Table of Contents
- Key takeaways: the best Freshdesk alternatives at a glance
- Why teams look for Freshdesk alternatives
- How these Freshdesk alternatives were ranked
- The 6 best Freshdesk alternatives in 2026
- 1. Zendesk: best for teams that outgrow Freshdesk
- 2. SiteGPT: best AI answer layer and Freddy alternative
- 3. Help Scout: best for small teams that want a simple switch
- 4. HubSpot Service Hub: best for teams that run sales and service in one CRM
- 5. Intercom: best for chat-first teams that want Fin built in
- 6. Zoho Desk: best free edition for very small teams
- Freshdesk alternatives comparison table
- What 10 agents cost on each Freshdesk alternative
- Freddy AI alternatives: keep Freshdesk, change the AI
- The stack: which tool does which job
- How to choose a Freshdesk alternative
- Freshdesk alternatives use-case cheat sheet
- How do you move from Freshdesk to SiteGPT?
- Freshdesk alternatives FAQ
- Basics
- What is the best alternative to Freshdesk?
- Is there a free alternative to Freshdesk?
- What is Freddy AI in Freshdesk?
- Pricing
- How much does Freshdesk cost?
- Which Freshdesk alternative is cheapest?
- AI and Freddy
- What is a cheaper alternative to Freddy AI?
- Does SiteGPT integrate with Freshdesk?
- Can a team keep Freshdesk and still change the AI?
- Switching and compliance
- Which Freshdesk alternatives support HIPAA?
- Which Freshdesk alternatives have a free trial?
- Start with the layer that costs the most
- Sources
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Created time
May 14, 2026 10:46 AM
The best Freshdesk alternative for most teams that outgrow it is Zendesk, and teams that only want a cheaper AI than Freddy can keep Freshdesk and add an AI answer layer such as SiteGPT in Freshdesk Messaging.
Freshdesk costs $19, $55 or $89 per agent a month billed annually, according to the Freshdesk pricing page. Every plan includes the first 500 Freddy AI Agent sessions. Extra sessions cost $49 per 100, and Freddy AI Copilot adds $29 per agent a month on Pro and Enterprise.
TL;DR
- Zendesk is the closest like-for-like switch: $19, $55 or $115 per agent a month billed yearly, with AI agents on every Suite plan. G2: 4.3 from 7,107 reviews.
- SiteGPT is not a helpdesk. It is a Freddy alternative that answers from your own content inside Freshdesk Messaging on a flat plan: $129 a month, or $79 a month billed yearly (Growth).
- Help Scout suits small teams: a Free plan for 5 users, then $25, $45 or $75 per user a month billed annually.
- Need a signed BAA? Help Scout lists HIPAA compliance on Pro, Intercom lists HIPAA support on Expert, and SiteGPT signs a BAA on Enterprise only. Integrations, including Freshdesk Messaging, are off in a SiteGPT HIPAA workspace.
- Freddy AI Agent costs $490 for every 1,000 sessions past the included 500. Fin costs $990 for 1,000 outcomes.
Key takeaways: the best Freshdesk alternatives at a glance
Rank | Tool | Best for | Entry paid price | G2 rating |
1 | Teams that outgrow Freshdesk and need every channel | $19 per agent a month, paid yearly | ||
2 | SiteGPT (AI answer layer) | A flat-priced Freddy alternative that answers from your own content | $129 a month, or $79 a month billed yearly (Growth) | |
3 | Help Scout | Small teams that want a simple shared inbox | $25 per user a month billed annually, or Free for 5 users | |
4 | Teams that run sales and service in one CRM | $7 per seat a month billed annually | ||
5 | Chat-first teams that want the Fin AI agent built in | $29 per seat a month billed annually, plus $0.99 per Fin outcome | ||
6 | Zoho Desk | Very small teams and Zoho users | Free edition for 3 users |
Why teams look for Freshdesk alternatives
Teams look for Freshdesk alternatives for three reasons that show on the Freshdesk pricing page itself. Freshdesk holds 4.4 out of 5 from 3,846 reviews on G2, so the product works for many teams. The friction is mostly in how the bill grows.
