9 Best AI Enterprise Chatbots for Customer Support and Lead Generation in 2026

A detailed comparison of enterprise AI chatbot platforms built for customer support automation, lead generation, ecommerce, and multilingual deployments.

9 Best AI Enterprise Chatbots for Customer Support and Lead Generation in 2026
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Feb 20, 2026 05:00 PM
Enterprise teams no longer treat AI chatbots as a "nice to have." Today they handle first-line support, qualify inbound leads overnight, and serve customers in dozens of languages - without adding headcount. The question isn't whether to deploy one; it's which platform fits your operation.
According to Grand View Research, the global chatbot market is on track to reach $27.3 billion by 2030, growing at over 23% annually. Enterprises across ecommerce, SaaS, financial services, and healthcare are driving that growth as they replace slow ticket queues with instant, accurate AI responses.
Quick Answer: SiteGPT is the strongest overall choice for enterprise teams that need a chatbot trained on their own content, with automatic syncing, multilingual support across 95+ languages, native lead capture, and white-label deployment starting at $39/month.
Transparency Note: This comparison is published on SiteGPT's website. While we believe SiteGPT is an excellent solution and we've positioned it as our top choice, we've conducted thorough research on all tools listed here to help you make an informed decision based on your specific needs. We've included objective data (pricing, ratings, features) and highlighted areas where other tools may be better suited for specific use cases.
This guide covers 9 platforms in depth - what they do well, where they fall short, and who should actually use them. All pricing and feature data has been verified from official sources. Where pricing is custom or unpublished, that's noted clearly so you know exactly what to ask vendors during a sales call.
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Quick Comparison Table

Tool
Best For
Starting Price
G2 Rating
Multilingual
White-Label
Overall best - content-driven chatbots
$39/mo
4.9/5
95+ languages
$39/mo add-on
2. Drift
Enterprise B2B lead generation
Custom
4.4/5
Limited
Included
3. Intercom Fin
AI-first customer support at scale
Custom
4.5/5
Yes
Enterprise
4. Zendesk AI
Help desk + AI in one platform
Custom
4.3/5
Yes
Enterprise
5. Tidio
Ecommerce support and lead capture
$29/mo
4.7/5
Yes
Paid add-on
6. Haptik
Enterprise conversational AI
Custom
4.5/5
Yes
Yes
7. Botpress
Developer-friendly enterprise bots
$89/mo
4.5/5
Yes
Plus plan+
8. Chatbase
Fast setup for teams on tight budgets
$40/mo
4.7/5
Yes
$199/mo
9. BotSonic
Flexible AI chat for growing teams
$19/mo
4.6/5
Yes
$49/mo add-on

How These Platforms Were Evaluated

The platforms below were selected based on market presence, feature breadth, and direct relevance to enterprise customer support and lead generation. Each was assessed on five criteria that matter most to enterprise buyers:
  • Content integration - how easily the chatbot ingests your existing knowledge base
  • Lead capture and routing - quality of built-in forms, CRM handoffs, and qualification flows
  • Multilingual support - language range and quality for global deployments
  • Scalability - team permissions, chatbot limits, and enterprise pricing structure
  • Total cost of ownership - base price plus add-on costs for white-labeling, overages, and implementation fees

The 9 Best Enterprise AI Chatbots for 2026

1. SiteGPT - Best Overall Enterprise Chatbot

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SiteGPT builds AI chatbots that are trained directly on a company's own content - website pages, help center articles, product documentation, videos, and cloud files. The result is a chatbot that answers with the accuracy of a product expert rather than a generic AI assistant.

Why it leads the category

Most chatbot platforms ask teams to manually write Q&A pairs or configure conversation flows. SiteGPT eliminates that step. Point it at a website or connect a cloud storage account, and it reads the content automatically. When the content changes, it resyncs on its own schedule - monthly on Growth, weekly on Scale, daily on Enterprise.
That matters for enterprise teams because customer questions evolve with products. A chatbot trained once and left alone starts giving wrong answers within weeks. SiteGPT stays current without manual intervention.

