Table of Contents
- Key takeaways: the best AI chatbots for Crisp at a glance
- What is the Crisp chatbot?
- Crisp AI and automation features
- How Crisp chatbot automation handles common customer inquiries without live agents
- Crisp chatbot pricing: AI credits by plan
- How these AI chatbots for Crisp were ranked
- The 5 best AI chatbots for Crisp in 2026
- 1. Crisp AI agent (Hugo): best for AI in Crisp with nothing to connect
- Key features
- Pros
- Cons
- Pricing
- Rating
- Best for
- 2. SiteGPT: best for answers from content that lives outside Crisp
- Key features
- Pros
- Cons
- Pricing
- Rating
- Best for
- 3. YourGPT: best for lead capture by the Crisp bot, then AI answers
- Key features
- Pros
- Cons
- Pricing
- Rating
- Best for
- 4. n8n: best for a custom AI workflow built by a technical operator
- Key features
- Pros
- Cons
- Pricing
- Rating
- Best for
- 5. Crisp chatbot API: best for a custom bot on any model
- Key features
- Pros
- Cons
- Pricing
- Rating
- Best for
- Crisp chatbot comparison table
- What an AI chatbot for Crisp costs a month
- How SiteGPT connects to Crisp
- How to choose an AI chatbot for Crisp
- AI chatbot for Crisp use-case cheat sheet
- AI chatbots that do not list a Crisp integration
- AI chatbot for Crisp FAQ
- Basics
- Does Crisp have a chatbot?
- What is the best AI chatbot for Crisp?
- How does the Crisp chatbot answer without a live agent?
- Pricing
- How much does the Crisp chatbot cost?
- Is the Crisp chatbot free?
- What does it cost to add SiteGPT to Crisp?
- Integration and handoff
- Does SiteGPT integrate with Crisp?
- What happens when an operator replies in Crisp?
- Can ChatGPT or Claude be connected to Crisp?
- Does Crisp support MCP?
- Compliance
- Is the Crisp AI agent GDPR compliant?
- Where does SiteGPT stand on GDPR and HIPAA?
- Sources
Created by
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Created time
Jun 30, 2026 08:31 AM
The Crisp chatbot is Hugo, the AI agent built into Crisp, and it is the best first AI chatbot for a team that already pays for Crisp because AI credits are included in every paid plan.
No tool in this guide is best overall. Each of the five options below has a "best for" label, a price read from the vendor's own page, and a G2 rating. Teams that want to leave Crisp should read the Crisp alternatives guide instead.
TL;DR
- Crisp AI agent (Hugo) is the native Crisp chatbot. AI credits are included in paid plans: about 90 automated conversations a month on Mini ($45) and about 450 on Essentials ($95).
- SiteGPT answers inside the Crisp chatbox from your own content, and operators take over by replying in the Crisp inbox. The Crisp integration needs the Growth plan ($129 a month, or $79 a month billed yearly). It is not on Starter.
- YourGPT fits teams that want the Crisp bot to capture a lead first and an AI bot to answer after. Essential is $59 a month, or $39 a month billed annually.
- n8n and the Crisp chatbot API are the build-it-yourself routes. Both need technical time.
- Crisp Essentials plus SiteGPT Growth costs $224 a month on monthly billing. Billing SiteGPT yearly brings the total to $174 a month.
Key takeaways: the best AI chatbots for Crisp at a glance
Tool | Best for | How it connects to Crisp | Starting price | G2 rating |
1. Crisp AI agent (Hugo) | Teams that want AI in Crisp with nothing to connect | Built into the Crisp inbox and chatbox | Credits included from Mini at $45 a month per workspace | 4.5 (205 reviews, Crisp listing) |
2. SiteGPT | Answers from content that lives outside Crisp | Plugin in the Crisp Marketplace | Growth at $129 a month, or $79 a month billed yearly | 4.9 (12 reviews) |
3. YourGPT | Lead capture by the Crisp bot, then AI answers | Works with Crisp bot scenarios | Essential at $59 a month, or $39 a month billed annually | 4.7 (29 reviews) |
4. n8n | A custom AI workflow built by a technical operator | Plugin in the Crisp Marketplace | Priced per workflow execution | 4.7 (316 reviews) |
5. Crisp chatbot API | A custom bot on any model, built by a developer | Crisp API and webhooks | Crisp plan plus model usage | 4.5 (205 reviews, Crisp listing) |
What is the Crisp chatbot?
