Table of Contents
- What is Intercom Fin AI Agent?
- Who owns Fin now?
- How does Fin work?
- How much does Intercom Fin AI Agent cost in 2026?
- What counts as a Fin outcome?
- What does Fin cost on Zendesk or another helpdesk?
- What does Fin cost at your volume?
- Why does the Fin bill rise when Fin improves?
- What is the total cost with Intercom seats and add-ons?
- What are the pros and cons of Intercom Fin AI Agent?
- Pros
- Cons
- Who should use Intercom Fin AI Agent?
- What are the best Intercom Fin AI alternatives?
- 1. Zendesk AI agents: best for teams already on Zendesk
- 2. SiteGPT: best knowledge-trained answer layer on a fixed plan
- 3. Tidio with Lyro: best for small teams and online stores
- 4. Decagon: best for enterprises that want a custom AI agent
- The stack: which tool does which job
- Fin vs SiteGPT: which one fits?
- How to choose between Fin and its alternatives
- Frequently asked questions
- Pricing
- How much does Intercom Fin AI Agent cost?
- Is Intercom Fin priced per resolution?
- Is there a monthly minimum for Fin?
- Does Intercom Fin have a free trial?
- How much does Intercom cost per seat?
- Outcomes and billing
- What counts as a resolution with Fin?
- Do you pay when Fin hands off to a human?
- Can you cap Fin spending?
- What is Fin Voice pricing?
- Setup and ownership
- Does Fin work without the Intercom helpdesk?
- Who owns Intercom Fin?
- Is Fin HIPAA compliant?
- Alternatives
- What are the best Intercom Fin AI alternatives?
- Is there a flat-rate alternative to Fin?
- Is Fin worth it for a small business?
- Which is cheaper, Fin or Intercom alternatives?
- Sources
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Jun 25, 2026 08:15 AM
Intercom Fin AI Agent costs $0.99 per outcome in 2026, and the Intercom helpdesk adds $29, $85, or $132 per seat a month billed annually. Fin fits teams that want an AI agent inside a helpdesk and accept a bill that grows with every resolved conversation.
TL;DR
- Fin AI Agent costs $0.99 per outcome. An outcome is a resolution, or a Procedure that ends in a handoff. Fin bills at most one outcome per conversation.
- Intercom seats are a second meter. Essential is $29, Advanced is $85, and Expert is $132 per seat a month billed annually. Monthly billing is $39, $99, and $139.
- Fin also runs on other helpdesks. Fin for Zendesk costs $49 a month with 50 resolutions included, then $0.99 for each extra resolution. It has no seat fee.
- Volume sets the bill. 3,000 outcomes a month cost $2,970, or $35,640 a year, before seats and add-ons.
- Alternatives depend on the job. Zendesk AI agents fit teams on Zendesk. SiteGPT is a knowledge-trained answer layer on a fixed plan from $39 a month billed yearly. It has no Intercom integration today.
Aspect | Verdict |
Best for | Teams on the Intercom helpdesk, or on Zendesk or Salesforce, that want an AI agent with actions |
AI price | $0.99 per outcome, one outcome per conversation at most |
Seat price with Intercom | $29, $85, or $132 per seat a month billed annually |
Price on another helpdesk | $49 a month with 50 resolutions, then $0.99 each. No seats |
Free trial | 14 days, no credit card |
Biggest strength | A public per-outcome price and actions on external systems |
Biggest limitation | Cost rises with resolved volume. An assumed resolution is billable |
Owner | Salesforce, since 10 September 2026 |
What is Intercom Fin AI Agent?
Intercom Fin AI Agent is an AI agent that answers customer service questions and resolves conversations without a human. It works inside the Intercom helpdesk, and it also works on helpdesks such as Zendesk, Salesforce, HubSpot, and Freshdesk.
Fin answers on live chat, email, WhatsApp, SMS, voice, and Slack, according to Salesforce. It reads your help content, follows the guidance you write, and hands the conversation to a person when it cannot help.
Fin sits on the agent side of this category. The difference between an agent that takes actions and a chatbot that answers from content is covered in AI agent vs chatbot.
Who owns Fin now?
Salesforce owns Fin. Salesforce completed its acquisition of Fin, formerly Intercom, on 10 September 2026.
The press release counts more than 30,000 customer companies and reports an average resolution rate of 76%. That figure is the vendor's own number. The helpdesk is still sold under the Intercom name, and the list prices below are the ones on the Fin and Intercom pricing pages.
How does Fin work?
