Table of Contents
- What is Denser AI?
- How does Denser AI work?
- What makes Denser AI different from other chatbot platforms?
- What features does Denser AI offer?
- Content sources
- Channels and deployment
- Actions, cards, and playbooks
- Helpdesk and human handoff
- Answer quality and languages
- Security and compliance
- How much does Denser AI cost in 2026?
- What does Denser AI cost per year?
- What does a Denser AI query cost?
- What are Denser AI's pros and cons?
- Pros
- Cons
- What do users say about Denser AI?
- Is Denser AI good for customer service automation?
- What are the best Denser AI alternatives?
- 1. Chatbase: best for a like-for-like swap with voice
- 2. SiteGPT: best for customer service with escalation on every plan
- 3. DocsBot: best for a free plan with more pages
- 4. CustomGPT: best for many agents and large document sets
- What does human handoff cost on each tool?
- What does an unbranded widget cost on each tool?
- Denser AI vs SiteGPT: which one fits?
- How to choose between Denser AI and its alternatives
- Frequently asked questions
- Basics
- What is Denser AI?
- Is DenserAI the same as Denser AI?
- Who is behind Denser AI?
- Pricing and free plan
- Is Denser AI free?
- How much does Denser AI cost?
- Can I remove Denser AI branding?
- Features and compliance
- Does Denser AI support human handoff?
- Does Denser AI integrate with Zendesk or HubSpot?
- Is Denser AI SOC 2 compliant?
- How many languages does Denser AI support?
- Alternatives
- What are the best Denser AI alternatives?
- Is Denser AI or Chatbase better?
- How does Denser AI compare to SiteGPT?
- Sources
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Created time
Jan 16, 2026 10:43 AM
Denser AI (also written DenserAI) is an AI support agent that answers from your website and documents with a citation on every reply, and it fits teams that want cited answers, a free plan, and a built-in helpdesk in one tool. It costs $0 for 20 queries a month, then $39, $119, $399, or $899 a month on monthly billing. Teams that need human handoff on a small budget, a SOC 2 Type II report today, or an unbranded widget should compare the alternatives below first.
TL;DR
- Denser AI builds a chatbot from website crawls, files, Google Drive, and Q&A pairs, cites the source passage for each answer, and deploys to a website widget, help page, email, phone, WhatsApp, Slack, Telegram, WordPress, and Shopify.
- Pricing on monthly billing: Free (20 queries a month), Starter $39 (1,500 queries), Standard $119 (7,500), Business $399 (15,000), Enterprise $899 (50,000). Yearly billing takes 20% off.
- Three gates matter. The helpdesk queue and "Talk to a person" escalation start on Standard at $119 a month. Free and Starter cap each bot at 100 pages. The pricing page lists no option to remove Denser branding.
- Compliance is the main procurement gap. Denser says SOC 2 is in progress and not certified yet, and its pricing and enterprise pages mention no HIPAA BAA.
- Among alternatives, Chatbase is the closest swap. SiteGPT fits customer service teams that need escalation on every plan, SOC 2 Type II today, and a signed BAA on Enterprise. SiteGPT has no free plan and no phone channel.
Aspect | Verdict |
Best for | Teams that want cited answers, actions, and a helpdesk ticket queue in one product |
Free plan | Yes, with no credit card. 1 bot, 1 member, 20 queries a month, 100 pages or 50 MB |
Paid pricing | Starter $39, Standard $119, Business $399, Enterprise $899 a month on monthly billing. $32, $96, $320, and $720 a month on yearly billing |
Biggest strength | Every answer links to its source passage, and Answer Quality flags the questions your content misses |
Biggest limitation | Helpdesk and escalation need Standard ($119 a month), and SOC 2 is not certified yet |
Human handoff | Live takeover or a ticket with the transcript attached, from Standard |
G2 rating | 4.8 out of 5 from 7 reviews |
What is Denser AI?
Denser AI is a customer experience platform with AI chatbots for automated answers and a helpdesk for live chat, tickets, and team follow-up. The chatbot answers from your own content and links each reply to the passage it came from.
The Denser AI home page describes the product as AI agents for customer service that build, test, and fix themselves. It reports 2,000+ active teams. The company says its team comes from AI and NLP work at Amazon, Microsoft, and Meta.