- Per-agent pricing. Ten agents on Pro cost $550 a month billed annually. Twenty agents cost $1,100.
- AI is billed in three places. Freddy AI Agent sessions past the first 500 cost $49 per 100. Freddy AI Copilot costs $29 per agent a month and is listed on Pro and Enterprise only. Freddy AI Insights is listed on Enterprise only.
- Chat sits in a second product. Live chat runs in Freshdesk Messaging, formerly Freshchat, which Freshworks prices on its own page.
Each problem points to a different fix. A per-agent bill points to a flat-priced or free helpdesk. An AI bill points to a different AI layer. A split chat product points to a suite with chat built in.
How these Freshdesk alternatives were ranked
These Freshdesk alternatives were ranked on five criteria, in this order.
- Total cost for 10 agents. The seat price billed annually, plus any required fees.
- AI pricing. Whether AI is included, and the unit it is billed in: session, outcome, resolution or flat plan.
- Channels. Email, chat, phone and messaging apps in one place, without a second product.
- Switching effort. A free plan or trial, and how much the team has to rebuild.
- Third-party reviews. The G2 rating and the number of reviews behind it.
No tool is best overall. Each one gets a "best for" label. SiteGPT is the publisher's own product and is not a helpdesk, so it is ranked in the role it fills: the AI answer layer next to a helpdesk. Its limits are listed with the same weight as the others.
The 6 best Freshdesk alternatives in 2026
1. Zendesk: best for teams that outgrow Freshdesk
Zendesk is a full customer service suite and the closest like-for-like replacement for Freshdesk. Its Suite plans put tickets, messaging, live chat, a help center and telephony in one product. Teams comparing it with Intercom can read Zendesk vs Intercom.
Key features
- Email ticketing, routing, automations and triggers on every plan
- AI agents, knowledge base and action builder from Suite Team
- Messaging, live chat and telephony from Suite Team
- Skills-based routing and an IVR phone menu on Suite Professional
- Copilot add-on for human agents
Pros
- One product for every channel from Suite Team at $55 per agent
- AI agents are included in every Suite and Support plan
- 14-day free trial of Suite Professional, with no credit card
- The largest review base among the paid helpdesks here: 7,107 G2 reviews
Cons
- AI agents are billed per automated resolution, and the pricing page publishes no price per resolution
- Copilot costs $50 per agent a month billed yearly
- Ten agents on Suite Professional cost $1,150 a month
- G2 score of 4.3 is the lowest of the six
Pricing
Plan | Price per agent a month, paid yearly | Notable features |
Support Team | $19 | Email ticketing, routing, prebuilt analytics |
Suite Team | $55 | AI agents, knowledge base, messaging and live chat, telephony |
Suite Professional | $115 | Skills-based routing, IVR, admin copilot, quick reports |
Suite Enterprise | Contact sales | Intelligent triage, sandbox, approval workflows |
Source: Zendesk pricing.
User reviews: 4.3 out of 5 from 7,107 reviews on G2.
Best for: teams of 10 or more that want one suite for every channel. AI chatbots that plug into Zendesk are ranked in the best AI chatbots for Zendesk.
2. SiteGPT: best AI answer layer and Freddy alternative
SiteGPT is an AI chatbot trained on your own content, and it is not a helpdesk. It ranks here for one job: it replaces Freddy AI Agent as the first line of answers while your team keeps a helpdesk for tickets.
SiteGPT connects to Freshdesk Messaging. The chatbot answers each conversation first, and an agent takes over by replying in Freshdesk Messaging. When the agent resolves the conversation, the chatbot takes it back, according to the SiteGPT Freshdesk Messaging guide.
