Table of Contents
- Key takeaways: the best Drift alternatives at a glance
- Is Drift shutting down?
- Problems with Drift in 2026
- How current tools solve these problems
- What to look for in a Drift alternative
- The 7 best Drift alternatives in 2026
- 1. HubSpot: best for B2B lead capture and meeting booking on a CRM
- Key features
- Pros
- Cons
- Pricing
- Rating
- Best for
- 2. Qualified: best for enterprise inbound pipeline with an AI SDR
- Key features
- Pros
- Cons
- Pricing
- Rating
- Best for
- 3. SiteGPT: best knowledge-trained answer layer next to a sales chat tool
- Key features
- Pros
- Cons
- Pricing
- Rating
- Best for
- 4. 1mind: best for Drift customers who stay on Salesloft
- Key features
- Pros
- Cons
- Pricing
- Rating
- Best for
- 5. Intercom (Fin): best for AI customer service with a helpdesk
- Key features
- Pros
- Cons
- Pricing
- Best for
- 6. Tidio: best for small teams and online stores
- Key features
- Pros
- Cons
- Pricing
- Rating
- Best for
- 7. Crisp: best for flat pricing per workspace
- Key features
- Pros
- Cons
- Pricing
- Rating
- Best for
- Drift alternatives comparison table
- What a Drift alternative costs for a 5-seat team
- The stack: which tool does which job
- How to choose a Drift alternative
- Drift alternatives use-case cheat sheet
- How to migrate off Drift
- Drift alternatives FAQ
- Basics
- Is Drift shutting down?
- Who owns Drift?
- What replaced Drift?
- Comparisons
- What is the best Drift alternative?
- What is the closest replacement for Drift?
- What is the best independent alternative to Drift, Qualified and Intercom?
- Which Drift alternative is best for AI chat with live handoff?
- Pricing
- Is there a cheaper alternative to Drift?
- How much does Qualified cost?
- Is there a free Drift alternative?
- Migration and integrations
- Do Drift alternatives integrate with Salesforce and HubSpot?
- Does SiteGPT integrate with HubSpot or Salesforce?
- How long do Drift customers have to migrate?
- Sources
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Created time
Jun 30, 2026 08:42 AM
The best Drift alternatives in 2026 are HubSpot for sales chat on a CRM with public prices and Qualified for enterprise inbound pipeline, because Clari + Salesloft is sunsetting Drift and refers existing customers to 1mind.
Drift is a conversational marketing and sales chat product that Salesloft owns. This guide ranks seven replacements by the job each one does, with prices read on the vendor pages.
TL;DR
- Drift is in a gradual sunset. Clari + Salesloft announced it on March 5, 2026 and named 1mind as the successor. No shutdown date is published.
- HubSpot is the pick for B2B lead capture and meeting booking with public prices. Live chat and the chatbot builder are free, and Sales Hub Professional is $90 per seat a month billed annually.
- Qualified is the closest like-for-like replacement for enterprise inbound pipeline. Prices are by quote, and Salesforce has owned Qualified since April 1, 2026.
- SiteGPT is not a sales chat or meeting-booking tool, and it has no HubSpot or Salesforce integration today. It fits as the knowledge-trained answer layer next to one, from $59 a month, or $39 a month billed yearly.
- 1mind, Intercom (Fin), Tidio and Crisp cover the successor path, AI customer service, and low-cost live chat.
Key takeaways: the best Drift alternatives at a glance
Tool | Best for | Key strength | Starting price |
1. HubSpot | B2B lead capture and meeting booking on a CRM | Chat, bots and contacts in one record | Free tools, then from $7 per seat a month |
2. Qualified | Enterprise inbound pipeline with an AI SDR | Piper works by text, voice and video | Quote only |
3. SiteGPT | A knowledge-trained answer layer next to a sales chat tool | Answers from your own content, with automatic refresh | $59 a month, or $39 a month billed yearly |
4. 1mind | Drift customers who stay on Salesloft | The successor Salesloft refers to | Quote only |
5. Intercom (Fin) | AI customer service with a helpdesk | Fin AI agent priced per outcome | $0.99 per outcome plus seats from $29 a month billed annually |
6. Tidio | Small teams and online stores | Live chat, Flows and the Lyro AI agent | Free plan, then $24.17 a month billed annually |
7. Crisp | Flat pricing per workspace | Seats included in the plan price | Free plan, then $45 a month per workspace |
Transparency note: SiteGPT publishes this guide and sells an AI chatbot. SiteGPT does not replace Drift's sales chat or meeting booking, so it is listed third in the role it actually fills. Its limits are stated with the same weight as the other tools.