Fin works in four stages, as the Fin help center describes them for Zendesk:
- Train. Import your help content and set how Fin should speak and when it should escalate.
- Test. Ask real customer questions and review the answers before launch.
- Deploy. Turn Fin on for the channels you choose, such as the Messenger, messaging, or tickets.
- Analyze. Review performance and improve the answers over time.
Fin can also run Procedures. A Procedure is a set of steps you configure, and it can end in a handoff to a person or a workflow. Fin answers from your own content with retrieval-augmented generation (RAG).
How much does Intercom Fin AI Agent cost in 2026?
Intercom Fin AI Agent costs $0.99 per outcome on every plan. The total bill depends on where Fin runs. Inside the Intercom helpdesk you also pay for seats. On another helpdesk you pay a $49 monthly minimum and no seats.
Cost item | Price | Notes |
Fin AI Agent | $0.99 per outcome | Charged at most once per conversation |
Fin on another helpdesk | $49 a month, 50 resolutions included | Then $0.99 per extra resolution. No seat fee, no setup fee |
Intercom Essential seat | $29 a month billed annually, $39 billed monthly | Messenger, shared inbox, ticketing, public help center |
Intercom Advanced seat | $85 a month billed annually, $99 billed monthly | Workflows, multiple team inboxes, 20 free Lite seats |
Intercom Expert seat | $132 a month billed annually, $139 billed monthly | SSO, SLAs, HIPAA support, 50 free Lite seats |
Copilot add-on | $29 per agent a month billed annually, $35 billed monthly | 10 Copilot conversations per agent are free each month |
Pro add-on | From $99 a month | Analysis of 1,000 conversations and 2,000 Operator credits |
Proactive Support Plus | $99 a month | Includes 500 messages for tours, surveys, and in-app posts |
Fin Voice | $1.99 per voice outcome | Sold through sales |
Sources: Fin pricing and Intercom pricing.
Annual billing saves $10 per Essential seat a month (26%), $14 per Advanced seat (14%), and $7 per Expert seat (5%). The minimum is one full seat. The trial runs 14 days with no credit card, and Fin has a 90-day money-back guarantee.
Startups with under $10M raised and 15 or fewer employees can apply for the Early Stage Program. It offers up to 93% off Intercom and one year of Fin.
What counts as a Fin outcome?
A Fin outcome is a successful result in a conversation, and a resolution is the most common type. Fin counts a resolution when the customer confirms the answer helped, or when the customer leaves without asking for more help. Intercom calls the second case an assumed resolution.
Outcome type | Price | When it is counted |
Resolution | $0.99 | No further help is requested after Fin's last answer |
Procedure handoff | $0.99 | Fin completes a Procedure that you set to end in a handoff |
Disqualification | $0.99 | Fin finds that a sales prospect does not match your criteria |
Self-serve routing | $0.99 | Fin routes a prospect to a self-serve path such as a trial sign-up |
Qualification | $9.99 | Fin matches a prospect to your criteria and routes them to sales |
Source: Fin AI Agent outcomes.
Three rules limit the charge:
- One outcome per conversation. Several answers or several Procedures in one conversation still cost $0.99.
- No charge when the customer asks for a human. A default escalation is free. Only a handoff you configured inside a Procedure is billed.
- Reopened conversations are refunded. If the customer returns to the same conversation for more help, the resolution is deducted.
What does Fin cost on Zendesk or another helpdesk?
Fin on Zendesk costs $49 a month with 50 resolutions included, then $0.99 per extra resolution. The Fin help center lists no seat-based pricing for this setup and notes that minimum resolution commitments apply.
1,000 resolutions on Zendesk cost $989.50 a month. That is $49 plus 950 extra resolutions at $0.99. You still pay Zendesk for your agent seats. Flat-priced options for a Zendesk team are compared in AI chatbots for Zendesk.
What does Fin cost at your volume?
Fin costs $990 a month at 1,000 outcomes and $2,970 a month at 3,000 outcomes, before seats. The table below does the math for four volumes. Billed outcomes equal conversations multiplied by the share Fin resolves.
Conversations a month | Resolution rate | Billed outcomes | Fin cost a month | Fin cost a year |
2,000 | 50% | 1,000 | $990 | $11,880 |
5,000 | 60% | 3,000 | $2,970 | $35,640 |
10,000 | 65% | 6,500 | $6,435 | $77,220 |
20,000 | 70% | 14,000 | $13,860 | $166,320 |
Why does the Fin bill rise when Fin improves?
