Tidio Review (2026): Pricing, Lyro AI, Slack Integration, Alternatives

Tidio is a live chat and helpdesk platform with the Lyro AI agent. This review covers plans from $29 a month, what Lyro costs by volume, the Slack integration, and which alternative fits when Tidio does not.

Tidio Review (2026): Pricing, Lyro AI, Slack Integration, Alternatives
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Feb 14, 2026 10:26 AM
Tidio is a live chat and helpdesk platform with an AI agent named Lyro, and it fits small teams and online stores that want human chat, tickets, and AI in one inbox. Tidio has a free plan, paid plans from $29 a month, and a separate Lyro quota from $39 a month for 50 AI conversations.
TL;DR
  • Tidio is a helpdesk first. It combines live chat, ticketing, email, no-code Flows, and the Lyro AI agent. It holds 4.6 out of 5 on G2 from 1,962 reviews.
  • Tidio pricing has three meters. Starter is $29 a month, or $24.17 a month billed annually, for 100 billable conversations. Lyro AI conversations and Flows visitors are billed on top.
  • Lyro costs more as volume grows. 50 AI conversations cost $39 a month, 300 cost $210, and 750 cost $525, on monthly billing.
  • The Tidio Slack integration is plan-gated. Tidio lists it on the Plus and Premium plans. Plus starts at $300 a month plus usage.
  • Alternatives depend on the job. SiteGPT answers from your own content on a flat plan from $59 a month, or $39 a month billed yearly. It is not a helpdesk. Crisp or Tawk is the like-for-like live chat replacement.
Aspect
Verdict
Best for
Small teams and online stores that want live chat, tickets, and AI in one inbox
Free plan
Yes. 50 billable conversations a month, 50 one-time Lyro conversations, 100 Flows visitors
Paid pricing
Starter $29 a month, or $24.17 billed annually. Growth from $59, or $49.17 billed annually. Plus from $300 plus usage
Lyro AI Agent
From $39 a month, or $32.50 billed annually, for 50 AI conversations
Biggest strength
Human chat, ticketing, Flows, and AI in one tool with a free start
Biggest limitation
Three separate quotas. Slack, departments, and OpenAPI need Plus
Free trial
7 days, no credit card
G2 rating
4.6 out of 5 from 1,962 reviews
Summary graphic titled Tidio at a glance with four cards: what it is, what it costs, where it wins, and where it costs you
Summary graphic titled Tidio at a glance with four cards: what it is, what it costs, where it wins, and where it costs you

What is Tidio?

Tidio is a customer service platform that combines live chat, ticketing, email, no-code Flows, and an AI agent called Lyro. A business installs the Tidio widget on its website, and the team answers visitors from one shared inbox.
Tidio homepage describing AI customer service that automates service and drives sales, captured October 2026
Tidio homepage describing AI customer service that automates service and drives sales, captured October 2026
Tidio sells three products that can be bought alone or together, according to its pricing page:
  • Customer service. Live chat, ticketing, and email handled by your team.
  • Lyro AI Agent. An AI agent that answers from your service content.
  • Flows. Rule-based chat paths that you build without code.
Tidio sits on the helpdesk side of this category. A content-trained chatbot such as SiteGPT has no ticket queue. The difference matters when you compare prices, because Tidio bills human conversations and AI conversations as two separate quotas.

What does Tidio mean by a billable conversation?

A billable conversation in Tidio is any live chat, ticket, email, or social conversation that includes a message from a human agent. A conversation counts once, however many messages it holds.
Three rules limit the count:
  • Unanswered messages are free. Spam and messages you do not reply to do not count.
  • Bot replies are not agent replies. Answers from Flows and Lyro do not make a conversation billable.
  • Lyro has its own counter. A Lyro conversation is any conversation with at least one Lyro reply, and it draws from the Lyro quota.

How does Tidio work?

Tidio works in four steps:
  1. Install the widget. Add Tidio to a website, a Shopify store, or a WordPress site.
  1. Connect channels. Tidio lists Messenger, Instagram, WhatsApp, and email as channels for the same inbox.
  1. Add automation. Build Flows for set paths, and give Lyro your service content.
  1. Answer and hand off. Lyro replies first when it can. Your team takes over in the inbox, the desktop app, or the mobile app.