Is Drift shutting down?
Drift is in a gradual sunset, and no shutdown date has been published. Clari + Salesloft announced "the gradual sunset of its Drift conversational marketing solution" in its 1mind partnership release on March 5, 2026.
Three facts describe Drift today:
- 1mind is the named successor. Under an exclusive agreement, Clari + Salesloft refers existing Drift clients to 1mind.
- The Drift website redirects to Salesloft. The address now opens the Salesloft chat agents page, which says the company has moved from Drift to 1mind.
- Existing customers can still log in. The Salesloft site keeps a "Log in to Drift" link in its login menu.
Salesloft owns Drift. Salesforce does not. Salesforce owns two of the alternatives below, Qualified and Fin, so the names are easy to mix up. The three-way comparison with the two suites most Drift customers shortlist is in HubSpot vs Intercom vs Drift.
Problems with Drift in 2026
Drift has four problems in 2026: the sunset, a 2025 security incident, no public price, and mixed results in user reviews.
- The product is being retired. Salesloft's release calls the sunset gradual and gives no end date. Each customer's renewal date is the real deadline.
- The Salesforce integration was used in a data theft campaign. Attackers stole Drift OAuth and refresh tokens and used them against Salesforce customers between August 8 and August 18, 2025, according to BleepingComputer. Salesloft revoked all active tokens, and customers had to re-authenticate.
- There is no public price and no sales page. New buyers land on a Salesloft page that points to 1mind.
- Reviewers reported fading results and high cost. Drift holds 4.5 out of 5 from 200 reviews on Capterra. One demand generation marketer wrote that visitors stopped interacting with the chat and the team did not renew. Another reviewer called Drift expensive for what it offers and said setup help was weak.
How current tools solve these problems
Current tools solve each Drift problem in a different way, so match the problem you have to the type of tool.
Drift problem | What to look for | Tools that fit |
Product in sunset | A vendor that is still investing in the product | All seven tools below |
No public price | A pricing page with plan prices | HubSpot, Intercom (Fin), Tidio, Crisp, SiteGPT |
Scripted playbooks that visitors ignore | An AI agent that answers from your content | Fin, Tidio Lyro, SiteGPT, Qualified, 1mind |
Salesforce-only pipeline routing | A tool built on your own CRM | HubSpot for HubSpot CRM, Qualified for Salesforce |
High cost for a small team | A free plan or a flat workspace price | HubSpot free tools, Tidio, Crisp |
What to look for in a Drift alternative
A Drift alternative should be judged on six criteria. The ranking below uses them in this order.
- Vendor stability. Is the product still sold and developed, and who owns it?
- Sales chat fit. Can it qualify a visitor, route the lead to the right rep, and book a meeting?
- CRM fit. Does it write leads to the CRM your sales team already uses?
- Pricing transparency. Are plan prices published, or is every deal a quote?
- AI answers from your content. Can the bot answer product and pricing questions from your own pages and files?
- Third-party reviews. What is the rating on an independent review site, and how many reviews sit behind it?
No tool is best overall. Every tool gets a "best for" label, because the right pick depends on what Drift did for your team.
The 7 best Drift alternatives in 2026
1. HubSpot: best for B2B lead capture and meeting booking on a CRM
HubSpot is the best Drift alternative for teams that want sales chat, lead routing and meeting booking inside a CRM with published prices. Chat conversations are stored on the contact record in HubSpot's free CRM. HubSpot is an independent public company.
Key features
- Free live chat with a widget you can brand
- Free chatbot builder, with bots that qualify leads, book meetings and answer common questions
- Routing of chats to the right person on the sales or service team
- A conversations inbox on the CRM, with notes, tasks and tickets
- Slack notifications and replies, plus a mobile app
- Customer Agent, an AI agent that runs on HubSpot Credits
Pros
- The lead, the chat and the deal sit on one contact record
- Free tools for up to 2 users, with no credit card
- Published prices on every tier
- Professional includes 3,000 HubSpot Credits a month for AI features
Cons
- Sales Hub Professional has a required one-time onboarding fee of $1,500. Enterprise has one of $3,500.
