Table of Contents
- Key takeaways: the best Intercom chatbots at a glance
- What is the Intercom chatbot?
- Intercom chatbot features and capabilities in 2026
- How these Intercom chatbots were ranked
- The 7 best AI chatbots for Intercom in 2026
- 1. Fin: best for teams that want the native Intercom chatbot
- Key features
- Pros
- Cons
- Pricing
- Rating
- Best for
- 2. My AskAI: best third-party AI agent inside the Intercom inbox
- Key features
- Pros
- Cons
- Pricing
- Rating
- Best for
- 3. SiteGPT: best knowledge-trained answer layer next to Intercom
- Key features
- Pros
- Cons
- Pricing
- Rating
- Best for
- 4. eesel AI: best for an AI teammate that drafts replies first
- Key features
- Pros
- Cons
- Pricing
- Rating
- Best for
- 5. Chatbase: best for a website agent that escalates into Intercom tickets
- Key features
- Pros
- Cons
- Pricing
- Rating
- Best for
- 6. Botpress: best for custom flows with handoff to Intercom agents
- Key features
- Pros
- Cons
- Pricing
- Rating
- Best for
- 7. DocsBot: best for a documentation widget that opens the Intercom Messenger
- Key features
- Pros
- Cons
- Pricing
- Rating
- Best for
- Intercom chatbot comparison table
- What 1,000 Intercom chatbot conversations cost a month
- The stack: which tool does which job
- How to choose an Intercom chatbot
- Intercom chatbot use-case cheat sheet
- Intercom chatbot tools that changed owners
- Intercom chatbot FAQ
- Basics
- Does Intercom have a chatbot?
- What happened to the Intercom answer bot?
- Who owns Intercom now?
- Pricing
- How much does the Intercom chatbot cost?
- What is the cheapest AI chatbot for Intercom?
- Is there a free Intercom chatbot?
- Integration
- Which AI chatbots integrate with Intercom?
- Does SiteGPT integrate with Intercom?
- Can a third-party chatbot use Intercom help center articles?
- Compliance
- Is the Intercom chatbot HIPAA compliant?
- Which Intercom chatbot alternatives support HIPAA?
- Sources
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Created time
Jan 28, 2026 11:50 AM
The best Intercom chatbot for a team that already runs Intercom is Fin, the AI agent built into the Intercom inbox, at $0.99 per outcome.
The company behind Intercom renamed itself Fin in 2026. Salesforce completed its acquisition of Fin on 10 September 2026. The helpdesk and its prices are still published at intercom.com, so this guide uses "Intercom" for the helpdesk and "Fin" for the chatbot.
TL;DR
- Fin is the native Intercom chatbot. It costs $0.99 per outcome, plus Intercom seats from $29 per seat a month billed annually.
- My AskAI is the best third-party AI agent inside the Intercom inbox. Its Pro plan is $199 a month with 1,000 tickets included.
- SiteGPT has no Intercom chat integration today. It fits next to Intercom as the knowledge-trained answer layer, trained on 12+ sources including Intercom help center articles.
- eesel AI, Chatbase, Botpress, and DocsBot each connect to Intercom in a different way. The comparison table shows how.
- 1,000 conversations resolved by Fin cost $990 a month before seats. The same volume fits in My AskAI Pro at $199, a saving of $791 (80%).
Key takeaways: the best Intercom chatbots at a glance
Tool | Best for | How it connects to Intercom | Starting price |
Fin | Teams that want the native Intercom chatbot | Built into the Intercom inbox and Messenger | $0.99 per outcome, plus seats from $29 a month billed annually |
My AskAI | A third-party AI agent inside the Intercom inbox | App in the Intercom app store | $199 a month, 1,000 tickets included |
A knowledge-trained answer layer next to Intercom | Trains on Intercom help center articles. No chat integration yet | $59 a month, or $39 a month billed annually | |
eesel AI | An AI teammate that drafts replies before it sends them | Works as an agent inside Intercom | $299 a month for 500 credits |
Chatbase | A website agent that escalates into Intercom tickets | Creates an Intercom ticket with a summary | $40 a month |
Botpress | Custom conversation flows with handoff to Intercom agents | Intercom HITL integration, developer setup | $150 a month billed annually |
DocsBot | A documentation widget that opens the Intercom Messenger | Code snippet in the widget | $49 a month |
What is the Intercom chatbot?
