Table of Contents
- Key takeaways: the best Zendesk AI chatbots at a glance
- What is the Zendesk AI chatbot?
- Zendesk AI chatbot features and pricing in 2026
- How these Zendesk AI chatbots were ranked
- The 7 best AI chatbots for Zendesk in 2026
- 1. Zendesk AI agents: best for teams that want the native bot and one vendor
- Key features
- Pros
- Cons
- Pricing
- Rating
- Best for
- 2. SiteGPT: best for answers trained on your own content, with handoff to Zendesk agents
- Key features
- Pros
- Cons
- Pricing
- Rating
- Best for
- 3. Fin: best for a pay-per-resolution agent on Zendesk tickets and messaging
- Key features
- Pros
- Cons
- Pricing
- Rating
- Best for
- 4. My AskAI: best for a flat monthly bill with tickets included
- Key features
- Pros
- Cons
- Pricing
- Rating
- Best for
- 5. eesel AI: best for an AI teammate that drafts replies first
- Key features
- Pros
- Cons
- Pricing
- Rating
- Best for
- 6. Chatbase: best for a website agent that also replies to Zendesk tickets
- Key features
- Pros
- Cons
- Pricing
- Rating
- Best for
- 7. Ada: best for enterprises that buy through a sales process
- Key features
- Pros
- Cons
- Pricing
- Rating
- Best for
- Zendesk AI chatbot comparison table
- What a month of AI on Zendesk costs
- How to choose an AI chatbot for Zendesk
- Zendesk AI chatbot use-case cheat sheet
- Tools left out of this ranking
- Zendesk AI chatbot FAQ
- Basics
- Does Zendesk have an AI chatbot?
- What is the best AI chatbot for Zendesk?
- What happened to Zendesk Answer Bot?
- Pricing
- How much does the Zendesk AI chatbot cost?
- What is an automated resolution in Zendesk?
- What is the cheapest AI chatbot for Zendesk?
- Is there a free AI chatbot for Zendesk?
- Integration
- Which AI chatbots integrate with Zendesk?
- Does SiteGPT integrate with Zendesk?
- Do Zendesk AI chatbots create tickets automatically?
- Can a Zendesk chatbot use content outside the Zendesk help center?
- Fin and Zendesk
- Is Fin or Zendesk AI better for customer service?
- Can Fin run on Zendesk?
- Compliance
- Can SiteGPT's Zendesk integration be used in a HIPAA workspace?
- Which Zendesk chatbots list HIPAA?
- Sources
Created by
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Created time
Jan 8, 2026 11:42 AM
The best Zendesk AI chatbot for a team that already runs Zendesk is Zendesk AI agents, the bot built into the Zendesk Suite, because it adds no second vendor and bills only for verified resolutions.
Six third-party AI chatbots also integrate with Zendesk, and each one documents the integration on its own site.
TL;DR
- Zendesk AI agents are the native Zendesk chatbot. They are included in every Suite and Support plan, and Suite Team costs $55 per agent a month paid yearly. Zendesk bills per automated resolution and publishes no price per resolution.
- SiteGPT installs as the AI agent on the Zendesk Web Widget and answers from your own content. It needs the SiteGPT Scale plan ($429 a month billed monthly, or $259 a month billed yearly) and Zendesk Suite Professional or above.
- Fin runs on Zendesk tickets and messaging for $49 a month with 50 resolutions included, then $0.99 per extra resolution.
- My AskAI is the cheapest flat plan with tickets included: $199 a month for 1,000 tickets. eesel AI drafts replies inside Zendesk first, from $299 a month for 500 credits.
- 1,000 resolutions on Fin cost $989.50 a month. My AskAI Pro covers 1,000 tickets for $199, a saving of $790.50 (80%).