Content sources supported

SiteGPT pulls training data from more places than any direct competitor:
  • Websites and sitemaps (with selective page inclusion/exclusion)
  • File uploads: PDF, DOCX, PPTX, CSV, MD, TXT
  • YouTube videos, playlists, and entire channels
  • Cloud storage: Google Drive, Dropbox, OneDrive, SharePoint, Box, Notion
  • Help platforms: Zendesk, Gitbook, Freshdesk, Confluence, Intercom
For ecommerce teams, this means the chatbot can be trained on product pages, FAQs, return policies, and support articles simultaneously. For SaaS companies, documentation, release notes, and help center content all feed into one coherent chatbot.

Lead generation capabilities

SiteGPT includes built-in lead capture forms with industry-specific templates. Collected leads route directly to CRMs via webhooks, or export as CSV files. The chatbot qualifies visitors through conversation before routing them, which means sales teams receive warmer leads with context already attached.

Multilingual enterprise support

With 95+ languages supported, SiteGPT handles global deployments without setting up separate chatbots per region. A single training configuration serves customers in English, Spanish, French, German, Japanese, and dozens more.

Team and channel integrations

Chat channel integrations include Google Chat, Messenger, Crisp, Slack, Freshchat, Zendesk, and Zoho SalesIQ. WhatsApp, Intercom, and HubSpot integrations are in development.
Human escalation is built in. When a query exceeds the chatbot's confidence, it routes the conversation to a live agent with full chat history preserved - no third-party tools required.
Pricing
Plan
Price
Messages
Pages
Chatbots
Team Members
Starter
$39/mo
4,000
1,000
1
1
Growth
$79/mo
10,000
10,000
2
4
Scale
$259/mo
40,000
50,000
3
10
Enterprise
Custom
Custom
500,000
10,000
10,000
Annual billing saves 40%. White-label branding removal adds $39/month - far below the $199/month that most competitors charge for the same feature.

Pros

  • Trains from 12 content source types including YouTube and cloud storage
  • Automatic content syncing without manual updates
  • 95+ language support for global teams
  • Built-in lead capture with CRM webhook routing
  • Affordable white-label at $39/month vs. $199/month from competitors
  • Native human escalation with context preservation

Cons

  • No free plan (7-day trial available)
  • WhatsApp integration not yet live

Best For

Enterprise teams with content spread across websites, documentation, and cloud storage; agencies managing chatbots for multiple clients; businesses serving multilingual customer bases.
Ratings: G2: 4.9/5 | Product Hunt: 4.1/5

Customer Reviews

"SiteGPT makes it easy and intuitive to get your chatbot setup and working in no time at all - anyone can do it." - Verified User on G2
"SiteGPT has proven to be an invaluable tool for providing swift and accurate responses to visitors' inquiries, with seamless integration with website content that effectively mirrors the website's tone and style." - Verified User on Product Hunt

2. Drift - Best for Enterprise B2B Lead Generation

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Drift (now part of Salesloft) focuses on revenue acceleration for B2B companies. Its AI chatbot identifies high-intent website visitors, routes them to the right sales rep based on account data, and books meetings automatically.

Key Features

  • Account-based targeting that identifies company visitors before they fill out forms
  • Real-time sales rep notifications when target accounts land on the site
  • Automated meeting booking directly in chat
  • Revenue intelligence dashboard connecting chatbot activity to pipeline
  • Salesforce and HubSpot integrations at the core

Pricing

Drift no longer publishes pricing publicly. Plans are custom-quoted through Salesloft's sales team. Historical pricing started above $2,500/month for enterprise features. Contact sales for current rates.

Pros

  • Best-in-class account-based engagement for B2B
  • Deep CRM integrations with Salesforce and HubSpot
  • Strong playbook builder for sales qualification flows

Cons

  • Pricing is opaque and typically high
  • Less suited for customer support use cases
  • Support-heavy features missing compared to purpose-built CS tools

Best For

B2B SaaS and tech companies running account-based marketing programs where sales pipeline is the primary chatbot objective.