The Intercom chatbot is Fin, an AI agent that answers customers inside the Intercom Messenger and inbox. Intercom launched Fin in March 2023 by combining its older Resolution Bot with GPT-4, according to Intercom's launch post. Searches for "Intercom answer bot" and "Intercom bot" now lead to Fin.
Fin replies from your content, runs multi-step workflows called Procedures, and hands the conversation to a teammate in the same inbox. You pay per outcome instead of per seat for the AI itself.
Intercom chatbot features and capabilities in 2026
Intercom chatbot features in 2026 cover seven areas: channels, languages, workflows, handoff, pricing, trial, and compliance. Each row below comes from a Fin or Salesforce page.
Capability | What Fin does | Source |
Channels | Live chat, email, WhatsApp, SMS, voice, and Slack | |
Languages | More than 45 languages | |
Workflows | Procedures complete multi-step tasks, including handoffs | |
Human handoff | Passes the conversation to a teammate in the Intercom inbox, or in another helpdesk | |
Resolution rate | 76% on average, as reported by the vendor | |
Pricing unit | $0.99 per outcome, charged once per conversation | |
Free trial | 14 days, no credit card required | |
HIPAA | HIPAA support is listed on the Expert plan |
An outcome is billable in three cases. The customer confirms the issue is resolved, the customer does not ask for more help after Fin responds, or Fin completes a Procedure, including a handoff. The second case means a customer who leaves without replying still counts.
How these Intercom chatbots were ranked
These Intercom chatbots were ranked on five criteria, in this order.
- Fit with Intercom. Does the tool reply inside the Intercom Messenger and inbox, escalate into Intercom, or only run beside it?
- Price at real volume. What does 1,000 answered conversations a month cost on published prices?
- Knowledge sources. How many content types can the tool learn from, and how does it stay current?
- Human handoff. Where does an escalated conversation land, and does the context travel with it?
- Third-party reviews. What is the G2 rating, and how many reviews sit behind it?
Every tool gets a "best for" label. No tool is best overall, because the right pick depends on where you want the AI to reply and how you want to pay. SiteGPT is this site's own product, and its limits are listed with the same weight as the others.
The 7 best AI chatbots for Intercom in 2026
1. Fin: best for teams that want the native Intercom chatbot
Fin is the native Intercom chatbot, and it is the default pick for a team already working in the Intercom inbox. It needs no integration work, and humans and the AI share one conversation record. A full breakdown is in the Intercom Fin AI review.
Key features
- Built into the Intercom Messenger and inbox
- Answers on live chat, email, WhatsApp, SMS, voice, and Slack
- More than 45 languages
- Procedures for multi-step tasks such as refunds
- Handoff to a teammate in the same inbox
- Also runs on other helpdesks, with a 50-outcome monthly minimum
Pros
- No setup between the chatbot and the inbox
- You pay only when a conversation reaches an outcome
- 14-day free trial with no credit card
- The largest review base in this list: 3,918 G2 reviews
Cons
- Cost rises with volume. 1,000 outcomes cost $990 a month before seats.
- A customer who stops replying after an answer counts as a billable outcome.
- The Intercom helpdesk needs at least one paid seat.
- Ownership changed on 10 September 2026. Prices on intercom.com have not changed since.
Pricing
Item | Price | Notes |
Fin outcome | $0.99 each | Charged once per conversation |
Essential seat | $29 per seat a month | Billed annually |
Advanced seat | $85 per seat a month | Billed annually |
Expert seat | $132 per seat a month | Billed annually, lists HIPAA support |
Copilot add-on | $29 per agent a month billed annually, or $35 billed monthly | AI help for human agents |
Fin on another helpdesk | $0.99 per outcome | 50-outcome monthly minimum, or $49.50 |
Sources: Intercom pricing and Fin pricing.
Rating
Fin holds 4.5 out of 5 from 3,918 reviews on G2.
Best for
Fin is best for teams that already pay for Intercom seats and want one vendor for the inbox and the AI.
2. My AskAI: best third-party AI agent inside the Intercom inbox
My AskAI is a third-party AI agent that installs from the Intercom app store and replies inside the Intercom Messenger. It is the closest like-for-like swap for Fin at a flat price. The longer write-up is in the My AskAI review.
Key features
- Direct replies in the Intercom Messenger, with references to the sources used
- Draft notes that agents review before sending
- Handover to a human with a conversation summary
- Replies to emails received in Intercom
- 95+ languages
- Sync from Google Drive, Notion, and help center articles
Pros
- Flat plans with tickets included
- 30-day free trial with no credit card
- Works with any Intercom plan, on every My AskAI paid plan
- Extra tickets cost about $0.10 to $0.12
Cons
- The Pro plan has no chat or email help from the vendor. Help comes from an AI assistant only.