Key takeaways: the best Zendesk AI chatbots at a glance
Tool | Best for | How it connects to Zendesk | Starting price |
Zendesk AI agents | Teams that want the native Zendesk bot and one vendor | Built into Zendesk Suite and Support plans | $55 per agent a month paid yearly (Suite Team), plus automated resolutions above the allowance |
Answers trained on your own content, with handoff to Zendesk agents | Marketplace app that becomes the AI agent on the Zendesk Web Widget | $429 a month billed monthly, or $259 a month billed yearly (Scale plan) | |
A pay-per-resolution agent on Zendesk tickets and messaging | Fin for Zendesk: tickets, messaging channels, or the Fin Messenger | $49 a month with 50 resolutions, then $0.99 each | |
A flat monthly bill with tickets included | Integrations for Zendesk and Zendesk Messaging | $199 a month, 1,000 tickets included | |
eesel AI | An AI teammate that drafts replies before it sends them | Zendesk Marketplace app that works inside tickets | $299 a month for 500 credits |
A website agent that also replies to Zendesk tickets | Replies to tickets, drafts replies, or opens a ticket on escalation | $150 a month (Standard, the plan that lists Zendesk) | |
Enterprises that buy through a sales process | Four handoff methods: Chat, Messaging, Support and Ticketing | No public price |
What is the Zendesk AI chatbot?
The Zendesk AI chatbot is a product named AI agents. Zendesk's pricing page lists AI agents as a plan feature from Suite Team, and its pricing FAQ says AI agents are included in every Suite and Support plan.
The pricing page lists no product named Answer Bot or Z Bot. A search for "Zendesk bot", "Zendesk chat bot" or "Zendesk Answer Bot" leads to AI agents today.
Zendesk also sells a second line named Forethought AI agents by Zendesk. The pricing page describes them as self-improving agents for more complex workflows that also work on other platforms. They are sold through Zendesk's sales team.
Zendesk AI chatbot features and pricing in 2026
Zendesk AI chatbot features in 2026 cover plan access, billing, channels, agent tools and the trial. Each row comes from Zendesk's pricing page or its help center.
Area | What Zendesk offers | Source |
Plan access | AI agents are included in every Suite and Support plan. The plan cards list them from Suite Team | |
Seat prices | Support Team $19, Suite Team $55, Suite Professional $115 per agent a month, paid yearly. Suite Enterprise + Copilot is sold by sales | |
AI billing unit | Automated resolution, drawn from a resolution allowance. No public price per resolution | |
What is free | Assisted escalations and contained resolutions do not count against the allowance | |
What is billed | Verified resolutions. A language model reviews the conversation text and confirms the request was resolved | |
Channels | Email, messaging and voice each have their own rule for when a conversation ends | |
Agent tools | Copilot add-on at $50 per agent a month paid yearly. Action Builder from Suite Team | |
Free trial | 14 days on Suite Professional, with Copilot included |
A messaging conversation ends 2 hours after the first message by default, and Zendesk can raise that to 72 hours. An email conversation ends 72 hours after the first email. A voice conversation ends at hangup.
How these Zendesk AI chatbots were ranked
These Zendesk AI chatbots were ranked on five criteria, in this order.
- Fit with Zendesk. Does the tool reply inside Zendesk tickets or the Zendesk Web Widget, and does the vendor document the integration?
- Price at real volume. What does a month of AI-handled tickets cost on published prices?
- Knowledge sources. Can the tool learn from content outside the Zendesk help center?
- Human handoff. Where does an escalated conversation land, and does a ticket get created?
- Plan gates. Which plan on each side is needed before the integration works?
Every tool gets a "best for" label. No tool is best overall, because the right pick depends on where your knowledge lives and how you want to pay. SiteGPT publishes this guide and sells one of the tools in it. Its limits are listed with the same weight as the others.
Zendesk AI agents rank first because the main scenario is a team already on Zendesk, and the native bot needs no second contract. SiteGPT ranks second for teams whose answers live outside the help center. Fin ranks third because its price is public and it works on tickets as well as chat.
