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The chatbot answers in whatever language the visitor writes in; that part needs no setup. Language & Region is for the fixed interface strings around the conversation: buttons, placeholders, status messages, and system notices.

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Customize the widget strings

1

Open Language & Region

In your chatbot’s sidebar under Customizations, open Language & Region.
2

Override the strings you need

Every fixed string in the widget is listed with its default. Type your replacement next to the ones you want to change and leave the rest empty. Strings cover the whole widget: input placeholder, connect and escalation messages, form labels, error notices, and more.
3

Save

Visitors see the new strings on their next page load.

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Two common uses

  • Translation. Serving a German audience? Override the strings with German text and the whole widget reads natively, while answers already arrive in German because visitors write in German.
  • Tone. Keep English but change the voice: “Chat with us!” instead of a neutral default, or formal phrasing for regulated industries.
Language & Region changes the widget chrome. The chatbot’s answer style is set by instructions and personas, and the welcome message lives in Appearance.