- Removing My AskAI branding costs $49 a month on Pro.
- HIPAA is listed on the Enterprise plan only.
- The G2 base is small at 23 reviews.
Pricing
Plan | Monthly price | Tickets included | Notes |
Pro | $199 | 1,000 | About $0.12 per extra ticket, up to 5,000 a month, 5 seats |
Scale | $499 | 2,000 | About $0.10 per extra ticket, unlimited seats, SOC 2 Type II |
Enterprise | From $999 | Custom | HIPAA, dedicated success manager |
Annual billing takes 33% off. Source: My AskAI pricing and the My AskAI Intercom guide.
Rating
Best for
My AskAI is best for teams that want an AI agent inside the Intercom inbox and a flat monthly bill.
3. SiteGPT: best knowledge-trained answer layer next to Intercom
SiteGPT is an AI chatbot trained on your own content, and it works next to Intercom as the answer layer. It does not have an Intercom chat integration today. The SiteGPT integrations page lists Intercom as coming soon.
SiteGPT is in this list for one job. It answers questions from content that lives outside Intercom, and it can also train on your Intercom help center articles. Your team keeps Intercom for human conversations.
Key features
- Trains on 12+ source types: websites, sitemaps, files, YouTube, GitHub, Google Drive, Notion, Dropbox, OneDrive, SharePoint, and Box
- Trains on help centers, including Intercom, Zendesk, Freshdesk, Confluence, and Gitbook
- Auto-sync keeps answers current: monthly on Growth, weekly with a daily scan on Scale
- 95+ languages
- Escalation to a human, with an email alert to the chatbot owner
- Chat integrations for Slack, Crisp, Messenger, Google Chat, Freshdesk Messaging, and Zoho SalesIQ from the Growth plan
Pros
- Flat monthly price with no per-outcome fee
- The widest set of content sources in this list
- Answers stay current without manual re-uploads on Growth and above
- Full control over the widget's look, language, and tone
Cons
- No Intercom chat integration. SiteGPT cannot reply inside the Intercom Messenger or inbox.
- Escalated chats appear in SiteGPT's Chat History and by email. They do not land in the Intercom inbox.
- Running SiteGPT and the Intercom Messenger on the same page means two chat widgets.
- The Starter plan has no chat integrations and refreshes content manually.
- The 7-day free trial requires a credit card.
- The message allowance depends on the AI model. Growth covers 1,000 messages on GPT-4.1 or up to 10,000 on GPT-4.1-mini.
Pricing
Plan | Billed monthly | Billed annually (per month) | Messages a month | Pages | Chatbots | Team |
Starter | $59 | $39 | Up to 4,000 | 1,000 | 1 | 1 |
Growth | $129 | $79 | Up to 10,000 | 10,000 | 2 | 4 |
Scale | $429 | $259 | Up to 40,000 | 50,000 | 3 | 10 |
Enterprise | Custom | Custom | Custom | 500,000 | Custom | Custom |
A message counts both the question and the reply. A HIPAA BAA is available on the Enterprise plan only. Source: SiteGPT pricing and the human escalation guide.
Rating
SiteGPT holds 4.9 out of 5 from 12 reviews on G2.
Best for
SiteGPT is best for teams whose knowledge lives across a website, files, and cloud drives, and who want a flat-priced answer layer while humans stay in Intercom. The price and feature math against Fin is in SiteGPT vs Intercom.
4. eesel AI: best for an AI teammate that drafts replies first
eesel AI is an AI agent that works inside Intercom the way a human agent does. It can start by drafting replies for your team to review, then move to sending them on its own.
Key features
- Drafts and sends replies in Intercom
- Adds internal notes and routes conversations to teammates
- Updates conversation fields and tags
- Learns from Help Center articles, past Intercom conversations, and saved replies
- Covers Messenger, email, and live chat
Pros
- Draft-first mode lowers the risk of a wrong answer reaching a customer
- One credit per ticket or chat, whatever its length
- Free plan with 100 credits and no credit card
- Pay a year upfront and get two months free
Cons
- Paid plans start at $299 a month.
- SSO and MFA are an add-on from $199 a month.
- HIPAA is on the Enterprise plan only.