Key features
- Trains on websites, sitemaps, files, raw text, YouTube, GitHub, Notion, Google Drive, Dropbox, OneDrive and Box
- Answers in 95+ languages
- Human support on any plan: the AI escalates when a visitor asks for a person, when the situation is urgent, or when the visitor is frustrated (setup guide)
- Chat integrations from Growth: Freshdesk Messaging, Slack, Crisp, Messenger, Google Chat and Zoho SalesIQ
- Monthly auto refresh on Growth, weekly on Scale
Pros
- One flat plan price, not per agent and not per session
- Keeps Freshdesk in place, so nothing has to be migrated
- Answers from content outside the help center, such as product docs, PDFs and videos
- Signed BAA and signed DPA on the Enterprise plan
Cons
- Not a helpdesk: no ticket queue, no email inbox and no phone channel
- Connects to Freshdesk Messaging only. It does not answer Freshdesk tickets or email
- Integrations need the Growth plan or above
- No free plan. The 7-day trial requires a credit card
- The message allowance depends on the model: Growth covers up to 10,000 GPT-4.1-mini messages or 1,000 GPT-4.1 messages a month
- Integrations are off in a HIPAA workspace, and the BAA is Enterprise only
Pricing
Plan | Billed monthly | Billed yearly (per month) | Messages a month | Chatbots | Team members |
Starter | $59 | $39 | Up to 4,000 | 1 | 1 |
Growth | $129 | $79 | Up to 10,000 | 2 | 4 |
Scale | $429 | $259 | Up to 40,000 | 3 | 10 |
Enterprise | Custom | Custom | Custom | Custom | Custom |
Message figures are GPT-4.1-mini messages. Packs of 5,000 extra messages cost $59 a month. Starter has no chat integrations. Source: SiteGPT pricing.
User reviews: 4.9 out of 5 from 12 reviews on G2.
Best for: Freshdesk teams that want AI answers from all of their content at a flat price, without changing helpdesks. Other AI agents that work with Freshdesk are ranked in the best Freshdesk AI chatbots.
3. Help Scout: best for small teams that want a simple switch
Help Scout is a shared inbox and help desk built for small and mid-sized teams. It has the most generous free plan among the paid helpdesks in this list, and its paid plans include live chat and messaging apps without a second product.
Key features
- Shared inboxes, live chat and SMS from Standard
- WhatsApp, Instagram and Messenger from Standard
- Multiple knowledge bases and an AI inbox assistant
- Advanced workflows, a customer portal and unlimited AI drafts on Plus
- Envoy, an AI assistant that resolves requests, billed per resolution
Pros
- Free plan with 5 users, 1 inbox and 1 Docs site
- Annual billing saves 16%: Standard is $25 a user instead of $30
- Envoy has a 3-month free trial
- HIPAA compliance and SSO are listed on Pro
Cons
- Envoy costs $0.75 per resolution, so 1,000 resolutions cost $750 a month
- Pro needs at least 10 users, so it starts at $750 a month billed annually
- Standard allows up to 25 users and Plus up to 50
- The G2 base is small next to Zendesk: 431 reviews
Pricing
Plan | Billed annually, per user a month | Billed monthly, per user a month | Users |
Free | $0 | $0 | Up to 5 |
Standard | $25 | $30 | Up to 25 |
Plus | $45 | $54 | Up to 50 |
Pro | $75 | $90 | Unlimited, minimum 10 |
Envoy add-on: $0.75 per resolution. Source: Help Scout pricing.
User reviews: 4.4 out of 5 from 431 reviews on G2.
Best for: teams of up to 25 that want email, chat and messaging in one inbox at a low per-user price.
4. HubSpot Service Hub: best for teams that run sales and service in one CRM
HubSpot Service Hub is HubSpot's customer service software, and every ticket and chat sits on the same CRM record that sales and marketing use. Its AI agent is Customer Agent, which answers on chat, email, forms and calling.