The Crisp chatbot is the automation layer inside the Crisp helpdesk. It has two parts: a no-code workflow builder for scripted scenarios, and an AI agent named Hugo that answers from your content.
One chatbot scenario can answer on the website chatbox, email, WhatsApp Business, Instagram, Messenger, SMS, Telegram, Line, and Viber, according to the Crisp chatbot page. Searches for "Crisp bot" and "Crisp AI chatbot" lead to the same product.
Crisp's pricing page shows the AI agent on the Mini plan and above. The Free plan includes no AI credits.
Crisp AI and automation features
Crisp AI and automation features cover training, answering, handoff, agent tools, and analytics. Each row below comes from a Crisp or Hugo page.
Feature | What it does | Crisp plan |
AI agent (Hugo) | Handles customer conversations end to end and involves a human when needed | Mini and above |
AI knowledge training | Trains the AI on answer snippets, the Crisp knowledge base, a website crawl, past conversations, and uploaded files such as PDFs and CSVs | Essentials and above |
Workflow automation builder | Drag-and-drop scenarios across channels | Essentials and above |
Omnichannel AI chatbot | One scenario answers on chat, email, WhatsApp, Instagram, Messenger, and more | Essentials and above |
Multilingual AI | Translates messages into over 50 languages | Essentials and above |
Internal AI copilot | Lets agents ask an internal AI trained on company data | Essentials and above |
AI writing assistant | Writing tools for agents | Essentials and above |
MCP server | Connects the AI agent to business tools for live data and actions | Essentials and above |
AI-powered site search | Lets visitors search for an answer before they contact the team | Plus |
Conversation summary | Summarizes a conversation on demand | Plus |
Hugo lets you choose the model. Its site names Claude, ChatGPT, Llama, or your own model. It also states that data is stored and processed on European servers.
How Crisp chatbot automation handles common customer inquiries without live agents
Crisp chatbot automation handles common customer inquiries in five steps. The AI answers from your content, and a person only joins when the AI cannot answer.
- Train. You connect sources to the Crisp AI: answer snippets in a question and answer format, knowledge base articles, a website crawl, past conversations, and files. Knowledge base articles are reindexed after each update.
- Trigger. A workflow starts when a customer message arrives on any connected channel.
- Answer. The AI replies from the trained sources. A custom prompt sets the tone and behavior.
- Check confidence. The MagicReply block has a confidence level. If the AI cannot find the answer, it says so and your team follows up.
- Hand off and measure. Hugo involves a human with the conversation context. Crisp reports on conversations, satisfaction, and topics so you can fix weak answers.
Hugo's site claims it can resolve up to 60% of tickets. That figure is the vendor's own. Your rate depends on how complete your content is. The guide on how to train a chatbot on your own data covers what to feed it.
Crisp chatbot pricing: AI credits by plan
Crisp chatbot pricing is a flat fee per workspace with AI credits included. Crisp sizes the included credits in automated conversations.
Plan | Price per workspace a month | Seats included | Included AI credits | Automated conversations (Crisp's estimate) |
Free | $0 | 2 | None | 0 |
Mini | $45 | 4 | $5 | Around 90 |
Essentials | $95 | 10 | $25 | Around 450 |
Plus | $295 | 20 or more | $75 | Around 1,350 |
Extra agents cost $10 each a month. Every new account gets a 14-day trial of all features with no card required. Source: Crisp pricing.
The included credits work out to about $0.056 per conversation ($5 divided by 90). Hugo's own calculator uses an estimate of $0.05 per conversation. At that estimate, 1,000 AI conversations use $50 of credits. Essentials includes $25, so the estimated bill is $95 plus $25, or $120 a month.
How these AI chatbots for Crisp were ranked
These AI chatbots for Crisp were ranked on five criteria, in this order.
