Table of Contents
- What is My AskAI?
- How does My AskAI work?
- What features does My AskAI offer?
- Helpdesk integrations
- Knowledge sources
- AI Tasks and live customer data
- Self-learning and Echo
- Security and compliance
- How much does My AskAI cost in 2026?
- What does My AskAI cost at your ticket volume?
- How does My AskAI pricing compare with Fin and eesel AI?
- What are My AskAI's pros and cons?
- Pros
- Cons
- What do users say about My AskAI?
- Who should use My AskAI?
- What are the best My AskAI alternatives?
- 1. Fin: best for paying only for resolved conversations
- 2. eesel AI: best for one agent across helpdesk, Slack, and email
- 3. SiteGPT: best for a website chatbot trained on your own content
- 4. Chatbase: best for testing a content-trained bot on a free plan
- The stack: which tool does which job
- How to choose between My AskAI and its alternatives
- Frequently asked questions
- Basics
- What is My AskAI?
- Is My AskAI the same as AskAI?
- Does My AskAI work without a helpdesk?
- How long does My AskAI take to set up?
- Pricing and free trial
- Is My AskAI free?
- How much does My AskAI cost?
- What does an extra My AskAI ticket cost?
- Can you remove My AskAI branding?
- Features and integrations
- Which helpdesks does My AskAI integrate with?
- Does My AskAI work with Slack?
- Is My AskAI SOC 2 certified?
- How many languages does My AskAI support?
- Alternatives
- What are the best My AskAI alternatives?
- Is My AskAI cheaper than Fin?
- Is My AskAI or SiteGPT better?
- Sources
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Created time
Mar 29, 2026 08:39 AM
My AskAI (often typed as MyAskAI) is an AI customer service agent that answers tickets inside the helpdesk a team already uses. It fits teams on Zendesk, Intercom, Freshdesk, Gorgias, or HubSpot that want a lower AI bill than the helpdesk's own agent. Teams with no helpdesk get less from it and should compare a website chatbot instead.
TL;DR
- My AskAI plugs into Zendesk, Intercom, Freshdesk, Freshchat, Gorgias, and HubSpot. It replies to customers there and hands off to your human agents in the same inbox.
- Pro costs $199 a month for 1,000 tickets. Scale costs $499 a month for 2,000 tickets. Enterprise starts at $999 a month. These are monthly-billing prices, and the trial runs 30 days with no card.
- Extra tickets cost about $0.12 each on Pro and about $0.10 each on Scale. At 1,000 tickets, Pro works out to $0.199 a ticket, which is double the $0.10 headline.
- G2 lists My AskAI at 4.5 out of 5 from 23 reviews. Reviewers praise time saved and setup. They criticize analytics depth and occasional wrong answers.
- The closest alternatives are Fin and eesel AI, which also work inside a helpdesk. SiteGPT is the option for a website chatbot trained on your content, from $39 a month billed yearly. It has no Intercom or HubSpot integration today.
Aspect | Verdict |
Best for | Teams already on Zendesk, Intercom, Freshdesk, Gorgias, or HubSpot with 1,000 or more tickets a month |
Free plan | No. 30-day free trial, no credit card |
Paid pricing | Pro $199 a month, Scale $499 a month, Enterprise from $999 a month, billed monthly |
Billing unit | Tickets handled, whether or not the AI resolves them |
Biggest strength | Low cost per ticket inside the helpdesk you already pay for |
Biggest limitation | Pro has no human chat or email help, and two common add-ons cost $49 a month each |
G2 rating | 4.5 out of 5 from 23 reviews |
What is My AskAI?
My AskAI is an AI agent for customer service that works inside an existing helpdesk. You connect your help center and documents, install the My AskAI app from the helpdesk's marketplace, and the agent starts answering new conversations.
The company was founded by Alex Rainey and Mike Heap. Its about page lists Rainey's 7 years at Accenture Digital and Heap's 9 years in financial services at EY.
The My AskAI homepage reports more than 1.8 million tickets resolved and an average AI resolution rate above 75%. Those are the vendor's own figures. The pricing page promises 60% AI resolution or your money back, which is the safer number to plan with.
My AskAI is an agent, which means it can take actions as well as answer. The difference between the two levels is explained in AI agent vs chatbot.
How does My AskAI work?
My AskAI works in four steps:
- Add knowledge. Sync help center articles and websites, upload files, and connect sources such as Google Drive, Notion, or Confluence.
- Install the helpdesk app. My AskAI then sits in your existing chat widget or ticket inbox.