Chat with PDF is one feature of the platform and also a free tool. Every plan has a public monthly and yearly price.
How does Denser AI work?
Denser AI works in three steps, as described on its website chatbot page:
- Connect your sources. Paste your site URL, and Denser crawls and indexes every page. Add PDFs, Word, PowerPoint, and plain text files on top.
- Test it in the dashboard. Ask real questions in the live preview and check the citation behind each answer. Tune the prompt, theme, and lead form.
- Deploy it. Copy one snippet onto your site. Each other channel is a switch in the same dashboard.
Answers come from retrieval-augmented generation (RAG). Denser finds the relevant passage first, then answers from it. When the answer is not in your content, the chatbot can say so and route the question instead of guessing.
A newer option is the Denser AI Assistant. You ask it to test your agent, and it puts sample customer questions to the agent, finds failed answers, and proposes fixes such as adding a missing page. Every change waits for your approval.
What makes Denser AI different from other chatbot platforms?
Denser AI differs from most content-trained chatbots in four ways.
- Citations on every answer. Each grounded reply links to the exact source passage. Denser says retrieval runs on its open-source Denser Retriever.
- Answer Quality grading. Every reply is graded, and weak ones are flagged with a cause such as missing content or a contradiction between sources. The grading runs on every plan, and the flagged questions are visible from Standard.
- A helpdesk in the same product. Escalated chats become tickets in a shared queue, so a team does not need a separate helpdesk for handoffs.
- Query-based pricing with a free plan. Plans count queries a month, with a free tier of 20 queries for testing.
Other tools now cover several of these points. Chatbase also has a native helpdesk, and CustomGPT also cites sources on every answer. The differences show up in price, plan gates, and compliance.
What features does Denser AI offer?
Denser AI offers six feature groups that matter for a buying decision: content sources, channels, actions, human handoff, answer quality, and security.
Content sources
Denser connects four source types, according to its docs FAQ.
Source type | What it covers |
Website crawl | A whole domain, a single URL, or a sitemap |
File uploads | PDF, DOCX, XLSX, PPTX, TXT, HTML, CSV, TSV, and XML |
Google Drive | Files from a connected Drive account |
Q&A pairs | Curated questions and answers you write |
You can mix sources in one chatbot. The page limit per bot depends on the plan: 100 pages or 50 MB on Free and Starter, 2,000 pages or 1 GB on Standard, 10,000 pages or 5 GB on Business, and 50,000 pages or 25 GB on Enterprise.
Channels and deployment
Denser deploys one agent to several channels from the same knowledge base:
- Website chat widget or inline frame, by script tag, iframe, or React component
- Hosted help page
- Email, by forwarding a support address to an address Denser gives you
- Phone, through Twilio or Vapi
- WhatsApp, Slack, Telegram, WordPress (plugin), and Shopify
- REST API, with TypeScript and Python SDKs
Denser says the widget needs no developer. The API and phone channels do.
Actions, cards, and playbooks
Denser agents can act during a conversation. Listed actions include calling your API, booking meetings on a Cal calendar, reading Stripe billing, posting to Slack, and searching, checking, cancelling, or returning Shopify orders. Changes wait for the customer's confirmation.
Cards show products, orders, and plans as scannable blocks. Playbooks chain actions into step-by-step procedures. Each plan caps the combined number of actions, cards, and playbooks per bot: 1 on Free, 5 on Starter, 10 on Standard, and 20 on Business and Enterprise.
Helpdesk and human handoff
Denser hands a conversation to a person in two ways. A teammate can take over the live chat, or the agent creates a ticket with the transcript and visitor details attached.
The pricing page places the helpdesk ticket queue, "Talk to a person" escalation, and ticket filing into Zendesk, Intercom, Freshdesk, or HubSpot on Standard and above. Its FAQ says Free and Starter build chatbots without the helpdesk behind them. How this compares across tools is covered in AI chatbots with human handoff.
Answer quality and languages
Answer Quality grades each answer and clusters the unanswered questions by topic, so a team can see which content is missing. Query logs are kept for 30 days on Starter, 90 days on Standard, and 360 days on Business and Enterprise.