- Fit with Crisp. Does the tool answer inside the Crisp chatbox, and do operators keep working in the Crisp inbox?
- Proof of the connection. Is there a live vendor page or a Crisp Marketplace listing for it?
- Knowledge sources. What content can the AI learn from, and how does it stay current?
- Human handoff. What makes the bot stop, and how does it start again?
- Price and setup effort. What does it cost on top of Crisp, and who has to set it up?
Hugo is first because a team that already pays for Crisp has AI credits in its plan and nothing to install. SiteGPT is this site's own product. It is second because it adds content sources that Crisp does not list, and its limits are stated with the same weight as the others.
The 5 best AI chatbots for Crisp in 2026
1. Crisp AI agent (Hugo): best for AI in Crisp with nothing to connect
Hugo is the AI agent built into Crisp, and it is the default pick for a team that already works in the Crisp inbox. It needs no integration, and the AI and the operators share one conversation record.
Key features
- AI agent that handles conversations end to end, on Mini and above
- Training on answer snippets, the Crisp knowledge base, a website crawl, past conversations, and files
- A confidence level on AI replies, so the bot says when it has no answer
- MCP connections to business tools for live data and actions
- A choice of model: Claude, ChatGPT, Llama, or your own
- Translation into over 50 languages
Pros
- AI credits are included in every paid plan
- Nothing to install and one vendor to manage
- The flat workspace price includes 4 seats on Mini and 10 on Essentials
- Data is stored and processed on European servers, according to Hugo's site
- 14-day trial of all features with no card
Cons
- The Free plan includes no AI credits.
- Mini covers about 90 automated conversations a month. Usage past the included credits costs extra.
- AI knowledge training, the workflow builder, and the knowledge base start on Essentials at $95 a month.
- The listed training sources do not include Google Drive, Notion, GitHub, or YouTube.
- The top complaint tags on G2 are Missing Features (10 mentions) and Limited Features (7).
Pricing
Plan | Price a month | Included AI credits | AI features on this plan |
Free | $0 | None | No AI agent |
Mini | $45 | $5, around 90 conversations | AI agent |
Essentials | $95 | $25, around 450 conversations | AI agent, knowledge training, workflow builder, copilot, MCP server |
Plus | $295 | $75, around 1,350 conversations | All of Essentials, plus AI site search and conversation summary |
Source: Crisp pricing and Hugo.
Rating
Crisp holds 4.5 out of 5 from 205 reviews on G2. Hugo has no separate G2 listing.
Best for
Hugo is best for teams whose answers already live in the Crisp knowledge base or on their website, and who want one bill.
2. SiteGPT: best for answers from content that lives outside Crisp
SiteGPT is an AI chatbot trained on your own content, and it runs inside Crisp through a plugin in the Crisp Marketplace. The chatbot answers visitor messages in the Crisp chatbox first. Your operators take over by replying in the Crisp inbox.
SiteGPT does not replace Crisp. It has no shared inbox for email or tickets. The Crisp integration is available from the Growth plan and is not on Starter.
Key features
- Answers each visitor message in the Crisp chatbox from your content
- Training sources: website URLs, file uploads, raw text, Google Drive, Dropbox, OneDrive, Box, Notion, GitHub, and YouTube
- Three handoff triggers: an operator replies in Crisp, the visitor picks an escalation choice, or the chatbot decides the visitor needs a human
- Takes the conversation back when an operator resolves it in Crisp
- Answers can show follow-up suggestions, links, an escalation choice, and feedback buttons in the chatbox
- Auto refresh of trained content: monthly on Growth, weekly with a daily scan on Scale
- 95+ languages
Pros
- Flat monthly price with a message quota. Growth includes 10k GPT-4.1-mini messages a month
- Reads cloud drives, Notion, GitHub, and YouTube, which Crisp's AI pages do not list as training sources
- Operators keep working in the Crisp inbox they already know
- Setup is a plugin install, a Website ID, and a verification code
Cons
- The Crisp integration needs the Growth plan at $129 a month, or $79 a month billed yearly. Starter has no chat integrations.