Key features
- Help desk, live chat and shared inbox on the HubSpot CRM
- Customer Agent for chat, email, forms and calling
- HubSpot Credits included each month: 500 on Starter, 3,000 on Professional, 5,000 on Enterprise
- Help desk and customer success tools on Professional
- Advanced routing and enterprise controls on Enterprise
Pros
- Free tools for up to 2 users, with no credit card
- The lowest paid seat price in this list: $7 a month billed annually
- Service history sits next to deals and marketing emails
- 14 days of Customer Agent free with a Professional or Enterprise seat
Cons
- Professional costs $90 a seat a month plus a required $1,500 onboarding fee
- Enterprise adds a required $3,500 onboarding fee
- AI usage draws on HubSpot Credits, so heavy use adds cost
- The 65% resolution figure on the pricing page is vendor-reported
Pricing
Plan | Billed annually, per seat a month | Billed monthly, per seat a month | One-time fee |
Free | $0, up to 2 users | $0 | None |
Starter | $7 | $20 | None |
Professional | $90 | $100 | $1,500 onboarding |
Enterprise | $150 | Talk to sales | $3,500 onboarding |
Source: HubSpot Service Hub pricing.
User reviews: 4.4 out of 5 from 3,018 reviews on G2.
Best for: teams whose sales and marketing already run on the HubSpot CRM. A three-way chat comparison with Crisp and Freshchat is in HubSpot vs Crisp vs Freshchat.
5. Intercom: best for chat-first teams that want Fin built in
Intercom is a chat-first helpdesk with Fin, its AI agent, built into every plan. Live chat, the shared inbox, ticketing and a public help center are on the entry plan. Fin is reviewed in depth in the Intercom Fin AI review.
Key features
- Fin AI Agent on every plan, billed per outcome
- Messenger, shared inbox, ticketing and a public help center on Essential
- Workflows, round robin assignment and a multilingual help center on Advanced
- SSO, SLAs and multibrand features on Expert
- Free, unlimited live chat, support email and in-app chats on all plans
Pros
- AI and helpdesk in one product, with no second chat tool
- New customers save 35% on Essential: $19 a seat instead of $29
- Advanced includes 20 free Lite seats and Expert includes 50
- HIPAA support is listed on Expert
Cons
- Fin costs $0.99 per outcome, so 1,000 outcomes cost $990 a month on top of seats
- Copilot costs $29 per agent a month
- SMS, WhatsApp, phone and email campaigns are pay-as-you-go
- Ten agents on Advanced cost $850 a month before Fin
Pricing
Plan | Seat price a month, billed annually | Fin AI Agent | Notable features |
Essential | $29 ($19 for new customers) | $0.99 per outcome | Messenger, shared inbox, ticketing, public help center |
Advanced | $85 | $0.99 per outcome | Workflows, round robin, 20 free Lite seats |
Expert | $132 | $0.99 per outcome | SSO, HIPAA support, SLAs, 50 free Lite seats |
Source: Intercom pricing.
User reviews: 4.5 out of 5 from 3,938 reviews on G2.
Best for: SaaS and ecommerce teams whose customers mostly write in by chat. Other options are compared in Intercom alternatives.
6. Zoho Desk: best free edition for very small teams
Zoho Desk is a help desk from Zoho with a free edition and four paid editions billed per user. It fits teams that already use Zoho CRM or Zoho SalesIQ, Zoho's live chat product.
Key features
- Email, social media and web form ticketing from Express
- AI agents and generative AI with your own API key from Express
- Business messaging, instant messaging, an answer bot and a knowledge base from Standard
- Telephony, Zia AI and blueprints on Professional
- Live chat through Zoho SalesIQ on Enterprise
Pros
- Free edition with 3 user licenses
- Yearly billing saves up to 34%, according to the pricing page
- Zoho offers help with data migration from other help desks
- The largest G2 review base in this list: 8,023 reviews
Cons
- Live chat needs the Enterprise edition, through Zoho SalesIQ
- Telephony starts on Professional
- Prices on the pricing page are shown in the visitor's local currency, so check the page for your region
Pricing
Edition | Billing | Notable features |
Free | $0, 3 users | Email ticketing |
Express | Per user a month | Email, social, web forms, AI agents |
Standard | Per user a month | Business messaging, answer bot, knowledge base |
Professional | Per user a month | Telephony, Zia AI, blueprints |
Enterprise | Per user a month | Live chat via Zoho SalesIQ, guided conversations, sandbox |
Source: Zoho Desk pricing.
