Table of Contents
- Key takeaways: automated customer service tools at a glance
- What are automated customer service tools?
- How these automated customer service tools were ranked
- The 7 best automated customer service tools in 2026
- 1. Zendesk: best for ticket automation at scale
- Key features
- Pros
- Cons
- Pricing
- Rating
- Best for
- 2. Fin: best for an AI agent with a helpdesk
- Key features
- Pros
- Cons
- Pricing
- Best for
- 3. SiteGPT: best knowledge-trained answer layer next to a helpdesk
- Key features
- Pros
- Cons
- Pricing
- Rating
- Best for
- 4. Gorgias: best for ecommerce stores
- Key features
- Pros
- Cons
- Pricing
- Rating
- Best for
- 5. Tidio: best for small teams that want live chat and AI in one tool
- Key features
- Pros
- Cons
- Pricing
- Rating
- Best for
- 6. Help Scout: best for a shared inbox with low-cost AI resolutions
- Key features
- Pros
- Cons
- Pricing
- Rating
- Best for
- 7. Chatbase: best for an AI agent with a simple helpdesk
- Key features
- Pros
- Cons
- Pricing
- Rating
- Best for
- Automated customer service tools comparison table
- What automated customer service costs for five agents and 1,000 AI resolutions
- The stack: which tool does which job
- How to choose an automated customer service tool
- Automated customer service use-case cheat sheet
- Automated customer service tools FAQ
- Basics
- What is an automated customer service tool?
- What are examples of automated customer service?
- Can automated customer service replace human agents?
- Pricing
- How much do automated customer service tools cost?
- What does an AI resolution cost?
- What is the most affordable customer service automation for startups?
- Choosing a tool
- Which automated customer service tool is best for small businesses?
- Does a team need both a helpdesk and an AI chatbot?
- Is SiteGPT a helpdesk?
- Compliance
- Which automated customer service tools support HIPAA?
- Which tools sign a DPA for GDPR?
- Sources
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Created time
Mar 11, 2026 03:55 PM
The best automated customer service tools in 2026 are Zendesk for ticket automation and Fin for an AI agent with a helpdesk, with SiteGPT as the answer layer trained on your own content.
TL;DR
- Zendesk automates the ticket queue. Routing, automations and triggers start at $19 per agent a month paid yearly. AI agents join at Suite Team for $55.
- Fin is the AI agent inside the Intercom helpdesk. It costs $0.99 per outcome, plus seats from $29 a month billed annually.
- SiteGPT is not a helpdesk. It answers repeat questions from your website, files and drives for $59 a month, or $39 a month billed yearly.
- Gorgias, Tidio, Help Scout and Chatbase cover ecommerce, small teams, shared inboxes and AI agents with a built-in helpdesk.
- Five agents plus 1,000 AI resolutions a month cost $875 on Help Scout and $1,135 on Intercom with Fin. Help Scout saves $260 a month (23%).
Key takeaways: automated customer service tools at a glance
Tool | Best for | What it automates | Starting price |
Zendesk | Ticket automation at scale | Routing, triggers, SLAs and AI agents | $19 per agent a month paid yearly |
Fin | An AI agent with a helpdesk | Answers and actions in chat, email and phone | $0.99 per outcome, plus seats from $29 a month billed annually |
A knowledge-trained answer layer next to a helpdesk | Answers to repeat questions from your own content | $59 a month, or $39 a month billed yearly | |
Gorgias | Ecommerce stores | Order questions and store actions | $10 a month, plus $1.00 per automated interaction |
Tidio | Small teams that want live chat and AI in one tool | Chat replies, flows and tickets | Free plan, then $24.17 a month billed annually |
Help Scout | A shared inbox with low-cost AI resolutions | Workflows, saved replies and AI Answers | Free plan, then $25 per user a month billed annually |
Chatbase | An AI agent with a simple helpdesk | Chat, email and voice answers | $40 a month |
What are automated customer service tools?
Automated customer service tools are software that handles customer requests without a person doing each step. They fall into three groups.
- Helpdesks with automation. Zendesk, Help Scout and Gorgias route tickets, apply rules and track SLAs. This is the first job in the category.
- AI agents. Fin and Zendesk AI agents resolve whole conversations and charge per resolution.
- AI chatbots trained on your content. SiteGPT and Chatbase answer repeat questions from your website and documents.
Most teams need one tool from the first group and one from the second or third. The definition and channels are covered in what customer chat service is.