- It is a second bill on top of Crisp, which already includes AI credits.
- Each Crisp website connects to one SiteGPT chatbot.
- Replies sent from the SiteGPT dashboard do not go to Crisp.
- An email that a visitor gives in Crisp is added to the conversation. It does not create a lead on the Leads page, and a phone number is not saved.
- No free plan. The 7-day free trial requires a credit card.
- The quota is in GPT-4.1-mini messages. GPT-4.1 messages count as ten each.
- Integrations, including Crisp, are not available in a HIPAA workspace.
Pricing
Plan | Billed monthly | Billed yearly (per month) | Messages a month | Chatbots | Members | Crisp integration |
Starter | $59 | $39 | 4k GPT-4.1-mini | 1 | 1 | No |
Growth | $129 | $79 | 10k GPT-4.1-mini | 2 | 4 | Yes |
Scale | $429 | $259 | 40k GPT-4.1-mini | 3 | 10 | Yes |
Enterprise | Custom | Custom | Custom | Custom | Custom | Yes |
Growth billed yearly costs $948 a year. Twelve months of monthly billing cost $1,548, so yearly billing saves $600 (39%). A signed DPA and a HIPAA BAA are available on the Enterprise plan only. Source: SiteGPT pricing, the SiteGPT integrations page, and the Crisp integration guide.
Rating
SiteGPT holds 4.9 out of 5 from 12 reviews on G2.
Best for
SiteGPT is best for teams that like the Crisp inbox and keep their knowledge in drives, Notion, GitHub, or video. Handoff quality across more tools is scored in the AI chatbots with human handoff roundup.
3. YourGPT: best for lead capture by the Crisp bot, then AI answers
YourGPT is an AI chatbot platform with a dedicated Crisp integration. Its setup guide covers two cases. In the first, the Crisp bot starts the conversation, captures lead details, and hands over to the YourGPT bot. In the second, the Crisp bot only runs when a visitor asks for a human.
Key features
- AI bot trained on your data that answers in the Crisp chat
- Training on previous Crisp conversations
- Lead capture with Crisp bot scenarios before the AI takes over
- Escalation to a human with a webhook notification
- 100+ languages
- Feedback and analytics
Pros
- Entry price of $59 a month, or $39 a month billed annually
- Two documented ways to order the Crisp bot and the AI bot
- Messages are not capped. Usage is metered in AI credits
- Integrations for Slack, Messenger, WhatsApp, Telegram, and Discord on all plans
Cons
- Usage depends on the model. GPT-4o uses five times the credits of the base rate, and GPT-4 uses twenty times.
- Essential covers 200 webpages and 20 documents.
- The setup uses Crisp bot scenarios, so you maintain logic in two products.
- The Crisp setup guide is a public Notion page, separate from the main documentation.
- Retraining after a content change is manual unless you set a reindexing schedule.
Pricing
Plan | Billed monthly | Billed annually (per month) | Chatbots | Webpages | AI credits | Members |
Essential | $59 | $39 | 2 | 200 | 10 million | 3 |
Professional | $129 | $79 | 5 | 500 | 30 million | 5 |
Advanced | $499 | $349 | 10 | 2,000 | 100 million | 20 |
Enterprise | Custom | Yearly contract | Custom | Custom | Custom | Custom |
Source: YourGPT pricing, the YourGPT Crisp page, and the YourGPT guide "Integrating YourGPT AI Bot With Crisp Bot".
Rating
YourGPT holds 4.7 out of 5 from 29 reviews on G2.
Best for
YourGPT is best for teams that already use Crisp bot scenarios for lead capture and want an AI bot to answer after the form.
4. n8n: best for a custom AI workflow built by a technical operator
n8n is a workflow automation platform, and Crisp lists it as a plugin in the Crisp Marketplace. A technical operator can build a workflow that reads a Crisp message, sends it to an AI step, and writes the reply back. n8n is a builder. It does not ship a ready-made service chatbot.