The Fin bill rises with the resolution rate because each resolution is a charge. Take 5,000 conversations a month. At a 30% resolution rate Fin bills 1,500 outcomes, or $1,485. At 70% Fin bills 3,500 outcomes, or $3,465.
That is $1,980 more a month, a 133% increase, on the same traffic. Fin lets you set a monthly spending limit and usage alerts, so set a limit before launch.
What is the total cost with Intercom seats and add-ons?
The total cost with Intercom adds seats and add-ons to the outcome fee. Here is a team of 5 agents with 5,000 conversations a month and a 60% resolution rate, on annual billing:
Line | Math | Monthly cost |
Fin outcomes | 3,000 x $0.99 | $2,970 |
Advanced seats | 5 x $85 | $425 |
Copilot | 5 x $29 | $145 |
Pro add-on | 1 x $99 | $99 |
Total | Sum of the four lines | $3,639 |
Fin outcomes are 82% of that bill. A smaller team with 2 Essential seats and 500 outcomes pays $553 a month ($58 plus $495).
The same 3,000 resolutions through Fin for Zendesk cost $2,969.50 a month. Five Zendesk Suite Team seats at $55 add $275, for a total of $3,244.50. How these prices compare across the category is in the AI chatbot pricing comparison.
What are the pros and cons of Intercom Fin AI Agent?
Pros
- The AI price is public. $0.99 per outcome is on the pricing page, with no sales call needed.
- Fin is on every Intercom plan. The $29 Essential seat includes it.
- It works on other helpdesks. Fin connects to Zendesk, Salesforce, HubSpot, and Freshdesk with no seat fee.
- It takes actions. Fin can act on external systems and run Procedures that you configure.
- Failed attempts are free. You pay nothing when Fin cannot answer or when the customer asks for a person.
- The trial is low risk. 14 days, no credit card, and a 90-day money-back guarantee.
- Spending controls exist. You can set usage alerts and hard limits.
Cons
- Cost grows with success. 3,000 outcomes a month cost $35,640 a year before seats.
- An assumed resolution is billable. A customer who leaves without replying counts as resolved.
- Configured handoffs are billable. A Procedure that ends in a handoff costs $0.99, even though a person finishes the work.
- Sales qualification costs 10 times more. A qualified lead is $9.99 per outcome.
- Add-ons stack. Copilot, the Pro add-on, and Proactive Support Plus are each priced on top of seats.
- Security features need the top plan. SSO, SLAs, and HIPAA support are listed on Expert at $132 per seat.
Who should use Intercom Fin AI Agent?
Fin is a good fit if you:
- Already run the Intercom helpdesk, or run Zendesk or Salesforce and want an AI agent on top
- Need the AI to take actions, such as running a Procedure on a ticket
- Can forecast conversation volume and set a spending limit
- Want to test for 14 days before entering a card
Fin is a poor fit if you:
- Need a fixed monthly bill that does not move with resolved volume
- Mostly answer questions that your website and documents already cover
- Have high or seasonal volume and a small budget
- Have no helpdesk and do not plan to buy one
What are the best Intercom Fin AI alternatives?
The best Intercom Fin AI alternative depends on the helpdesk you use and the job you need done. No tool here is best overall. The order follows three criteria: fit for a team that is evaluating Fin, whether the price is public, and how the tool bills.
# | Tool | Best for | Price | Main trade-off |
1 | Teams that already work in Zendesk | Seats from $19 per agent a month paid yearly. AI billed per automated resolution | No public price per resolution | |
2 | A knowledge-trained answer layer on a fixed plan | $59 a month, or $39 a month billed yearly | No Intercom integration today. No ticket procedures | |
3 | Tidio with Lyro | Small teams and online stores | Lyro from $32.50 a month billed annually for 50 AI conversations | Conversation quotas are small on entry plans |
4 | Enterprises that want a custom AI agent | Not published. Sold through a demo | No self-serve trial or price list |
Zendesk comes first because most Fin evaluators already own a helpdesk, and a Zendesk team can use native AI agents without adding a vendor. SiteGPT is second because it does a narrower job. It answers from your content, and it only fits if that is the job.
1. Zendesk AI agents: best for teams already on Zendesk
Zendesk AI agents are the native AI agents inside the Zendesk helpdesk. Zendesk includes them in every Suite and Support plan and bills them per automated resolution.
- Pricing: Support Team is $19, Suite Team is $55, and Suite Professional is $115 per agent a month paid yearly, according to Zendesk pricing. Copilot is $50 per agent a month paid yearly.