Customer Reviews

Ratings: G2: 4.4/5 (1,100+ reviews) | Capterra: 4.5/5 (190+ reviews)

3. Intercom Fin - Best AI for Enterprise Customer Support

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Fin is Intercom's AI agent, built on top of GPT-4 and trained directly on a company's help center content. It resolves customer questions autonomously and hands off to human agents when needed - all within the Intercom platform.

Key Features

  • AI resolution trained on help articles, PDFs, and custom content
  • Smooth human handoff with full conversation context
  • Works across chat, email, and mobile support channels
  • Multilingual support for global customer bases
  • Detailed resolution rate analytics and CSAT tracking

Pricing

Fin pricing is usage-based on top of Intercom's base plans. Intercom plans start with the Essential plan, though pricing for enterprise tiers requires a direct quote. Fin charges per resolution rather than per conversation.

Pros

  • High AI resolution rates reported by enterprise customers
  • Native part of Intercom's broader support platform
  • Strong analytics on AI vs. human resolution split

Cons

  • Requires existing Intercom investment
  • Per-resolution pricing can escalate at high volumes
  • Less flexibility for lead generation outside of support context

Best For

Teams already on Intercom who want to add AI resolution without switching platforms.

Customer Reviews

Ratings: G2: 4.5/5 (2,800+ reviews)

4. Zendesk AI - Best for Established Help Desk Teams

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Zendesk AI extends the Zendesk support platform with AI-powered ticket routing, automated responses, and an AI agent layer. For teams already running Zendesk as their help desk, it's the lowest-friction way to add automation.

Key Features

  • AI triage and routing for incoming support tickets
  • AI-generated suggested replies for human agents
  • Autonomous AI agent for common question resolution
  • Conversation bots for web, mobile, and messaging channels
  • Tight integration with Zendesk's full ticketing and analytics suite

Pricing

Zendesk AI capabilities are available across Zendesk Suite plans. Suite Team starts around $55/agent/month, with AI features included in higher tiers. Enterprise plans with full AI automation require custom quotes.

Pros

  • Fits naturally into existing Zendesk workflows
  • Strong enterprise compliance and security features
  • Large ecosystem of third-party apps and integrations

Cons

  • Expensive when adding agents at scale
  • AI features can feel bolted-on rather than native
  • Complex pricing with multiple add-ons

Best For

Organizations with large support teams already running Zendesk who want to reduce ticket volume through AI automation.

Customer Reviews

Ratings: G2: 4.3/5 (5,800+ reviews) | Capterra: 4.6/5

5. Tidio - Best for Ecommerce Customer Support and Lead Capture

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Tidio combines live chat, AI chatbots, and email in one platform, with specific features built for ecommerce stores. It integrates directly with Shopify and connects to product catalogs to answer shipping, order, and product questions automatically.

Key Features

  • Shopify and WooCommerce integrations for order status and product queries
  • Lyro AI engine for automated customer support
  • Visitor behavior tracking to trigger chat at the right moment
  • Lead capture flows with email marketing integrations
  • Multi-channel coverage: website chat, Messenger, Instagram, WhatsApp

Pricing

Plan
Price
Conversations
Free
$0
50/month
Starter
$29/mo
100 conversations
Communicator
$25/mo per seat
Unlimited
Chatbots
$29/mo
Starting

Pros

  • Purpose-built for ecommerce workflows
  • Affordable entry price for small and mid-size stores
  • Multi-channel coverage including social messaging apps
  • Lyro AI handles common questions without configuration

Cons

  • Conversation limits on lower plans can be restrictive
  • Enterprise features require custom pricing
  • Less suited for complex B2B or technical support workflows

Best For

Ecommerce brands on Shopify or WooCommerce wanting automated order support and lead capture across chat and social channels.

Customer Reviews

Ratings: G2: 4.7/5 (1,400+ reviews) | Capterra: 4.7/5 (500+ reviews)

6. Haptik - Best Enterprise Conversational AI Platform

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Haptik specializes in conversational AI for large enterprises in banking, insurance, retail, and telecom. It offers purpose-built chatbot solutions with industry-specific training and compliance features.

