Table of Contents
- Key takeaways: the best IT support chatbots at a glance
- What is an IT chatbot?
- What AI for IT support can and cannot do
- How these IT support chatbots were ranked
- The 6 best AI chatbots for IT support in 2026
- 1. Jira Service Management: best for IT teams that want a service desk with a built-in AI agent
- Key features
- Pros
- Cons
- Pricing
- Rating
- Best for
- 2. Moveworks: best for enterprises that want password resets and access requests automated
- Key features
- Pros
- Cons
- Pricing
- Rating
- Best for
- 3. SiteGPT: best knowledge-trained answer layer for IT documentation
- Key features
- Pros
- Cons
- Pricing
- Rating
- Best for
- 4. Freshservice: best for mid-size IT teams that want a simpler ITSM suite with AI add-ons
- Key features
- Pros
- Cons
- Pricing
- Rating
- Best for
- 5. Microsoft Copilot Studio: best for Microsoft 365 organizations that build their own agent in Teams
- Key features
- Pros
- Cons
- Pricing
- Rating
- Best for
- 6. Botpress: best for developers who want a custom IT bot in Slack or Teams
- Key features
- Pros
- Cons
- Pricing
- Rating
- Best for
- IT chatbot comparison table
- What an AI help desk chatbot costs
- The stack: which tool does which job
- How to choose an IT chatbot
- IT chatbot use-case cheat sheet
- IT chatbot FAQ
- Basics
- What is an IT support chatbot?
- What is a chatbot for IT used for?
- What is the difference between an IT chatbot and a help desk?
- Capabilities
- Can an AI chatbot reset passwords?
- Can AI replace an IT help desk?
- Does an IT chatbot need a knowledge base?
- Slack and Microsoft Teams
- Which IT chatbots work in Slack?
- Which IT chatbots work in Microsoft Teams?
- Does SiteGPT create IT tickets?
- Pricing
- How much does an IT chatbot cost?
- Is there a free IT chatbot?
- What is the cheapest way to add AI to IT support?
- Sources
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Created time
Apr 17, 2026 10:47 AM
The best IT chatbot for most internal IT teams is Jira Service Management, which takes requests in Slack and Microsoft Teams, publishes its prices, and includes an AI virtual service agent on the Premium plan at $51.42 per agent a month.
Moveworks is the pick for large enterprises that want the chatbot to reset passwords and unlock accounts on its own. SiteGPT is the pick for one job next to the service desk: answering how-to questions from IT documentation.
TL;DR
- Jira Service Management fits most IT teams. It is free for 3 agents, costs $20 per agent a month on Standard, and adds the virtual service agent on Premium at $51.42 per agent a month. Both prices are billed monthly for a 75-agent team.
- Moveworks goes furthest on actions. It resets passwords, unlocks accounts, and handles software requests in Slack and Teams. ServiceNow owns it, and it has no public price.
- SiteGPT is the knowledge-trained answer layer for IT documentation. It answers in Slack from the Growth plan ($129 a month billed monthly, or $79 a month billed yearly). It has no Microsoft Teams integration, and it does not create tickets or reset passwords.
- Freshservice, Microsoft Copilot Studio, and Botpress cover three other cases: a simpler service desk, a Teams-first build, and a custom-coded bot.
- An IT chatbot does two different jobs. It answers questions from documentation, and it takes actions in IT systems. Most teams need a tool for each.
Key takeaways: the best IT support chatbots at a glance
Tool | Best for | Works in | Starting price |
Jira Service Management | IT teams that want a service desk with a built-in AI agent | Slack, Microsoft Teams, portal, email, widget | Free for 3 agents. Standard $20 per agent a month, billed monthly |
Moveworks | Enterprises that want password resets and access requests automated | Slack, Microsoft Teams, web, mobile | No public price. Demo only |
A knowledge-trained answer layer for IT documentation | Slack (Growth and above), web widget. No Microsoft Teams | $59 a month billed monthly, or $39 a month billed yearly | |
Freshservice | Mid-size IT teams that want a simpler ITSM suite with AI add-ons | Service portal, with Freddy AI on higher plans | Per agent a month. 14-day free trial |
Microsoft Copilot Studio | Microsoft 365 organizations that want to build their own agent in Teams | Microsoft Teams and Microsoft 365 | Usage-based Copilot Credits |
Botpress | Developers who want a custom IT bot in Slack or Teams | Slack, Microsoft Teams, webchat | Free plan. Plus is $150 a month, billed annually |
What is an IT chatbot?
