Table of Contents
- Key takeaways: which HIPAA compliant chatbot fits which job
- What makes a chatbot HIPAA compliant?
- How these HIPAA compliant chatbots were ranked
- The 7 best HIPAA compliant chatbots for 2026
- 1. Zendesk: best for hospitals and clinics with a staffed service desk
- Key features
- Pros
- Cons
- Pricing
- 2. Fin, formerly Intercom: best for an AI agent that takes actions inside a helpdesk
- Key features
- Pros
- Cons
- Pricing
- 3. SiteGPT: best for patient questions answered from your own content
- Key features
- Pros
- Cons
- Pricing
- 4. Freshchat: best for low-cost chat with agents on every channel
- Key features
- Pros
- Cons
- Pricing
- 5. Hyro: best for health systems that need Epic scheduling
- Key features
- Pros
- Cons
- Pricing
- 6. Ada: best for enterprise health plans that want a managed AI agent
- Key features
- Pros
- Cons
- Pricing
- 7. Chatbase: best for teams already on Chatbase that can move to Enterprise
- Key features
- Pros
- Cons
- Pricing
- Which popular chatbots are not HIPAA compliant?
- HIPAA compliant chatbots compared: BAA, plan, and price
- How to choose a HIPAA compliant chatbot
- Use-case cheat sheet: which HIPAA compliant chatbot for which scenario
- Frequently asked questions about HIPAA compliant chatbots
- The basics
- What is a HIPAA compliant chatbot?
- Are medical chatbots HIPAA compliant?
- Does a chatbot need a BAA if it only answers general questions?
- BAAs and plans
- Which chatbot vendors sign a BAA?
- Which SiteGPT plan includes a BAA?
- Will a vendor change its BAA?
- Hospitals and clinics
- Are any chatbots suitable for a hospital setting?
- Can a HIPAA compliant chatbot book appointments?
- Where is PHI allowed in a SiteGPT HIPAA workspace?
- Pricing
- How much does a HIPAA compliant chatbot cost?
- What is the cheapest HIPAA compliant chatbot?
- How much does SiteGPT cost?
- Sources
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Created time
Apr 18, 2026 10:43 AM
A HIPAA compliant chatbot is one whose vendor signs a Business Associate Agreement (BAA) with you before any patient data reaches it. Zendesk fits hospitals and clinics that run PHI through a staffed service desk, and SiteGPT fits teams that want patient questions answered from their own content under a published BAA on the Enterprise plan.
Three terms carry the rest of this page. PHI is protected health information: anything that ties a person to their health, care, or payment for care. A covered entity is a provider, health plan, or clearinghouse. A business associate is a vendor that handles PHI for one, and a chatbot vendor becomes a business associate the moment a patient types a symptom into the chat.
TL;DR
- The BAA is the test. A vendor that will not sign one cannot receive PHI, whatever its security page says.
- Zendesk signs a BAA through Advanced Compliance, which is included in Suite Professional ($115 per agent per month, billed yearly) and higher plans.
- Fin (formerly Intercom) says every Fin workspace is eligible for a BAA. Its pricing page still lists HIPAA support under the Expert plan at $132 per seat per month, billed annually, so confirm the plan in writing.
- SiteGPT signs a BAA on the Enterprise plan only, never on Starter, Growth, or Scale. The standard BAA is published and SiteGPT tailors it during onboarding.
- Ada, Hyro, and Chatbase name HIPAA on their sites and publish no BAA terms. Tidio provides no HIPAA compliance documentation.
Key takeaways: which HIPAA compliant chatbot fits which job
Platform | Best for | BAA terms on the vendor's own pages | Price of the plan named |
Zendesk | Hospitals and clinics with a staffed service desk | Suite Professional and above, signed by DocuSign | $115 per agent per month, billed yearly |
Fin (formerly Intercom) | An AI agent that takes actions inside a helpdesk | Every workspace eligible, per the help center | $29 to $132 per seat per month, billed annually, plus $0.99 per outcome |
Patient questions answered from your own content | Enterprise plan only, standard BAA published | Custom | |
Freshchat | Low-cost chat with agents on every channel | BAA offered, plan not stated | From $19 per agent per month, billed annually |
Hyro | Health systems that need Epic scheduling | BAA terms not published | Not published |
What makes a chatbot HIPAA compliant?