- Let the agent reply. It answers from your content using retrieval-augmented generation (RAG). You can start with internal notes that only your team sees, then switch to direct replies.
- Hand off when needed. When the agent cannot answer with confidence, the customer can choose to talk to a person. The conversation moves to your team inside the same helpdesk.
What features does My AskAI offer?
My AskAI offers five feature groups that matter for a buying decision: helpdesk integrations, knowledge sources, tasks, self-learning, and security.
Helpdesk integrations
My AskAI integrates with seven helpdesk products, according to its integrations page:
Helpdesk | What My AskAI connects to |
Zendesk | Support inbox (tickets) and Zendesk Messaging |
Intercom | Intercom account or inbox |
Freshworks | Freshdesk and Freshchat |
Gorgias | Gorgias account or inbox |
HubSpot | HubSpot chat, email, and messages |
Slack, Microsoft Teams, and API access are a $49 a month add-on on Pro and are included on Scale. A Chrome extension copilot for human agents is included on every plan.
If you are still choosing a bot for one helpdesk, the ranked lists cover Zendesk, Intercom, and Freshdesk.
Knowledge sources
My AskAI trains on help center articles, websites, uploaded files, and connected cloud sources. Pro allows unlimited help articles and documents and up to 3 websites. Scale raises the limit to 10 websites.
Both plans can train on historic tickets. That helps teams whose help center is thin or out of date.
AI Tasks and live customer data
My AskAI can connect to CRMs, ERPs, and APIs. The agent can then answer questions about a customer's account or order, and run tasks such as a refund request. Both features are listed on the Pro plan.
Self-learning and Echo
My AskAI reviews the replies your human agents send after an escalation and learns from them. It can also generate help articles from those replies.
Echo is an AI copilot for the admin. It helps you manage and improve the agent. On Pro, Echo is also the only support channel you get from My AskAI.
Security and compliance
My AskAI states that it is SOC 2 Type 2 certified and GDPR compliant on its security page. The page also lists DPAs and Standard Contractual Clauses for EU and UK customers, AES-256 encryption at rest, and no model training on customer data.
HIPAA appears only in the Enterprise plan's feature list, which starts at $999 a month. Healthcare buyers can compare BAA terms across vendors in HIPAA compliant AI chatbots.
How much does My AskAI cost in 2026?
My AskAI costs $199 a month for Pro, $499 a month for Scale, and from $999 a month for Enterprise on monthly billing. All figures below come from the My AskAI pricing page.
Plan | Price (billed monthly) | Tickets included | Extra tickets | Seats | Notable limits |
Pro | $199 a month | 1,000 a month | About $0.12 each, up to 5,000 a month | 5 | 3 websites. No human chat or email help. Branding removal and API access are add-ons |
Scale | $499 a month | 2,000 a month | About $0.10 each | Unlimited | 10 websites. Same-day live chat help, 1 video call a month, multi-agent setup, branding removed |
Enterprise | From $999 a month | Custom | Discounted volume pricing | Unlimited | HIPAA, white-label, dedicated success manager, invoice billing |
The pricing page advertises a 33% discount for annual billing. Confirm the annual figure at checkout before you budget on it.
Every plan starts with a 30-day free trial and no credit card. There is no free plan after the trial.
What does My AskAI cost at your ticket volume?
My AskAI Pro is the cheaper plan at every volume up to its 5,000-ticket ceiling. The table uses monthly billing and the approximate extra-ticket rates above.
Tickets a month | Pro | Scale | Cheaper plan | Cost per ticket |
1,000 | $199 | $499 | Pro | $0.199 |
1,500 | $259 | $499 | Pro | $0.173 |
2,000 | $319 | $499 | Pro | $0.160 |
3,000 | $439 | $599 | Pro | $0.146 |
5,000 | $679 | $799 | Pro | $0.136 |
10,000 | Not available | $1,299 | Scale | $0.130 |
Two results stand out. The cost per ticket never reaches the $0.10 headline at these volumes. And Scale does not pay for itself on ticket price alone.
Adding both Pro add-ons does not change that. Pro with branding removal and API access costs $417 at 2,000 tickets and $777 at 5,000. Scale costs $499 and $799 at the same volumes.
You buy Scale for other reasons: unlimited seats, human help from My AskAI, 10 websites, and multi-agent setup for several brands or regions.
How does My AskAI pricing compare with Fin and eesel AI?
My AskAI is the cheapest of the three at 1,000 tickets a month. It charges for every ticket the agent handles. Fin charges $0.99 only when it resolves a conversation. eesel AI charges one credit per ticket.