User reviews: 4.4 out of 5 from 8,023 reviews on G2.
Best for: teams of 3 or fewer that need free email ticketing, and teams already on Zoho. SiteGPT connects to Zoho SalesIQ from its Growth plan. Teams that are leaving Zoho Desk itself can compare six options in Zoho Desk alternatives.
Freshdesk alternatives comparison table
This Freshdesk alternatives comparison table lines up Freshdesk and the six alternatives on the five ranking criteria.
Tool | Pricing model | Entry paid price, billed annually | AI billing unit | Free plan | G2 rating |
Freshdesk | Per agent | $19 per agent | Session, $49 per 100 past 500 | None on the pricing page | 4.4 (3,846) |
Zendesk | Per agent | $19 per agent | Automated resolution, price not published | No, 14-day trial | 4.3 (7,107) |
Flat per plan | $39 a month (Starter), $79 with integrations (Growth) | Messages in the plan | No, 7-day trial with card | 4.9 (12) | |
Help Scout | Per user | $25 per user | Resolution, $0.75 | Yes, 5 users | 4.4 (431) |
HubSpot Service Hub | Per seat | $7 per seat | HubSpot Credits | Yes, 2 users | 4.4 (3,018) |
Intercom | Per seat plus outcome | $29 per seat | Outcome, $0.99 | No, free trial | 4.5 (3,938) |
Zoho Desk | Per user | Local currency | Not published per unit | Yes, 3 users | 4.4 (8,023) |
What 10 agents cost on each Freshdesk alternative
Ten agents cost between $70 and $1,150 a month on these helpdesks, billed annually and before AI usage. The cheapest paid option is HubSpot Starter, and the closest match to Freshdesk Pro is Zendesk Suite Team at the same $550.
Plan | 10 agents a month | 10 agents a year | Against Freshdesk Pro |
HubSpot Starter | $70 | $840 | $480 a month less (87%) |
Freshdesk Growth | $190 | $2,280 | $360 a month less (65%) |
Zendesk Support Team | $190 | $2,280 | $360 a month less (65%) |
Help Scout Standard | $250 | $3,000 | $300 a month less (55%) |
Intercom Essential | $290 | $3,480 | $260 a month less (47%), before Fin outcomes |
Freshdesk Pro | $550 | $6,600 | Baseline |
Zendesk Suite Team | $550 | $6,600 | Same price |
Help Scout Pro | $750 | $9,000 | $200 a month more (36%) |
Freshdesk Pro with Copilot | $840 | $10,080 | $290 a month more (53%) |
HubSpot Professional | $900 | $10,800, plus $1,500 onboarding | $350 a month more (64%) |
Zendesk Suite Professional | $1,150 | $13,800 | $600 a month more (109%) |
The entry plans are not equal. Freshdesk Growth and Zendesk Support Team are email ticketing plans, while Help Scout Standard already includes live chat and messaging apps. Compare the plan that covers your channels, not only the lowest price.
Freddy AI alternatives: keep Freshdesk, change the AI
A Freddy AI alternative is an AI agent that answers customers while Freshdesk stays the helpdesk. This route fits teams whose only complaint is the AI, and it avoids a helpdesk migration.