- Five Professional seats cost $6,900 in the first year: $5,400 in seats plus the $1,500 fee.
- The value drops if your pipeline lives in Salesforce.
- AI features draw on a credit balance, so heavy use adds cost.
Pricing
Sales Hub plan | Price | Notes |
Free | $0 | Up to 2 users, no credit card |
Starter | From $7 per seat a month | 500 HubSpot Credits |
Professional | $90 per seat a month billed annually, or $100 billed monthly | 3,000 HubSpot Credits, $1,500 one-time onboarding |
Enterprise | From $150 per seat a month | 5,000 HubSpot Credits, $3,500 one-time onboarding |
Sources: HubSpot Sales Hub pricing and the HubSpot live chat page.
Rating
HubSpot Sales Hub holds 4.5 out of 5 from 506 reviews on Capterra.
Best for
HubSpot is best for B2B teams that run sales on HubSpot CRM, or plan to, and want chat leads routed to reps with a meeting link.
2. Qualified: best for enterprise inbound pipeline with an AI SDR
Qualified is the closest like-for-like Drift replacement for enterprise teams that used Drift to turn website visitors into pipeline. Its AI SDR agent, Piper, greets visitors, qualifies them and books meetings. Salesforce completed its acquisition of Qualified on April 1, 2026, according to the Qualified newsroom.
Key features
- Piper the AI SDR Agent, working by text, voice and video
- Website conversations and follow-up email conversations
- Meeting booking and routing of conversations, emails and meetings
- Multi-language support
- Account segmentation with enrichment
- Integrations with Salesforce CRM and more than 20 go-to-market systems, including HubSpot, Marketo, Salesloft, Slack and 6sense
Pros
- Built for the same job as Drift: inbound pipeline from website traffic
- Deep Salesforce fit, now as a Salesforce product
- One agent covers the website and the inbox
- The vendor says more than 500 companies use Piper
Cons
- No public prices. All three plans say "Contact us".
- Handoff from the AI agent to a human is listed from the Enterprise plan, not on Premier.
- Salesforce owns it, so teams that want an independent vendor should look elsewhere.
- The Capterra base is small at 13 reviews.
Pricing
Plan | Price | Included |
Premier | Quote only | 1 SDR agent profile, 250K monthly web sessions, 2.5K monthly active email contacts |
Enterprise | Quote only | Adds agent handoff, MCP and API access, a Salesforce sandbox, 2M monthly web sessions, 10K email contacts |
Ultimate | Quote only | Adds multiple agent profiles and a dedicated IP address, 5M monthly web sessions, 24K email contacts |
Source: Qualified pricing.
Rating
Qualified holds 4.3 out of 5 from 13 reviews on Capterra.
Best for
Qualified is best for enterprise marketing teams on Salesforce that want an AI SDR to qualify inbound traffic and book meetings. To see how Salesforce, Demandbase, and SUSE run Piper on their own websites, read these B2B chatbot examples. If you also want visitor identification and a service agent in the same tool, the Expertise AI review covers a comparable AI sales agent and its quote-only plans.
3. SiteGPT: best knowledge-trained answer layer next to a sales chat tool
SiteGPT is an AI chatbot trained on your own content, and it works next to a sales chat tool as the answer layer. It does not book meetings or route leads to reps by account, and it has no HubSpot, Salesforce or Intercom integration today. The SiteGPT integrations page lists HubSpot and Intercom as coming soon.
SiteGPT is in this list for one job. Many Drift chats were product, pricing and service questions that a playbook could not answer. SiteGPT answers those from your website and files, collects the lead, and hands the conversation to a person when asked.