Tool | Billing unit | Cost at 1,000 tickets a month | Difference from My AskAI |
My AskAI Pro | Ticket handled | $199 | Baseline |
eesel AI | Credit (1 per ticket) | $499 | $300 more (151%) |
Fin at 60% resolved | Outcome | $594 | $395 more (198%) |
Fin at 75% resolved | Outcome | $742.50 | $543.50 more (273%) |
Over a year at 60% resolution, Fin costs $7,128 and My AskAI Pro costs $2,388. That is $4,740 less, or 66%.
The models carry different risks. With Fin, a ticket the AI fails to resolve costs nothing. With My AskAI, it still counts toward your quota. Prices across the wider category are in the AI chatbot pricing comparison.
What are My AskAI's pros and cons?
Pros
- Low cost per ticket. 1,000 tickets cost $199 a month. Fin costs $594 for the same volume at 60% resolution.
- No helpdesk migration. It installs into Zendesk, Intercom, Freshdesk, Freshchat, Gorgias, or HubSpot.
- A long trial. 30 days, full access, no credit card.
- Tasks on the entry plan. Live customer data and AI Tasks such as refunds are listed on Pro.
- Self-learning. The agent learns from the replies your team sends after an escalation.
- Published prices. Three plans with prices are on the website. No sales call is needed below Enterprise.
- A stated guarantee. The pricing page promises 60% AI resolution or your money back.
Cons
- Built around a helpdesk. Every plan starts from "Integrates with existing helpdesk". A team with no helpdesk gets less value.
- No human help on Pro. The Pro plan lists AI help through Echo only, with no chat or email.
- Add-ons on Pro. Branding removal and API, Slack, and Teams access cost $49 a month each.
- You pay for unresolved tickets. Billing counts tickets handled, not tickets resolved.
- A 5,000-ticket ceiling on Pro. Above that you move to Scale.
- HIPAA needs Enterprise. That plan starts at $999 a month.
- Few public reviews. G2 has 23 reviews. Fin has 3,919.
What do users say about My AskAI?
My AskAI holds 4.5 out of 5 on G2 from 23 reviews.
G2 groups the most common themes in those reviews:
Theme | Mentions | Type |
Time-saving | 6 | Praise |
Ease of use | 6 | Praise |
Customer service from the My AskAI team | 6 | Praise |
Easy setup | 5 | Praise |
Learning curve | 3 | Complaint |
Inaccuracy | 3 | Complaint |
AI limitations | 3 | Complaint |
Expensive | 2 | Complaint |
Reviewers often mention competitive pricing and a team that ships requested features. One head of support wrote in August 2026 that "the analytics could be more detailed".
My AskAI says on its own site that it is rated 4.9 out of 5 from 19 reviews across G2 and helpdesk app stores. That is a blended figure. The G2 score alone is 4.5.
Who should use My AskAI?
My AskAI is a good fit if you:
- Already run Zendesk, Intercom, Freshdesk, Gorgias, or HubSpot
- Handle about 1,000 or more tickets a month
- Want a lower bill than your helpdesk's own AI agent
- Need the AI to look up orders or run refunds
- Can set it up without human help from the vendor, or will pay for Scale
My AskAI is a poor fit if you:
- Have no helpdesk and only need a chatbot on your website
- Handle a few hundred conversations a month, where $199 is a high floor
- Want to pay only when the AI resolves a ticket
- Need a HIPAA arrangement below $999 a month
What are the best My AskAI alternatives?
The best My AskAI alternative depends on why you are looking. No tool here is best overall. Each one has a "best for" label.
The ranking uses three criteria. First, does the tool work inside a helpdesk, which is the job My AskAI does? Second, how does it bill? Third, is the price public? Tools that work inside a helpdesk rank first.
# | Tool | Best for | Starting price | Free option | Main trade-off |
1 | Paying only for resolved conversations | $0.99 per outcome | 14-day trial, no card | About 3 times the cost of My AskAI at 1,000 tickets | |
2 | One agent across helpdesk, Slack, and email | $299 a month for 500 credits | Free tier with 100 credits, no card | $499 at 1,000 tickets | |
3 | A website chatbot trained on your own content | $59 a month, or $39 a month billed yearly | 7-day trial, card required | No Intercom or HubSpot integration today | |
4 | Testing a content-trained bot on a free plan | $40 a month | Free plan, 50 message credits | Helpdesk features start at $150 a month |
Fin comes first because it does the same job and has the most reviews. eesel AI is second because it also works inside tickets. SiteGPT is third because it solves a different job, and it only fits if that job is yours.