Option | How it works with Freshdesk | Price unit | Cost of 1,000 AI conversations |
Freddy AI Agent | Native to Freshdesk, first 500 sessions included | $49 per 100 sessions | $490 per 1,000 sessions past the included 500 |
Answers first in Freshdesk Messaging, agents take over there | Flat plan | $129 a month, or $79 billed yearly, for up to 10,000 GPT-4.1-mini messages (Growth) | |
Fin | Runs on an existing helpdesk, no Intercom seats required | $0.99 per outcome | $990 per 1,000 outcomes |
The units differ, so read the rows with care. Freddy bills a session and Fin bills an outcome. SiteGPT bills a plan with a monthly message allowance, and a long conversation uses several messages. Seven AI agents that work with Freshdesk, including eesel AI and My AskAI, are compared in the best Freshdesk AI chatbots. Usage-based and flat AI prices across more vendors are in the AI chatbot pricing comparison.
The stack: which tool does which job
The stack for a customer service team has four layers, and one tool does not have to cover all of them. SiteGPT is not a helpdesk. It takes the knowledge-trained answer layer and leaves tickets to Freshdesk or the helpdesk you switch to.
Layer | Job | Tool |
Helpdesk | Tickets, email, SLAs, routing and reports | Freshdesk, Zendesk, Help Scout, HubSpot, Intercom or Zoho Desk |
Live chat | The chat widget and the agent inbox for chats | Freshdesk Messaging, or the chat built into the helpdesk |
Knowledge-trained answer layer | Answers first from docs, files, videos and drives, then hands off | SiteGPT, in Freshdesk Messaging, Zoho SalesIQ, Crisp or Slack, or on its own widget |
Human handoff | Moves the conversation to an agent | Agent replies in Freshdesk Messaging. SiteGPT stops and sends escalation notifications |
A common split keeps Freshdesk Growth for email tickets and adds SiteGPT Growth in Freshdesk Messaging for chat. For 10 agents that is $190 plus $79, or $269 a month on annual billing. SiteGPT does not assign the conversation in Freshdesk Messaging, so routing stays in Freshdesk Messaging's own assignment rules.
If every channel, including email, must be answered by AI inside one helpdesk, pick a helpdesk with a native AI agent instead: Zendesk, Intercom or Freshdesk with Freddy. Escalation quality across chatbots is compared in AI chatbots with human handoff.
How to choose a Freshdesk alternative
Choose a Freshdesk alternative by deciding first whether the helpdesk or only the AI is the problem, then by team size, budget and compliance needs.
If you need | Pick | Why |
A full suite with every channel | Zendesk Suite Team | AI agents, chat and telephony at $55 per agent |
A cheaper AI than Freddy, without leaving Freshdesk | Flat plan in Freshdesk Messaging, $79 a month billed yearly | |
A free helpdesk for up to 5 people | Help Scout Free | 5 users, 1 inbox, 1 Docs site |
The lowest paid seat price | HubSpot Starter | $7 a seat a month billed annually |
Service on the same record as sales | HubSpot Service Hub | Built on the HubSpot CRM |
A chat-first helpdesk with AI built in | Intercom | Fin on every plan at $0.99 per outcome |
Free email ticketing for 3 people | Zoho Desk Free | 3 user licenses |
A signed BAA for patient data | Help Scout Pro, Intercom Expert or SiteGPT Enterprise | Each gates HIPAA to its top plan |
Freshdesk alternatives use-case cheat sheet
This cheat sheet maps ten common situations to one pick each.
Scenario | Best pick | Why |
20-agent team adding phone and chat | Zendesk Suite Team | All channels in one suite |
Freshdesk team paying for many Freddy session packs | Flat plan instead of $49 per 100 sessions | |
Answers live in PDFs, Google Drive and YouTube, not the help center | Trains on files, cloud drives and videos | |
Three-person startup with no budget | Help Scout Free | Free for up to 5 users |
15-person team that wants chat and WhatsApp in the inbox | Help Scout Standard | Both on the entry plan at $25 a user |
B2B team where sales and service share accounts | HubSpot Service Hub | One CRM record |
SaaS app whose users write in from inside the product | Intercom | Messenger and in-app chat on every plan |
Company already on Zoho CRM | Zoho Desk | Same vendor, free edition to start |
Clinic that needs a signed BAA | Help Scout Pro or Intercom Expert | HIPAA listed on the top plan |
Healthcare team that wants an AI chatbot under a BAA | SiteGPT Enterprise | BAA on Enterprise, with integrations off |
How do you move from Freshdesk to SiteGPT?
