple caching optimizations for better performance
Bug fixes
- Fixed chat widget bugs affecting message display
- Resolved cache invalidation issues when subscriptions update
- Fixed thread not receiving chatbot updates in widget
- Corrected bug with getting links from context XML
Week of September 1-7, 2025
New features
FAQ generator tools
New tools to automatically generate FAQs from your content, making it easier to create comprehensive help documentation.
Improvements
- Message editing: Added ability to edit messages in conversations (work in progress)
- Session recordings: Disabled session recordings on tools pages for privacy
Bug fixes
- Fixed bug with search keyword not being passed to document modification endpoint
- Resolved pricing page error message display issue
- Fixed quota exceeded validation for files and links