1. Fin: best for paying only for resolved conversations
Fin is the AI agent from the company formerly known as Intercom, now part of Salesforce. It works natively in the Intercom helpdesk and also with other helpdesks such as Zendesk, Salesforce, and Freshdesk. The full write-up is in the Fin AI review.
Key features
- Native AI agent inside the Intercom inbox
- Works with an existing helpdesk as well
- Spending limits and alerts
- One outcome charged per conversation at most
Pros
- You pay nothing when Fin cannot answer or the customer asks for a human
- 90-day money-back guarantee
- 14-day trial with no credit card
Cons
- $594 a month at 1,000 tickets and 60% resolution, against $199 for My AskAI Pro
- The bill rises as the AI resolves more
- Intercom helpdesk seats cost extra
Pricing: $0.99 per outcome, per the Fin pricing page. Fin Voice is $1.99 per voice outcome through sales.
Rating: 4.5 out of 5 on G2 from 3,919 reviews.
Best for: Teams that want to pay only when the AI resolves a conversation.
2. eesel AI: best for one agent across helpdesk, Slack, and email
eesel AI is a third-party AI agent that works in a helpdesk, in Slack, in a chat bubble, and over email on one plan. One ticket or chat uses one credit, however long it runs.
Key features
- Every integration and channel on every plan
- Unlimited agents and seats
- EU or US data residency
- Scheduled agents and reports
Pros
- A free tier with 100 credits and no card
- Slack is included. My AskAI charges $49 a month for it on Pro
- No per-seat price
Cons
- $499 a month at 1,000 tickets, which is $300 more than My AskAI Pro
- Overage costs $0.80 a credit if you turn it on
- The pricing page says SOC 2 Type II is underway. My AskAI states it is certified
Pricing: Free for 100 credits. Teammate is $299 a month for 500 credits, $499 for 1,000, and $1,749 for 5,000, per the eesel AI pricing page.
Rating: 4.6 out of 5 on G2 from 20 reviews.
Best for: Teams that want the same agent in the helpdesk and in Slack.
3. SiteGPT: best for a website chatbot trained on your own content
SiteGPT is an AI chatbot trained on your own content. It runs as a chat widget on your website and needs no helpdesk. It suits teams that looked at My AskAI and found they have no helpdesk to plug it into.
Key features
- Trains on URLs, sitemaps, files, Google Drive, Dropbox, OneDrive, Box, Notion, GitHub, and YouTube
- Scheduled content refresh: monthly on Growth, weekly on Scale
- Chat integrations with Slack, Crisp, Messenger, Google Chat, Freshdesk Messaging, and Zoho SalesIQ on Growth and above
- Zendesk AI Agent on Scale and above
- 95+ languages
Pros
- Fixed monthly price with a message quota: 4k GPT-4.1-mini messages a month on Starter
- Starter costs $468 a year on annual billing. My AskAI Pro costs $2,388 a year on monthly billing
- No helpdesk subscription needed
Cons
- No Intercom or HubSpot integration today. Both are marked coming soon
- It does not reply inside Gorgias or Freshdesk tickets. Zendesk needs the Scale plan at $429 a month, or $259 a month billed yearly
- No free plan. The 7-day trial needs a credit card
- Starter has no chat integrations and manual content refresh only
Pricing: Starter $59 a month, or $39 a month billed yearly. Growth $129, or $79 billed yearly. Scale $429, or $259 billed yearly. Enterprise is custom.
Rating: 4.9 out of 5 on G2 from 12 reviews.
Best for: Teams that need answers from their own content on their website, with no helpdesk in the way.
4. Chatbase: best for testing a content-trained bot on a free plan
Chatbase is an AI agent builder trained on your content, with a free plan. Details are in the Chatbase review.
Key features
- Free plan with 50 message credits a month
- Native Helpdesk, voice, and telephony from the Standard plan
- Integrations with Zendesk, Intercom, HubSpot, Freshdesk, and Gorgias in the plan comparison
- Choice of models from several providers
Pros
- A free plan with 50 message credits every month
- Entry paid plan at $40 a month
- Auto-resync of sources on Standard
Cons
- Hobby includes only 700 message credits
- Helpdesk and API access start at $150 a month
- Removing branding costs $99 a month
Pricing: Free, Hobby $40, Standard $150, and Pro $500 a month on monthly billing, per the Chatbase pricing page. Yearly billing is 20% off.
Rating: 4.8 out of 5 on G2 from 46 reviews.
Best for: Small teams that want to test a content-trained bot before paying.
The stack: which tool does which job
My AskAI and SiteGPT sit in different layers of a customer service stack. Most teams comparing them need to decide which layer they are buying.