The 7 best AI chatbots for Zendesk in 2026
1. Zendesk AI agents: best for teams that want the native bot and one vendor
Zendesk AI agents are the chatbot built into Zendesk, and they are the default pick for a team that already works in Zendesk. There is no integration to install, and the bot, the ticket and the agent workspace share one record. Plans are compared in Zendesk vs Intercom.
Key features
- AI agents included in every Suite and Support plan
- Knowledge base and Action Builder from Suite Team
- Messaging, live chat and telephony from Suite Team
- Billing by verified resolution, with assisted escalations and contained resolutions free
- Forethought AI agents by Zendesk for more complex workflows, sold through sales
- Copilot add-on for human agents
Pros
- No second vendor, no marketplace app and no handoff between systems
- A customer who leaves without replying is billed only if a language model verifies the request was resolved
- 14-day free trial on Suite Professional
- The largest review base in this list: 4,094 Capterra reviews
Cons
- Zendesk publishes no price per automated resolution, so the AI bill cannot be worked out in advance
- Messaging and live chat start at Suite Team, which costs $55 per agent a month
- Copilot adds $50 per agent a month
- Suite Enterprise + Copilot has no public price
Pricing
Plan | Price per agent a month, paid yearly | 5 agents a month | AI features listed |
Support Team | $19 | $95 | Email and ticketing, automations and triggers |
Suite Team | $55 | $275 | AI agents, knowledge base, Action Builder |
Suite Professional | $115 | $575 | Admin copilot, App Builder, writing tools, quick reports |
Suite Enterprise + Copilot | Talk to sales | Talk to sales | Intelligent triage, auto assist, generative AI for voice |
AI agent usage above the plan allowance is billed per automated resolution. Source: Zendesk pricing.
Rating
Zendesk Suite holds 4.4 out of 5 from 4,094 reviews on Capterra.
Best for
Zendesk AI agents are best for teams whose answers already live in the Zendesk help center and who want one vendor for the inbox and the AI. If most of the queue is technical tickets that end in a Jira issue, the guide to AI chatbots for technical support covers engineering escalation.
2. SiteGPT: best for answers trained on your own content, with handoff to Zendesk agents
SiteGPT is an AI chatbot trained on your own content, and its Zendesk AI Agent integration makes it the first responder on the Zendesk Web Widget. The integration needs the SiteGPT Scale plan or above and Zendesk Suite Professional or above with Sunshine Conversations access. Starter and Growth do not include it.
SiteGPT answers first from your content. It passes the conversation to your Zendesk agents when a person is needed, and Zendesk then creates a ticket. The setup steps are in the SiteGPT Zendesk integration guide.
Key features
- Installs from the Zendesk Marketplace with Zendesk sign-in. No API keys or webhook setup
- Trains on websites, sitemaps, files, raw text, YouTube, GitHub, Google Drive, Dropbox, OneDrive, Box and Notion
- Auto-sync on Scale: weekly auto refresh and daily auto scan
- Three handoff triggers: the visitor taps the escalation button, SiteGPT decides the visitor needs a human, or a lead form is set to escalate
- Lead forms shown inside the Zendesk Web Widget
- 95+ languages
Pros
- A flat monthly price with no per-resolution fee
- Answers come from content outside the Zendesk help center, such as product docs, PDFs and cloud drives
- Conversations that SiteGPT answers alone do not create a Zendesk ticket
- When the agent ends the session, control returns to SiteGPT
Cons
- Scale plan or above. The $59 Starter and $129 Growth plans (billed monthly) do not include the Zendesk integration
- Zendesk Suite Professional or above. Support Team and Suite Team accounts do not qualify
- One Zendesk account connects to one SiteGPT chatbot
- The integration is built for Zendesk Messaging. The setup guide covers no email ticket workflow
- While an agent has the conversation, SiteGPT does not save the messages. The agent part lives in the Zendesk ticket
- Messages with no text, such as an image with no caption, are skipped
- The integration is not available in a HIPAA workspace
- The 7-day free trial requires a credit card, and there is no free plan
Pricing
Plan | Billed monthly | Billed yearly (per month) | Messages a month | Zendesk integration |
Starter | $59 | $39 | 4k GPT-4.1-mini messages, or 400 GPT-4.1 messages | No |
Growth | $129 | $79 | 10k GPT-4.1-mini messages, or 1,000 GPT-4.1 messages | No |
Scale | $429 | $259 | 40k GPT-4.1-mini messages, or 4,000 GPT-4.1 messages | Yes |
Enterprise | Custom | Custom | Custom | Yes |
Scale on yearly billing costs $3,108 a year, which is $2,040 less than twelve months at $429 (40%). Five Zendesk Suite Professional agents plus SiteGPT Scale cost $575 plus $259. The total is $834 a month on yearly billing. Extra packs of 5k messages are $59 a month billed monthly, or $39 a month billed yearly. Source: SiteGPT pricing.
