Set the timestamp language
Almost every widget string is text you type yourself (the sections below). The one kind of text the widget generates on its own is the relative timestamp under each message — “just now”, “2 minutes ago” — and its hover tooltip. The Timestamp language dropdown at the top of Language & Region sets the language for these. Pick your chatbot’s language from the list (47 languages, from Afrikaans to Vietnamese) and the widget writes the timestamps natively — Danish shows “lige nu” and “for 1 minut siden”, German shows “gerade jetzt”, Japanese shows「1 分前」— with correct plurals in each language. The default is English, and existing chatbots stay unchanged until you pick a language.The timestamp language changes wording, not clocks. Absolute times, such
as the ones in a downloaded transcript, always use the visitor’s own
browser time.
Customize the widget strings
1
Open Language & Region
In your chatbot’s sidebar under Customizations, open
Language & Region.
2
Override the strings you need
Every fixed string in the widget is listed with its default. Type your
replacement next to the ones you want to change and leave the rest
empty. Strings cover the whole widget: input placeholder, connect and
escalation messages, form labels, error notices, and more.
3
Save
Visitors see the new strings on their next page load.
Two common uses
- Translation. Serving a German audience? Set the timestamp language to German and override the strings with German text — the whole widget reads natively, while answers already arrive in German because visitors write in German.
- Tone. Keep English but change the voice: “Chat with us!” instead of a neutral default, or formal phrasing for regulated industries.
Language & Region changes the widget chrome. The chatbot’s answer style is
set by instructions and personas,
and the welcome message lives in Appearance.