Key features
- Crisp Marketplace plugin published by Crisp
- Multi-step workflows with conditions across more than 500 apps
- Agents, MCP, and AI nodes on every cloud plan
- Hosted cloud plans and a self-hosted Community Edition on GitHub
- Unlimited users and workflows on all plans
Pros
- Full control over the prompt, the model, and each step
- Pricing counts whole workflow runs, whatever the number of steps
- A self-hosted edition exists for teams that want to run it themselves
- 4.7 out of 5 on G2 from 316 reviews
Cons
- You design, test, and maintain the workflow yourself.
- There is no built-in handoff logic for Crisp. You build it.
- Cloud prices are listed in euros. Starter includes 2,500 workflow executions a month and Pro includes 10,000.
- AI model usage can add a separate cost.
Pricing
Plan | Workflow executions a month | Hosting | Notes |
Starter | 2,500 | n8n cloud | 1 shared project, 5 concurrent executions |
Pro | 10,000 | n8n cloud | 3 shared projects, up to 50 concurrent executions |
Business | 40,000 | Self-hosted | SSO, version control with Git |
Enterprise | Custom | Cloud or self-hosted | Dedicated support with SLA |
The n8n pricing page lists its cloud prices in euros. Source: n8n pricing and the n8n plugin for Crisp.
Rating
n8n holds 4.7 out of 5 from 316 reviews on G2.
Best for
n8n is best for teams with a technical operator who want an AI step inside a wider automation, such as tagging, routing, or CRM updates.
5. Crisp chatbot API: best for a custom bot on any model
The Crisp chatbot API lets a developer connect any language model to the Crisp chatbox. Crisp's chatbot page names Dialogflow, OpenAI, Llama, and Claude as examples. The bot listens for a visitor message and sends a reply into the same conversation through the API.
Key features
- 5 API libraries
- Message events for each visitor message
- Replies sent into the Crisp conversation as an operator
- Plugin tokens that can send bursts of requests, with a daily quota
- An MCP server in the developer documentation
Pros
- Any model and any retrieval method
- Replies appear in the same Crisp conversation that operators see
- No second chatbot vendor
Cons
- It needs a developer to build and host the bot.
- Retrieval, guardrails, and handoff rules are yours to write and test. The guide to chatbot hallucinations lists the failure cases to test.
- Plugin tokens have a daily request quota. A higher quota is a request to Crisp.
- Model usage is billed by the model provider.
Pricing
Item | Cost | Notes |
Crisp plan | $0 to $295 a month per workspace | The Plus plan lists enhanced rate limits |
Model usage | Billed by the model provider | Depends on the model and the volume |
Hosting and developer time | Yours | No vendor price |
Source: Crisp chatbot page and the Crisp API rate limits guide.
Rating
The API has no rating of its own. Crisp holds 4.5 out of 5 from 205 reviews on G2.
Best for
The Crisp chatbot API is best for product teams that already run their own AI stack and want it to answer in Crisp.
Crisp chatbot comparison table
This Crisp chatbot comparison table lines up all five options on the ranking criteria.
Tool | Answers in the Crisp chatbox | Who sets it up | Content sources | Handoff to operators | Cost on top of Crisp |
Crisp AI agent (Hugo) | Yes, native | Service lead, no code | Snippets, knowledge base, website, past conversations, files | Built in, same inbox | None within included credits |
Yes, through the Marketplace plugin | Service lead, no code | Website, files, text, Google Drive, Dropbox, OneDrive, Box, Notion, GitHub, YouTube | Bot stops when an operator replies in Crisp | $129 a month, or $79 billed yearly | |
YourGPT | Yes | Service lead, with Crisp bot scenarios | Website, documents, past Crisp conversations | Webhook notification | $59 a month, or $39 billed annually |
n8n | Yes, if you build it | Technical operator | Whatever the workflow reads | You build it | Per workflow execution |
Crisp chatbot API | Yes, if you build it | Developer | Whatever the code reads | You build it | Model usage and hosting |
What an AI chatbot for Crisp costs a month
An AI chatbot for Crisp costs between $45 and $295 a month on published prices for a ready-made option. The table uses monthly billing unless it says otherwise.