How these automated customer service tools were ranked
These automated customer service tools were ranked on five criteria, in this order.
- Workflow automation. Can the tool route, tag and escalate tickets by rule, and track SLAs?
- AI resolution. Can an AI agent close a conversation without a person, and what is the unit price?
- Knowledge sources. What content can the AI learn from, and how does it stay current?
- Price for a small team. What do five agents and 1,000 AI resolutions cost a month on published prices?
- Third-party reviews. What is the Capterra rating, and how many reviews sit behind it?
No tool is best overall. Every tool has a "best for" label, because a ticket queue and a website chatbot are different jobs. SiteGPT is this site's own product. It is third because it does one job in this category and does not do ticketing.
The 7 best automated customer service tools in 2026
1. Zendesk: best for ticket automation at scale
Zendesk is a helpdesk built around the ticket queue, and it has the deepest workflow automation in this list. Routing, automations and triggers are included on the lowest plan. AI agents are included in every Suite and Support plan and are billed per automated resolution. Teams that only need live chat and still run the legacy Zendesk Chat product, which Zendesk retires in January 2028, can compare six replacements in the Zendesk Chat alternatives guide.
Key features
- Ticket routing, automations and triggers on Support Team
- AI agents, a knowledge base and an action builder from Suite Team
- Omnichannel routing, messaging, live chat and telephony from Suite Team
- Skills-based routing and an IVR phone menu on Suite Professional
- Intelligent triage, auto assist and a sandbox on Suite Enterprise + Copilot
Pros
- Rule-based automation starts at $19 per agent a month paid yearly.
- One platform covers email, chat, phone and AI agents.
- The 14-day trial runs on Suite Professional and includes Copilot.
- The Capterra review base is the largest in this list at 4,094 reviews.
Cons
- Zendesk publishes no price per automated resolution. Usage above the plan allowance is quoted by sales.
- Pricing is per agent. Ten Suite Team agents cost $550 a month paid yearly.
- Copilot is an add-on at $50 per agent a month paid yearly.
- Intelligent triage sits on the sales-priced Enterprise plan.
Pricing
Plan | Price per agent a month, paid yearly | Automation included |
Support Team | $19 | Ticket routing, automations and triggers, pre-written responses |
Suite Team | $55 | AI agents, action builder, omnichannel routing, live chat, telephony |
Suite Professional | $115 | Skills-based routing, IVR phone menu, admin copilot |
Suite Enterprise + Copilot | Talk to sales | Intelligent triage, auto assist, approval workflows |
Source: Zendesk pricing.
Rating
Zendesk holds 4.4 out of 5 from 4,094 reviews on Capterra, listed as Zendesk Suite.
Best for
Zendesk is best for teams that measure work in tickets and need routing rules, SLAs and phone in one system. Third-party bots that work inside it are ranked in AI chatbots for Zendesk.
2. Fin: best for an AI agent with a helpdesk
Fin is the AI agent built into the Intercom helpdesk, and it is the strongest pick when AI resolution is the main goal. It answers customers, takes actions on external systems and hands off to agents in the inbox. Fin is now part of Salesforce.
Key features
- AI agent for email, live chat and phone
- Shared inbox and ticketing system on every Intercom plan
- Workflows automation builder and round robin assignment on Advanced
- SLAs, SSO and HIPAA support on Expert
- Fin also runs on an existing helpdesk, with no seats required
Pros
- Fin charges only when it delivers an outcome, at most once per conversation.
- The 14-day trial needs no credit card.
- Spending limits and alerts cap the monthly bill.
- A 90-day money-back guarantee covers Fin.
Cons
- Cost rises with volume. 1,000 outcomes cost $990 a month before seats.
- The workflow builder starts on Advanced at $85 per seat a month billed annually.
- SLAs and HIPAA support are on Expert only, at $132 per seat.
- Voice is priced separately at $1.99 per voice outcome.
Pricing
Item | Price | Notes |
Fin outcome | $0.99 each | Charged at most once per conversation |
Essential seat | $29 a month, billed annually | Messenger, shared inbox, ticketing, help center |
Advanced seat | $85 a month, billed annually | Workflows builder, round robin, multiple team inboxes |
Expert seat | $132 a month, billed annually | SLAs, SSO, HIPAA support, multibrand |
Copilot add-on | $29 per agent a month, billed annually | AI assistant for human agents |
Sources: Intercom pricing and Fin pricing.