Rating
SiteGPT has one review on Capterra, rated 4.0 out of 5. One review is too few to weigh.
Best for
SiteGPT is best for teams on Zendesk Suite Professional whose answers sit in product docs, files and cloud drives, and who want a flat AI bill. The seat and allowance math is in SiteGPT vs Zendesk.
3. Fin: best for a pay-per-resolution agent on Zendesk tickets and messaging
Fin is the AI agent from the company formerly named Intercom, and Fin for Zendesk runs it on an existing Zendesk account. Zendesk stays the system of record. Fin transfers the conversation or ticket to your team in Zendesk when it cannot resolve the issue. Fin's limits are covered in the Intercom Fin AI review.
Key features
- Zendesk tickets: Fin is assigned to tickets created from email or contact forms
- Zendesk messaging channels: web, mobile and social messaging
- Fin Messenger with Zendesk: Fin's own widget on your site, with conversations managed as Zendesk tickets
- Content sync from the Zendesk help center
- Spending limits to cap the monthly bill
- Copilot for Zendesk for human agents
Pros
- The price is public: $49 a month with 50 resolutions, then $0.99 per extra resolution
- No seat pricing for Fin on Zendesk, with unlimited teammates
- Works on email tickets as well as chat
- 14-day free trial with no credit card
Cons
- Cost rises with volume. 1,000 resolutions cost $989.50 a month
- Minimum resolution commitments apply
- The $49 base fee applies in a month with fewer than 50 resolutions
- Fin is now part of Salesforce, so a Zendesk team adds a competitor's product to its stack
Pricing
Resolutions a month | Calculation | Monthly cost | 12-month cost |
50 | Base fee | $49.00 | $588 |
200 | $49 plus 150 at $0.99 | $197.50 | $2,370 |
500 | $49 plus 450 at $0.99 | $494.50 | $5,934 |
1,000 | $49 plus 950 at $0.99 | $989.50 | $11,874 |
Sources: Fin for Zendesk explained and Fin pricing.
Rating
Fin's own pricing page counts over 2,000 five-star reviews. That figure comes from the vendor.
Best for
Fin is best for Zendesk teams that want an AI agent on email tickets and chat, and that prefer to pay per resolution with a spending cap.
4. My AskAI: best for a flat monthly bill with tickets included
My AskAI is an AI customer service agent that adds to an existing helpdesk, and it lists separate integrations for Zendesk and Zendesk Messaging. Its plans include a fixed number of tickets, so the bill does not move with the resolution rate. Plans and limits are in the My AskAI review.