SiteGPT is an answer layer rather than a helpdesk, so most teams start with the chat questions that take up the most agent time. You add your help content, test the answers against real customer questions, and go live when the results hold up. Freshdesk can stay in place while you test.
The 7-day free trial is the simplest way to check the fit on your own content. It needs a credit card, and you can cancel before it ends.
For questions about your setup or timing, email Bhanu, SiteGPT's founder, at bhanu@sitegpt.ai.
Freshdesk alternatives FAQ
Basics
What is the best alternative to Freshdesk?
Zendesk is the best alternative to Freshdesk for teams that need every channel in one suite, at $19, $55 or $115 per agent a month billed yearly. Help Scout is the better pick for small teams, and HubSpot Service Hub for teams on the HubSpot CRM.
Is there a free alternative to Freshdesk?
Yes. Help Scout has a Free plan for 5 users, Zoho Desk has a free edition for 3 users, and HubSpot has free tools for 2 users. The Freshdesk pricing page shows no free plan.
What is Freddy AI in Freshdesk?
Freddy AI is the AI built into Freshdesk. Freddy AI Agent answers customers, Freddy AI Copilot helps human agents for $29 per agent a month on Pro and Enterprise, and Freddy AI Insights is listed on Enterprise.
Pricing
How much does Freshdesk cost?
Freshdesk costs $19 per agent a month on Growth, $55 on Pro and $89 on Enterprise, billed annually. The first 500 Freddy AI Agent sessions are included, and extra sessions cost $49 per 100.
Which Freshdesk alternative is cheapest?
HubSpot Starter is the cheapest paid option at $7 a seat a month billed annually, or $70 for 10 seats. Help Scout Free and Zoho Desk Free cost nothing for small teams.
AI and Freddy
What is a cheaper alternative to Freddy AI?
A flat-priced AI chatbot is cheaper than Freddy AI Agent at high volume, because Freddy costs $490 for every 1,000 sessions past the included 500. SiteGPT Growth is $129 a month, or $79 a month billed yearly, and connects to Freshdesk Messaging.
Does SiteGPT integrate with Freshdesk?
SiteGPT integrates with Freshdesk Messaging, formerly Freshchat, on the Growth plan and above. It does not answer Freshdesk tickets or email. Setup steps are in the SiteGPT Freshdesk Messaging guide.
Can a team keep Freshdesk and still change the AI?
Yes. SiteGPT, Fin and other AI agents work next to Freshdesk, so tickets stay where they are. The options are compared in the best Freshdesk AI chatbots.
Switching and compliance
Which Freshdesk alternatives support HIPAA?
Help Scout lists HIPAA compliance on Pro, and Intercom lists HIPAA support on Expert. SiteGPT signs a BAA on its Enterprise plan only, and integrations are off in a SiteGPT HIPAA workspace. Details are on the SiteGPT HIPAA page and in the HIPAA workspace docs. The wider field is covered in HIPAA-compliant AI chatbots.
Which Freshdesk alternatives have a free trial?
Zendesk has a 14-day trial with no credit card. Intercom, Help Scout and HubSpot offer free trials, and Help Scout's Envoy AI has a 3-month trial. SiteGPT has a 7-day trial that requires a credit card.
Start with the layer that costs the most
If the Freshdesk bill hurts mostly because of Freddy session packs, the smallest change is to keep Freshdesk and move first-line answers to a flat plan. Start a 7-day SiteGPT trial on Growth, connect Freshdesk Messaging, and compare the next month's Freddy usage against the $129 plan price.
Sources
All pages below were opened on 22 October 2026.
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