- The G2 base is small at 20 reviews.
Pricing
Plan | Monthly price | Credits |
Free | $0 | 100 |
Teammate | $299 | 500 |
Teammate | $499 | 1,000 |
Teammate | $999 | 2,500 |
Teammate | $1,749 | 5,000 |
Enterprise | Custom | Custom |
Source: eesel AI pricing and the eesel AI Intercom page.
Rating
eesel AI holds 4.6 out of 5 from 20 reviews on G2.
Best for
eesel AI is best for teams that want to review AI drafts in Intercom before they let the AI reply alone.
5. Chatbase: best for a website agent that escalates into Intercom tickets
Chatbase is an AI agent builder with a native Intercom integration for escalation. The agent answers routine questions, and when a human is needed it creates a ticket in Intercom. Plans and limits are covered in the Chatbase review.
Key features
- Creates a ticket directly in Intercom on escalation
- Sends a summary of the issue and the conversation context with the ticket
- Integrations listed for Zendesk, Salesforce, HubSpot, Slack, WhatsApp, and Shopify
- Voice and telephony from the Standard plan
Pros
- Free plan for testing
- Low entry price at $40 a month
- Human agents do not need to ask the customer to repeat the issue
Cons
- The documented integration creates tickets. It does not describe the agent replying inside the Intercom inbox.
- Usage is metered in credits, so the cost per conversation varies.
- Removing "Powered by Chatbase" costs $99 a month.
Pricing
Plan | Monthly price | Credits | Seats |
Free | $0 | 50 | 1 |
Hobby | $40 | 700 | 2 |
Standard | $150 | 4,000 | 3 |
Pro | $500 | 15,000 | 5 |
Enterprise | Custom | Custom | Custom |
Yearly plans are 20% off. Extra credits cost $40 per 1,000. Source: Chatbase pricing and the Chatbase Intercom guide.
Rating
Chatbase holds 4.8 out of 5 from 46 reviews on G2.
Best for
Chatbase is best for teams that want a website agent and need escalations to arrive in Intercom as tickets.
6. Botpress: best for custom flows with handoff to Intercom agents
Botpress is a platform for building custom AI agents, and its Intercom HITL integration hands conversations to human agents in Intercom. HITL stands for human in the loop. The platform is covered in the Botpress review.
Key features
- Bot messages appear in Intercom during a handoff
- Agent replies written in Intercom sync back to the bot in real time
- Builder for custom agents and conversation flows
- Unlimited AI agents on paid plans
Pros
- The deepest control over conversation logic in this list
- Free plan with 3 seats
- The largest G2 base among the third-party tools: 514 reviews
Cons
- Setup needs an Intercom developer app, an access token, and webhooks.
- Pricing is per conversation. 1,000 conversations on Plus cost $670 a month: $150 plus eight packs at $65.
- Paid prices are billed annually.
Pricing
Plan | Price | Conversations included | Extra conversations |
Free | $0 | 25 a month | None |
Plus | $150 a month, billed annually | 250 a month | $65 per 100 |
Team | $750 a month, billed annually | 1,500 a month | $50 per 100 |
Enterprise | Custom | Custom | Custom |
Source: Botpress pricing and the Botpress Intercom HITL integration.
Rating
Botpress holds 4.5 out of 5 from 514 reviews on G2.
Best for
Botpress is best for teams with developer time that need custom flows and want humans to take over in Intercom.
7. DocsBot: best for a documentation widget that opens the Intercom Messenger
DocsBot is a documentation-trained chatbot whose widget can open the Intercom Messenger when a visitor asks for a person. The link is a short code snippet in the widget setup. Plans are compared in the DocsBot AI review.
Key features
- AI widget that answers from your documentation
- A support link that hides the DocsBot widget and opens the Intercom Messenger
- Free plan with 1 bot and 50 source pages
- Help Scout integration on Standard and Business
Pros
- Low entry price at $49 a month
- Annual billing gives two months free
- Simple setup for a team with a developer
Cons
- The handoff needs a code change on your site.
- The documented handoff opens the Messenger. It does not describe passing the transcript to Intercom.
- The G2 base is 3 reviews.
Pricing
Plan | Billed monthly | Billed annually (per year) | Bots | Source pages | AI credits a month |
Free | $0 | $0 | 1 | 50 | 100 |
Personal | $49 | $492 | 1 | 5,000 | 5,000 |
Standard | $149 | $1,488 | 3 | 15,000 | 15,000 |
Business | $499 | $4,992 | 10 | 100,000 | 60,000 |
Source: DocsBot pricing and the DocsBot Intercom widget guide.