A chatbot is HIPAA compliant when the vendor signs a BAA and the deployment keeps PHI inside the services that BAA covers. HHS says a covered entity may disclose PHI to a business associate only after it obtains satisfactory assurances in a written contract, and that business associates are directly liable for parts of the HIPAA Rules. The source is the HHS guidance on business associates.
Four checks follow from that rule.
- A signed BAA. Both parties sign before the first patient message. Whether a website chatbot needs one at all is answered in do you need a BAA for your website chatbot.
- The scope of the BAA. Vendors cover named products and exclude others. Marketplace apps, social channels, and third-party integrations are the usual exclusions.
- The plan the BAA requires. The plan sets the real price of compliance. Some vendors state it and some do not.
- The vendor chain. The AI model provider and the database host also touch PHI. Each needs its own BAA with the chatbot vendor.
The full requirement list, including retention and breach notice, is in what makes a chatbot HIPAA compliant. The limits on what patients can type into a chat are covered in PHI in chatbot conversations.
How these HIPAA compliant chatbots were ranked
These HIPAA compliant chatbots were ranked on five criteria, each read on the vendor's own trust, security, help, or pricing page. This post is published by SiteGPT, so SiteGPT's limits are stated as plainly as its strengths.
- BAA availability. A BAA described on the vendor's own site ranks above a HIPAA claim with no contract terms.
- Plan gating. A BAA on a plan with a published price ranks above a BAA behind a sales call.
- Covered scope. Chat, AI agent, voice, and ticketing each need to be named as covered.
- Fit for PHI workflows. Scheduling, record lookups, and agent handoff need integrations that a content-trained chatbot does not have.
- Price of the compliant setup. The price that counts is the plan where the BAA starts.
No platform is best overall. Zendesk ranks first because the main scenario is a hospital or clinic that moves PHI through tickets, chat, and phone, and Zendesk states its BAA plan, its covered services, and its price. Fin ranks second for the same job with a stronger AI agent and less clear plan gating. SiteGPT ranks third: it does not book appointments or connect to an EHR, and it is the strongest option here for answering patient questions from your own content.
The 7 best HIPAA compliant chatbots for 2026
1. Zendesk: best for hospitals and clinics with a staffed service desk
Zendesk is the best HIPAA compliant chatbot platform for hospitals and clinics that already route patient requests to agents. Zendesk signs a BAA through Advanced Compliance, which is available on Suite Professional, Enterprise, and Enterprise Plus. The BAA is reviewed and signed by DocuSign on Zendesk's BAA page.
Key features
- BAA available on Suite Professional and higher plans
- Covered services include ticketing, help center, live chat and Zendesk messaging, analytics, and voice (text messaging excluded)
- AI Agents Advanced, Copilot, and Contact Center are listed as HIPAA enabled add-ons
- Recommended security settings for accounts that hold PHI
- 14-day free trial with no credit card
Pros
- The plan, the covered services, and the signing route are all public
- One BAA covers chat, tickets, and phone
- AI agents and human agents work in the same covered account
Cons
- Support Team and Suite Team cannot get the BAA
- Marketplace apps, early access features, and social messaging channels are outside the BAA
- Contact Center customers also need their own BAA with AWS
- Per-agent pricing: 5 agents on Suite Professional cost $575 a month, or $6,900 a year
Pricing
Plan | Per agent per month, billed yearly | BAA available |
Support Team | $19 | No |
Suite Team | $55 | No |
Suite Professional | $115 | Yes |
Suite Enterprise and Enterprise Plus | Through sales | Yes |
Moving from Suite Team to Suite Professional to get the BAA adds $60 per agent per month. For 5 agents that is $300 a month, or $3,600 a year. Prices from the Zendesk pricing page.
Rating: 4.3/5 on G2 from 7,089 reviews.
Best for: Hospitals, clinics, and health plans with a service team that handles PHI in tickets, chat, and calls. If the team wants a content-trained answer layer in front of Zendesk for questions with no PHI, see SiteGPT vs Zendesk.
2. Fin, formerly Intercom: best for an AI agent that takes actions inside a helpdesk
Fin is the best HIPAA compliant chatbot for teams that want an AI agent resolving requests inside a helpdesk. Fin is the new name for Intercom and is now part of Salesforce. Fin's HIPAA help article says the company completed a HIPAA attestation examination by an independent CPA firm and that every Fin workspace is eligible for a BAA.