What features does Tidio offer?

Tidio offers five feature groups that matter for a buying decision: live chat, ticketing, the Lyro AI agent, Flows, and integrations.

Live chat, typing preview, and visitor list

Tidio live chat is the core of every plan. Starter lists a live visitors list, operating hours, and basic analytics. The Growth plan adds a live typing preview, viewed pages history, macros, automatic chat assignment, and user permissions.
The live typing preview shows what a visitor is typing before the message is sent. It starts on Growth at $59 a month, or $49.17 a month billed annually.

Ticketing and email

Tidio ticketing turns emails, live chats, and social messages into tickets that you assign to operators. Starter includes live chat and ticketing. Ticketing automations, departments, and multiproject are listed on Plus.
Self-serve plans allow up to 10 agents. Plus allows a custom number of seats.

Lyro AI Agent

Lyro is Tidio's AI agent. It answers customer questions from the content you give it and hands the chat to a person when it cannot help. Tidio says Lyro resolves up to 67% of customer questions, which is the vendor's own figure.
The pricing page lists four ways to feed Lyro:
  • FAQ upload
  • FAQ scraper
  • Website scraper
  • Import of Zendesk articles
Lyro also runs Actions that call external systems. The first Action is free, and full access needs a paid Lyro quota. Lyro can work on other helpdesks such as Zendesk, Intercom, and Salesforce. The Lyro page says that setup is available with Tidio Premium.
Lyro answers from your own content with retrieval-augmented generation (RAG). How handoff differs across tools is covered in AI chatbots with human handoff.

Flows

Flows are rule-based chat paths built in a visual editor. They follow the rules you write, so they suit set tasks such as collecting a quote request or recovering a missed chat.
The free plan lets Flows reach 100 unique visitors a month. Paid Flows quotas start at $29 a month, or $24.17 a month billed annually, for 2,000 visitors. Real store examples of this pattern are in ecommerce chatbot examples.

Does Tidio integrate with Slack?

Yes. Tidio has a Slack integration, and Tidio lists it under the Plus and Premium plans. The Tidio and Slack page describes three uses:
  • New chat and lead alerts post to the Slack channels you choose.
  • Notification rules decide which chats, alerts, and summaries reach each channel.
  • The team discusses a chat in Slack, then assigns and answers it in the Tidio panel.
The integration sends alerts to Slack. Replies to customers still happen in Tidio. Plus starts at $300 a month plus usage, so a small team on Starter or Growth should confirm Slack access with Tidio before planning around it.
Question
Tidio
SiteGPT
Slack integration
Yes
Yes
Plan needed
Listed on Plus and Premium
Growth and above
Lowest price with Slack
From $300 a month plus usage
$129 a month, or $79 a month billed yearly

Other Tidio integrations and CRM

Tidio's integrations page lists Shopify, WordPress, Instagram, Messenger, WhatsApp, Zendesk, Zapier, and an OpenAPI among its popular connections. The page says integration availability depends on the plan.
Tidio is not a CRM. It keeps visitor info and visitor notes next to each conversation, and it connects to outside tools through its integrations. OpenAPI access is listed on Plus.

How much does Tidio cost in 2026?

Tidio costs $0 on the free plan, $29 a month on Starter, and from $59 a month on Growth, on monthly billing. Annual billing gives two months free. The Lyro AI Agent and Flows are billed as separate quotas.
Plan
Monthly billing
Annual billing (per month)
Billable conversations
Notable features
Free
$0
$0
50 a month
50 one-time Lyro conversations, 100 Flows visitors
Starter
$29
$24.17
100 a month
Live chat, ticketing, live visitors list, basic analytics
Growth
From $59
From $49.17
From 250, up to 2,000
Live typing preview, macros, permissions, advanced analytics
Plus
From $300 plus usage
From $300 plus usage
Custom
Departments, multiproject, custom branding, OpenAPI, custom seats
Premium
Custom
Custom
Custom
From 3,000 Lyro conversations, pay-per-resolution billing, SSO
Source: Tidio pricing.
Starter on annual billing costs $290.04 a year. Twelve months of monthly billing cost $348. Annual billing saves $57.96 a year, or 17%.
The trial runs 7 days and needs no credit card. An account that does not upgrade drops to the free plan when the trial ends.