An IT chatbot is a chat assistant that answers employee IT questions and, in some products, completes IT tasks such as password resets. Employees reach it in Slack, Microsoft Teams, a help portal, or a web widget.
Searches for "AI for IT support", "AI tech support", and "AI help desk chatbot" all describe the same tool. The products differ on one point: whether the chatbot only answers, or whether it also acts.
- Answering. The chatbot reads your documentation and replies with the steps, such as how to connect to the VPN.
- Acting. The chatbot connects to your identity provider, device manager, or service desk and does the task, such as unlocking an account.
An IT chatbot serves employees. A chatbot for customers who need product help is a different purchase, and the AI chatbot for technical support guide covers that case.
What AI for IT support can and cannot do
AI for IT support can answer documented questions and run a set of pre-approved actions. It cannot fix hardware, and it should not make access decisions that need a manager's approval.
Request | Can an IT chatbot handle it? | What it needs |
"How do I set up the VPN?" | Yes | A written guide in the knowledge base |
"Which laptop models does IT support?" | Yes | A current policy page |
"Reset my password" | Yes, with an action-capable tool | A connection to the identity provider |
"I need a license for this software" | Yes, with an action-capable tool | An approval workflow in the service desk |
"What is the status of my ticket?" | Yes, with a service desk integration | Access to the ticket system |
"My screen is cracked" | No. It can open a ticket | A human technician |
"Give me admin rights" | No. It can route the request | A manager's approval |
A content-trained chatbot answers the first two rows on the first day. The middle rows need an IT service management (ITSM) tool or an agent platform with connectors. The difference between the two designs is explained in AI agent vs chatbot.
How these IT support chatbots were ranked
These IT support chatbots were ranked on six criteria, in this order.
- Actions. Can the chatbot create tickets, reset passwords, and process access requests, or does it only answer?
- Where employees reach it. Does it work in Slack and Microsoft Teams, or only in a portal?
- Knowledge sources. Which documentation can it learn from, and how does it stay current?
- Handoff. Where does an unresolved request go, and does the conversation travel with it?
- Price transparency. Is there a public price, a free plan, or a trial?
- Third-party reviews. What is the G2 rating, and how many reviews sit behind it?
Every tool gets a "best for" label. No tool is best overall, because a 20-person company and a 20,000-person enterprise buy different things. SiteGPT publishes this page, and its limits are listed with the same weight as the others.
The 6 best AI chatbots for IT support in 2026
1. Jira Service Management: best for IT teams that want a service desk with a built-in AI agent
Jira Service Management is Atlassian's IT service desk, and it ranks first because it pairs ticketing with an AI agent at a published price. Employees can raise requests by email, Microsoft Teams, Slack, an embedded widget, or a portal, according to the Atlassian pricing page.
The virtual service agent is the chatbot part. Atlassian describes it as AI-powered conversational support, and it is included from the Premium plan with 1,000 assisted conversations a month. If the IT guides live in Confluence, the Confluence chatbot guide compares Rovo with third-party connectors.
Key features
- Request intake through Slack, Microsoft Teams, email, a widget, and a portal
- Virtual service agent on Premium and Enterprise, with 1,000 assisted conversations a month included
- Rovo AI agents, search, and chat from the Standard plan
- Embedded knowledge base on every plan, including Free
- Asset and configuration management from Standard
- Change management and incident management on Premium
Pros
- Free plan for 3 agents, with no time limit
- Public prices on three of four plans
- The chatbot and the ticket system share one record
- 986 reviews on G2, the second-largest base in this list
Cons
- The virtual service agent is not on Free or Standard.
- Premium costs $51.42 per agent a month, which is $31.42 more than Standard.
- Extra assisted conversations beyond 1,000 a month are a paid add-on.
- Enterprise pricing is annual only and needs a sales call.
Pricing
Plan | Price per agent a month | AI included |
Free | $0, up to 3 agents | Knowledge base only |
Standard | $20, billed monthly | Rovo agents, search, and chat. 250 Rovo credits per user a month |
Premium | $51.42, billed monthly | Virtual service agent with 1,000 assisted conversations a month. 700 Rovo credits per user a month |
Enterprise | Contact sales, billed annually | Virtual service agent. 1,500 Rovo credits per user a month |
The prices are the ones Atlassian shows for a 75-agent team. Annual billing saves up to 17%. A 75-agent team pays $1,500 a month on Standard and $3,856.50 a month on Premium. Source: Atlassian pricing and Rovo in Service Collection.