Rating
DocsBot holds 4.3 out of 5 from 3 reviews on G2.
Best for
DocsBot is best for documentation sites that want an AI first line and a button that opens Intercom for a human.
Intercom chatbot comparison table
This Intercom chatbot comparison table lines up all seven tools on the five ranking criteria.
Tool | Replies inside Intercom | Where an escalation lands | Entry paid price | Pricing unit | G2 rating |
Fin | Yes, native | Intercom inbox | $0.99 per outcome plus a $29 seat | Outcome | 4.5 (3,918) |
My AskAI | Yes, app store app | Intercom inbox, with a summary | $199 a month | Ticket | 4.5 (23) |
No | SiteGPT Chat History and email | $59 a month, or $39 billed annually | Message | 4.9 (12) | |
eesel AI | Yes | Intercom inbox | $299 a month | Credit | 4.6 (20) |
Chatbase | Not documented | Intercom ticket, with a summary | $40 a month | Credit | 4.8 (46) |
Botpress | During handoff | Intercom inbox | $150 a month, billed annually | Conversation | 4.5 (514) |
DocsBot | No | Intercom Messenger opens | $49 a month | Credit | 4.3 (3) |
What 1,000 Intercom chatbot conversations cost a month
1,000 Intercom chatbot conversations a month cost between $129 and $990 on published prices. The table uses monthly billing and leaves out Intercom seats, because every option below needs the same seats for human agents.
Tool | Plan priced | Monthly AI cost | Saving against Fin | 12-month cost |
Fin | 1,000 outcomes at $0.99 | $990 | Baseline | $11,880 |
eesel AI | Teammate, 1,000 credits | $499 | $491 (50%) | $5,988 |
My AskAI | Pro, 1,000 tickets included | $199 | $791 (80%) | $2,388 |
Growth, billed monthly | $129 | $861 (87%) | $1,548 |
The units differ, so read the SiteGPT row with care. SiteGPT counts messages, and a message covers both the question and the reply. 1,000 conversations of three questions each use 6,000 messages, which fits Growth only when most answers run on GPT-4.1-mini.
Fin charges only for conversations that reach an outcome. The flat plans charge the same amount whether the AI resolves a conversation or not. Costs across more vendors are in the AI chatbot pricing comparison.
The stack: which tool does which job
The stack for an Intercom team has four layers, and one tool does not have to cover all of them. SiteGPT is not an Intercom integration. It takes the knowledge-trained answer layer and leaves the inbox to Intercom.
Layer | Job | Tool |
Human inbox | Agents reply, assign, and report on conversations | Intercom |
In-inbox AI agent | Replies inside the Intercom Messenger and hands off to teammates | Fin, My AskAI, or eesel AI |
Knowledge-trained answer layer | Answers from your website, files, cloud drives, and help center on a website widget | |
Knowledge source | Holds the help articles that the answer layer trains on | Intercom help center, synced into SiteGPT |
Handoff | Moves an unanswered question to a person | SiteGPT emails the chatbot owner. The team then replies from its normal channel |
A common split puts SiteGPT on public pages such as the marketing site and documentation, and keeps the Intercom Messenger inside the logged-in product. That avoids two chat widgets on one page. If every conversation must start and end in the Intercom inbox, pick Fin, My AskAI, or eesel AI instead.
How to choose an Intercom chatbot
Choose an Intercom chatbot by answering four questions: where the AI replies, how you pay, where your knowledge lives, and how much you want to build.
If you need... | Pick... | Why |
The AI to reply inside the Intercom Messenger with no setup | Fin | It is native to the inbox |
The same thing at a flat price | My AskAI | $199 a month includes 1,000 tickets |
Humans to approve AI replies first | eesel AI | It drafts in Intercom before it sends |
Answers from a website, files, drives, and YouTube | It trains on 12+ source types and auto-syncs | |
A website agent that files Intercom tickets | Chatbase | Escalations arrive with a summary |
Custom conversation logic | Botpress | Custom flows plus Intercom handoff |
A cheap documentation bot with an Intercom button | DocsBot | $49 a month and a code snippet |
Teams that need the same chatbot to capture and qualify leads can compare enterprise AI chatbots for customer support and lead generation. Teams still deciding between helpdesks can read Zendesk vs Intercom. If you plan to leave the Intercom inbox altogether, the Intercom alternatives guide compares eight helpdesks and inboxes. Tools scored only on escalation quality are in the AI chatbots with human handoff roundup.