Key features
- BAA requested through the Messenger or by email to the Fin team
- HIPAA attestation examination against the Security Rule and the HITECH Breach Notification Rule
- Fin AI Agent priced per outcome
- Inbox, tickets, and help center in one product
- Fin also runs on top of another helpdesk, including Salesforce, with no seats required
Pros
- The BAA rule is short: be a covered entity or business associate and hold a Fin workspace
- The AI agent takes actions in external systems and hands off to agents
- Pricing is published for seats and for outcomes
Cons
- The two Fin pages disagree. The help article says every workspace is eligible, and the pricing page lists HIPAA support under Expert only
- Fin's terms prohibit sending ePHI before the BAA is signed
- Two meters run at once: seats and $0.99 per outcome
- 5 Expert seats and 1,000 outcomes cost $1,650 a month ($660 plus $990)
Pricing
Item | Price, billed annually | HIPAA support listed on the pricing page |
Essential | $29 per seat per month | No |
Advanced | $85 per seat per month | No |
Expert | $132 per seat per month | Yes |
Fin AI Agent | $0.99 per outcome | Not stated |
One Essential seat plus 500 Fin outcomes costs $524 a month ($29 plus $495). Prices from the Intercom pricing page.
Rating: 4.5/5 on G2 from 3,918 reviews.
Best for: Telehealth and health software companies with a staffed inbox and budget for per-outcome pricing. The cost comparison is in SiteGPT vs Intercom.
3. SiteGPT: best for patient questions answered from your own content
SiteGPT is the best HIPAA compliant chatbot for answering patient questions from your own website and documents. SiteGPT signs a BAA on the Enterprise plan only. Starter, Growth, and Scale do not include one. The HIPAA page says SiteGPT has been assessed for HIPAA compliance by DPLMC International and has completed a SOC 2 Type II examination.
The standard BAA is published in full for legal review. It is the standard document, and SiteGPT tailors it during onboarding: retention windows, breach notice timelines, notice contacts, and scoping. SiteGPT does not book appointments, write to an EHR, or look up a patient record.
A HIPAA workspace is narrower than a standard one. The HIPAA docs list four changes.
- PHI belongs in conversations only. This is a term of the BAA, and HIPAA itself does not set it. The reason is practical: the chatbot answers from its training content, so anyone who can chat with it can reach that content.
- Cloud drive sources are switched off. Notion, Google Drive, Dropbox, OneDrive, Box, and GitHub are not offered. Content is added with website links, file uploads, and text snippets.
- Chat tool integrations are switched off. Zendesk, Slack, Crisp, and the others are not offered. Conversations stay in the chat widget on your website, which the BAA covers.
- Conversation content is redacted 7 days after the last activity. The order form can set a different window. Leads are kept until you delete them.
Key features
- BAA on the Enterprise plan, signed during onboarding
- PHI goes to three subprocessors: Convex, OpenAI on zero-data-retention endpoints, and Pinecone. Each has signed a BAA with SiteGPT, per the subprocessor list
- Breach reporting within five business days of discovery
- PHI is never used to train AI models
- Email notifications and webhooks carry no conversation content or visitor contact details
- Human escalation with team notifications
- 95+ languages
Pros
- Counsel can read the BAA before the first call and ask for changes
- SiteGPT countersigns only after every vendor in the PHI chain has signed its own BAA
- Flat pricing with no per-seat or per-outcome fee on the self-serve plans
- A healthcare team can start today on public content with no PHI, such as FAQs and service information
Cons
- The BAA is Enterprise only, at a custom price. No self-serve plan includes it
- No scheduling, EHR, or patient record integration
- Cloud drive sources and chat tool integrations are not available in a HIPAA workspace
- SiteGPT does not scan content for PHI. Keeping PHI out of training content and lead forms is your own review step
- HIPAA workspaces share one separate index. It is not a dedicated environment per customer
- The 7-day trial requires a credit card
Pricing
Plan | Monthly | Annual (per month, billed yearly) | Messages per month | BAA |
Starter | $59 | $39 ($468/yr) | 400 to 4,000 | No |
Growth | $129 | $79 ($948/yr) | 1,000 to 10,000 | No |
Scale | $429 | $259 ($3,108/yr) | 4,000 to 40,000 | No |
Enterprise | Custom | Custom | Custom | Yes |
The message range depends on the model: the low figure is all GPT-4.1 and the high figure is all GPT-4.1-mini. Annual billing on Starter costs $468 a year against $708 on monthly billing, a saving of $240 or 34%. Prices from the SiteGPT pricing page.