How much does the Lyro AI Agent cost?

The Lyro AI Agent costs from $39 a month, or $32.50 a month billed annually, for 50 AI conversations. Every account gets 50 Lyro conversations once for free. A monthly Lyro quota needs a paid Lyro plan.
The table shows four quotas from Tidio's pricing calculator on monthly billing:
Lyro conversations a month
Monthly price
Cost per AI conversation
50
$39
$0.78
150
$110
$0.73
300
$210
$0.70
750
$525
$0.70
The unit price settles at $0.70 per AI conversation from 300 conversations up. More than 1,000 Lyro conversations a month needs a custom quote on Plus or Premium.
Bar chart of Tidio Lyro AI Agent monthly cost by AI conversations: 39 dollars for 50, 110 for 150, 210 for 300, and 525 for 750
Bar chart of Tidio Lyro AI Agent monthly cost by AI conversations: 39 dollars for 50, 110 for 150, 210 for 300, and 525 for 750

What does Tidio cost at your volume?

Tidio costs $89 a month for 400 billable conversations and $249 a month for 1,500, on monthly billing. Those are Growth plan steps from the pricing calculator.
Billable conversations a month
Plan
Monthly price
Cost per conversation
100
Starter
$29
$0.29
400
Growth
$89
$0.22
800
Growth
$159
$0.20
1,500
Growth
$249
$0.17
More than 2,000
Plus or Premium
Contact sales
Not published
Here is one worked bill. A store answers 400 chats with its team and lets Lyro handle 300 more, on monthly billing:
Line
Math
Monthly cost
Growth, 400 billable conversations
1 x $89
$89
Lyro, 300 AI conversations
1 x $210
$210
Remove Tidio branding
1 x $20
$20
Total
Sum of the three lines
$319
Lyro is 66% of that bill. The $29 Starter price covers the first 100 human conversations only. How these prices compare across the category is in the AI chatbot pricing comparison.

Can you remove the "Powered by Tidio" branding?

Yes. Removing the Tidio branding is a paid add-on at $20 a month, or $16.67 a month billed annually. The self-serve plans list this one branding option. Custom branding is listed on Plus.

Is there still a Tidio Communicator plan?

No. Tidio's pricing page lists five plans: Free, Starter, Growth, Plus, and Premium. It lists no plan named Communicator and no per-operator price.

What are the pros and cons of Tidio?

Pros

  • A real free plan. 50 billable conversations a month cost nothing, with no trial clock.
  • A trial with no card. The 7-day trial opens every paid feature without payment details.
  • One inbox for human work. Live chat, tickets, email, Messenger, Instagram, and WhatsApp land in one place.
  • Unanswered chats are free. A conversation is billable only after a human agent replies.
  • AI and rules together. Lyro answers open questions, and Flows handle set paths.
  • Low entry price. Starter is $24.17 a month billed annually.
  • Mobile and desktop apps. Agents can reply away from the browser.

Cons

  • Three meters to manage. Human conversations, Lyro conversations, and Flows visitors each have a quota and a price.
  • Lyro adds up. 300 AI conversations cost $210 a month, which is more than seven times the Starter price.
  • The free Lyro allowance is one-time. The 50 free Lyro conversations do not refresh each month.
  • Slack and OpenAPI are gated. Both are listed on Plus, which starts at $300 a month plus usage.
  • Seats stop at 10 on self-serve plans. A larger team needs Plus.
  • No HIPAA business associate role. Tidio's terms say Tidio is not a HIPAA Business Associate.

What do users say about Tidio?

Tidio holds 4.6 out of 5 on G2 from 1,962 reviews. 1,565 of those reviews give five stars, which is 80%. Another 338 give four stars, and 59 give three stars or fewer.
G2's summary of the reviews says users praise the easy setup and the user-friendly interface. The same summary says reviewers value how Tidio automates replies and saves time.

Is Tidio HIPAA compliant?

Tidio's terms of service state that "Tidio is not a HIPAA Business Associate" and that the customer remains responsible for any ePHI it submits. The Lyro page lists SOC 2 and HIPAA compliance under its custom AI agent offer, which is sold through sales.
A healthcare team should ask Tidio for written terms before sending patient data. SiteGPT signs a BAA on the Enterprise plan only, and chat integrations are not available on a HIPAA-enabled SiteGPT account. The details are on the SiteGPT HIPAA page. Other options are compared in HIPAA compliant AI chatbots.