Rating
Jira Service Management holds 4.3 out of 5 from 986 reviews on G2.
Best for
Jira Service Management is best for IT teams that want tickets, assets, and an AI agent in one tool, with employees asking in Slack or Teams.
2. Moveworks: best for enterprises that want password resets and access requests automated
Moveworks is an AI assistant for employees that takes action in IT systems. ServiceNow acquired the company, and Moveworks announced the deal on 15 December 2025. G2 now lists the product as ServiceNow EmployeeWorks.
Moveworks ranks second because it goes further on actions than any other tool here, and it publishes no price. Its AI helpdesk page says it acts across ServiceNow, Jira, and Freshservice.
Key features
- Available in Slack, Microsoft Teams, web, and mobile
- Resets passwords and unlocks accounts
- Handles software and hardware requests
- Troubleshoots VPN issues and reports ticket status
- Searches content in Slack, OneDrive, Google Drive, SharePoint, Confluence, and Outlook
- Supports more than 100 languages
Pros
- Completes common IT tasks without a human technician
- Works on top of the service desk already in place
- Lists FedRAMP authorization, ISO 27001, SOC 2, and HIPAA on its site
- More than 350 organizations use it, according to the vendor
Cons
- No public price and no self-serve trial. Buying starts with a demo.
- Built for large enterprises. The vendor quotes a typical time to value of 8 weeks.
- Ownership changed in December 2025, and the product is being merged into ServiceNow.
- Automation figures on the site, such as 95% of password resets automated at one customer, are reported by the vendor.
Pricing
Item | Price | Notes |
Platform | Not published | Quote after a demo |
Free trial | None listed | Product tour on the site |
Source: Moveworks.
Rating
Moveworks, listed as ServiceNow EmployeeWorks, holds 4.4 out of 5 from 131 reviews on G2.
Best for
Moveworks is best for enterprises with thousands of employees that want the chatbot to finish IT tasks in Slack or Teams.
3. SiteGPT: best knowledge-trained answer layer for IT documentation
SiteGPT is an AI chatbot trained on your own content, and in IT it does one job: it answers how-to questions from your documentation. It is not a service desk. It does not create tickets, reset passwords, or change anything on a device.
SiteGPT is in this list because many IT questions are documentation questions. The SiteGPT Slack integration answers those in channels, direct messages, and threads, with sources cited. SiteGPT has no Microsoft Teams integration.
Key features
- Trains on websites, uploaded files, and raw text
- Connects to Google Drive, Notion, OneDrive, Dropbox, Box, GitHub, and YouTube
- Answers in Slack on mention, in direct messages, or on every message in one home channel
- Cites its sources in each Slack answer
- Escalates to a human and posts an alert with a link to the thread in a Slack channel you choose
- Refreshes content automatically: monthly on Growth, weekly with a daily sitemap scan on Scale
- 95+ languages
Pros
- Flat monthly price that does not rise with the number of IT agents
- One-click Slack install, with no tokens or manifests
- No workflows to build. The chatbot learns from documents you already have
- A technician can take over a Slack thread with a check mark reaction
Cons
- No Microsoft Teams integration. Teams-first organizations should pick another tool.
- No ticketing, password resets, account unlocks, or device actions.
- The Slack integration starts on the Growth plan. Starter has no chat integrations.
- Escalation sends an alert. It does not open a ticket in your service desk.
- The 7-day free trial requires a credit card, and there is no free plan.
- The message quota depends on the model. Growth covers 10,000 GPT-4.1-mini messages a month, or 1,000 GPT-4.1 messages.
Pricing
Plan | Billed monthly | Billed yearly (per month) | Messages a month | Pages | Slack |
Starter | $59 | $39 | Up to 4,000 | 1,000 | No |
Growth | $129 | $79 | Up to 10,000 | 10,000 | Yes |
Scale | $429 | $259 | Up to 40,000 | 50,000 | Yes |
Enterprise | Custom | Custom | Custom | Custom | Yes |
Yearly billing on Growth costs $948 a year against $1,548 on monthly billing, a saving of $600 (39%). A HIPAA BAA and a signed DPA are available on the Enterprise plan only. Source: SiteGPT pricing and SiteGPT integrations.