The Denser enterprise page says the chatbot answers in 80+ languages from a single knowledge base.
Security and compliance
Denser states that data is encrypted in transit and at rest, and that your content powers only your own chatbots and never trains shared models. It offers role-based access and lets you export or delete sources and conversations.
Denser is not SOC 2 certified. Its enterprise FAQ says the SOC 2 process is underway. The pricing and enterprise pages do not mention a HIPAA BAA or a signed DPA. Teams with a legal gate should read the guides to HIPAA compliant AI chatbots and GDPR compliant chatbot platforms before shortlisting any vendor.
How much does Denser AI cost in 2026?
Denser AI costs $0 for the Free plan, $39 a month for Starter, $119 for Standard, $399 for Business, and $899 for Enterprise on monthly billing. Yearly billing takes 20% off. All figures come from the Denser AI pricing page, which quotes US dollars.
Plan | Monthly billing | Yearly billing (per month) | Queries a month | Bots | Members | Pages or storage per bot | Notable inclusions |
Free | $0 | $0 | 20 | 1 | 1 | 100 pages or 50 MB | 1 action, card, or playbook. No credit card |
Starter | $39 | $32 ($384 a year) | 1,500 | 2 | 1 | 100 pages or 50 MB | 5 actions per bot, 30-day query logs |
Standard | $119 | $96 ($1,152 a year) | 7,500 | 4 | 5 | 2,000 pages or 1 GB | Helpdesk queue, escalation, Zendesk, Intercom, Freshdesk, and HubSpot tickets, Answer Quality insights |
Business | $399 | $320 ($3,840 a year) | 15,000 | 8 | 10 | 10,000 pages or 5 GB | 20 actions per bot, 360-day logs, dedicated accuracy support |
Enterprise | $899 | $720 ($8,640 a year) | 50,000 | 8 | 50 | 50,000 pages or 25 GB | Priority support, SLAs, private LLM deployment as an add-on |
Every paid plan starts with a 7-day trial. The trial asks for a card up front, and Denser says it charges nothing until day 8.
What does Denser AI cost per year?
Yearly billing saves $84 on Starter, $276 on Standard, $948 on Business, and $2,148 on Enterprise.
Plan | 12 months on monthly billing | 12 months on yearly billing | Saving |
Starter | $468 | $384 | $84 |
Standard | $1,428 | $1,152 | $276 |
Business | $4,788 | $3,840 | $948 |
Enterprise | $10,788 | $8,640 | $2,148 |
What does a Denser AI query cost?
A Denser AI query costs between $0.016 and $0.027 at each plan's full quota on monthly billing. Standard is the cheapest per query at $15.87 per 1,000.
Plan | Monthly price | Queries included | Cost per 1,000 queries |
Starter | $39 | 1,500 | $26.00 |
Standard | $119 | 7,500 | $15.87 |
Business | $399 | 15,000 | $26.60 |
Enterprise | $899 | 50,000 | $17.98 |
Business costs more per query than Standard. The extra $280 a month buys 4 more bots, 5 more members, 5 times the pages per bot, and longer log retention. Pick Business for those limits. It does not lower the price per query.
How these prices compare across the category is in the AI chatbot pricing comparison.
What are Denser AI's pros and cons?
Pros
- Cited answers. Each grounded reply links to the source passage, so visitors and your team can check it.
- A free plan with no card. 20 queries a month is enough to test answers on a small site.
- A helpdesk in the box. Standard adds a ticket queue, live takeover, and ticket filing into Zendesk, Intercom, Freshdesk, or HubSpot.
- Answer Quality. Weak answers are flagged with a cause and grouped by topic.
- Many channels. Widget, help page, email, phone, WhatsApp, Slack, Telegram, WordPress, Shopify, and an API.
- Actions and playbooks. The agent can book meetings, read Stripe billing, and handle Shopify orders with the customer's confirmation.
- Public pricing. Every plan has a listed monthly and yearly price.
Cons
- Handoff starts at $119 a month. Free and Starter have no helpdesk or "Talk to a person" escalation.
- Small page limits on entry plans. Free and Starter cap each bot at 100 pages or 50 MB.
- No listed branding removal. The pricing page shows no plan or add-on that removes Denser branding.