Who should use Tidio?

Tidio is a good fit if you:
  • Run a small team or an online store and want live chat and tickets in one inbox
  • Want to start free and pay later
  • Need human agents on Messenger, Instagram, and WhatsApp
  • Want rule-based Flows next to an AI agent
  • Handle fewer than 2,000 human conversations a month
Tidio is a poor fit if you:
  • Want most questions answered by AI and need one fixed bill for it
  • Need Slack alerts or API access on a small budget
  • Have more than 10 agents and no budget for Plus
  • Handle patient data and need a signed BAA

What are the best Tidio alternatives?

The best Tidio alternative depends on which part of Tidio you want to replace. No tool here is best overall. The order follows three criteria: fit for a team that mainly wants automated answers, whether the price is public, and how the tool bills.
#
Tool
Best for
Starting price
Main trade-off
1
Answers trained on your own content at a flat plan price
$59 a month, or $39 a month billed yearly
Not a helpdesk. No ticketing, no free plan
2
A like-for-like live chat and inbox replacement at a flat workspace price
Free for 2 seats. Mini is $45 a month per workspace
Included AI credits are small: $5 on Mini, $25 on Essentials
3
Free live chat with no conversation quota to buy
Free platform. AI Assist from $29 a month
Removing the badge costs $29 a month
4
A content-trained agent with a free plan
Free for 50 message credits. Hobby is $40 a month
Helpdesk starts on Standard at $150 a month
SiteGPT comes first for a reader who is leaving Tidio because of the Lyro bill, since it replaces the AI answers and nothing else. A reader who wants to replace the Tidio inbox should skip to Crisp or Tawk. Those two are the like-for-like live chat replacements. A longer list is in Tidio alternatives.

1. SiteGPT: best for answers trained on your own content at a flat plan price

SiteGPT is an AI chatbot trained on your own content for customer service and lead generation. It replaces the Lyro part of Tidio. It does not replace the Tidio inbox, and it has no ticketing.
SiteGPT homepage with a chatbot trained on website content, captured October 2026
SiteGPT homepage with a chatbot trained on website content, captured October 2026
  • Content sources: URLs, sitemaps, files, raw text, Google Drive, Dropbox, OneDrive, Box, Notion, GitHub, and YouTube.
  • Pricing: Starter is $59 a month, or $39 a month billed yearly, with 4k GPT-4.1-mini messages a month. Growth is $129, or $79 billed yearly, with 10k messages. Scale is $429, or $259 billed yearly, with 40k messages.
  • Integrations: Slack, Crisp, Messenger, Google Chat, Freshdesk Messaging, and Zoho SalesIQ from Growth. Zendesk from Scale. There is no Intercom or HubSpot integration today.
  • Trade-off: there is no free plan, and the 7-day trial needs a credit card. Starter has no chat integrations and refreshes content manually.
  • Rating: 4.9 out of 5 from 12 reviews on G2.
  • Best for: teams whose questions are mostly answered by content they already have, and who want a fixed monthly price.

2. Crisp: best like-for-like live chat replacement at a flat workspace price

Crisp is a shared inbox and live chat helpdesk that charges a flat price per workspace. It is the closest swap for a team that likes the Tidio inbox and dislikes conversation quotas.
Crisp homepage with an omnichannel inbox and a flat pricing label, captured October 2026
Crisp homepage with an omnichannel inbox and a flat pricing label, captured October 2026
  • Pricing: Free includes 2 seats. Mini is $45 a month with 4 seats. Essentials is $95 a month with 10 seats. Plus is $295 a month with 20 seats or more, according to Crisp pricing.
  • AI: plans include AI credits of $5 on Mini, $25 on Essentials, and $75 on Plus.
  • Trade-off: the omnichannel inbox, knowledge base, and routing rules start on Essentials. The ticketing system and white labelling start on Plus.
  • Best for: teams that want the price to stay flat as conversation volume grows. SiteGPT runs inside Crisp from the Growth plan, as the AI chatbot for Crisp guide explains.