Key features
- Integrations for Zendesk and Zendesk Messaging
- Training on historic tickets
- Sync from Google Drive, Notion and help center articles
- AI tasks such as order refunds
- 95+ languages
- Insights and analytics with export
Pros
- 1,000 tickets are included in the $199 Pro plan
- Extra tickets cost about $0.12 on Pro and about $0.10 on Scale
- 30-day free trial with no credit card
- Annual billing takes 33% off
Cons
- The Pro plan has no chat or email help from the vendor. Help comes from an AI assistant only
- Removing My AskAI branding costs $49 a month on Pro
- API, Slack and Teams access costs $49 a month on Pro
- HIPAA is listed on the Enterprise plan only
Pricing
Plan | Monthly price | Tickets included | Notes |
Pro | $199 | 1,000 | About $0.12 per extra ticket, up to 5,000 a month. 5 team seats |
Scale | $499 | 2,000 | About $0.10 per extra ticket. Unlimited seats, SOC 2 Type II |
Enterprise | From $999 | Custom | HIPAA, dedicated success manager |
Sources: My AskAI pricing and the My AskAI helpdesk integrations page.
Rating
My AskAI holds 4.5 out of 5 from 82 reviews on Capterra.
Best for
My AskAI is best for Zendesk teams above 200 AI tickets a month that want a fixed bill.
5. eesel AI: best for an AI teammate that drafts replies first
eesel AI is an AI agent that works inside Zendesk tickets the way a human agent does. It can begin by drafting replies for your team to approve, and it can test itself on past tickets before it touches live ones.
Key features
- Installs from the Zendesk Marketplace
- Reads tickets, drafts and sends replies, adds internal notes, updates ticket fields and routes to groups
- Learns from past Zendesk tickets, help center articles and macros
- Simulation on past tickets before go-live
- 80+ languages
- EU or US data residency on every plan
Pros
- Draft-first mode keeps a human between the AI and the customer
- One credit per ticket or chat, however long
- Free plan with 100 credits and no credit card
- No per-seat fee, with unlimited agents and seats
Cons
- Paid plans start at $299 a month
- Agents pause when credits run out, unless overage is on at $0.80 per credit
- SSO and MFA are an add-on from $199 a month
- HIPAA with a signed BAA is on the Enterprise plan only
Pricing
Plan | Monthly price | Credits a month | Cost per credit |
Free | $0 | 100 | $0 |
Teammate | $299 | 500 | $0.60 |
Teammate | $499 | 1,000 | $0.50 |
Teammate | $999 | 2,500 | $0.40 |
Teammate | $1,749 | 5,000 | $0.35 |
Enterprise | Custom | Custom | Custom |
Pay a year upfront and get two months free. Sources: eesel AI pricing and the eesel AI Zendesk page.
Rating
eesel AI has one review on Capterra, rated 4.0 out of 5. One review is too few to weigh.
Best for
eesel AI is best for teams that want to approve AI drafts inside Zendesk before they let the AI reply alone.
6. Chatbase: best for a website agent that also replies to Zendesk tickets
Chatbase is an AI agent builder with a Zendesk integration that works in two directions. The agent can reply to incoming Zendesk tickets, or it can open a Zendesk ticket with a summary when a chat needs a person. Plans and limits are in the Chatbase review.
Key features
- AI replies to incoming Zendesk tickets, posted as a Zendesk agent you choose
- Generate Draft Response button inside the Zendesk ticket editor
- Ticket creation on escalation, with a summary of the chat
- Zendesk-specific instructions, such as when to escalate a refund request
- Connection to Zendesk Messaging channels such as WhatsApp and web messaging
- Voice and telephony from the Standard plan
Pros
- One agent serves the website widget and the Zendesk queue
- Draft mode lets a human review each reply
- Free plan for testing, and a 7-day trial on paid plans
- Yearly plans are 20% off
Cons
- The plan card lists Zendesk under advanced integrations on Standard, at $150 a month
- Usage is metered in message credits, so the cost per ticket varies
- Removing "Powered by Chatbase" costs $99 a month
- HIPAA eligibility is on the Enterprise plan only
Pricing
Plan | Monthly price | Message credits a month | Members |
Free | $0 | 50 | 1 |
Hobby | $40 | 700 | 2 |
Standard | $150 | 4,000 | 3 |
Pro | $500 | 15,000 | 5 |
Enterprise | Custom | Custom | Custom |
Extra credits cost $40 per 1,000. Sources: Chatbase pricing and the Chatbase Zendesk guide.