- Trade-off: Zendesk publishes no price per automated resolution on its pricing page. Fin publishes $0.99.
- Best for: teams that run tickets, phone, and routing in Zendesk. The two helpdesks are compared in Zendesk vs Intercom.
2. SiteGPT: best knowledge-trained answer layer on a fixed plan
SiteGPT is an AI chatbot trained on your own content for customer service and lead generation. It is an alternative to the answer part of Fin. It does not replace a helpdesk, and it has no Intercom or HubSpot integration today.
- Pricing: Starter is $59 a month, or $39 a month billed yearly, with 4k GPT-4.1-mini messages a month. Growth is $129, or $79 billed yearly, with 10k messages. Scale is $429, or $259 billed yearly, with 40k messages.
- Trade-off: SiteGPT answers from trained content. It does not run procedures on helpdesk tickets. There is no free plan, and the 7-day trial needs a credit card.
- Best for: teams that are not on Intercom, or teams that put an answer layer in front of Zendesk on the Scale plan.
3. Tidio with Lyro: best for small teams and online stores
Tidio is a live chat and ticketing tool with an AI agent named Lyro. Lyro is also sold as a stand-alone agent for Zendesk, Salesforce, and other helpdesks.
- Pricing: Starter is $24.17 a month billed annually with 100 billable conversations. The Lyro add-on starts at $32.50 a month billed annually for 50 AI conversations, according to Tidio pricing. The first 50 Lyro conversations are free.
- Trade-off: entry quotas are small. Pay-per-resolution billing and a guaranteed resolution rate are on the custom Premium plan.
- Best for: small stores that want live chat and AI in one low monthly bundle. See SiteGPT vs Tidio for the content-trained comparison.
4. Decagon: best for enterprises that want a custom AI agent
Decagon is an enterprise AI agent platform sold through a demo. Its website has no pricing page and no self-serve trial.
- Pricing: not published.
- Trade-off: you need a sales process to get a number. Fin shows $0.99 per outcome before you talk to anyone.
- Best for: large service teams with engineering help. The Decagon review covers what buyers report. Ada is a similar custom-quote option.
Teams that only need a content-trained chatbot with a free plan can also read the Chatbase review. A wider list of agents is in AI customer service agents.
The stack: which tool does which job
A customer service stack has three layers, and Fin and SiteGPT sit in different ones. Fin is an AI agent inside a helpdesk. SiteGPT is a knowledge-trained answer layer that works on a website and next to some helpdesks.
Layer | Job | Tool |
Helpdesk | Inbox, tickets, routing, and human agents | Intercom or Zendesk |
AI agent in the helpdesk | Resolves conversations and runs procedures on tickets | Fin, or Zendesk AI agents |
Knowledge-trained answer layer | Answers website questions from your content on a fixed plan | |
Human escalation | Takes over when the AI cannot help | Your agents in the helpdesk |
SiteGPT fits this stack in two cases. The first is a team that is not on Intercom and wants answers from its website, files, and documents. The second is a Zendesk team on SiteGPT Scale, where the Zendesk integration is available.
SiteGPT does not fit a team that wants AI inside the Intercom inbox. Fin is the working option there. Flat-priced tools that do connect to Intercom are in AI chatbots for Intercom.
Fin vs SiteGPT: which one fits?
Fin and SiteGPT solve different problems, so compare the job first and the price second.
Criterion | Fin | SiteGPT |
Core job | AI agent that resolves conversations and takes actions | Chatbot that answers from your own content |
Billing unit | Outcomes | Messages |
Entry price | $0.99 per outcome, plus a $29 seat with Intercom | $39 a month billed yearly ($59 monthly) |
Does the bill move with volume? | Yes, with every outcome | No, until you pass the plan's message quota |
Works with Intercom | Yes, native | No integration today |
Works with Zendesk | Yes, $49 a month minimum | Yes, on Scale and above |
Content sources | Help center content and synced knowledge | URLs, sitemaps, files, Google Drive, Dropbox, OneDrive, Box, Notion, GitHub, YouTube |
Human handoff | Yes, to your helpdesk team | Yes, on every plan |
Free trial | 14 days, no card | 7 days, card required |
HIPAA | HIPAA support listed on Expert | BAA on Enterprise only |
The units differ, so the two prices are not a direct match. Fin counts outcomes. SiteGPT counts messages. As a reference point, SiteGPT Starter at $39 a month billed yearly costs the same as about 39 Fin outcomes. Scale at $259 a month billed yearly costs the same as about 262 Fin outcomes.