3. Tawk: best free live chat replacement

Tawk is a free live chat platform with an inbox, a CRM, and a knowledge base. The vendor charges for optional add-ons and keeps the platform free.
Tawk homepage with a 100% Free label above the inbox, captured October 2026
Tawk homepage with a 100% Free label above the inbox, captured October 2026
  • Pricing: the platform is free. AI Assist has a free tier for limited volume, and paid plans start at $29 a month. Whitelabel costs $29 a month, according to the Tawk add-ons page.
  • Trade-off: the free widget carries a "Powered by" badge until you pay to remove it.

4. Chatbase: best content-trained agent with a free plan

Chatbase is an AI agent builder trained on your content, with a native helpdesk on its Standard plan. It suits a team that wants to test a content-trained agent before paying.
Chatbase homepage describing conversational agents for customer experience, captured October 2026
Chatbase homepage describing conversational agents for customer experience, captured October 2026
  • Pricing: Free includes 50 message credits a month. Hobby is $40 a month with 700 credits. Standard is $150 a month with 4,000 credits and the helpdesk. Yearly billing takes 20% off, according to Chatbase pricing.
  • Trade-off: removing the Chatbase badge costs $99 a month. Free agents are deleted after 14 days of inactivity.
  • Best for: small teams that want a free tier first. The Chatbase review covers the plans in depth.
Teams that have outgrown small-business helpdesks can compare larger ones in Intercom alternatives.

The stack: which tool does which job

A customer service stack has three layers, and Tidio and SiteGPT sit in different ones. Tidio is a helpdesk with an AI add-on. SiteGPT is a knowledge-trained answer layer and has no helpdesk.
Layer
Job
Tool
Helpdesk and live chat
Shared inbox, tickets, email, and human agents
Tidio, Crisp, or Tawk
Rule-based automation
Set chat paths for quotes, carts, and missed chats
Tidio Flows
Knowledge-trained answer layer
Answers questions from your website, files, and documents
SiteGPT, or Tidio Lyro
Human escalation
Takes over when the AI cannot help
Your agents in the helpdesk
SiteGPT fits this stack in two cases. The first is a team with no ticket queue that wants answers on its website. The second is a team on Crisp, Zendesk, or Freshdesk Messaging that adds SiteGPT as the answer layer through an integration.
SiteGPT has no Tidio integration. A team that stays on the Tidio inbox should use Lyro for AI answers.

Tidio vs SiteGPT: which one fits?

Tidio and SiteGPT solve different problems, so compare the job first and the price second.
Criterion
Tidio
SiteGPT
Core job
Live chat and helpdesk with an AI agent add-on
Chatbot that answers from your own content
Ticketing and shared email inbox
Yes
No
AI content sources
FAQ upload, FAQ scraper, website scraper, Zendesk articles
URLs, sitemaps, files, raw text, Google Drive, Dropbox, OneDrive, Box, Notion, GitHub, YouTube
Billing unit
Billable conversations, Lyro conversations, Flows visitors
Messages
Entry paid price
$29 a month, or $24.17 billed annually
$59 a month, or $39 billed yearly
Entry AI quota
50 Lyro conversations for $39 a month
4k GPT-4.1-mini messages a month on Starter
Free plan
Yes
No
Free trial
7 days, no card
7 days, card required
Slack
Listed on Plus and Premium
Growth and above
Remove branding
$20 a month, or $16.67 billed annually
$59 a month, or $39 billed yearly
HIPAA
Terms say Tidio is not a Business Associate
BAA on Enterprise only
Tidio is cheaper at the entry level. Starter on annual billing costs $290.04 a year, and SiteGPT Starter on annual billing costs $468 a year. Tidio costs $177.96 less, or 38%. Removing branding is also cheaper on Tidio.
The math changes when AI does most of the work. Tidio with 400 billable conversations and 300 Lyro conversations costs $299 a month on monthly billing. SiteGPT Growth costs $129 a month on monthly billing for 10k GPT-4.1-mini messages. The two plans count different units, so estimate your own volume in both before comparing.
Choose Tidio when people answer most chats and you need tickets. Choose SiteGPT when content you already have can answer most questions and you want a fixed plan price. The full SiteGPT vs Tidio comparison goes deeper.