Rating: 4.9/5 on G2 from 12 reviews.
Best for: Clinics, health plans, and health software companies whose chatbot answers from public service content, with patients sharing PHI only in the chat. The setup for providers is shown on the AI chatbot for healthcare page.
4. Freshchat: best for low-cost chat with agents on every channel
Freshchat is the best HIPAA compliant chatbot option for teams that want agent chat at a low per-agent price. Freshworks says it may support a customer's HIPAA compliance by mutually executing a BAA. Its HIPAA configuration guide for Freshchat says only the standalone version of Freshchat is in scope.
Key features
- BAA executed between Freshworks and the customer
- Role-based access and SAML single sign-on, both required by the guide
- Regex-based truncation of ePHI in chat messages, switched on by Freshworks on request
- Web chat, messaging apps, and a Freddy AI Agent
- A free plan for up to 10 agents
Pros
- The lowest per-agent entry price on this list
- A written configuration guide tells you what to switch off
- Chat and ticketing come from one vendor
Cons
- Freshworks does not state which plan the BAA requires, so get it in writing
- The BAA holds only while you follow the guide, which was last modified in February 2024
- Integrations that send data outside Freshworks are outside the HIPAA scope
- Visitor notifications must be disabled, because the notification subprocessors sign no BAA
- Freshchat inside Freshsales or Freshmarketer is not covered by the guide
Pricing
Plan | Per agent per month, billed annually |
Free | $0, up to 10 agents |
Growth | $19 |
Pro | $49 |
Enterprise | $79 |
Freddy AI Agent sessions cost $49 per 100. Freddy AI Copilot costs $29 per agent per month. Ten agents on Pro cost $490 a month, or $5,880 a year. Prices from the Freshchat pricing page.
Rating: 4.4/5 on G2 from 502 reviews.
Best for: Small practices and billing teams that need agent chat on a budget and will follow a strict configuration guide.
5. Hyro: best for health systems that need Epic scheduling
Hyro is the best HIPAA compliant chatbot for health systems that want patients to book appointments through the bot. Hyro builds AI agents only for healthcare. Its Epic integration page says the agents verify patients against Epic records, book, reschedule, and cancel appointments, and handle prescription refills.
Key features
- Listed in the Epic Vendor Services marketplace
- Patient verification from Epic records
- Appointment booking, rescheduling, and cancelling
- Prescription refill support through the Epic Willow Ambulatory module
- Calls and messages handled by the same agents
Pros
- The only platform on this list built for scheduling inside an EHR
- Voice and chat from one vendor
- Content is pulled from the health system's web pages and Epic, which cuts manual upkeep
Cons
- BAA terms not published. The pages reviewed describe the agents as HIPAA compliant and name no plan, contract, or subprocessor terms
- No public pricing and no self-serve trial
- Built for health systems, so a small clinic is unlikely to be the target buyer
- 20 G2 reviews, the smallest count on this list after SiteGPT
Pricing
Hyro publishes no prices. The site offers a demo request only.
Rating: 4.9/5 on G2 from 20 reviews.
Best for: Hospitals and health systems on Epic that want scheduling and refills automated across phone and chat. Ask for the BAA and the subprocessor list before the demo.
6. Ada: best for enterprise health plans that want a managed AI agent
Ada is the best HIPAA compliant chatbot option for large health plans and enterprises that want a vendor-managed AI agent. Ada's trust page lists SOC 2 Type II, GDPR, and HIPAA. The Ada Trust Center lists a HIPAA report among its documents.
Key features
- SOC 2 Type II, GDPR, and HIPAA listed on the trust page
- Zero data retention with LLM providers
- Annual third-party penetration tests and LLM evaluations
- AIUC-1 certification, a standard for AI agents
- Role-based access, MFA, and audit logging
Pros
- A public trust center with reports to request
- Responses are checked against approved sources before they reach the customer
- Customer data is not used to train models
Cons
- BAA terms not published. No page reviewed names the plan or the contract terms
- No public pricing. The site offers a conversation with sales only
- Built for enterprise contracts, so it is a poor fit for a single practice
Pricing
Ada publishes no prices. Every plan starts with a sales conversation.
Rating: 4.6/5 on G2 from 173 reviews.
Best for: Health insurers and large health companies with a procurement team and budget for a custom contract.