Key features
- Trains on website URLs, sitemaps, files and raw text
- Connects to Google Drive, Dropbox, OneDrive, Box, Notion, GitHub and YouTube
- Automatic content refresh: monthly on Growth, weekly with a daily scan on Scale
- Lead collection and escalation to a human
- 95+ languages
- Chat integrations with Slack, Crisp, Google Chat, Messenger, Freshdesk Messaging and Zoho SalesIQ from the Growth plan
Pros
- Flat plan prices with no per-seat or per-outcome fee
- Answers come from your own content, so there are no playbooks to maintain
- Works next to Crisp or Slack, so humans keep their inbox
- API access on Growth and webhooks on Scale for sending leads onward
Cons
- No meeting booking, no rep routing by account, and no visitor identification
- No HubSpot, Salesforce or Intercom integration today
- The Starter plan has no chat integrations and refreshes content manually
- The 7-day free trial requires a credit card, and there is no free plan
- A HIPAA BAA and a signed DPA are on the Enterprise plan only
- The Capterra base is a single review
Pricing
Plan | Billed monthly | Billed yearly (per month) | Messages a month | Pages | Chatbots | Members |
Starter | $59 | $39 | Up to 4k | 1,000 | 1 | 1 |
Growth | $129 | $79 | Up to 10k | 10,000 | 2 | 4 |
Scale | $429 | $259 | Up to 40k | 50,000 | 3 | 10 |
Enterprise | Custom | Custom | Custom | Custom | Custom | Custom |
The message quota counts GPT-4.1-mini messages. A plan covers one tenth as many GPT-4.1 messages. Removing SiteGPT branding costs $39 a month billed yearly. Source: SiteGPT pricing.
Rating
SiteGPT holds 4.0 out of 5 from 1 review on Capterra.
Best for
SiteGPT is best for teams that keep a CRM or live chat tool for sales and want buyer questions answered from their own content. How chat fits a sales and marketing funnel is covered in chatbots for sales and marketing.
4. 1mind: best for Drift customers who stay on Salesloft
1mind is the successor that Clari + Salesloft refers Drift customers to. It deploys AI agents it calls Superhumans on websites, inside products and on live sales calls. Buyer signals from 1mind feed Salesloft's Predictive Revenue System.
Key features
- Superhumans for website inbound, ride-along on live calls, in-product guidance and customer success
- Agents that present, run a live demo, quote, schedule and hand off to a human
- Signals passed into Salesloft Cadences and the Clari forecast
- Presence on Zoom, Microsoft Teams and Google Meet calls
- A no-training policy on customer data
Pros
- The official migration path for a Drift customer on Salesloft
- Covers more of the sales cycle than chat, including demos
- Independent of Salesforce
- More than 60 enterprise and mid-market customers, per the Salesloft release
Cons
- No public prices and no pricing page. Buyers start with a demo.
- A different product from Drift, so playbooks do not carry over one to one.
- No reviews on its Capterra listing yet.
- The headline results are vendor-reported. 1mind cites a 77.6% win rate against 53.6% on Drift for one customer.
Pricing
Plan | Price | Notes |
All plans | Quote only | No pricing page. Contact sales for a demo |
Sources: 1mind and the Clari + Salesloft release.
Rating
1mind has a Capterra listing with no reviews yet.
Best for
1mind is best for Drift customers who already run Salesloft and want the path their vendor supports.
5. Intercom (Fin): best for AI customer service with a helpdesk
Intercom is a helpdesk and Messenger with a native AI agent named Fin. The company now trades as Fin, and Salesforce completed its acquisition on September 10, 2026. The full breakdown is in the Intercom Fin AI review.
Key features
- Fin AI agent for service, sales and ecommerce
- Messenger, shared inbox and ticketing
- Workflows automation builder and round robin assignment from Advanced
- Fin on another helpdesk, including Salesforce, with no seats required
- Live chat, email, WhatsApp, SMS, voice and Slack channels
Pros
- A mature AI agent with a 76% average resolution rate, per Salesforce
- You pay for Fin only when a conversation reaches an outcome
- One vendor for the inbox and the AI
- Published prices
Cons
- Cost rises with volume. 500 outcomes cost $495 a month before seats.
- Built for customer service first. Account-based sales routing is not its focus.
- HIPAA support is listed on the Expert plan only.
- Salesforce owns it, the same as Qualified.
Pricing
Item | Billed annually | Billed monthly |
Fin outcome | $0.99 each | $0.99 each |
Essential seat | $29 per seat a month | $39 per seat a month |
Advanced seat | $85 per seat a month | $99 per seat a month |
Expert seat | $132 per seat a month | $139 per seat a month |
Copilot add-on | $29 per agent a month | $35 per agent a month |
Source: Intercom pricing.