Rating
Chatbase holds 4.3 out of 5 from 73 reviews on Capterra.
Best for
Chatbase is best for teams that want one agent on the website and in the Zendesk ticket queue at a mid-range price.
7. Ada: best for enterprises that buy through a sales process
Ada is an enterprise AI customer service platform, and its documentation lists four Zendesk handoff methods. Ada publishes no prices. Its pricing link opens a demo request form. The platform is covered in the Ada review.
Key features
- Zendesk Chat handoff: real-time handoff to live agents
- Zendesk Messaging handoff for messaging-first flows
- Zendesk Support handoff for chat and email, with ticket-based routing
- Zendesk Ticketing handoff: ticket creation from Ada on any channel
- Up to 10 Zendesk subdomains per Ada account
- Multi-brand Zendesk accounts supported
Pros
- The widest choice of Zendesk handoff methods in this list
- Most handoff methods can be combined in one Ada instance
- Built for large contact volumes. The demo form asks for yearly contact volume, with a top band above 100 million
Cons
- No public price and no self-serve trial
- Combining Zendesk Messaging and Zendesk Support needs specific setup guidelines
- The buying process starts with a 30-minute sales call
Pricing
Item | Price | Notes |
Platform | Not published | Quoted after a demo |
Free trial | None listed | The site offers a custom demo |
Sources: Ada Zendesk handoffs documentation and the Ada demo page.
Rating
Ada holds 4.7 out of 5 from 15 reviews on Capterra.
Best for
Ada is best for enterprises with a large contact volume, several Zendesk brands and a procurement team. More enterprise agents are ranked in the AI customer service agents roundup.
Zendesk AI chatbot comparison table
This Zendesk AI chatbot comparison table lines up all seven tools on the ranking criteria.
Tool | Replies inside Zendesk | Where an escalation lands | Entry price for the Zendesk setup | Pricing unit | Plan gate |
Zendesk AI agents | Yes, native | Zendesk agent workspace | $55 per agent a month paid yearly | Automated resolution | Messaging needs Suite Team |
Yes, on the Zendesk Web Widget | Zendesk agent, with a new ticket | $429 a month, or $259 billed yearly | Message | SiteGPT Scale and Zendesk Suite Professional | |
Fin | Yes, tickets and messaging | Your team in Zendesk | $49 a month with 50 resolutions | Resolution | Minimum commitment |
My AskAI | Yes, Zendesk and Zendesk Messaging | Zendesk inbox | $199 a month | Ticket | None listed |
eesel AI | Yes, inside tickets | Routed to a Zendesk group | $299 a month | Credit | None listed |
Chatbase | Yes, ticket replies and drafts | New Zendesk ticket with a summary | $150 a month | Message credit | Chatbase Standard |
Ada | Handoff into Zendesk | Zendesk Chat, Messaging, Support or a ticket | Not published | Not published | Sales contract |
What a month of AI on Zendesk costs
A month of third-party AI on a Zendesk account costs between $199 and $989.50 at 1,000 AI-handled tickets on published prices. The table uses monthly billing and leaves out Zendesk seats, because every option needs the same seats for human agents.
Tool | Plan priced | Monthly AI cost | Saving against Fin | 12-month cost |
Fin | 1,000 resolutions: $49 plus 950 at $0.99 | $989.50 | Baseline | $11,874 |
eesel AI | Teammate, 1,000 credits | $499 | $490.50 (50%) | $5,988 |
Scale, 40k GPT-4.1-mini messages, billed monthly | $429 | $560.50 (57%) | $5,148 | |
My AskAI | Pro, 1,000 tickets included | $199 | $790.50 (80%) | $2,388 |
The units differ, so read the rows with care. Fin counts resolutions, My AskAI counts tickets, eesel AI counts credits and SiteGPT counts messages. The SiteGPT row is the flat price of the plan with the Zendesk integration. It is not a count of 1,000 tickets.