Key Features

  • Industry-specific AI models for banking, insurance, healthcare, and retail
  • Multilingual support including Indian regional languages
  • Enterprise-grade security and data residency options
  • Omnichannel deployment: web, mobile, WhatsApp, RCS
  • Agent assist tools for human support teams

Pricing

Haptik pricing is custom-quoted. Plans are built around conversation volume and deployment complexity. Contact sales for enterprise pricing.

Pros

  • Deep specialization in regulated industries
  • Multilingual support including non-Latin scripts
  • Strong track record with large enterprise deployments

Cons

  • Not self-serve - requires onboarding support
  • High minimum investment, not suited for small teams
  • Less flexible for teams wanting DIY configuration

Best For

Large enterprises in regulated industries (banking, insurance, healthcare) needing compliant, multilingual conversational AI.

Customer Reviews

Ratings: G2: 4.5/5 | Capterra: 4.4/5

7. Botpress - Best for Developer-Led Enterprise Deployments

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Botpress is an open-source AI chatbot platform with a commercial cloud version. It gives development teams granular control over conversation flows, LLM configuration, and custom integrations - at a lower cost than most enterprise platforms.

Key Features

  • Visual flow builder with code-level customization options
  • Bring-your-own LLM or use Botpress's built-in models
  • Multi-language support for global deployments
  • White-labeling included in Plus plan and above
  • Extensive API and webhook integrations

Pricing

Plan
Price
Messages
Free
$0
500/month
Plus
$89/mo
Included
Team
$495/mo
Included
Enterprise
Custom (~$2,000+/mo)
Custom
LLM usage billed separately based on model and volume.

Pros

  • Full customization for technical teams
  • White-labeling included from Plus plan onwards
  • Open-source community with broad integration library
  • Good choice for internal tools and employee-facing bots

Cons

  • Steeper learning curve for non-technical teams
  • LLM costs can add significantly to base plan price
  • Less turnkey than purpose-built support platforms

Best For

Companies with in-house development capacity that need custom conversation logic, self-hosted options, or unique integration requirements.

Customer Reviews

Ratings: G2: 4.5/5 (450+ reviews) | Capterra: 4.5/5 (30+ reviews)

8. Chatbase - Best for Fast Deployment on a Budget

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Chatbase lets teams build and deploy AI chatbots in minutes by uploading documents, linking websites, or pasting text. It's the fastest path from "we want a chatbot" to a working widget on a page.

Key Features

  • Website URL and document upload for quick training
  • Embeddable chat widget with basic customization
  • OpenAI-powered responses with citation options
  • API access for custom deployments
  • Lead capture forms inside the chat interface

Pricing

Plan
Price
Messages
Hobby
$40/mo
Included
Standard
$150/mo
Included
Pro
$500/mo
Included
White-Label
$199/mo add-on
-
No free plan. Extra messages billed at $1.50 per 1,000.

Pros

  • Fastest setup time of any platform tested
  • Clean interface, minimal configuration required
  • Good option for simple customer-facing FAQs

Cons

  • White-labeling costs $199/month (expensive vs. alternatives)
  • Limited customization of conversation flows
  • Not built for complex enterprise workflows

Best For

Small businesses, startups, or teams running a simple proof-of-concept before investing in a full enterprise platform.

Customer Reviews

Ratings: G2: 4.7/5 | Capterra: 4.3/5

9. BotSonic - Best for Growing Mid-Market Teams

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BotSonic (part of Writesonic) is a no-code AI chatbot builder with a clean interface and broad integration options. It's positioned between simple tools like Chatbase and full enterprise platforms - a good fit for mid-market teams that need more than a basic widget but aren't ready for enterprise contracts.

Key Features

  • No-code chatbot builder with brand customization
  • Integrates with Zapier, Slack, and popular CRMs
  • Live chat handoff to human agents
  • Multi-language responses
  • Analytics dashboard for conversation insights

Pricing

Plan
Price
Messages
Chatbots
Starter
$19/mo
1,000
1
Professional
$49/mo
3,000
2
Advanced
$299/mo
12,000
Unlimited
Enterprise
Custom
Custom
Custom
White-label available as a $49/month add-on.