7. Chatbase: best for teams already on Chatbase that can move to Enterprise
Chatbase is a HIPAA option only on its Enterprise plan. The Chatbase pricing page lists Enterprise as HIPAA eligible. No self-serve plan carries that label.
Key features
- HIPAA eligibility listed on Enterprise
- SSO, audit logs, and custom roles on Enterprise
- AI agents trained on websites and files
- A native helpdesk, voice, and telephony from the Standard plan
- A free plan with 50 message credits a month
Pros
- Self-serve plans let a team test the product on content with no PHI
- Helpdesk and voice are built in from Standard
- Yearly billing takes 20% off
Cons
- BAA terms not published. The security page does not mention HIPAA or a BAA
- Free, Hobby, Standard, and Pro are not listed as HIPAA eligible
- Removing Chatbase branding costs $99 a month
- Credits are small on Hobby: 700 a month
Pricing
Plan | Billed monthly | Message credits per month | HIPAA eligible |
Free | $0 | 50 | No |
Hobby | $40 | 700 | No |
Standard | $150 | 4,000 | No |
Pro | $500 | 15,000 | No |
Enterprise | Custom | Custom | Yes |
Rating: 4.8/5 on G2 from 46 reviews.
Best for: Teams that already run Chatbase and can buy Enterprise. The full comparison is in SiteGPT vs Chatbase.
Which popular chatbots are not HIPAA compliant?
Tidio is not an option for patient data. The Tidio FAQ says the company "does not currently provide official HIPAA certification or compliance documentation." Tidio holds a 4.6/5 rating on G2 from 1,962 reviews and suits online stores. The comparison for other uses is in SiteGPT vs Tidio.
The same rule applies to any chatbot plan with no BAA. SiteGPT Starter, Growth, and Scale, Zendesk Support Team and Suite Team, and the Chatbase self-serve plans can serve content with no PHI. None of them can receive PHI.
HIPAA compliant chatbots compared: BAA, plan, and price
This table compares the seven HIPAA compliant chatbots on the points a compliance officer checks first. Every cell comes from the vendor page linked in that vendor's section above.
Platform | BAA stated on the vendor's site | Plan the BAA requires | Lowest price of that plan | G2 rating |
Zendesk | Yes | Suite Professional and above | $115 per agent per month, billed yearly | 4.3 (7,089) |
Fin (formerly Intercom) | Yes | Every workspace per the help center. Expert per the pricing page | $29 to $132 per seat per month, plus $0.99 per outcome | 4.5 (3,918) |
Yes, published in full | Enterprise only | Custom | 4.9 (12) | |
Freshchat | Yes | Not stated | From $19 per agent per month, billed annually | 4.4 (502) |
Hyro | BAA terms not published | Not stated | Not published | 4.9 (20) |
Ada | BAA terms not published | Not stated | Not published | 4.6 (173) |
Chatbase | BAA terms not published | Enterprise is listed as HIPAA eligible | Custom | 4.8 (46) |
How to choose a HIPAA compliant chatbot
Choose a HIPAA compliant chatbot by deciding first whether the bot must touch patient records. A bot that books appointments needs an EHR integration. A bot that answers questions needs good content and a clean handoff to staff.
If you need... | Pick... | Why |
PHI handled in tickets, chat, and phone by agents | Zendesk | One BAA on Suite Professional covers all three |
An AI agent that resolves requests inside a helpdesk | Fin | BAA for every workspace per the help center, $0.99 per outcome |
Patient questions answered from your website and files | Published BAA on Enterprise, PHI limited to conversations | |
Appointments booked inside Epic | Hyro | Epic integration for scheduling and refills |
Agent chat at the lowest seat price | Freshchat | From $19 per agent per month, with a written configuration guide |
A managed AI agent for a large health plan | Ada | Public trust center and a custom contract |
To stay on Chatbase | Chatbase Enterprise | The only Chatbase plan listed as HIPAA eligible |
The questions to send each vendor before a demo are listed in HIPAA chatbot vendor questions. Health plans choosing a tool for member service can start from HIPAA compliant chatbots for health insurance.
Use-case cheat sheet: which HIPAA compliant chatbot for which scenario
This cheat sheet maps ten common healthcare scenarios to one platform each.