Three more numbers help with planning:
- Fin against My AskAI. Fin is cheaper up to 201 resolutions a month, where it costs $198.49. From 202 resolutions, My AskAI Pro at $199 is cheaper.
- Fin against SiteGPT Scale. Fin is cheaper up to 433 resolutions a month against Scale at $429 billed monthly. Against Scale at $259 billed yearly, the crossover is 262 resolutions.
- Zendesk AI agents. Zendesk publishes no price per automated resolution, so it has no row. Ask sales for the allowance and the overage price before you compare.
Costs across more vendors are in the AI chatbot pricing comparison.
How to choose an AI chatbot for Zendesk
Choose an AI chatbot for Zendesk by answering four questions: where your answers live, which channel the AI works on, how you want to pay, and which Zendesk plan you are on.
If you need | Pick | Why |
One vendor and no integration work | Zendesk AI agents | The bot is part of the Suite |
Answers from docs, files and drives on the Zendesk Web Widget | It trains on your own content and hands off to Zendesk agents. Needs Scale and Suite Professional | |
AI on email tickets with a public price | Fin | $49 a month, then $0.99 per resolution |
A fixed bill above 200 tickets a month | My AskAI | $199 a month includes 1,000 tickets |
Humans to approve AI replies first | eesel AI | It drafts inside the ticket before it sends |
One agent for the website and the ticket queue | Chatbase | It replies to tickets and opens tickets from chat |
An enterprise rollout across several Zendesk brands | Ada | Four handoff methods and up to 10 subdomains |
AI on a Support Team or Suite Team account | Zendesk AI agents, Fin or My AskAI | SiteGPT needs Suite Professional |
Teams that plan to leave Zendesk chat can read Zendesk chat alternatives. Tools scored only on escalation quality are in the AI chatbots with human handoff roundup. Freshworks customers have a separate list in AI chatbots for Freshdesk.
Zendesk AI chatbot use-case cheat sheet
This cheat sheet maps ten common Zendesk situations to one pick each.
Scenario | Best pick | Why |
5-agent team on Suite Team with a complete help center | Zendesk AI agents | Already included, no second contract |
SaaS team on Suite Professional with docs in GitHub, Notion and PDFs | Trains on those sources and answers on the Web Widget | |
Email-heavy queue under 200 AI resolutions a month | Fin | 200 resolutions cost $197.50 |
Ecommerce store with 1,000 AI tickets a month | My AskAI | $199 flat against $989.50 on Fin |
Team nervous about wrong AI answers | eesel AI | Draft-first mode and simulation on past tickets |
Website chat today, Zendesk tickets for follow-up | Chatbase | Opens a Zendesk ticket with a chat summary |
Enterprise with several Zendesk brands and subdomains | Ada | Multi-brand support and up to 10 subdomains |
Team that wants lead forms inside the Zendesk widget | Lead forms show in the Web Widget and can escalate | |
Team that needs EU data residency for the AI layer | eesel AI | EU or US residency is listed on every plan |
Team with a fixed AI budget and unknown volume | Fin with a spending limit, or My AskAI | Both cap the monthly bill |
Tools left out of this ranking
Three tools often named as Zendesk chatbots are left out of the ranking.
- Forethought. Zendesk now sells it as Forethought AI agents by Zendesk, so it sits inside the Zendesk entry.
- Ultimate. Zendesk announced its acquisition of Ultimate in March 2024.
- Freshchat. It is the messaging product of a competing helpdesk, now named Freshdesk Messaging. It is not a chatbot for Zendesk.
Teams choosing between helpdesks can start with Zendesk vs Intercom. AI chatbots for the other helpdesk are in AI chatbots for Intercom.