Best for
Fin is best for teams that want one vendor for the inbox and the AI agent and can budget per outcome. Flat-priced swaps are ranked in Intercom alternatives.
3. SiteGPT: best knowledge-trained answer layer next to a helpdesk
SiteGPT is an AI chatbot trained on your own content, and it automates one job in this category: answers to repeat questions. It is not a helpdesk. It has no ticket queue, no routing rules, no macros and no SLA tracking.
SiteGPT sits in front of the helpdesk. It answers from your website, files and cloud drives, and it escalates to a person when a visitor asks for one.
Key features
- Trains on URLs, sitemaps, files and raw text
- Connects to Google Drive, Dropbox, OneDrive, Box, Notion, GitHub and YouTube
- Monthly auto refresh on Growth. Weekly auto refresh and a daily auto scan on Scale
- Escalation to a human, lead collection and a weekly email digest
- Chat integrations from Growth: Google Chat, Messenger, Slack, Crisp, Freshdesk Messaging and Zoho SalesIQ
- Zendesk AI Agent on Scale and above
- 95+ languages
Pros
- The price is a flat plan with no fee per resolution.
- Content sources go beyond a help center to drives, GitHub and YouTube.
- Auto refresh keeps answers current on Growth and above.
- The standard HIPAA BAA is published for legal review.
Cons
- SiteGPT does not do ticketing, routing, macros or SLAs. A team with an email queue still needs a helpdesk.
- There is no Intercom or HubSpot integration today.
- The Zendesk integration needs the Scale plan and Zendesk Suite Professional.
- Starter has no chat integrations and refreshes content manually.
- The 7-day free trial requires a credit card. There is no free plan.
- A signed DPA and a HIPAA BAA are on the Enterprise plan only.
Pricing
Plan | Billed monthly | Billed yearly (per month) | Messages a month | Chatbots | Members |
Starter | $59 | $39 | 4k GPT-4.1-mini or 400 GPT-4.1 | 1 | 1 |
Growth | $129 | $79 | 10k GPT-4.1-mini or 1,000 GPT-4.1 | 2 | 4 |
Scale | $429 | $259 | 40k GPT-4.1-mini or 4,000 GPT-4.1 | 3 | 10 |
Enterprise | Custom | Custom | Custom | Custom | Custom |
Yearly billing saves $240 a year on Starter and $600 a year on Growth. Extra packs of 5k messages cost $59 a month, or $39 a month billed yearly. Source: SiteGPT pricing and SiteGPT integrations.
Rating
SiteGPT holds 4.0 out of 5 from 1 review on Capterra.
Best for
SiteGPT is best for teams that already have a helpdesk, or do not need one yet, and want repeat questions answered from their own content at a flat price. The comparison with a full helpdesk is in SiteGPT vs Zendesk.
4. Gorgias: best for ecommerce stores
Gorgias is a helpdesk with an AI agent built for ecommerce, and its plans are priced by ticket volume. It is never priced per agent. The AI Agent is included on every plan and charges per automated interaction.
Key features
- One inbox for email, chat, social and a help center
- AI Agent pre-trained on 18+ verticals
- Actions such as cancel, discount and apply, from the Basic plan
- Shopify integration and 150+ app integrations
- Voice and SMS add-ons
Pros
- Seats do not raise the bill. Basic, Pro and Advanced each allow 500 user seats.
- The entry plan costs $10 a month.
- The AI rate drops to $0.85 per automated interaction on Advanced.
- Basic and Pro trials need no credit card.
Cons
- The AI fee is on top of the plan price. 1,000 automated interactions on Basic add $900.
- Starter is billed monthly only and includes 50 tickets and 3 seats.
- Extra tickets cost $40 per 100 on Basic.
- The product is built for online stores. Other businesses get less from it.
Pricing
Plan | Billed monthly | Billed annually (per month) | Tickets a month | AI Agent, per automated interaction |
Starter | $10 | Monthly billing only | 50 | $1.00 |
Basic | $60 | $50 | 300 | $0.90 |
Pro | $360 | $300 | 2,000 | $0.90 |
Advanced | $900 | $750 | 5,000 | $0.85 |
Source: Gorgias pricing.
Rating
Gorgias holds 4.6 out of 5 from 135 reviews on Capterra.
Best for
Gorgias is best for Shopify stores with a large team and order-related tickets. Real store deployments are in ecommerce chatbot examples.