Intercom chatbot use-case cheat sheet
This cheat sheet maps ten common Intercom situations to one pick each.
Scenario | Best pick | Why |
SaaS team already on Intercom, under 300 AI conversations a month | Fin | At $0.99 per outcome the bill stays under $300 |
Intercom team above 1,000 AI conversations a month | My AskAI | $199 flat against $990 on Fin |
Team nervous about wrong AI answers | eesel AI | Draft-first mode keeps a human in the loop |
Knowledge spread across a website, PDFs, Google Drive, and YouTube | 12+ source types with auto-sync | |
Marketing site needs pre-sales answers, product keeps Intercom | Answer layer on public pages, Intercom in the app | |
Website agent that must log escalations in Intercom | Chatbase | Creates the ticket with a summary |
Custom booking or qualification flow, humans in Intercom | Botpress | Flow builder plus HITL handoff |
Documentation site with a small budget | DocsBot | $49 a month and a Messenger button |
Healthcare team that needs a signed BAA | Fin Expert or SiteGPT Enterprise | Both gate HIPAA to the top plan |
Team that uses Fin but works in another helpdesk | Fin | Runs on other helpdesks with a 50-outcome minimum |
Intercom chatbot tools that changed owners
Three tools often named as Intercom chatbot add-ons changed owners and are left out of the ranking.
- Ultimate. Zendesk announced its acquisition of Ultimate on 13 March 2024.
- Forethought. Zendesk announced its acquisition of Forethought on 11 March 2026.
- Drift. Drift is being retired. Replacements are covered in Drift alternatives.
Enterprise agents such as Decagon, Sierra, and Ada are compared in the AI customer service agents ranking. If procurement needs SSO, a BAA, or a DPA before it signs, the enterprise AI chatbot solutions ranking compares six platforms on those terms.
Intercom chatbot FAQ
Basics
Does Intercom have a chatbot?
Yes. The Intercom chatbot is Fin, an AI agent built into the Intercom inbox and Messenger. Fin launched in March 2023 and replaced the older Resolution Bot.
What happened to the Intercom answer bot?
Intercom's earlier bot was called Resolution Bot. Intercom combined that technology with GPT-4 to create Fin in March 2023.
Who owns Intercom now?
Salesforce owns it. The company renamed itself Fin in 2026, and Salesforce completed the acquisition on 10 September 2026.
Pricing
How much does the Intercom chatbot cost?
The Intercom chatbot costs $0.99 per outcome. The Intercom helpdesk also needs seats, from $29 per seat a month billed annually. 1,000 outcomes cost $990 a month before seats.
What is the cheapest AI chatbot for Intercom?
Among tools that reply inside the Intercom inbox, My AskAI is the cheapest at volume: $199 a month with 1,000 tickets included. Fin is cheaper below about 200 outcomes a month, because 200 outcomes cost $198.
Is there a free Intercom chatbot?
No tool in this list replies inside Intercom for free beyond a trial. Fin has a 14-day trial, My AskAI a 30-day trial, and eesel AI a free plan with 100 credits.
Integration
Which AI chatbots integrate with Intercom?
Fin is native. My AskAI and eesel AI reply inside the Intercom inbox. Chatbase creates Intercom tickets, Botpress hands off to Intercom agents, and DocsBot opens the Intercom Messenger from its widget.
Does SiteGPT integrate with Intercom?
SiteGPT does not have an Intercom chat integration today, and its integrations page lists Intercom as coming soon. SiteGPT can train on Intercom help center articles and answer from them on its own widget.
Can a third-party chatbot use Intercom help center articles?
Yes. SiteGPT, My AskAI, and eesel AI all train on help center articles. eesel AI also learns from past Intercom conversations and saved replies.
Compliance
Is the Intercom chatbot HIPAA compliant?
Intercom's pricing page lists HIPAA support on the Expert plan, at $132 per seat a month billed annually. Confirm the BAA terms with the vendor before sending patient data.
Which Intercom chatbot alternatives support HIPAA?
My AskAI and eesel AI list HIPAA on their Enterprise plans. SiteGPT offers a HIPAA BAA on its Enterprise plan only, and chat integrations are off by default in a covered workspace. Details are on the SiteGPT HIPAA page.
Sources
All pages below were opened on 3 October 2026.
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