Layer | Job | Tool |
Helpdesk | Holds tickets, routing, SLAs, and human agents | Zendesk, Intercom, Freshdesk, Gorgias, HubSpot |
AI agent inside the helpdesk | Replies to tickets and chats in the helpdesk, runs tasks, hands off in the same inbox | My AskAI, Fin, eesel AI |
Knowledge-trained answer layer on the website | Answers website visitors from your content before a ticket exists | SiteGPT, Chatbase |
If you run Intercom, HubSpot, or Gorgias, the middle layer is where My AskAI, Fin, and eesel AI compete. SiteGPT does not work inside those three.
If you have no helpdesk, the bottom layer is enough for many teams. How escalation works in that setup is covered in AI chatbots with human handoff.
How to choose between My AskAI and its alternatives
If you need... | Pick... | Why |
AI replies inside the helpdesk you already run, at the lowest ticket cost | My AskAI | $199 a month covers 1,000 tickets |
To pay only when the AI resolves the conversation | Fin | $0.99 per outcome and nothing for a handoff |
The same agent in Slack and email without an add-on | eesel AI | Every channel is included on every plan |
A chatbot on your website and no helpdesk | SiteGPT | It runs as its own widget, from $39 a month billed yearly |
A free plan to test with | Chatbase or eesel AI | Chatbase gives 50 message credits a month. eesel AI gives 100 credits free |
HIPAA coverage | Ask each vendor for its BAA | My AskAI, eesel AI, and SiteGPT each list HIPAA on the Enterprise plan only |
More than 5,000 tickets a month | My AskAI Scale | Pro stops at 5,000. Scale costs $1,299 at 10,000 tickets |
Frequently asked questions
Basics
What is My AskAI?
My AskAI is an AI customer service agent that works inside an existing helpdesk such as Zendesk, Intercom, Freshdesk, Gorgias, or HubSpot. It answers from your help content and hands off to your human agents when it cannot.
Is My AskAI the same as AskAI?
No. My AskAI states on its pricing page that it is not affiliated with the AskAI mobile app, despite the similar names.
Does My AskAI work without a helpdesk?
My AskAI is built to run inside a helpdesk, and every plan lists "Integrates with existing helpdesk" first. A team with no helpdesk should compare a website chatbot such as SiteGPT or Chatbase.
How long does My AskAI take to set up?
My AskAI says setup takes under an hour with no developers. G2 reviewers list easy setup as a common theme, with 5 mentions.
Pricing and free trial
Is My AskAI free?
My AskAI has no free plan. It offers a 30-day free trial with no credit card. Paid plans start at $199 a month.
How much does My AskAI cost?
My AskAI Pro costs $199 a month for 1,000 tickets. Scale costs $499 a month for 2,000 tickets. Enterprise starts at $999 a month. These are monthly-billing prices.
What does an extra My AskAI ticket cost?
An extra ticket costs about $0.12 on Pro, up to 5,000 tickets a month, and about $0.10 on Scale.
Can you remove My AskAI branding?
Yes. Branding removal is a $49 a month add-on on Pro and is included on Scale and Enterprise.
Features and integrations
Which helpdesks does My AskAI integrate with?
My AskAI integrates with Zendesk (Support inbox and Messaging), Intercom, Freshdesk, Freshchat, Gorgias, and HubSpot.
Does My AskAI work with Slack?
Yes. Slack, Microsoft Teams, and API access cost $49 a month on Pro and are included on Scale.
Is My AskAI SOC 2 certified?
My AskAI states on its security page that it is SOC 2 Type 2 certified and GDPR compliant. HIPAA is listed on the Enterprise plan.
How many languages does My AskAI support?
My AskAI lists 95+ languages on every plan.
Alternatives
What are the best My AskAI alternatives?
Fin fits teams that want to pay per resolved conversation. eesel AI fits teams that want one agent across helpdesk, Slack, and email. SiteGPT fits teams that need a website chatbot trained on their own content. Chatbase fits small teams that want a free plan.
Is My AskAI cheaper than Fin?
Yes, at typical volumes. At 1,000 tickets a month, My AskAI Pro costs $199. Fin costs $594 if it resolves 60% of them. That is $395 less a month, or 66%.
Is My AskAI or SiteGPT better?
My AskAI is better when you run Intercom, HubSpot, Gorgias, or Freshdesk and want AI inside tickets. SiteGPT is better when you need a chatbot on your website trained on your content, with a fixed monthly price and no helpdesk.
Sources
All pages opened on 11 October 2026.
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