Pros

  • Affordable starting price for teams testing AI chat
  • Strong Zapier integration for workflow automation
  • Clean setup process for non-technical users

Cons

  • Message limits are tight on lower plans
  • Less sophisticated AI than purpose-built enterprise tools
  • White-label still requires a separate add-on

Best For

Mid-market teams wanting a no-code chatbot with automation hooks but aren't ready to commit to an enterprise contract.

Customer Reviews

Ratings: G2: 4.6/5 (340+ reviews) | Capterra: 4.8/5 (65+ reviews)

Feature Comparison: All 9 Platforms

Feature
SiteGPT
Drift
Intercom Fin
Zendesk AI
Tidio
Haptik
Botpress
Chatbase
BotSonic
Content auto-sync
Monthly/Weekly/Daily
No
Manual
Manual
No
No
No
No
No
Lead capture
Built-in forms
Advanced
Basic
Basic
Built-in
Yes
Via API
Basic
Basic
Ecommerce ready
Yes
Limited
Yes
Yes
Native
Yes
Yes
No
Limited
Multilingual
95+ languages
Limited
Yes
Yes
Yes
Yes (incl. regional)
Yes
Yes
Yes
White-label
$39/mo
Included
Enterprise
Enterprise
Paid add-on
Yes
Plus plan+
$199/mo
$49/mo
Human escalation
Built-in
Built-in
Built-in
Built-in
Built-in
Built-in
Built-in
Limited
Built-in
Cloud storage sync
6 platforms
No
No
No
No
No
No
No
No
Starting price
$39/mo
Custom
Custom
Custom
$29/mo
Custom
$89/mo
$40/mo
$19/mo

Pricing Comparison

Tool
Entry Price
Enterprise
White-Label Cost
$39/mo
Custom
$39/mo add-on
Drift
Custom
Custom
Included
Intercom Fin
Custom
Custom
Enterprise only
Zendesk AI
~$55/agent/mo
Custom
Enterprise only
Tidio
$29/mo
Custom
Paid add-on
Haptik
Custom
Custom
Included
Botpress
$89/mo
~$2,000+/mo
Included from Plus
Chatbase
$40/mo
Custom
$199/mo add-on
BotSonic
$19/mo
Custom
$49/mo add-on

How to Choose the Right Enterprise AI Chatbot

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Choose SiteGPT if you:

  • Need to train the chatbot on existing content across websites, documentation, and cloud files
  • Want automatic content syncing so the chatbot stays accurate without manual updates
  • Serve customers in multiple languages
  • Need affordable white-labeling for agency use or multi-brand deployments
  • Want lead capture built into the chatbot without a separate CRM integration

Choose Drift if you:

  • Run account-based marketing for B2B enterprise sales
  • Need the chatbot primarily to book meetings and route hot prospects
  • Already use Salesforce or HubSpot as your CRM of record

Choose Intercom Fin if you:

  • Already use Intercom for customer support
  • Want to add AI resolution without switching platforms
  • Have high ticket volumes where per-resolution pricing makes economic sense

Choose Zendesk AI if you:

  • Run a large support operation on Zendesk
  • Want AI that fits into existing agent workflows
  • Need enterprise compliance and data handling at scale

Choose Tidio if you:

  • Run an ecommerce store on Shopify or WooCommerce
  • Need multi-channel chat across Messenger, Instagram, and WhatsApp
  • Have a small to mid-size team that wants affordable automation

Choose Haptik if you:

  • Operate in banking, insurance, healthcare, or telecom
  • Need compliance-grade AI with regional language support
  • Have budget for a fully managed enterprise deployment

Choose Botpress if you:

  • Have a development team that wants full control over conversation logic
  • Need custom integrations or self-hosted deployment options
  • Want white-labeling included without paying a premium add-on

Choose Chatbase if you:

  • Want to launch a basic chatbot in under 30 minutes
  • Need a simple FAQ-style chatbot for a website or landing page
  • Are testing the concept before investing in enterprise tools

Choose BotSonic if you:

  • Are a mid-market team that needs Zapier-powered automation
  • Want a no-code builder with a modest budget
  • Plan to grow into enterprise features as the team scales

Frequently Asked Questions

What is the best enterprise AI chatbot for customer support in 2026?