Best for
Intercom is best for teams whose Drift widget handled more service questions than sales meetings. Other helpdesk options are in Intercom alternatives and competitors.
6. Tidio: best for small teams and online stores
Tidio is a live chat and helpdesk tool with an AI agent named Lyro and a no-code builder named Flows. It is the low-cost route for a small team that used Drift for basic lead capture. If scripted lead capture flows are all you need, the Landbot alternatives guide compares no-code flow builders by price per chat. Plans and limits are covered in the Tidio review.
Key features
- Live chat and ticketing with a live visitors list
- Flows, which are no-code conversion paths for lead generation and sales
- Lyro AI agent with human handoff and knowledge-based answers
- Lyro as a stand-alone agent on another helpdesk, such as Zendesk or Salesforce
- Automatic chat assignment and macros from Growth
Pros
- Free plan with 50 billable conversations a month
- Paid plans start at $24.17 a month billed annually
- 7-day free trial on paid plans
- The largest Capterra base in this list: 590 reviews
Cons
- Conversations, Lyro and Flows are each metered and priced separately
- The Lyro add-on starts at $32.50 a month for 50 AI conversations
- Custom branding and departments start on Plus, from $300 a month plus usage
- Not built for account-based B2B routing
Pricing
Plan | Price, billed annually | Included |
Free | $0 | 50 billable conversations, 50 Lyro conversations one time |
Starter | $24.17 a month | 100 billable conversations |
Growth | From $49.17 a month | From 250 billable conversations |
Plus | From $300 a month plus usage | Custom limits, premium support |
Premium | Custom | From 3,000 Lyro conversations, pay per resolution |
Lyro add-on | From $32.50 a month | From 50 Lyro AI conversations |
Source: Tidio pricing.
Rating
Tidio holds 4.7 out of 5 from 590 reviews on Capterra.
Best for
Tidio is best for small teams and online stores that want live chat, simple lead flows and an AI agent on one bill. The head-to-head with a content-trained chatbot is in SiteGPT vs Tidio.
7. Crisp: best for flat pricing per workspace
Crisp is a shared inbox and live chat tool priced per workspace, with seats included in each plan. That model suits a team that wants a human inbox at a fixed cost. More options in this category are in Crisp alternatives.
Key features
- Website chat widget and shared inbox
- Shared email inbox and chat triggers from Mini
- Omnichannel inbox, workflow automation builder, AI chatbot and knowledge base from Essentials
- Ticketing, white labelling and more than 100 integrations on Plus
- AI credits included in each paid plan
Pros
- One flat price per workspace, with no limit on conversations
- Free plan with 2 seats
- 14-day free trial of any plan, with no card
- Works with SiteGPT through a native chat integration
Cons
- No AI credits on the Free plan, and $5 on Mini
- The AI chatbot and automation builder start on Essentials at $95 a month
- Extra agents cost $10 a month each
- Not built for meeting booking or account-based routing
Pricing
Plan | Price per workspace a month | Seats included | AI credits included |
Free | $0 | 2 | None |
Mini | $45 | 4 | $5 |
Essentials | $95 | 10 | $25 |
Plus | $295 | 20 or more | $75 |
Source: Crisp pricing.
Rating
Crisp holds 4.6 out of 5 from 148 reviews on Capterra.
Best for
Crisp is best for small and mid-size teams that want a human chat inbox at a flat price. Adding an AI answer layer to it is covered in AI chatbot for Crisp.
Drift alternatives comparison table
This Drift alternatives comparison table lines up all seven tools on the ranking criteria.
Tool | Owner | Meeting booking | Public prices | Entry paid price | Capterra rating |
HubSpot | HubSpot (independent) | Yes, in chatbots | Yes | From $7 per seat a month | 4.5 (506) |
Qualified | Salesforce | Yes | No | Quote only | 4.3 (13) |
SiteGPT (independent) | No | Yes | $59 a month, or $39 billed yearly | 4.0 (1) | |
1mind | 1mind (independent) | Yes | No | Quote only | No reviews yet |
Intercom (Fin) | Salesforce | Not listed on the pricing page | Yes | $29 per seat a month billed annually, plus $0.99 per outcome | Not listed |
Tidio | Tidio (independent) | Not listed on the pricing page | Yes | $24.17 a month billed annually | 4.7 (590) |
Crisp | Crisp (independent) | Not listed on the pricing page | Yes | $45 a month per workspace | 4.6 (148) |
What a Drift alternative costs for a 5-seat team
A Drift alternative with public prices costs between $420 and $6,900 in the first year for a 5-seat team. The table uses list prices, annual billing where the vendor offers it, and no usage fees.