How to choose between Tidio and its alternatives

If you need...
Pick...
Why
Live chat and tickets in one inbox, starting free
Tidio
The free plan covers 50 billable conversations a month
Rule-based chat paths for a store
Tidio
Flows are part of the platform
AI answers from your website and documents on a fixed plan
SiteGPT
Plans have fixed prices and message quotas
Slack for less than $300 a month
SiteGPT Growth
Slack is included at $129 a month, or $79 billed yearly
A shared inbox with no conversation quota
Crisp
It charges one flat price per workspace
Human live chat at no cost
Tawk
The platform is free
A content-trained agent to test for free
Chatbase
The free plan has 50 message credits a month
A signed BAA
SiteGPT Enterprise, or another vendor that signs one
Tidio's terms say it is not a HIPAA Business Associate
Decision tree with three questions: who should answer most chats, how you want to pay, and where your team works
Decision tree with three questions: who should answer most chats, how you want to pay, and where your team works

Frequently asked questions

Basics

What is Tidio?

Tidio is a customer service platform that combines live chat, ticketing, email, no-code Flows, and an AI agent called Lyro. Teams use it to answer website visitors from one shared inbox.

What does Tidio mean?

Tidio is a brand name. It refers to the company and its live chat and helpdesk platform.

What is Tidio used for?

Tidio is used for live chat with website visitors, ticketing, and automated answers. Online stores also use Flows to recover carts and collect leads. A store that still needs to pick between Tidio, Gorgias, Chatbase and other options can start with the ecommerce chatbot solutions guide.

Is Tidio a CRM?

No. Tidio is a helpdesk and live chat tool. It stores visitor info and notes next to each conversation and connects to other tools through integrations.

Pricing

Is Tidio free?

Yes. The free plan includes 50 billable conversations a month, 50 one-time Lyro AI conversations, and Flows for 100 visitors a month.

How much does Tidio cost?

Tidio Starter costs $29 a month, or $24.17 a month billed annually. Growth starts at $59 a month, or $49.17 billed annually. Plus starts at $300 a month plus usage, and Premium is custom.

How much does the Tidio chatbot cost?

The Lyro AI Agent starts at $39 a month, or $32.50 a month billed annually, for 50 AI conversations. On monthly billing, 150 conversations cost $110 and 300 cost $210.

Does Tidio charge per agent?

No. Tidio charges by billable conversations. Self-serve plans allow up to 10 agents, and Plus allows a custom number of seats.

Does Tidio have a free trial?

Yes. The trial runs 7 days and needs no credit card. The account moves to the free plan if you do not upgrade.

Features and integrations

Does Tidio integrate with Slack?

Yes. Tidio has a Slack integration that posts chat and lead alerts to Slack channels. Tidio lists it under the Plus and Premium plans, and replies still happen in the Tidio panel.

Does Tidio show what visitors are typing?

Yes. The live typing preview is listed on the Growth plan and above.

Can you remove Tidio branding?

Yes. Removing the "Powered by Tidio" branding costs $20 a month, or $16.67 a month billed annually.

Does Tidio offer white label?

Tidio's self-serve plans list one branding option, a paid add-on that removes Tidio branding. Custom branding is listed on Plus.

Does Tidio work with Shopify and WordPress?

Yes. Tidio's integrations page lists both Shopify and WordPress.

Alternatives

What are the best Tidio alternatives?

SiteGPT fits teams that want answers trained on their own content at a flat plan price. Crisp fits teams that want a like-for-like inbox with a flat workspace price. Tawk fits teams that want free live chat. Chatbase fits teams that want a content-trained agent with a free plan.

Is there a free Tidio alternative?

Yes. Tawk is free for the whole live chat platform. Crisp has a free plan with 2 seats, and Chatbase has a free plan with 50 message credits a month. SiteGPT has no free plan.

Is Tidio or SiteGPT better for customer service?

Tidio is better when people answer most chats and the team needs tickets. SiteGPT is better when most questions can be answered from your website and documents, and you want a fixed price.

Which is cheaper, Tidio or Crisp?

Tidio is cheaper at low volume, because Starter costs $29 a month against $45 for Crisp Mini. Crisp is cheaper at higher volume, because Essentials stays at $95 a month while 800 Tidio conversations cost $159.

Sources

All pages opened on 8 October 2026.

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