SiteGPT leads for teams that need content-trained chatbots with automatic syncing and native escalation. Zendesk AI and Intercom Fin are strong options for teams already invested in those platforms.

Which AI chatbot works best for ecommerce lead generation?

Tidio is purpose-built for ecommerce stores, with native Shopify integration. SiteGPT is the better choice for ecommerce brands that need multilingual support, white-labeled chatbots, or content training beyond product listings.

How much does an enterprise AI chatbot cost?

Entry-level plans start at $19-$40/month for tools like BotSonic and Chatbase. Mid-tier enterprise tools like SiteGPT Scale run $259/month. Full enterprise contracts for platforms like Drift, Haptik, and Zendesk AI typically start at $2,000+/month and scale based on volume.

Can enterprise AI chatbots handle multiple languages?

Yes. Most platforms on this list include multilingual support. SiteGPT supports 95+ languages. Haptik stands out for regional language support including Indian scripts. Verify specific language availability with any vendor before committing.

What's the difference between a chatbot for customer support and one for lead generation?

Support chatbots resolve questions using existing knowledge base content. Lead gen chatbots qualify visitors, capture contact details, and route them to sales. SiteGPT, Drift, and Tidio handle both use cases within a single platform, while tools like Zendesk AI skew toward support.

How does AI chatbot white-labeling work for agencies?

White-labeling removes the chatbot vendor's branding so agencies can present the tool under their own or their client's brand. SiteGPT charges $39/month for this, making it the most cost-effective option on this list. Chatbase charges $199/month, and most enterprise platforms only include white-labeling at higher contract tiers.

How do AI chatbots integrate with CRM and help desk tools?

Most platforms connect via native integrations or Zapier. SiteGPT supports webhook routing for lead data to any CRM. Drift and Intercom have deep native integrations with Salesforce and HubSpot. Zendesk AI integrates natively with the full Zendesk suite.

What makes a multi-language enterprise chatbot effective?

Beyond translation, an effective multilingual chatbot needs training data in each language, accurate responses that respect cultural context, and the ability to detect the user's language automatically. SiteGPT detects language automatically and responds accordingly based on its training content.

How long does it take to deploy an enterprise AI chatbot?

SiteGPT can be up and running in minutes - point it at a website URL and it builds the chatbot from the crawled content. Tools like Drift and Haptik typically involve a longer sales and implementation process, ranging from days to weeks for large enterprise rollouts.

Do enterprise chatbots reduce support costs?

Yes, when deployed correctly. Automating first-line support typically reduces ticket volume by 30-60% based on industry benchmarks. SiteGPT offers a Chatbot ROI Calculator to estimate savings based on current ticket volume and support team costs.

Conclusion

Enterprise AI chatbots in 2026 are mature, affordable, and capable of handling real business workloads. The differences between platforms come down to use case, integration depth, and total cost.
For most businesses - especially those with existing content spread across websites, documentation, and cloud storage - SiteGPT delivers the broadest capability at the lowest total cost. Automatic syncing keeps responses accurate. Built-in lead capture handles both support and sales. And at $39/month for white-labeling, it's the most agency-friendly option available.
Specialized teams have strong alternatives: B2B sales organizations should look at Drift, established help desk operations can extend with Zendesk AI or Intercom Fin, and ecommerce stores will find Tidio's native Shopify integration worth the tradeoff.
But for a platform that works across use cases without requiring a large implementation budget, SiteGPT is where to start.

Key Takeaways

  • Content training flexibility: SiteGPT supports 12 data source types - more than any competitor on this list
  • Automatic syncing: Content updates roll into the chatbot on a defined schedule, keeping responses accurate without manual work or republishing
  • Total cost: For white-label enterprise chatbots, SiteGPT comes in significantly below competitors at $118/month ($79 Growth plan + $39 white-label)
  • Multilingual reach: 95+ language support means one chatbot configuration serves your global customer base
  • Speed to launch: Most businesses are fully live within a day, not weeks of implementation work
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