Tool and plan | How it is priced | First-year cost | Difference from HubSpot Professional |
HubSpot Sales Hub Professional | 5 seats at $90, plus $1,500 onboarding | $6,900 | Baseline |
Intercom Advanced | 5 seats at $85 | $5,100 | $1,800 less (26%) |
Intercom Essential | 5 seats at $29 | $1,740 | $5,160 less (75%) |
Crisp Essentials | $95 a month, 10 seats included | $1,140 | $5,760 less (83%) |
SiteGPT Growth | $948 billed yearly, 4 members | $948 | $5,952 less (86%) |
Tidio Growth | From $49.17 a month | $590 | $6,310 less (91%) |
HubSpot Sales Hub Starter | 5 seats at $7 | $420 | $6,480 less (94%) |
Read the table with three cautions. Fin outcomes are extra on Intercom, and 500 outcomes a month add $5,940 a year. SiteGPT Growth covers 4 members and does a different job from the sales chat tools. Qualified and 1mind are missing because neither publishes a price.
Per-message and per-outcome costs across more vendors are in the AI chatbot pricing comparison.
The stack: which tool does which job
The stack that replaces Drift has five layers, and one tool does not have to cover all of them. SiteGPT is not a sales chat tool. It takes the answer layer and leaves qualification and meeting booking to a tool built for them.
Layer | Job | Tool |
System of record | Holds contacts, deals and owners | HubSpot CRM or Salesforce |
Sales chat and meeting booking | Qualifies a visitor, routes the lead and books the meeting | HubSpot chatbots, Qualified, or 1mind |
Knowledge-trained answer layer | Answers product, pricing and service questions from your website and files, and collects the lead | |
Human inbox | Agents reply to live conversations | Crisp, Tidio, or Intercom |
Handoff | Moves a question the AI cannot answer to a person | SiteGPT escalates to a human, with alerts in Slack or takeover from the Crisp inbox |
A common split puts the sales chat tool on high-intent pages such as pricing and demo requests, and SiteGPT on documentation, help and product pages. That avoids two chat widgets on one page.
The limits are real. SiteGPT has no HubSpot or Salesforce integration today, so leads reach a CRM through the API on Growth or webhooks on Scale. A team that wants one vendor for chat and CRM should pick HubSpot. Enterprise buyers with larger rollouts can compare platforms in enterprise AI chatbots for customer service and lead generation.
How to choose a Drift alternative
Choose a Drift alternative by starting with the job Drift did for you, then the CRM your pipeline lives in.
If you need... | Pick... | Why |
Lead capture and meeting booking on HubSpot CRM | HubSpot | Chat, bots and contacts share one record |
An AI SDR for enterprise inbound on Salesforce | Qualified | Piper qualifies and books by text, voice and video |
The path Salesloft supports | 1mind | Salesloft refers Drift customers to it |
Answers from your own website, docs and files | Content-trained answers with automatic refresh | |
An AI service agent with a helpdesk | Intercom (Fin) | $0.99 per outcome with a shared inbox |
Low-cost live chat with lead flows | Tidio | Free plan, then $24.17 a month billed annually |
A human inbox at a flat price | Crisp | $45 to $295 a month per workspace |
A vendor Salesforce does not own | HubSpot, 1mind, Tidio, Crisp or SiteGPT | Qualified and Fin are Salesforce products |
Drift alternatives use-case cheat sheet
This cheat sheet maps ten common Drift situations to one pick each.