Setup | Monthly cost | What the AI allowance is | 12-month cost |
Crisp Mini with Hugo | $45 | Around 90 automated conversations | $540 |
Crisp Essentials with Hugo | $95 | Around 450 automated conversations | $1,140 |
Crisp Essentials plus YourGPT Essential | $154 | 10 million YourGPT AI credits, plus Crisp credits | $1,848 |
Crisp Essentials plus SiteGPT Growth, billed yearly | $174 | 10k GPT-4.1-mini messages, plus Crisp credits | $2,088 |
Crisp Essentials plus SiteGPT Growth, billed monthly | $224 | 10k GPT-4.1-mini messages, plus Crisp credits | $2,688 |
Crisp Plus with Hugo | $295 | Around 1,350 automated conversations | $3,540 |
The units differ. Crisp counts automated conversations, SiteGPT counts messages, and YourGPT counts AI credits that vary by model. Compare them against your own chat history before you pick.
Adding SiteGPT Growth to Crisp Essentials raises the monthly bill by $129, which is 136% more than Essentials alone. That only pays off when the extra content sources or the flat message quota matter to you. Prices across more vendors are in the AI chatbot pricing comparison.
How SiteGPT connects to Crisp
SiteGPT connects to Crisp through the SiteGPT plugin in the Crisp Marketplace. The steps below follow the Crisp integration guide.
- In SiteGPT, open Advanced, then Integrations, then All Integrations. On the Crisp card, click Get Started.
- Click Install the SiteGPT plugin. The Crisp Marketplace opens. Install the plugin on your Crisp website.
- Back in SiteGPT, paste your Crisp Website ID.
- Click Send verification code to my Crisp inbox. A new conversation with a code arrives in Crisp.
- Enter the code. It expires after 15 minutes.
- Click Connect via Crisp Marketplace.
You need the Growth plan or above, and the Manager, Admin, or Super Admin role on the chatbot. To check the connection, open your Crisp chatbox as a visitor and ask a question.
Event in Crisp | What SiteGPT does |
A visitor sends a message | The chatbot answers in the Crisp chatbox from your content |
An operator replies in the Crisp inbox | The chatbot stops replying in that conversation |
The visitor picks an escalation choice | The conversation goes to your team |
An operator resolves the conversation in Crisp | The chatbot takes the conversation back and sends the welcome message again |
A team member replies from the SiteGPT dashboard | The reply does not go to Crisp |
How to choose an AI chatbot for Crisp
Choose an AI chatbot for Crisp by answering three questions: where your knowledge lives, how you want to pay, and who will set it up.
If you need... | Pick... | Why |
AI in Crisp today with no new vendor | Crisp AI agent (Hugo) | Credits are included from the Mini plan |
Answers from Google Drive, Notion, GitHub, or YouTube | It trains on those sources and answers in the Crisp chatbox | |
A flat monthly message quota | Growth includes 10k GPT-4.1-mini messages a month | |
The Crisp bot to capture a lead before the AI answers | YourGPT | Its setup guide covers that order |
An AI step inside a wider automation | n8n | Workflows can tag, route, and update other apps |
Your own model and retrieval | Crisp chatbot API | Any model can reply through the API |
Data processed on European servers | Crisp AI agent (Hugo) | Hugo's site states Europe hosting |
To leave Crisp | A different inbox | See the Crisp alternatives guide |
AI chatbot for Crisp use-case cheat sheet
This cheat sheet maps nine common Crisp situations to one pick each.
Scenario | Best pick | Why |
Small team on Crisp Mini with under 90 AI chats a month | Crisp AI agent (Hugo) | The included $5 of credits covers it |
Help articles already in the Crisp knowledge base | Crisp AI agent (Hugo) | Articles are reindexed after each update |
Product docs in GitHub and Notion | Both are listed training sources | |
Training videos on YouTube | It trains on videos, playlists, and channels | |
Operators must keep replying in the Crisp inbox | Hugo or SiteGPT | Both keep human replies in Crisp |
Lead form first, AI answers second | YourGPT | The Crisp bot hands over after the scenario |
AI reply plus a CRM update in one flow | n8n | One workflow can do both |
In-house AI team with its own model | Crisp chatbot API | The API accepts replies from any model |
Healthcare team that needs a signed BAA | None of the add-ons inside Crisp | SiteGPT signs a BAA on Enterprise only, and its Crisp integration is off in a HIPAA workspace |
AI chatbots that do not list a Crisp integration
Some AI chatbots that appear on Crisp shortlists run on their own widget or connect to other helpdesks.