Rating
SiteGPT holds 4.9 out of 5 from 12 reviews on G2.
Best for
SiteGPT is best for IT teams on Slack that want documented questions answered without a human, while tickets stay in the service desk. The AI chatbot for documentation guide covers how to prepare the content.
4. Freshservice: best for mid-size IT teams that want a simpler ITSM suite with AI add-ons
Freshservice is the IT service management product from Freshworks, built on ITIL practices. It ranks fourth because its AI agent sits on the top plan, and its AI copilot is a paid add-on.
Key features
- Incident, knowledge, and task management with a support portal on every plan
- Service catalog, SLA management, and on-call management from Growth
- Problem, change, and release management from Pro
- Freddy AI Copilot as an add-on on Pro and Enterprise
- Freddy AI Agent and Freddy AI Insights on Enterprise
- MCP connection for outside AI agents, with permission controls
Pros
- 14-day free trial with access to every feature
- The largest G2 base in this list: 1,359 reviews
- The highest G2 rating among the service desks here
- Four plans with a clear upgrade path
Cons
- Freddy AI Agent is listed on the Enterprise plan, which has a custom price.
- Freddy AI Copilot costs extra per agent on Pro and Enterprise.
- Change and problem management start at Pro.
- IT asset management is metered in asset units, sold in packs of 500.
Pricing
Plan | Billing | AI included |
Starter | Per agent a month, annual or monthly | None listed |
Growth | Per agent a month, annual or monthly | None listed |
Pro | Per agent a month, annual or monthly | Freddy AI Copilot as a paid add-on |
Enterprise | Custom | Freddy AI Agent and Freddy AI Insights. Copilot as a paid add-on |
Source: Freshservice pricing.
Rating
Freshservice holds 4.6 out of 5 from 1,359 reviews on G2.
Best for
Freshservice is best for mid-size IT teams that want a full service desk first and plan to add AI on the higher plans.
5. Microsoft Copilot Studio: best for Microsoft 365 organizations that build their own agent in Teams
Microsoft Copilot Studio is a no-code platform for building custom AI agents. It ranks fifth because it is a builder: your team designs the IT agent, connects the systems, and maintains it.
A published agent can be installed in Teams, added to a team channel, or listed in the Teams app store, according to the Microsoft Learn guide.
Key features
- No-code builder for agents, agent flows, and workflows
- Publishing to Microsoft Teams and Microsoft 365
- Prebuilt, premium, and custom Power Platform connectors
- Multi-agent systems and interactive voice response agents
- Management from the Power Platform admin center
Pros
- Native to Teams, where many employees already ask for IT help
- Connects to business systems through Power Platform connectors
- Pay-as-you-go option with no upfront commitment
- Free trial available
Cons
- You build and maintain the agent. There are no ready-made IT workflows in the box.
- Billing runs on Copilot Credits, so the monthly cost depends on usage.
- An Azure subscription is required to use agents.
- Not a service desk. Tickets still need an ITSM tool.
Pricing
Option | Price | Notes |
Microsoft 365 Copilot | $30 per user a month, paid yearly | Includes agent building for use inside the organization |
Copilot Studio pre-purchase plan | Prepaid Copilot Credits | Saves up to 20% with an upfront purchase |
Copilot Studio pay-as-you-go | Billed on usage | No upfront commitment |
Source: Microsoft Copilot Studio pricing.
Rating
Microsoft Copilot Studio holds 4.4 out of 5 from 155 reviews on G2.
Best for
Microsoft Copilot Studio is best for Microsoft 365 organizations with a team that can build and own a custom IT agent in Teams.
6. Botpress: best for developers who want a custom IT bot in Slack or Teams
Botpress is a platform for building custom AI agents, with official integrations for both Slack and Microsoft Teams. It ranks sixth because it gives the most control and asks for the most setup. The platform is covered in the Botpress review.
Key features
- Slack integration for channels and direct messages, with thread replies
- Microsoft Teams integration for personal, team, and group chats
- Unlimited AI agents on paid plans
- Webchat and WhatsApp channels
- Tables, vector storage, and file storage for bot data
Pros
- Free plan with 3 seats and 100 conversations
- Works in both Slack and Teams
- Full control over conversation logic and custom actions
- 514 reviews on G2
Cons
- The Teams setup needs an Azure app registration and an Azure bot.
- Pricing is per conversation. 1,000 conversations on Plus cost $670 a month: $150 plus eight packs of 100 at $65.