- SOC 2 not certified. Denser says the audit is in progress, and no BAA or DPA is listed.
- Few source types. Website crawls, files, Google Drive, and Q&A pairs. Notion, Dropbox, OneDrive, GitHub, and YouTube are not listed.
- Business costs more per query than Standard. $26.60 per 1,000 queries against $15.87.
- Phone needs a developer. Calls run through Twilio or Vapi, which you set up yourself.
What do users say about Denser AI?
Denser AI holds 4.8 out of 5 on G2 from 7 reviews, under the listing name Denser Search and Chat. Seven reviews is a small base for a rating.
The G2 listing still shows older vendor-supplied prices, such as a $19 Starter plan. The Denser pricing page is the current source.
Denser publishes its own customer results, which are vendor-reported. Its home page quotes a marketing analyst at APL who says the chatbot cut customer service tickets by about 50%. Named customers include Onondaga County and the City of San José.
Is Denser AI good for customer service automation?
Denser AI is a good fit for customer service automation when the team can pay for Standard and wants the chatbot and the ticket queue in one product.
Denser AI is a good fit if you:
- Want cited answers that customers and agents can check
- Need a helpdesk queue and live takeover, and can pay $119 a month for them
- Serve customers by email, phone, or WhatsApp from the same knowledge base
- Want the agent to book meetings or handle Shopify orders
- Want a free plan to test before paying
Denser AI is a poor fit if you:
- Need human handoff on a plan under $119 a month
- Need more than 100 pages per bot under $119 a month
- Need a SOC 2 Type II report or a signed BAA now
- Train on Notion, Dropbox, OneDrive, GitHub, or YouTube
- Need the widget without vendor branding
What are the best Denser AI alternatives?
The best Denser AI alternative depends on why you are leaving. No tool here is best overall. Each one is labelled with the case it fits.
The ranking uses four criteria that match the most common reasons to leave Denser: where human handoff starts, compliance proof (SOC 2 Type II and a BAA), what an unbranded widget costs, and how many pages an entry plan holds.
# | Tool | Best for | Starting price | Free option | Main trade-off |
1 | A like-for-like swap with a native helpdesk, voice agents, and many helpdesk connectors | $40 a month, or $32 a month billed yearly, for 700 message credits | 7-day trial | Helpdesk starts on Standard at $150 a month. Branding removal is $99 a month | |
2 | Customer service with escalation on every plan, SOC 2 Type II, and a BAA on Enterprise | $59 a month, or $39 a month billed yearly | 7-day trial, card required | No free plan, no phone channel, chat integrations from Growth | |
3 | A free plan with more pages and more source types | $49 a month for 5,000 AI credits | Free plan: 100 AI credits a month | Escalation starts at $149 a month. Unbranded widgets need Business at $499 | |
4 | Many agents and large document sets with citations | $99 a month, or $89 a month billed annually | 7-day trial | 1,000 queries on Standard. Branding removal needs Premium at $499 |
Chatbase is first because it does what Denser does and adds voice agents and a longer list of helpdesk connectors. Its helpdesk sits behind a $150 plan, which is $31 a month more than Denser Standard on monthly billing.
SiteGPT is second because it fits a narrower case well: customer service teams that need a person on call from the first plan and have a compliance gate. It costs less for handoff and branding removal, and it has fewer channels than Denser.
1. Chatbase: best for a like-for-like swap with voice
Chatbase is a no-code platform for AI agents trained on your content and deployed to chat, email, and voice. It has a native helpdesk inbox from its Standard plan. The Chatbase review covers its credit math in depth.
Key features
- Helpdesk inbox, voice, telephony, and API access from Standard
- AI Actions and Procedures per agent
- Zendesk, Salesforce, Intercom, HubSpot, Freshdesk, Help Scout, and Gorgias integrations from Standard
- Slack, WhatsApp, Messenger, Instagram, Shopify, and WordPress on every plan
Pros
- Voice agents and phone calls on Standard
- The longest helpdesk connector list in this group
- SOC 2 Type II and GDPR listed on the pricing page
Cons
- 1 agent on every self-serve plan. Extra agents cost $25 a month each
- 40 MB of training content on every plan
- Branding removal costs $99 a month on monthly billing
Plan | Monthly billing | Yearly billing (per month) | Message credits a month |
Hobby | $40 | $32 | 700 |
Standard | $150 | $120 | 4,000 |
Pro | $500 | $400 | 15,000 |
Enterprise | Custom | Custom | Custom. HIPAA-eligible, SSO, white-labeling |
Rating: 4.8 out of 5 on G2 from 46 reviews.