5. Tidio: best for small teams that want live chat and AI in one tool
Tidio is a live chat and ticketing tool with an AI agent called Lyro, and it has a free plan. It suits a small team that wants one widget for human chat, automated flows and AI answers. Plans are covered in the Tidio review.
Key features
- Live chat and ticketing on every plan
- Lyro AI Agent with human handoff
- Flows, a no-code builder for automated chat paths
- Macros, automatic chat assignment and automatic replies on Growth
- Messenger, Instagram, WhatsApp and email channels
Pros
- The Free plan includes 50 billable conversations a month.
- The first 50 Lyro conversations are free.
- Annual billing gives two months free.
- Lyro can also be added to another helpdesk as a stand-alone product.
Cons
- Lyro is a separate add-on from $32.50 a month billed annually for 50 conversations.
- Ticketing automations start on Plus, from $300 a month plus usage.
- Plans are capped by billable conversations. Starter includes 100.
- Removing Tidio branding costs $16.67 a month.
Pricing
Plan | Price a month, billed annually | Billable conversations |
Free | $0 | 50 |
Starter | $24.17 | 100 |
Growth | From $49.17 | From 250 |
Plus | From $300, plus usage | Custom |
Premium | Contact sales | Custom, with pay-per-resolution billing |
Lyro AI Agent add-on | From $32.50 | From 50 Lyro conversations |
Source: Tidio pricing.
Rating
Tidio holds 4.7 out of 5 from 590 reviews on Capterra.
Best for
Tidio is best for small teams and stores that want to start free and add AI later. Similar inboxes are compared in Crisp alternatives.
6. Help Scout: best for a shared inbox with low-cost AI resolutions
Help Scout is a shared inbox for email, chat and social messages, and its AI agent has the lowest published price per resolution in this list. AI Answers costs $0.75 per resolution. Workflows and SLA policies grow with each plan.
Key features
- Shared inbox with live chat, SMS, WhatsApp, Instagram and Messenger
- Basic workflows and one basic SLA policy on Standard
- Advanced workflows and round robin routing on Plus
- AI Inbox assistant on Standard and unlimited AI Drafts on Plus
- AI Answers add-on for autonomous resolutions
Pros
- The Free plan includes 5 users, 1 inbox and 1 Docs site.
- AI Answers costs $0.24 less per resolution than Fin.
- AI Answers has a 3-month free trial.
- HIPAA compliance is listed on the Pro plan.
Cons
- Pricing is per user. Ten users on Plus cost $450 a month billed annually.
- The Free plan is capped at 100 contacts a month.
- Unlimited workflows and SLA policies need Pro, which has a 10-user minimum.
- AI Answers is billed on top of user seats.
Pricing
Plan | Per user a month, billed annually | Per user a month, billed monthly | Automation included |
Free | $0 | $0 | 10 saved replies, up to 5 users |
Standard | $25 | $30 | Basic workflows, one basic SLA policy |
Plus | $45 | $54 | Advanced workflows, two advanced SLA policies, round robin |
Pro | $75 | $90 | Unlimited workflows and SLA policies |
AI Answers add-on | $0.75 per resolution | $0.75 per resolution | Autonomous AI resolutions |
Source: Help Scout pricing.
Rating
Help Scout holds 4.6 out of 5 from 226 reviews on Capterra.
Best for
Help Scout is best for small teams that work mostly in email and want AI resolutions at the lowest unit price.
7. Chatbase: best for an AI agent with a simple helpdesk
Chatbase is an AI agent builder with its own helpdesk, voice and telephony from the Standard plan. It suits a team that wants the AI agent first and a light ticket view second. Limits are covered in the Chatbase review.
Key features
- AI agents for chat, email and voice
- Helpdesk, telephony and outbound campaigns on Standard
- Auto-resync of training content on Standard
- Integrations listed for Zendesk, Salesforce, Intercom, HubSpot, Freshdesk and Gorgias
- Tickets as a training source on Pro
Pros
- The Free plan includes 50 message credits a month.
- Hobby costs $40 a month.
- Yearly plans are 20% off.
- Enterprise is listed as HIPAA-eligible.
Cons
- The helpdesk needs Standard at $150 a month. Hobby does not include it.
- Usage is metered in message credits. Extra credits cost $40 per 1,000.
- Removing "Powered by Chatbase" costs $99 a month.