- Paid plans are billed annually.
- No built-in ticketing. Service desk actions need custom work.
Pricing
Plan | Price | Conversations included | Extra conversations |
Free | $0 | 25 a month | None |
Plus | $150 a month, billed annually | 250 a month | $65 per 100 |
Team | $750 a month, billed annually | 1,500 a month | $50 per 100 |
Enterprise | Custom | Custom | Custom |
Rating
Botpress holds 4.5 out of 5 from 514 reviews on G2.
Best for
Botpress is best for teams with developer time that want a custom IT bot and are ready to build the service desk connections themselves.
IT chatbot comparison table
This IT chatbot comparison table lines up all six tools on the ranking criteria.
Tool | Takes IT actions | Where employees reach it | Ticketing built in | Public price | G2 rating |
Jira Service Management | Yes, through the service desk | Slack, Microsoft Teams, portal, email, widget | Yes | Yes | 4.3 (986) |
Moveworks | Yes, including password resets | Slack, Microsoft Teams, web, mobile | No, it works on your ITSM tool | No | 4.4 (131) |
No, answers only | Slack from Growth, web widget. No Microsoft Teams | No | Yes | 4.9 (12) | |
Freshservice | Yes, through the service desk | Support portal | Yes | Yes | 4.6 (1,359) |
Microsoft Copilot Studio | Yes, if you build them | Microsoft Teams and Microsoft 365 | No | Partly, usage-based | 4.4 (155) |
Botpress | Yes, if you build them | Slack, Microsoft Teams, webchat, WhatsApp | No | Yes | 4.5 (514) |
What an AI help desk chatbot costs
An AI help desk chatbot costs between $0 and $3,856.50 a month on the published prices in this guide. The pricing units differ, so the table shows what each tool charges for.
Tool | Pricing unit | Worked example | Monthly cost |
Jira Service Management Standard | Per agent | 75 agents at $20, billed monthly | $1,500 |
Jira Service Management Premium | Per agent | 75 agents at $51.42, billed monthly | $3,856.50 |
SiteGPT Growth | Flat plan | 10,000 GPT-4.1-mini messages, billed monthly | $129 |
Botpress Plus | Per conversation | 1,000 conversations, billed annually | $670 |
Botpress Team | Per conversation | 1,500 conversations included, billed annually | $750 |
Moveworks | Custom contract | Quote after a demo | Not published |
The Jira Service Management rows include the whole service desk, so they are not a like-for-like match with a chatbot-only plan. Moving 75 agents from Standard to Premium adds $2,356.50 a month, and that step is the price of the virtual service agent plus the other Premium features.
A SiteGPT plan runs next to a service desk and does not replace it. Prices across more vendors are in the AI chatbot pricing comparison.
The stack: which tool does which job
The stack for IT support has five layers, and one tool rarely covers all of them. SiteGPT is not a service desk. It takes the knowledge-trained answer layer and leaves tickets and actions to the tools built for them.
Layer | Job | Tool |
Service desk | Holds tickets, SLAs, assets, and change records | Jira Service Management or Freshservice |
Action layer | Resets passwords, unlocks accounts, and processes access requests in Slack or Teams | Moveworks, the Jira Service Management virtual service agent, or an agent built in Copilot Studio |
Knowledge-trained answer layer | Answers how-to questions from IT documentation in Slack or on a web widget | |
Knowledge source | Holds the guides and policies the answer layer trains on | Google Drive, Notion, OneDrive, a documentation site, or uploaded files |
Handoff | Moves an unanswered question to a technician | SiteGPT posts an alert in a Slack channel. The technician opens the ticket in the service desk |
A common split puts SiteGPT in an #ask-it Slack channel for documented questions and keeps the service desk for anything that needs a ticket. If the chatbot must create tickets or reset passwords itself, pick Jira Service Management or Moveworks instead. Organizations that work in Microsoft Teams should also pick one of those two, or build in Copilot Studio. If the team runs on Slack and the open question is which chatbot to put there, the AI chatbot for Slack comparison ranks seven tools on Slack behavior, handoff, and price.
How to choose an IT chatbot
Choose an IT chatbot by answering four questions: whether it must act, where employees ask, who will build it, and how you want to pay.