Best for: teams that want Denser's model plus voice agents and more helpdesk connectors.
2. SiteGPT: best for customer service with escalation on every plan
SiteGPT builds AI chatbots from your own content for customer service and lead generation. Escalation to a person works on every plan, and a signed BAA is available on Enterprise.
Key features
- Escalation to a person on any plan, with team notifications and live takeover
- Content from websites, sitemaps, files, YouTube, GitHub, Google Drive, Notion, Dropbox, OneDrive, and Box
- Automatic refresh: monthly on Growth, weekly plus a daily sitemap scan on Scale, daily on Enterprise
- Slack, Crisp, Messenger, Google Chat, Freshdesk Messaging, and Zoho SalesIQ from Growth. Zendesk AI Agent from Scale
- WhatsApp and AI Email Support as paid add-ons
- 95+ languages
Pros
- Human handoff from the $59 a month Starter plan
- 1,000 pages on Starter, against 100 per bot on Denser Starter
- Branding removal as a $39 a month add-on on yearly billing
- The home page states SOC 2 Type II examined, GDPR certified, and HIPAA assessed
Cons
- No free plan. The 7-day trial needs a card
- No phone channel, no built-in ticket queue, and no actions catalog like Denser's
- No chat integrations on Starter, and no Intercom or HubSpot integration today
- 1 chatbot and 1 member on Starter
Plan | Monthly billing | Yearly billing (per month) | Messages a month | Pages | Chatbots |
$59 | $39 ($468 a year) | 4,000 GPT-4.1-mini or 400 GPT-4.1 | 1,000 | 1 | |
$129 | $79 ($948 a year) | 10,000 GPT-4.1-mini or 1,000 GPT-4.1 | 10,000 | 2 | |
$429 | $259 ($3,108 a year) | 40,000 GPT-4.1-mini or 4,000 GPT-4.1 | 50,000 | 3 | |
Custom | Custom | Custom | Custom | Custom |
A signed DPA and a HIPAA BAA are available on Enterprise only. The standard BAA can be amended during onboarding, and a HIPAA workspace changes how content sources and integrations work, as the HIPAA docs explain.
Rating: 4.9 out of 5 on G2 from 12 reviews.
Best for: customer service teams that need a person on call from the first plan and must pass a SOC 2 or BAA review.
3. DocsBot: best for a free plan with more pages
DocsBot turns documentation, websites, files, and tickets into AI agents. Its free plan and $49 Personal plan hold far more pages than Denser's entry plans. The DocsBot review covers its credit math.
Key features
- 5,000 source pages and 5,000 AI credits on Personal
- Slack, Messenger, WhatsApp, and Telegram from Personal
- Escalation ticket creation and Help Scout from Standard
- SOC 2 Type II, HIPAA, and a custom DPA listed on Enterprise
Pros
- A free plan with 50 pages and 100 AI credits, no card
- 50 times Denser Starter's per-bot page limit on the $49 plan
- Bring your own OpenAI key
Cons
- Escalation starts at $149 a month
- Unbranded widgets need Business at $499 a month
- Credits vary by model and action
Plan | Monthly billing | AI credits a month | Source pages |
Free | $0 | 100 | 50 |
Personal | $49 | 5,000 | 5,000 |
Standard | $149 | 15,000 | 15,000 |
Business | $499 | 60,000 | 100,000 |
Annual billing gives two months free.
Rating: 4.3 out of 5 on G2 from 3 reviews.
Best for: teams that want to test on a free plan and need thousands of pages for about $50 a month.
4. CustomGPT: best for many agents and large document sets
CustomGPT builds AI agents on large, mixed-format document sets with citations on every answer. Its Standard plan includes 10 agents. The CustomGPT review covers its query limits.