- Free-plan agents are deleted after 14 days of inactivity.
Pricing
Plan | Billed monthly | Message credits a month | Members |
Free | $0 | 50 | 1 |
Hobby | $40 | 700 | 2 |
Standard | $150 | 4,000 | 3 |
Pro | $500 | 15,000 | 5 |
Enterprise | Contact sales | Custom | Custom |
Source: Chatbase pricing.
Rating
Chatbase holds 4.3 out of 5 from 73 reviews on Capterra.
Best for
Chatbase is best for teams that want an AI agent and a basic helpdesk from one vendor and can start at $150 a month.
Automated customer service tools comparison table
This comparison table lines up all seven automated customer service tools on the ranking criteria.
Tool | Ticketing and routing | AI pricing unit | Entry paid price | Free plan | Capterra rating |
Zendesk | Yes, on every plan | Automated resolution, no public price | $19 per agent, paid yearly | No | 4.4 (4,094) |
Fin | Yes, in the Intercom helpdesk | $0.99 per outcome | $29 per seat, billed annually | No | Not cited |
No | Messages in a flat plan | $59, or $39 billed yearly | No | 4.0 (1) | |
Gorgias | Yes | $0.85 to $1.00 per automated interaction | $10, billed monthly | No | 4.6 (135) |
Tidio | Yes, automations on Plus | Lyro conversations, from $32.50 for 50 | $24.17, billed annually | Yes | 4.7 (590) |
Help Scout | Yes | $0.75 per resolution | $25 per user, billed annually | Yes | 4.6 (226) |
Chatbase | Simple helpdesk on Standard | Message credits in a flat plan | $40 | Yes | 4.3 (73) |
What automated customer service costs for five agents and 1,000 AI resolutions
Automated customer service for five agents and 1,000 AI resolutions a month costs between $875 and $1,135 on published prices. The table uses annual billing and the lowest plan that includes the AI agent.
Tool | Plan cost | AI cost for 1,000 resolutions | Monthly total | 12-month total |
Help Scout Standard | 5 users at $25: $125 | $750 | $875 | $10,500 |
Gorgias Basic | $50, seats not charged | $900 | $950 | $11,400 |
Intercom Essential with Fin | 5 seats at $29: $145 | $990 | $1,135 | $13,620 |
Zendesk Suite Team | 5 agents at $55: $275 | No public price | $275 plus AI usage | $3,300 plus AI usage |
Help Scout is $260 a month cheaper than Intercom with Fin, a saving of 23% and $3,120 over 12 months. Gorgias Basic includes 300 helpdesk tickets a month, so a store with more human tickets pays more.
The flat plans use different units. SiteGPT Growth includes 10k GPT-4.1-mini messages a month for $129, or $79 a month billed yearly. Chatbase Standard includes 4,000 message credits for $150. Neither charges per resolution. More vendors are priced in the AI chatbot pricing comparison.
The stack: which tool does which job
The stack for automated customer service has four layers, and one tool rarely covers all of them. A helpdesk owns the ticket queue. SiteGPT is not a helpdesk, and it takes the answer layer in front of it.
Layer | Job | Tool |
Ticket queue | Routing, macros, triggers and SLAs for human agents | Zendesk, Help Scout, or Gorgias for stores |
In-inbox AI agent | Resolves tickets inside the helpdesk and bills per resolution | Zendesk AI agents, Fin, or Help Scout AI Answers |
Knowledge-trained answer layer | Answers repeat questions on the website from your pages, files, drives and videos | |
Handoff | Moves an unanswered question to a person | SiteGPT escalates to a human. On Scale it hands off into Zendesk |
A common setup pairs Zendesk with SiteGPT. Five Suite Professional agents cost $575 a month paid yearly, and SiteGPT Scale costs $259 a month billed yearly. The total is $834 a month with no fee per resolution.
Teams on Crisp, Slack or Freshdesk Messaging can connect SiteGPT from the Growth plan. Bots that work with Freshworks products are ranked in Freshdesk AI chatbots. Escalation quality is scored in the AI chatbots with human handoff roundup.
How to choose an automated customer service tool
Choose an automated customer service tool by answering four questions: what to automate first, where your knowledge lives, how you want to pay for AI, and what kind of business you run.