Zendesk AI chatbot FAQ
Basics
Does Zendesk have an AI chatbot?
Yes. Zendesk's AI chatbot is named AI agents. Zendesk's pricing FAQ says AI agents are included in every Suite and Support plan.
What is the best AI chatbot for Zendesk?
Zendesk AI agents are the best fit for a team that wants one vendor. SiteGPT is the best fit for answers trained on content outside the help center, on Scale and Suite Professional. Fin is the best fit for a public per-resolution price.
What happened to Zendesk Answer Bot?
Zendesk's pricing page lists no product named Answer Bot. The bot it sells today is named AI agents.
Pricing
How much does the Zendesk AI chatbot cost?
Zendesk AI agents come with Suite and Support plans. Suite Team costs $55 per agent a month paid yearly. Usage is billed per automated resolution above a plan allowance, and Zendesk publishes no price per resolution.
What is an automated resolution in Zendesk?
An automated resolution is Zendesk's billing unit for AI agent usage. Only verified resolutions count against the allowance. Assisted escalations and contained resolutions are free.
What is the cheapest AI chatbot for Zendesk?
At 1,000 AI tickets a month, My AskAI Pro is the cheapest published option at $199. Below 202 resolutions a month, Fin is cheaper, because it starts at $49 with 50 resolutions included.
Is there a free AI chatbot for Zendesk?
eesel AI has a free plan with 100 credits. My AskAI has a 30-day free trial, and Fin and Zendesk each have a 14-day trial. SiteGPT has a 7-day trial that requires a credit card.
Integration
Which AI chatbots integrate with Zendesk?
Fin, My AskAI, eesel AI and Chatbase reply inside Zendesk tickets or messaging. SiteGPT answers on the Zendesk Web Widget and hands off to Zendesk agents. Ada hands off into Zendesk Chat, Messaging, Support or a ticket.
Does SiteGPT integrate with Zendesk?
Yes. SiteGPT installs from the Zendesk Marketplace as the AI agent on the Zendesk Web Widget. It needs the SiteGPT Scale plan or above and Zendesk Suite Professional or above with Sunshine Conversations access.
Do Zendesk AI chatbots create tickets automatically?
It depends on the tool. With SiteGPT, Zendesk creates a ticket when a conversation is handed to an agent, and conversations the AI answers alone create no ticket. Chatbase opens a Zendesk ticket with a summary on escalation.
Can a Zendesk chatbot use content outside the Zendesk help center?
Yes. SiteGPT trains on websites, files, YouTube, GitHub, Google Drive, Dropbox, OneDrive, Box and Notion. eesel AI learns from past tickets and macros, and My AskAI syncs Google Drive and Notion.
Fin and Zendesk
Is Fin or Zendesk AI better for customer service?
Zendesk AI agents are the better pick for one vendor and for billing on verified resolutions only. Fin is the better pick for a public price of $0.99 per resolution. A plan-by-plan comparison is in Zendesk vs Intercom.
Can Fin run on Zendesk?
Yes. Fin for Zendesk works on Zendesk tickets, Zendesk messaging channels and the Fin Messenger. It costs $49 a month with 50 resolutions, then $0.99 per extra resolution.
Compliance
Can SiteGPT's Zendesk integration be used in a HIPAA workspace?
No. Integrations are not available in a SiteGPT HIPAA workspace, and a HIPAA BAA is on the SiteGPT Enterprise plan only. Vendors that sign a BAA are compared in the HIPAA-compliant AI chatbot guide.
Which Zendesk chatbots list HIPAA?
My AskAI lists HIPAA on its Enterprise plan. eesel AI lists HIPAA with a signed BAA on its Enterprise plan. Chatbase lists HIPAA eligibility on its Enterprise plan. Confirm the BAA terms with each vendor before sending patient data.
Sources
Every source below was opened and checked on October 7, 2026.
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