If you need... | Pick... | Why |
A service desk and a chatbot in one tool | Jira Service Management | Ticketing plus a virtual service agent on Premium |
Password resets and account unlocks with no technician | Moveworks | It acts across identity and ITSM systems |
Documented IT questions answered in Slack | It trains on your documents and cites sources | |
A simpler ITSM suite with a free trial | Freshservice | 14-day trial with every feature |
A custom agent inside Microsoft Teams | Microsoft Copilot Studio | Native Teams publishing and Power Platform connectors |
Full control over bot logic in Slack or Teams | Botpress | Official integrations for both, plus a free plan |
Teams that need SSO, audit reports, or a signed BAA before they buy can compare vendors on those terms in the enterprise AI chatbot solutions ranking.
IT chatbot use-case cheat sheet
This cheat sheet maps ten common IT support situations to one pick each.
Scenario | Best pick | Why |
5-person IT team, no service desk yet | Jira Service Management | Free for 3 agents, $20 per agent after that |
10,000-employee enterprise on ServiceNow | Moveworks | Same owner as ServiceNow, acts across systems |
Slack channel full of repeat how-to questions | Answers every message in one home channel | |
IT guides spread across Google Drive and Notion | Connects to both and refreshes on a schedule | |
Password resets are the top ticket type | Moveworks | Resets passwords and unlocks accounts |
Organization works only in Microsoft Teams | Jira Service Management or Copilot Studio | Both work in Teams. SiteGPT does not |
IT team wants ITIL change management | Freshservice Pro or Jira Service Management Premium | Both list change management on those plans |
Developer wants a bot with custom API calls | Botpress | Custom logic in Slack and Teams |
Team already pays for Microsoft 365 Copilot | Microsoft Copilot Studio | Agent building for internal use is included |
Budget under $150 a month for answers only | Growth is $129 a month billed monthly, with Slack |
Customer-facing teams have a different shortlist. Agents that resolve customer conversations are ranked in the AI customer service agents guide.
IT chatbot FAQ
Basics
What is an IT support chatbot?
An IT support chatbot is a chat assistant that answers employee IT questions and, in some products, completes tasks such as password resets. Employees use it in Slack, Microsoft Teams, a portal, or a web widget.
What is a chatbot for IT used for?
A chatbot for IT is used for repeat requests: how-to questions, password resets, software access, VPN help, and ticket status. Hardware faults and approval decisions still go to a person.
What is the difference between an IT chatbot and a help desk?
A help desk stores and tracks tickets. An IT chatbot is the conversation layer in front of it. Jira Service Management and Freshservice include both. SiteGPT, Copilot Studio, and Botpress are the conversation layer only.
Capabilities
Can an AI chatbot reset passwords?
Yes, if the tool connects to your identity systems. Moveworks lists password resets and account unlocks on its AI helpdesk page. SiteGPT does not reset passwords. It can explain the self-service steps from your documentation.
Can AI replace an IT help desk?
No. AI handles documented questions and pre-approved actions. Hardware repair, access approvals, and unusual incidents still need technicians and a ticket system.
Does an IT chatbot need a knowledge base?
Yes. Every tool in this list answers from written content. A chatbot with outdated guides gives outdated answers, so the content needs an owner and a refresh schedule.
Slack and Microsoft Teams
Which IT chatbots work in Slack?
Jira Service Management, Moveworks, SiteGPT, and Botpress work in Slack. SiteGPT's Slack integration starts on the Growth plan.
Which IT chatbots work in Microsoft Teams?
Jira Service Management, Moveworks, Microsoft Copilot Studio, and Botpress work in Microsoft Teams. SiteGPT has no Microsoft Teams integration.
Does SiteGPT create IT tickets?
No. SiteGPT answers from documentation and escalates by posting an alert in a Slack channel. A technician then opens the ticket in the service desk.
Pricing
How much does an IT chatbot cost?
Published prices range from $0 to $51.42 per agent a month for a service desk with AI, and from $59 to $750 a month for chatbot-only plans. Moveworks publishes no price.
Is there a free IT chatbot?
Jira Service Management is free for 3 agents, and that plan does not include the virtual service agent. Botpress has a free plan with 100 conversations. Freshservice has a 14-day trial, and SiteGPT has a 7-day trial that requires a credit card.
What is the cheapest way to add AI to IT support?
For answers only, SiteGPT Starter costs $59 a month billed monthly, and Growth adds Slack at $129. For a service desk with an AI agent, Jira Service Management Premium costs $51.42 per agent a month, billed monthly.
Sources
All pages below were opened on 5 October 2026.
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