Scenario | Best pick | Why |
A hospital contact center with 40 agents | Zendesk | Chat, tickets, and voice under one BAA |
A health system on Epic that wants self-service scheduling | Hyro | Books, reschedules, and cancels through Epic |
A telehealth startup with a small service team | Fin | BAA eligibility for every workspace per the help center |
A clinic group that wants its website FAQs answered at night | SiteGPT | Answers from site content and escalates to staff |
A health software company with long product docs | SiteGPT | Trains on website links and uploaded files in a HIPAA workspace |
A dental practice with two front-desk staff | Freshchat | Low per-agent price and a free plan to test with |
A health insurer with a procurement team | Ada | Enterprise contract and a public trust center |
A team that must read the BAA before any sales call | SiteGPT | The standard BAA is published and open to changes |
A practice that only needs a bot for content with no PHI | SiteGPT Starter or Growth | No BAA is needed when no PHI is involved |
A team that shortlisted Tidio for patient chat | Zendesk or Fin | Tidio provides no HIPAA compliance documentation |
A US healthcare company with EU patients also has to meet GDPR. The vendors that fit are compared in GDPR-compliant chat platforms.
Frequently asked questions about HIPAA compliant chatbots
The basics
What is a HIPAA compliant chatbot?
A HIPAA compliant chatbot is a chatbot whose vendor has signed a BAA with you and whose setup keeps PHI inside the services that BAA covers. The label on a vendor's website is a claim. The signed BAA and its scope are the evidence.
Are medical chatbots HIPAA compliant?
Medical chatbots are HIPAA compliant only when a BAA is in place for the plan and products in use. The same product can be compliant on one plan and not on another. Zendesk on Suite Team and SiteGPT on Growth are two examples of plans with no BAA.
Does a chatbot need a BAA if it only answers general questions?
A chatbot that never receives PHI does not need a BAA. An open chat box makes that hard to guarantee, because a patient can type anything. The cases are worked through in do you need a BAA for your website chatbot.
BAAs and plans
Which chatbot vendors sign a BAA?
Zendesk, Fin, SiteGPT, and Freshworks each describe a BAA on their own pages. Ada, Hyro, and Chatbase name HIPAA and publish no BAA terms. Tidio provides no HIPAA compliance documentation.
Which SiteGPT plan includes a BAA?
The Enterprise plan. A BAA is not available on Starter, Growth, or Scale. SiteGPT signs the BAA during Enterprise onboarding and confirms in writing when HIPAA processing is switched on. No PHI should be sent before that confirmation.
Will a vendor change its BAA?
Some will. SiteGPT publishes its standard BAA and works reasonable changes into it during onboarding. Retention windows, breach notice timelines, notice contacts, and scoping are the usual ones. Ask every vendor two questions: will you share the BAA, and will you amend it.
Hospitals and clinics
Are any chatbots suitable for a hospital setting?
Yes. Zendesk and Fin suit a hospital service desk, and Hyro suits a hospital on Epic that wants scheduling by chat or phone. SiteGPT suits a hospital website that needs answers from public content, with staff taking over when a patient needs a person.
Can a HIPAA compliant chatbot book appointments?
Yes, when it integrates with the scheduling system. Hyro does this inside Epic. SiteGPT does not book appointments or connect to an EHR. It answers questions and passes the conversation to your team.
Where is PHI allowed in a SiteGPT HIPAA workspace?
In conversations between visitors and the chatbot, and nowhere else. Training content, lead forms, and support requests must stay free of PHI. This is a term of the BAA. The reason behind it is that anyone who can chat with the bot can reach its training content.
Pricing
How much does a HIPAA compliant chatbot cost?
Zendesk Suite Professional costs $115 per agent per month, billed yearly, so 5 agents cost $6,900 a year. Fin costs $29 to $132 per seat per month, billed annually, plus $0.99 per outcome. SiteGPT Enterprise, Ada, Hyro, and Chatbase Enterprise are priced by quote.
What is the cheapest HIPAA compliant chatbot?
Freshchat has the lowest published seat price at $19 per agent per month, billed annually. Freshworks does not state which plan its BAA requires, so confirm it before buying. Among vendors that state the plan, Zendesk Suite Professional is $115 per agent per month.
How much does SiteGPT cost?
Starter costs $59 a month, or $39 a month billed yearly ($468 a year). Growth costs $129 monthly or $79 billed yearly. Scale costs $429 monthly or $259 billed yearly. None of those three plans includes a BAA. The Enterprise plan has a custom price and includes one.
Sources
Every page below was opened on 4 October 2026.
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