Key features
- 10 agents and 5,000 documents per agent on Standard
- Training on websites, PDFs, Office files, YouTube, and audio
- 90+ languages
- Auto-sync of website content and branding removal on Premium
Pros
- The most agents per plan in this group
- Large storage: 60 million words on Standard
Cons
- 1,000 queries a month on the $99 plan
- Branding removal needs Premium at $499 a month
- No free plan
Plan | Monthly billing | Annual billing (per month) | Queries a month | Agents |
Standard | $99 | $89 | 1,000 | 10 |
Premium | $499 | $449 | 5,000 | 25 |
Enterprise | Custom | Custom | Custom | Custom |
Rating: 4 out of 5 on G2 from 1 review.
Best for: teams that run 10 or more agents over large document sets.
What does human handoff cost on each tool?
Human handoff costs $1,428 over 12 months on Denser AI on monthly billing, because escalation starts on Standard. The table shows the cheapest plan with handoff on each tool.
Tool | Cheapest plan with handoff | Monthly billing | 12 months |
Chatbase | Standard | $150 | $1,800 |
DocsBot | Standard | $149 | $1,788 |
Denser AI | Standard | $119 | $1,428 |
SiteGPT | Starter | $59 | $708 |
SiteGPT is $720 less than Denser over 12 months on monthly billing, which is 50% lower. On yearly billing Denser Standard costs $1,152 and SiteGPT Starter costs $468, which is $684 or 59% lower.
The plans are not equal in size. Denser Standard includes 7,500 queries, 4 bots, 5 members, and a ticket queue. SiteGPT Starter includes 4,000 GPT-4.1-mini messages, 1 chatbot, and 1 member, with escalation and live takeover but no ticket queue. The comparison holds for a small team with one bot.
What does an unbranded widget cost on each tool?
An unbranded widget costs $936 a year on SiteGPT, the lowest in this group on yearly billing. Denser AI lists no branding removal.
Tool | Cheapest route to an unbranded widget | 12 months on yearly billing |
SiteGPT | Starter ($468) + branding add-on ($468) | $936 |
Chatbase | Hobby ($384) + badge removal ($1,188) | $1,572 |
DocsBot | Business ($499 a month, two months free) | $4,990 |
CustomGPT | Premium ($449 a month billed annually) | $5,388 |
Denser AI | Not listed on the pricing page | Not available |
SiteGPT costs $636 less than Chatbase for an unbranded widget, which is 40% lower.
Denser AI vs SiteGPT: which one fits?
Denser AI and SiteGPT are both content-trained chatbots with human handoff. Denser covers more channels and includes a ticket queue and actions. SiteGPT covers more content sources, starts handoff on its first plan, and has stronger compliance proof today.
Criterion | Denser AI | |
Content sources | Website crawl, files, Google Drive, Q&A pairs | Websites, sitemaps, files, YouTube, GitHub, Google Drive, Notion, Dropbox, OneDrive, Box |
Entry content limit | 100 pages or 50 MB per bot on Starter | 1,000 pages on Starter |
Content refresh | Not stated on the pricing page | Manual on Starter, monthly on Growth, weekly plus a daily scan on Scale |
Billing unit | Queries | Messages. 4,000 a month on Starter with GPT-4.1-mini, or 400 with GPT-4.1 |
Human handoff | Live takeover and tickets from Standard ($119 a month) | Escalation and live takeover on every plan |
Channels | Widget, help page, email, phone, WhatsApp, Slack, Telegram, WordPress, Shopify, API | Widget on every plan. Slack, Crisp, Messenger, Google Chat, Freshdesk Messaging, Zoho SalesIQ from Growth. Zendesk from Scale. WhatsApp and email as add-ons |
Actions | API calls, bookings, Stripe, Slack, Shopify orders | Lead collection and webhooks (Scale) |
Free plan | Yes, 20 queries a month | No. 7-day trial with a card |
Entry paid price | $39 a month, or $32 a month billed yearly | $59 a month, or $39 a month billed yearly |
Remove branding | Not listed | Add-on, $39 a month billed yearly |
SOC 2 | In progress, not certified | SOC 2 Type II examined |
HIPAA BAA | Not listed | Enterprise only |
Choose Denser AI when you need a free plan, phone and email channels, actions, or a ticket queue in the same tool. At entry Denser is cheaper: Starter is $384 a year against $468 for SiteGPT Starter, a difference of $84. Denser Starter has no handoff and holds 100 pages per bot.