If you need... | Pick... | Why |
Routing rules, SLAs and phone in one system | Zendesk | Automations and triggers start at $19 per agent |
An AI agent that resolves tickets in the inbox | Fin | $0.99 per outcome, with spending limits |
Answers from a website, files, drives and YouTube at a flat price | No fee per resolution, auto refresh on Growth | |
A helpdesk for a Shopify store | Gorgias | Priced by tickets, with store actions |
A free start with live chat | Tidio | Free plan with 50 billable conversations |
The lowest price per AI resolution | Help Scout | AI Answers costs $0.75 per resolution |
An AI agent with voice and a light helpdesk | Chatbase | Helpdesk and telephony on Standard |
Enterprise AI agents such as Decagon, Sierra and Ada are ranked in the AI customer service agents guide.
Automated customer service use-case cheat sheet
This cheat sheet maps ten common situations to one pick each.
Scenario | Best pick | Why |
Team of 20 agents with email, chat and phone queues | Zendesk | Omnichannel routing and telephony from Suite Team |
SaaS team that wants AI to resolve chats inside the inbox | Fin | Native AI agent with handoff to agents |
Knowledge spread across a website, PDFs, Google Drive and YouTube | Trains on all four and refreshes on a schedule | |
Startup with no helpdesk and repeat pre-sales questions | Flat $59 a month, or $39 billed yearly | |
Shopify store with order-status tickets | Gorgias | AI Agent with store actions from Basic |
Solo founder who wants free live chat | Tidio | Free plan with 50 billable conversations |
Five-person team that works in email | Help Scout | $125 a month for five users, billed annually |
Team that wants AI answers on voice calls | Chatbase | Voice and telephony on Standard |
Healthcare team that needs HIPAA terms | Help Scout Pro, Intercom Expert or SiteGPT Enterprise | Each vendor gates HIPAA to its top plan |
Zendesk team that wants a flat AI bill | Zendesk with SiteGPT Scale | $259 a month billed yearly, no fee per resolution |
Automated customer service tools FAQ
Basics
What is an automated customer service tool?
An automated customer service tool is software that handles customer requests without a person doing each step. Helpdesks automate routing and replies. AI agents and chatbots answer the customer directly.
What are examples of automated customer service?
Examples of automated customer service include ticket routing rules, saved replies, SLA alerts, AI agents that resolve chats, and chatbots trained on a help center or website.
Can automated customer service replace human agents?
No. Every tool in this list hands off to a person. Fin and Gorgias charge only for conversations the AI resolves, and the rest go to agents.
Pricing
How much do automated customer service tools cost?
Automated customer service tools cost from $0 to $132 per seat a month. Zendesk starts at $19 per agent paid yearly, Help Scout at $25 per user billed annually, and SiteGPT at $59 a month, or $39 billed yearly.
What does an AI resolution cost?
An AI resolution costs $0.75 on Help Scout, $0.85 to $1.00 on Gorgias and $0.99 on Fin. Zendesk bills per automated resolution and publishes no unit price.
What is the most affordable customer service automation for startups?
Tidio and Help Scout have free plans. Among paid tools without a per-resolution fee, SiteGPT Starter costs $59 a month, or $39 a month billed yearly, and Chatbase Hobby costs $40 a month.
Choosing a tool
Which automated customer service tool is best for small businesses?
Help Scout fits a small team that works in email, and Tidio fits one that works in live chat. A small business with no ticket queue can start with SiteGPT on its website.
Does a team need both a helpdesk and an AI chatbot?
A team with an email queue needs a helpdesk for routing and SLAs. An AI chatbot such as SiteGPT then answers repeat questions before they become tickets. The two layers work together.
Is SiteGPT a helpdesk?
No. SiteGPT has no ticketing, routing, macros or SLAs. It is an AI chatbot trained on your content, and it connects to Zendesk on the Scale plan and to Crisp, Slack and Freshdesk Messaging from Growth.
Compliance
Which automated customer service tools support HIPAA?
Help Scout lists HIPAA compliance on Pro, Intercom lists HIPAA support on Expert, and Chatbase lists Enterprise as HIPAA-eligible. SiteGPT signs a BAA on the Enterprise plan only, and the SiteGPT HIPAA page explains how a covered workspace changes. More vendors are in HIPAA compliant AI chatbots.
Which tools sign a DPA for GDPR?
SiteGPT signs a DPA on request on the Enterprise plan. Gorgias lists a custom DPA on its custom plan. Buyers in the EU can compare vendors in GDPR compliant chatbot platforms.
Sources
All pages below were opened on 7 October 2026.
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