Scenario | Best pick | Why |
B2B SaaS on HubSpot CRM with 5 sales reps | HubSpot | Bots book meetings on the rep's CRM record |
Enterprise team on Salesforce with heavy inbound traffic | Qualified | AI SDR with Salesforce routing |
Drift customer with Salesloft Cadences in daily use | 1mind | Signals flow into Salesloft |
Docs-heavy product where chats are mostly questions | Trains on the site, files and YouTube | |
Sales chat on the pricing page, answers on the docs | HubSpot plus SiteGPT | Each widget does one job |
Support team that wants one AI agent and inbox | Intercom (Fin) | Fin and the helpdesk share one record |
Shopify store that used Drift for pre-sales chat | Tidio | Free plan and Flows for lead capture |
Team of 8 that wants live chat with no seat math | Crisp | Essentials includes 10 seats for $95 |
Startup with no budget | HubSpot free tools or Crisp Free | Both cost $0 |
Buyer who must avoid Salesforce-owned vendors | HubSpot | Independent, with public prices |
Teams that only need a custom AI bot on their documentation, with no sales routing, can also read the Chatbase review.
How to migrate off Drift
Migrate off Drift in six steps, and start before your renewal date.
- Export your data. Pull conversation history, contacts and lead data while your login still works.
- List what you used. Separate must-haves such as meeting booking and routing from features nobody opened.
- Pick by primary job. Use the how-to-choose table above.
- Rebuild qualification. Recreate your questions, routing rules and calendar links in the new tool.
- Train the answer layer. If you add a content-trained chatbot, point it at your website, docs and files.
- Test before you swap the snippet. Run 20 to 30 real questions, book a test meeting, and confirm leads reach the CRM.
Drift alternatives FAQ
Basics
Is Drift shutting down?
Drift is in a gradual sunset. Clari + Salesloft announced it on March 5, 2026 and refers existing Drift customers to 1mind. No final shutdown date has been published.
Who owns Drift?
Salesloft owns Drift, and the combined company trades as Clari + Salesloft. Salesforce does not own Drift. Salesforce owns Qualified and Fin, formerly Intercom.
What replaced Drift?
1mind is the successor that Clari + Salesloft names. Customers are free to choose another tool, and HubSpot and Qualified are the closest sales chat replacements.
Comparisons
What is the best Drift alternative?
The best Drift alternative depends on the job. HubSpot fits lead capture and meeting booking on a CRM, Qualified fits enterprise inbound pipeline on Salesforce, and SiteGPT fits answering questions from your own content.
What is the closest replacement for Drift?
Qualified is the closest like-for-like replacement, because its AI SDR qualifies website visitors and books meetings. 1mind is the replacement Salesloft refers to.
What is the best independent alternative to Drift, Qualified and Intercom?
HubSpot is the strongest independent sales chat alternative, with free chat tools and published prices. 1mind, Tidio, Crisp and SiteGPT are also independent. Qualified and Fin, formerly Intercom, belong to Salesforce.
Which Drift alternative is best for AI chat with live handoff?
Fin and Tidio's Lyro both answer with AI and hand off to an agent in the same inbox. SiteGPT answers from your content and escalates to a human, with alerts in Slack or takeover from the Crisp inbox.
Pricing
Is there a cheaper alternative to Drift?
Yes. HubSpot and Crisp have free plans, and Tidio starts at $24.17 a month billed annually. SiteGPT starts at $59 a month, or $39 a month billed yearly.
How much does Qualified cost?
Qualified does not publish prices. Its Premier, Enterprise and Ultimate plans all say "Contact us", so the cost comes from a sales quote.
Is there a free Drift alternative?
HubSpot offers free live chat and a free chatbot builder for up to 2 users. Crisp has a free plan with 2 seats, and Tidio has a free plan with 50 billable conversations a month.
Migration and integrations
Do Drift alternatives integrate with Salesforce and HubSpot?
Qualified integrates with Salesforce CRM and lists HubSpot among its integrations. HubSpot's chat runs on its own CRM. Fin runs on other helpdesks, including Salesforce.
Does SiteGPT integrate with HubSpot or Salesforce?
No. SiteGPT has no HubSpot or Salesforce integration today, and its integrations page lists HubSpot as coming soon. Leads can be sent onward through the API on Growth or webhooks on Scale.
How long do Drift customers have to migrate?
No deadline is published. The Salesloft release calls the sunset gradual, so plan the move around your contract renewal date.
Sources
All pages below were opened on 7 October 2026.
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