Choose Fin when the AI must work inside your helpdesk and act on tickets. Choose SiteGPT when most questions can be answered from content you already have and you want a fixed price. The full SiteGPT vs Intercom comparison goes deeper.
Healthcare teams should check the contract terms before either choice. SiteGPT signs a BAA on the Enterprise plan only, and the details are on the SiteGPT HIPAA page.
How to choose between Fin and its alternatives
If you need... | Pick... | Why |
AI inside the Intercom inbox | Fin | It is native and included on every Intercom plan |
An AI agent on Zendesk with a public price | Fin for Zendesk | $49 a month with 50 resolutions, then $0.99 each |
Native AI on Zendesk with one vendor | Zendesk AI agents | They are included in Suite and Support plans |
Answers from your website and documents on a fixed plan | SiteGPT | Plans have fixed prices and message quotas |
Live chat and AI for a small store | Tidio with Lyro | Starter is $24.17 a month billed annually |
A custom enterprise agent | Decagon | It is built and priced per customer |
A hard cap on AI spend | Fin with a spending limit, or SiteGPT | Fin stops at your limit. SiteGPT has a fixed plan price |
Frequently asked questions
Pricing
How much does Intercom Fin AI Agent cost?
Intercom Fin AI Agent costs $0.99 per outcome. With the Intercom helpdesk, seats cost $29, $85, or $132 per seat a month billed annually. On another helpdesk, Fin costs $49 a month with 50 resolutions included.
Is Intercom Fin priced per resolution?
Yes. Fin charges $0.99 per outcome, and a resolution is the most common outcome. Fin charges at most once per conversation.
Is there a monthly minimum for Fin?
With the Intercom helpdesk, the minimum is one full seat. On another helpdesk such as Zendesk, the minimum is $49 a month, which includes 50 resolutions.
Does Intercom Fin have a free trial?
Yes. The trial runs 14 days and needs no credit card. Fin also has a 90-day money-back guarantee.
How much does Intercom cost per seat?
Intercom costs $29 per seat a month on Essential, $85 on Advanced, and $132 on Expert, billed annually. Monthly billing is $39, $99, and $139.
Outcomes and billing
What counts as a resolution with Fin?
A resolution is counted when the customer confirms the answer helped, or leaves the conversation without asking for more help. The second case is called an assumed resolution, and it is billable.
Do you pay when Fin hands off to a human?
You pay nothing when the customer asks for a human or when Fin escalates by default. You pay $0.99 when Fin completes a Procedure that you configured to end in a handoff.
Can you cap Fin spending?
Yes. Fin has usage alerts and hard limits, and the pricing calculator includes a monthly spending limit.
What is Fin Voice pricing?
Fin Voice costs $1.99 per voice outcome and is sold through sales.
Setup and ownership
Does Fin work without the Intercom helpdesk?
Yes. Fin works with Zendesk, Salesforce, HubSpot, Freshdesk, and other helpdesks. That setup has no seat fee.
Who owns Intercom Fin?
Salesforce owns Fin. The acquisition of Fin, formerly Intercom, closed on 10 September 2026.
Is Fin HIPAA compliant?
Intercom lists HIPAA support on the Expert plan at $132 per seat a month billed annually. Ask the vendor for the current BAA terms before sending patient data. Other options are compared in HIPAA compliant AI chatbots.
Alternatives
What are the best Intercom Fin AI alternatives?
Zendesk AI agents fit teams on Zendesk. SiteGPT fits teams that want answers from their own content on a fixed plan. Tidio with Lyro fits small stores. Decagon fits enterprises that want a custom agent.
Is there a flat-rate alternative to Fin?
SiteGPT has fixed plan prices with message quotas, from $59 a month, or $39 a month billed yearly. It has no Intercom integration today, so it suits teams off Intercom or on Zendesk with the Scale plan.
Is Fin worth it for a small business?
Fin is worth it for a small business with low volume and an Intercom seat. Two Essential seats and 500 outcomes cost $553 a month. A business that mostly answers repeat questions from its website should compare a fixed plan first.
Which is cheaper, Fin or Intercom alternatives?
Fin is cheaper at low volume, because 100 outcomes cost $99 a month. A fixed plan is cheaper at high volume, because its price does not rise with each resolved conversation. Helpdesk replacements with prices are listed in Intercom alternatives.
Sources
All pages opened on 7 October 2026.
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