Choose SiteGPT when the job is customer service with a person on call from day one, more than 100 pages on a small plan, or a procurement review that asks for SOC 2 Type II or a BAA.
How to choose between Denser AI and its alternatives
If you need... | Pick... | Why |
Cited answers, actions, and a ticket queue in one tool | Denser AI Standard | All three are included for $119 a month |
A free plan to test on a small site | Denser AI or DocsBot | Denser gives 20 queries a month. DocsBot gives 100 AI credits and 50 pages |
Voice agents and many helpdesk connectors | Chatbase | Voice, telephony, and connectors to Zendesk, Salesforce, Intercom, and HubSpot from Standard |
Human handoff on the cheapest plan | Escalation on every plan. $708 a year on monthly billing against $1,428 on Denser | |
SOC 2 Type II or a HIPAA BAA | SOC 2 Type II today, escalation from the $59 plan, and a signed BAA on Enterprise. Denser's SOC 2 is in progress | |
An unbranded widget at the lowest yearly cost | $936 a year with the branding add-on. Denser lists no option | |
Thousands of pages for about $50 a month | DocsBot | Personal includes 5,000 pages for $49 |
Ten or more agents on one plan | CustomGPT | Standard includes 10 agents for $99 a month |
Frequently asked questions
Basics
What is Denser AI?
Denser AI is a platform for AI chatbots that answer from your website and documents with a citation on each reply. It adds a helpdesk where a team takes over chats the AI cannot finish.
Is DenserAI the same as Denser AI?
Yes. DenserAI and Denser AI are two spellings of the same product. G2 lists it as Denser Search and Chat.
Who is behind Denser AI?
Denser says its team is made of AI and NLP veterans from Amazon, Microsoft, and Meta. The company also runs Sharper AI.
Pricing and free plan
Is Denser AI free?
Denser AI has a free plan with 1 bot, 1 member, 20 queries a month, and 100 pages or 50 MB of content. It needs no credit card. Paid plans start at $39 a month on monthly billing.
How much does Denser AI cost?
Denser AI costs $39 a month for Starter, $119 for Standard, $399 for Business, and $899 for Enterprise on monthly billing. Yearly billing brings those to $32, $96, $320, and $720 a month.
Can I remove Denser AI branding?
The Denser AI pricing page lists no plan or add-on that removes Denser branding. Ask Denser sales before you buy if the widget must carry only your brand.
Features and compliance
Does Denser AI support human handoff?
Yes, from the Standard plan at $119 a month. A teammate can take over the live chat, or the agent creates a ticket with the transcript attached. Free and Starter have no helpdesk.
Does Denser AI integrate with Zendesk or HubSpot?
Denser files tickets into Zendesk, Intercom, Freshdesk, or HubSpot from Standard. It deploys to WhatsApp, Slack, Telegram, WordPress, and Shopify.
Is Denser AI SOC 2 compliant?
Not yet. Denser's enterprise FAQ says the SOC 2 process is underway and the company is not certified. Its pages do not mention a HIPAA BAA.
How many languages does Denser AI support?
Denser says its chatbots answer in 80+ languages from a single knowledge base.
Alternatives
What are the best Denser AI alternatives?
Chatbase fits teams that want a similar tool with voice agents. SiteGPT fits customer service teams that need escalation on every plan and a compliance review. DocsBot fits teams that want a free plan with more pages. CustomGPT fits teams that need many agents.
Is Denser AI or Chatbase better?
Denser AI is cheaper for a helpdesk: $119 a month against $150 on Chatbase. Chatbase is better when you need voice agents, more helpdesk connectors, or a SOC 2 Type II report today.
How does Denser AI compare to SiteGPT?
Denser AI has a free plan, more channels, actions, and a ticket queue. SiteGPT has handoff on every plan, 10 times the pages on its entry plan, SOC 2 Type II, and a BAA on Enterprise. SiteGPT has no free plan.
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All pages opened on 22 October 2026.
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