- My AskAI. Its integrations page names helpdesks such as Zendesk, Intercom, and Freshdesk. Crisp is not on that page. A team on Freshdesk can compare it with the native Freddy AI Agent in the Freshdesk chatbot guide. Plans are covered in the My AskAI review.
- Botpress. A search for Crisp in the Botpress integrations hub returns no result. The platform is covered in the Botpress review.
- Chatbase. Chatbase runs its own chat widget. Plans and limits are in the Chatbase review.
A team that picks one of these runs a second chat widget next to Crisp, or replaces the Crisp chatbox on some pages.
AI chatbot for Crisp FAQ
Basics
Does Crisp have a chatbot?
Yes. Crisp has a no-code workflow builder for scripted scenarios and an AI agent named Hugo. The AI agent is listed on the Mini plan and above.
What is the best AI chatbot for Crisp?
Hugo is the best first choice for a team that already pays for Crisp, because AI credits are included in the plan. SiteGPT is the pick when the answers live in Google Drive, Notion, GitHub, or YouTube. Its Crisp integration needs the Growth plan.
How does the Crisp chatbot answer without a live agent?
The Crisp AI answers from sources you connect: answer snippets, knowledge base articles, a website crawl, past conversations, and files. If it cannot find an answer, it says so and your team follows up.
Pricing
How much does the Crisp chatbot cost?
AI credits are included in paid Crisp plans. Mini is $45 a month with $5 of credits, Essentials is $95 with $25, and Plus is $295 with $75. Crisp sizes those credits at around 90, 450, and 1,350 automated conversations a month.
Is the Crisp chatbot free?
No. The Free plan includes no AI credits. Every new account gets a 14-day trial of all features with no card required.
What does it cost to add SiteGPT to Crisp?
The Crisp integration needs SiteGPT Growth at $129 a month, or $79 a month billed yearly. With Crisp Essentials at $95, the total is $224 a month, or $174 with SiteGPT billed yearly.
Integration and handoff
Does SiteGPT integrate with Crisp?
Yes. SiteGPT has a plugin in the Crisp Marketplace, available from the Growth plan. The chatbot answers in the Crisp chatbox, and operators take over by replying in the Crisp inbox.
What happens when an operator replies in Crisp?
The SiteGPT chatbot stops replying in that conversation. When the operator resolves the conversation in Crisp, the chatbot takes it back and sends the welcome message again.
Can ChatGPT or Claude be connected to Crisp?
Yes. Hugo lets you choose Claude, ChatGPT, Llama, or your own model. A developer can also connect a model directly through the Crisp chatbot API.
Does Crisp support MCP?
Yes. Crisp lists an MCP server on Essentials and above, and Hugo connects to business tools through MCP. SiteGPT also publishes a remote MCP server for operating a chatbot from an AI assistant.
Compliance
Is the Crisp AI agent GDPR compliant?
Hugo's site states that it is GDPR compliant and that data is stored and processed on European servers. Confirm the terms in Crisp's own data processing agreement. More vendors are compared in the GDPR compliant chatbot platforms guide.
Where does SiteGPT stand on GDPR and HIPAA?
SiteGPT does not offer EU data residency. Its privacy policy relies on Standard Contractual Clauses for transfers, and it has appointed Article 27 representatives in the EU and the UK. A signed DPA and a HIPAA BAA are available on the Enterprise plan only, and integrations such as Crisp are not available in a HIPAA workspace. Program details are on the SiteGPT HIPAA page, and more vendors are in the HIPAA compliant AI chatbot guide.
Sources
All pages below were opened on 6 October 2026.
- YourGPT guide "Integrating YourGPT AI Bot With Crisp Bot", a public Notion page published by YourGPT
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